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<?xml version="1.0" encoding="utf-8"?>
<openerp >
<data >
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<!-- Helpdesk report after Sales Services Tree View -->
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<record id= "view_report_crm_helpdesk_tree" model= "ir.ui.view" >
<field name= "name" > crm.helpdesk.report.tree</field>
<field name= "model" > crm.helpdesk.report</field>
<field name= "type" > tree</field>
<field name= "arch" type= "xml" >
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<tree string= "Helpdesk" >
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<field name= "name" invisible= "1" />
<field name= "month" invisible= "1" />
<field name= "section_id" invisible= "1" />
<field name= "user_id" invisible= "1" />
<field name= "company_id" invisible= "1" />
<field name= "partner_id" invisible= "1" />
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<field name= "date_deadline" invisible= "1" />
<field name= "priority" invisible= "1" />
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<field name= "nbr" string= "#Helpdesk" sum= "#Helpdesk" />
<field name= "email" sum= "# Mails" />
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<field name= "delay_close" />
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<field name= "delay_expected" />
<field name= "planned_cost" />
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<field name= "state" invisible= "1" />
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<field name= "day" invisible= "1" />
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<field name= "channel_id" invisible= "1" />
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</tree>
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</field>
</record>
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<!-- Helpdesk report after Sales Services Graph View -->
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<record id= "view_report_crm_helpdesk_graph" model= "ir.ui.view" >
<field name= "name" > crm.helpdesk.report.graph</field>
<field name= "model" > crm.helpdesk.report</field>
<field name= "type" > graph</field>
<field name= "arch" type= "xml" >
<graph orientation= "horizontal" string= "Helpdesk" type= "bar" >
<field name= "state" />
<field name= "nbr" operator= "+" />
<field group= "True" name= "user_id" />
</graph>
</field>
</record>
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<!-- Helpdesk report after Sales Services Search View -->
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<record id= "view_report_crm_helpdesk_filter" model= "ir.ui.view" >
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<field name= "name" > crm.helpdesk.report.select</field>
<field name= "model" > crm.helpdesk.report</field>
<field name= "type" > search</field>
<field name= "arch" type= "xml" >
<search string= "Search" >
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<group >
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<filter string= "Year" icon= "terp-go-year" name= "year"
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domain="[('create_date','< =', time.strftime('%%Y-%%m-%%d')),('create_date','> =',time.strftime('%%Y-01-01'))]"
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help="Helpdesk requests occurred in current year"/>
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<separator orientation= "vertical" />
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<filter string= "Month" icon= "terp-go-month" name= "this_month"
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domain="[('create_date','< =',(datetime.date.today()+relativedelta(day=31)).strftime('%%Y-%%m-%%d')),('create_date','> =',(datetime.date.today()-relativedelta(day=1)).strftime('%%Y-%%m-%%d'))]"
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help="Helpdesk requests occurred in current month"/>
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<filter icon= "terp-go-month" string= "Month-1"
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domain="[('create_date','< =', (datetime.date.today() - relativedelta(day=31, months=1)).strftime('%%Y-%%m-%%d')),('create_date','> =',(datetime.date.today() - relativedelta(day=1,months=1)).strftime('%%Y-%%m-%%d'))]"
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help="Helpdesk requests occurred in last month"/>
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<separator orientation= "vertical" />
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<filter string= "New" icon= "terp-check"
domain="[('state','=','draft')]" />
<filter string= "Open" icon= "terp-camera_test"
domain="[('state','=','open')]" />
<filter string= "Closed" icon= "terp-dialog-close"
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domain="[('state','=','cancel')]" />
<separator orientation= "vertical" />
<field name= "section_id" string= "Sales Team"
context="{'invisible_section': False}">
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<filter icon= "terp-personal+"
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context="{'invisible_section': False}"
domain="[('section_id.user_id','=',uid)]"
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help="My Sales Team(s)" />
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</field>
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<field name= "company_id" groups= "base.group_multi_company" >
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<filter icon= "terp-go-home"
context="{'invisible_section': False}"
domain="[('section_id.user_id.company_id','=',uid)]"
help="My company"/>
</field>
<field name= "user_id" string= "Salesman" >
<filter icon= "terp-personal" string= "My Case(s)" help= "My Case(s)" domain= "[('user_id','=',uid)]" />
