<?xml version="1.0" encoding="utf-8"?>
<openerp>
    <data>

<!-- Helpdesk report after Sales Services Tree View -->

        <record id="view_report_crm_helpdesk_tree" model="ir.ui.view">
            <field name="name">crm.helpdesk.report.tree</field>
            <field name="model">crm.helpdesk.report</field>
            <field name="type">tree</field>
            <field name="arch" type="xml">
                <tree string="Helpdesk">
                    <field name="name" invisible="1"/>
                    <field name="month" invisible="1"/>
                    <field name="section_id" invisible="1"/>
                    <field name="user_id" invisible="1"/>
                    <field name="company_id" invisible="1"/>
                    <field name="partner_id" invisible="1"/>
                    <field name="date_deadline" invisible="1"/>
                    <field name="priority" invisible="1"/>
                    <field name="nbr" string="#Helpdesk" sum="#Helpdesk"/>
                    <field name="email" sum="# Mails"/>
                    <field name="delay_close"/>
                    <field name="delay_expected"/>
                    <field name="planned_cost"/>
                    <field name="state" invisible="1"/>
                    <field name="day" invisible="1"/>
                    <field name="channel_id" invisible="1"/>
                </tree>
            </field>
        </record>

<!-- Helpdesk report after Sales Services Graph View -->

        <record id="view_report_crm_helpdesk_graph" model="ir.ui.view">
            <field name="name">crm.helpdesk.report.graph</field>
            <field name="model">crm.helpdesk.report</field>
            <field name="type">graph</field>
            <field name="arch" type="xml">
                <graph orientation="horizontal" string="Helpdesk" type="bar">
                    <field name="state"/>
                    <field name="nbr" operator="+"/>
                    <field group="True" name="user_id"/>
                </graph>
            </field>
        </record>

