162 lines
9.1 KiB
XML
162 lines
9.1 KiB
XML
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<?xml version="1.0"?>
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<openerp>
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<data>
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# ------------------------------------------------------
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# Helpdesk Support
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# ------------------------------------------------------
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<record model="ir.ui.view" id="crm_case_form_view_helpdesk">
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<field name="name">CRM - Helpdesk Support Form</field>
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<field name="model">crm.case</field>
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<field name="type">form</field>
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<field name="arch" type="xml">
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<form string="Helpdesk Support">
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<group colspan="4" col="7">
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<field colspan="2" name="name" select="1"/>
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<field colspan="1" name="section_id" widget="selection"/>
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<field name="date" select="1"/>
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<field name="date_deadline" select="2"/>
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<field name="priority"/>
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<group colspan="2">
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<field name="case_id" select="1"/>
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<button string="Assign" name="%(crm_generic_wizard_act)d" type="action" />
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</group>
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</group>
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<notebook colspan="4">
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<page string="General">
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<group col="8" colspan="4">
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<field colspan="4" name="partner_id" on_change="onchange_partner_id(partner_id, email_from)" select="1"/>
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<field colspan="3" name="partner_address_id" on_change="onchange_partner_address_id(partner_address_id, email_from)" select="2"/>
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<newline/>
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<field colspan="3" name="email_from" select="2"/>
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<button name="remind_partner" states="open,pending" string="Send Reminder" type="object" icon="gtk-go-forward"/>
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<field name="user_id" select="1"/>
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<button name="remind_user" states="open,pending" string="Send Reminder" type="object" icon="gtk-go-forward"/>
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</group>
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<separator colspan="4" string="Description"/>
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<field name="description" colspan="4" nolabel="1"/>
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<separator colspan="4"/>
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<group col="8" colspan="4">
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<field name="state" select="1"/>
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<button name="case_close" states="open,draft,pending" string="Close" type="object" icon="gtk-close"/>
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<button name="case_open" states="draft,pending" string="Open" type="object" icon="gtk-go-forward"/>
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<button name="case_cancel" states="draft,open,pending" string="Cancel" type="object" icon="gtk-cancel"/>
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<button name="case_pending" states="draft,open" string="Pending" type="object" icon="gtk-media-pause"/>
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<button name="case_escalate" states="open,draft,pending" string="Escalate" type="object" icon="gtk-go-up"/>
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<button name="case_reset" states="done,cancel" string="Reset to Draft" type="object" icon="gtk-convert"/>
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</group>
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</page>
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<page string="History">
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<field name="id" select="1"/>
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<field name="active" select="2"/>
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<field name="categ_id" on_change="onchange_categ_id(categ_id)" select="2"/>
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<field name="som" select="2"/>
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<separator colspan="4" string="Dates"/>
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<field name="create_date"/>
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<field name="date_closed"/>
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<field name="date_action_last"/>
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<field name="date_action_next"/>
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<separator colspan="4" string="Estimates"/>
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<field name="planned_revenue"/>
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<field name="planned_cost"/>
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<field name="probability"/>
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<separator colspan="4" string="References"/>
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<field colspan="4" name="ref"/>
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<field colspan="4" name="ref2"/>
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<field colspan="4" name="log_ids" nolabel="1">
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<form string="Actions">
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<separator colspan="4" string="Action Information"/>
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<field colspan="4" name="name"/>
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<field name="date" select="2"/>
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<field name="user_id" select="2"/>
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<field name="som" select="2"/>
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<field name="canal_id"/>
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</form>
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</field>
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</page>
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<page string="Events">
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<field name="child_ids" colspan="4" nolabel="1">
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<tree string="Related Cases">
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<field name="id"/>
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<field name="date"/>
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<field name="name"/>
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<field name="partner_id"/>
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<field name="user_id"/>
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<field name="section_id" widget="selection"/>
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<field name="state"/>
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</tree>
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</field>
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</page>
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<page string="Emails">
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<group colspan="4">
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<field colspan="4" name="email_cc" string="CC"/>
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</group>
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<field name="history_line" colspan="4" nolabel="1" mode="form,tree">
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<form string="Communication history">
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<group col="7" colspan="4">
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<field name="date"/>
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<field name="email"/>
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<field name="canal_id"/>
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<button
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string="Add a CC"
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name="%(crm.action_view_crm_email_add_cc_wizard)d"
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icon="gtk-add" type="action"/>
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</group>
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<newline/>
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<field name="description" colspan="4" nolabel="1"/>
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<button colspan="4" string="Reply to Last Email" name="%(crm.wizard_crm_send_mail)d" context="{'mail':'reply'}" icon="gtk-undo" type="action"/>
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</form>
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<tree string="Communication history">
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<field name="description"/>
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<field name="email"/>
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<field name="date"/>
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</tree>
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</field>
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<button colspan="4" string="Send New Email" name="%(crm.wizard_crm_new_send_mail)d" context="{'mail':'new'}" icon="gtk-go-forward" type="action"/>
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</page>
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</notebook>
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</form>
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</field>
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</record>
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<record model="ir.ui.view" id="crm_case_tree_view_helpdesk">
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<field name="name">CRM - Helpdesk Support Tree</field>
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<field name="model">crm.case</field>
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<field name="type">tree</field>
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<field name="arch" type="xml">
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<tree string="Helpdesk Support Tree" colors="red:state=='open'">
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<field name="id"/>
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<field name="name" string="Support Query"/>
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<field name="partner_id" string="Partner"/>
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<field name="planned_revenue"/>
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<field name="probability"/>
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<field name="date" string="Deadline"/>
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<field name="user_id"/>
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<field name="state"/>
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<button name="case_close" string="Done" states="open,draft,pending" type="object" icon="gtk-close"/>
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<button name="case_open" string="Open" states="draft,pending" type="object" icon="gtk-go-forward"/>
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<button name="case_cancel" string="Cancel" states="draft,open,pending" type="object" icon="gtk-cancel"/>
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<button name="case_pending" string="Pending" states="draft,open" type="object" icon="gtk-media-pause"/>
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<button name="case_escalate" string="Escalate" states="open,draft,pending" type="object" icon="gtk-go-up"/>
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<button name="case_reset" string="Reset to Draft" states="done,cancel" type="object" icon="gtk-convert"/>
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</tree>
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</field>
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</record>
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<record model="ir.ui.view" id="crm_case_helpdesk_calendar_view">
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<field name="name">CRM - Helpdesk Support Calendar</field>
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<field name="model">crm.case</field>
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<field name="type">calendar</field>
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<field name="priority" eval="2"/>
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<field name="arch" type="xml">
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<calendar string="Helpdesk Supports" date_start="date" color="user_id" date_delay="duration">
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<field name="name"/>
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<field name="partner_id"/>
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<field name="categ_id"/>
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</calendar>
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</field>
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</record>
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</data>
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</openerp>
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