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</field>
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</group>
<newline />
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<group expand= "0" string= "Extended Filters..." groups= "base.group_no_one" >
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<field name= "priority" string= "Priority" />
<field name= "categ_id" />
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<newline />
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<field name= "date_closed" string= "Close Date" />
</group>
<newline />
<group expand= "1" string= "Group By..." >
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<filter string= "Salesman" icon= "terp-personal"
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domain="[]" context="{'group_by':'user_id'}"/>
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<filter string= "Sales Team" icon= "terp-personal+"
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domain="[]"
context="{'group_by':'section_id'}" />
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<filter string= "Partner" icon= "terp-partner"
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domain="[]"
context="{'group_by':'partner_id'}" />
<separator orientation= "vertical" />
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<filter string= "Channel" icon= "terp-call-start" domain= "[]" context= "{'group_by':'channel_id'}" />
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<separator orientation= "vertical" />
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<filter string= "Status" icon= "terp-stock_effects-object-colorize"
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domain="[]" context="{'group_by':'state'}" />
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<separator orientation= "vertical" />
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<filter string= "Company" icon= "terp-go-home"
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domain="[]"
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groups="base.group_multi_company"
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context="{'group_by':'company_id'}" />
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<separator orientation= "vertical" groups= "base.group_multi_company" />
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<filter string= "Day" icon= "terp-go-today"
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domain="[]" context="{'group_by':'day'}" help="Date of helpdesk requests"/>
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<filter string= "Month" icon= "terp-go-month"
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domain="[]" context="{'group_by':'month'}" help="Month of helpdesk requests"/>
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<filter string= "Year" icon= "terp-go-year"
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domain="[]" context="{'group_by':'name'}" help="Year of helpdesk requests" />
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</group>
</search>
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</field>
</record>
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<!-- Helpdesk report after Sales Services Action -->
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<record id= "action_report_crm_helpdesk" model= "ir.actions.act_window" >
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<field name= "name" > Helpdesk Analysis</field>
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<field name= "res_model" > crm.helpdesk.report</field>
<field name= "view_type" > form</field>
<field name= "view_mode" > tree,graph</field>
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<field name= "context" > {"search_default_year":1,"search_default_User":1,"search_default_this_month":1,'group_by_no_leaf':1,'group_by':[]}</field>
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<field name= "view_id" ref= "view_report_crm_helpdesk_tree" />
<field name= "search_view_id" ref= "view_report_crm_helpdesk_filter" />
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<field name= "help" > Have a general overview of all support requests by sorting them with specific criteria such as the processing time, number of requests answered, emails sent and costs.</field>
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</record>
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<record model= "ir.actions.act_window.view" id= "action_report_crm_helpdesk_tree" >
<field name= "sequence" eval= "1" />
<field name= "view_mode" > tree</field>
<field name= "view_id" ref= "view_report_crm_helpdesk_tree" />
<field name= "act_window_id" ref= "action_report_crm_helpdesk" />
</record>
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<record model= "ir.actions.act_window.view" id= "action_report_crm_helpdesk_graph" >
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<field name= "sequence" eval= "2" />
<field name= "view_mode" > graph</field>
<field name= "view_id" ref= "view_report_crm_helpdesk_graph" />
<field name= "act_window_id" ref= "action_report_crm_helpdesk" />
</record>
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<menuitem id= "base.menu_project_report" name= "Project"
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groups="base.group_no_one"
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parent="base.menu_reporting" sequence="30"/>
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<menuitem name= "Helpdesk Analysis" action= "action_report_crm_helpdesk"
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id="menu_report_crm_helpdesks_tree" parent="base.menu_project_report" sequence="20"/>
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</data>
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</openerp>