<!-- Helpdesk report after Sales Services Search View -->

        <record id="view_report_crm_helpdesk_filter" model="ir.ui.view">
            <field name="name">crm.helpdesk.report.select</field>
            <field name="model">crm.helpdesk.report</field>
            <field name="type">search</field>
            <field name="arch" type="xml">
                <search string="Search">
                    <group col="16" colspan="9">
                        <filter string="  Year  " icon="terp-go-year"
                            domain="[('create_date','&lt;=', time.strftime('%%Y-%%m-%%d')),('create_date','&gt;=',time.strftime('%%Y-01-01'))]"
                            help="Helpdesk requests occurred in current year"/>
                        <filter string="   Month   " icon="terp-go-month" name="this_month"
                            domain="[('create_date','&lt;=',(datetime.date.today()+relativedelta(day=31)).strftime('%%Y-%%m-%%d')),('create_date','&gt;=',(datetime.date.today()-relativedelta(day=1)).strftime('%%Y-%%m-%%d'))]"
                            help="Helpdesk requests occurred in current month"/>
                        <filter icon="terp-go-month" string="    Month-1    " separator="1"
                            domain="[('create_date','&lt;=', (datetime.date.today() - relativedelta(day=31, months=1)).strftime('%%Y-%%m-%%d')),('create_date','&gt;=',(datetime.date.today() - relativedelta(day=1,months=1)).strftime('%%Y-%%m-%%d'))]"
                            help="Helpdesk requests occurred in last month"/>
                        <separator orientation="vertical" />
                        <filter string="Current" icon="terp-check"
                        domain="[('state','in',('open','draft'))]" />
                        <filter string="Won" icon="terp-check"
                        domain="[('state','=','done')]" />
                        <filter string="Lost" icon="terp-dialog-close"
                        domain="[('state','=','cancel')]" />
                        <separator orientation="vertical" />
                        <field name="section_id" string="Sales Team"
                            context="{'invisible_section': False}">
                            <filter icon="terp-personal+" groups="base.group_extended"
                            context="{'invisible_section': False}"
                            domain="[('section_id.user_id','=',uid)]"
                            help="My Sales Team(s)" />
                        </field>
                        <field name="company_id" groups="base.group_multi_company">
                            <filter icon="terp-go-home"
                            context="{'invisible_section': False}"
                            domain="[('section_id.user_id.company_id','=',uid)]"
                            help="My company"/>
                        </field>
                        <field name="user_id" string="Salesman">
                            <filter icon="terp-personal" string="My Case(s)" help="My Case(s)" domain="[('user_id','=',uid)]" />
                        </field>
                    </group>
                    <newline/>
                    <group expand="0" string="Extended Filters..."  groups="base.group_extended">
                        <field name="priority" string="Priority"/>
                        <field name="categ_id"/>
                        <newline/>
                        <field name="date_closed" string="Close Date"/>
                    </group>
                    <newline/>
                    <group expand="1" string="Group By...">
                        <filter string="Salesman" icon="terp-personal"
                            domain="[]" context="{'group_by':'user_id'}"/>
                        <filter string="Sales Team" icon="terp-personal+"
                            domain="[]"
                            context="{'group_by':'section_id'}" />
                        <filter string="Partner" icon="terp-partner"
                            domain="[]"
                            context="{'group_by':'partner_id'}" />
                        <separator orientation="vertical" />
                        <filter string="Channel" icon="terp-call-start" domain="[]" context="{'group_by':'channel_id'}" />
                        <separator orientation="vertical" />
                        <filter string="State" icon="terp-stock_effects-object-colorize"
                            domain="[]" context="{'group_by':'state'}" />
                        <separator orientation="vertical" />
                        <filter string="Company" icon="terp-go-home" 
                            domain="[]"
                            groups="base.group_multi_company"
                            context="{'group_by':'company_id'}" />
                        <separator orientation="vertical" groups="base.group_multi_company"/>
                        <filter string="Day" icon="terp-go-today"
                            domain="[]" context="{'group_by':'day'}" help="Date of helpdesk requests"/>
                        <filter string="Month" icon="terp-go-month"
                            domain="[]" context="{'group_by':'month'}" help="Month of helpdesk requests"/>
                        <filter string="Year" icon="terp-go-year"
                            domain="[]" context="{'group_by':'name'}" help="Year of helpdesk requests" />
                    </group>
                </search>
            </field>
        </record>

<!-- Helpdesk report after Sales Services Action -->

        <record id="action_report_crm_helpdesk" model="ir.actions.act_window">
            <field name="name">Helpdesk Analysis</field>
            <field name="res_model">crm.helpdesk.report</field>
            <field name="view_type">form</field>
            <field name="view_mode">tree,graph</field>
            <field name="context">{"search_default_User":1,"search_default_This Month":1,'group_by_no_leaf':1,'group_by':[]}</field>
            <field name="view_id" ref="view_report_crm_helpdesk_tree"/>
            <field name="search_view_id" ref="view_report_crm_helpdesk_filter"/>
            <field name="help">Have a general overview of all support requests by sorting them with specific criteria such as the processing time, number of requests answered, emails sent and costs.</field>
        </record>

           <record model="ir.actions.act_window.view" id="action_report_crm_helpdesk_tree">
            <field name="sequence" eval="1"/>
            <field name="view_mode">tree</field>
            <field name="view_id" ref="view_report_crm_helpdesk_tree"/>
            <field name="act_window_id" ref="action_report_crm_helpdesk"/>
        </record>

        <record model="ir.actions.act_window.view" id="action_report_crm_helpdesk_graph">
            <field name="sequence" eval="2"/>
            <field name="view_mode">graph</field>
            <field name="view_id" ref="view_report_crm_helpdesk_graph"/>
            <field name="act_window_id" ref="action_report_crm_helpdesk"/>
        </record>

        <menuitem name="Helpdesk Analysis" action="action_report_crm_helpdesk"
            groups="base.group_extended"
            id="menu_report_crm_helpdesks_tree" parent="base.next_id_64" sequence="7"/>

    </data>
</openerp>

