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# -*- coding: utf-8 -*-
##############################################################################
#
# OpenERP, Open Source Management Solution
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# Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
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#
# This program is free software: you can redistribute it and/or modify
# it under the terms of the GNU Affero General Public License as
# published by the Free Software Foundation, either version 3 of the
# License, or (at your option) any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU Affero General Public License for more details.
#
# You should have received a copy of the GNU Affero General Public License
# along with this program. If not, see <http://www.gnu.org/licenses/>.
#
##############################################################################
import time
import re
import os
import mx . DateTime
import base64
from tools . translate import _
import tools
from osv import fields , osv , orm
from osv . orm import except_orm
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AVAILABLE_PRIORITIES = [
( ' 5 ' , ' Lowest ' ) ,
( ' 4 ' , ' Low ' ) ,
( ' 3 ' , ' Normal ' ) ,
( ' 2 ' , ' High ' ) ,
( ' 1 ' , ' Highest ' )
]
def _links_get ( self , cr , uid , context = { } ) :
obj = self . pool . get ( ' res.request.link ' )
ids = obj . search ( cr , uid , [ ] )
res = obj . read ( cr , uid , ids , [ ' object ' , ' name ' ] , context )
return [ ( r [ ' object ' ] , r [ ' name ' ] ) for r in res ]
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class crm_helpdesk_categ ( osv . osv ) :
_name = " crm.helpdesk.categ "
_description = " Helpdesk Categories "
_columns = {
' name ' : fields . char ( ' Category Name ' , size = 64 , required = True ) ,
' probability ' : fields . float ( ' Probability ( % ) ' , required = True ) ,
' section_id ' : fields . many2one ( ' crm.case.section ' , ' Case Section ' ) ,
}
_defaults = {
' probability ' : lambda * args : 0.0
}
crm_helpdesk_categ ( )
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class crm_helpdesk ( osv . osv ) :
_name = " crm.helpdesk "
_description = " Helpdesk Cases "
_order = " id desc "
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_inherit = ' crm.case '
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_columns = {
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' date_closed ' : fields . datetime ( ' Closed ' , readonly = True ) ,
' ref ' : fields . reference ( ' Reference ' , selection = _links_get , size = 128 ) ,
' ref2 ' : fields . reference ( ' Reference 2 ' , selection = _links_get , size = 128 ) ,
' canal_id ' : fields . many2one ( ' res.partner.canal ' , ' Channel ' , help = " The channels represent the different communication modes available with the customer. " \
" With each commercial opportunity, you can indicate the canall which is this opportunity source. " ) ,
' planned_revenue ' : fields . float ( ' Planned Revenue ' ) ,
' planned_cost ' : fields . float ( ' Planned Costs ' ) ,
' priority ' : fields . selection ( AVAILABLE_PRIORITIES , ' Priority ' ) ,
' probability ' : fields . float ( ' Probability ( % ) ' ) ,
' som ' : fields . many2one ( ' res.partner.som ' , ' State of Mind ' , help = " The minds states allow to define a value scale which represents " \
" the partner mentality in relation to our services.The scale has " \
" to be created with a factor for each level from 0 (Very dissatisfied) to 10 (Extremely satisfied). " ) ,
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' categ_id ' : fields . many2one ( ' crm.helpdesk.categ ' , ' Category ' , domain = " [( ' section_id ' , ' = ' ,section_id)] " ) ,
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' duration ' : fields . float ( ' Duration ' ) ,
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}
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def onchange_categ_id ( self , cr , uid , ids , categ , context = { } ) :
if not categ :
return { ' value ' : { } }
cat = self . pool . get ( ' crm.helpdesk.categ ' ) . browse ( cr , uid , categ , context ) . probability
return { ' value ' : { ' probability ' : cat } }
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crm_helpdesk ( )
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