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<?xml version="1.0" encoding="utf-8"?>
<openerp >
<data >
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<!-- Helpdesk report after Sales Services Graph View -->
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<record id= "view_report_crm_helpdesk_graph" model= "ir.ui.view" >
<field name= "name" > crm.helpdesk.report.graph</field>
<field name= "model" > crm.helpdesk.report</field>
<field name= "arch" type= "xml" >
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<graph orientation= "horizontal" string= "Helpdesk" type= "pivot" stacked= "True" >
<field name= "state" type= "row" />
<field name= "user_id" type= "row" />
<field name= "nbr" type= "measure" />
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</graph>
</field>
</record>
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<!-- Helpdesk report after Sales Services Search View -->
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<record id= "view_report_crm_helpdesk_filter" model= "ir.ui.view" >
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<field name= "name" > crm.helpdesk.report.select</field>
<field name= "model" > crm.helpdesk.report</field>
<field name= "arch" type= "xml" >
<search string= "Search" >
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<filter string= "New" icon= "terp-check" domain= "[('state','=','draft')]" />
<filter string= "Open" icon= "terp-camera_test" domain= "[('state','=','open')]" />
<filter string= "Closed" icon= "terp-dialog-close" domain= "[('state','=','cancel')]" />
<separator />
<filter icon= "terp-personal" string= "My Case(s)" help= "My Case(s)" domain= "[('user_id','=',uid)]" />
<separator />
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<filter string= "My Sales Team(s)" icon= "terp-personal+" context= "{'invisible_section': False}" domain= "[('section_id.user_id','=',uid)]" help= "My Sales Team(s)" groups= "base.group_multi_salesteams" />
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<separator />
<filter string= "My Company" icon= "terp-go-home" context= "{'invisible_section': False}" domain= "[('section_id.user_id.company_id','=',uid)]" help= "My company" />
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<field name= "user_id" string= "Salesperson" />
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<field name= "section_id" string= "Sales Team" context= "{'invisible_section': False}" groups= "base.group_multi_salesteams" />
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<field name= "company_id" groups= "base.group_multi_company" />
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<field name= "partner_id" filter_domain= "[('partner_id','child_of',self)]" />
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<group expand= "0" string= "Extended Filters..." groups= "base.group_no_one" >
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<field name= "priority" string= "Priority" />
<field name= "categ_id" />
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<field name= "create_date" />
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<field name= "date_closed" string= "Close Date" />
</group>
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<group expand= "1" string= "Group By" >
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<filter string= "Salesperson" icon= "terp-personal" domain= "[]" context= "{'group_by':'user_id'}" />
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<filter string= "Sales Team" icon= "terp-personal+" domain= "[]" context= "{'group_by':'section_id'}" groups= "base.group_multi_salesteams" />
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<filter string= "Partner" icon= "terp-partner" domain= "[]" context= "{'group_by':'partner_id'}" />
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<filter string= "Channel" icon= "terp-call-start" domain= "[]" context= "{'group_by':'channel_id'}" />
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<filter string= "Status" icon= "terp-stock_effects-object-colorize" domain= "[]" context= "{'group_by':'state'}" />
<filter string= "Company" icon= "terp-go-home" domain= "[]" groups= "base.group_multi_company" context= "{'group_by':'company_id'}" />
<filter string= "Day" icon= "terp-go-today" domain= "[]" context= "{'group_by':'day'}" help= "Date of helpdesk requests" />
<filter string= "Month" icon= "terp-go-month" domain= "[]" context= "{'group_by':'month'}" help= "Month of helpdesk requests" />
<filter string= "Year" icon= "terp-go-year" domain= "[]" context= "{'group_by':'name'}" help= "Year of helpdesk requests" />
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</group>
</search>
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</field>
</record>
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<!-- Helpdesk report after Sales Services Action -->
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<record id= "action_report_crm_helpdesk" model= "ir.actions.act_window" >
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<field name= "name" > Helpdesk Analysis</field>
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<field name= "res_model" > crm.helpdesk.report</field>
<field name= "view_type" > form</field>
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<field name= "view_mode" > graph</field>
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<field name= "context" > {"search_default_year":1,"search_default_User":1,"search_default_this_month":1,'group_by_no_leaf':1,'group_by':[]}</field>
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<field name= "view_id" ref= "view_report_crm_helpdesk_graph" />
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<field name= "search_view_id" ref= "view_report_crm_helpdesk_filter" />
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<field name= "help" > Have a general overview of all support requests by sorting them with specific criteria such as the processing time, number of requests answered, emails sent and costs.</field>
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</record>
<record model= "ir.actions.act_window.view" id= "action_report_crm_helpdesk_graph" >
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<field name= "sequence" eval= "2" />
<field name= "view_mode" > graph</field>
<field name= "view_id" ref= "view_report_crm_helpdesk_graph" />
<field name= "act_window_id" ref= "action_report_crm_helpdesk" />
</record>
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<menuitem name= "Helpdesk Analysis" action= "action_report_crm_helpdesk"
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id="menu_report_crm_helpdesks_tree" parent="base.next_id_64" sequence="20"/>
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</data>
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</openerp>