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[MERGE] Merge changes for claim 

bzr revid: sbh@tinyerp.com-20120514114150-sflitz0iritsw2vp
This commit is contained in:
Sbh (Openerp) 2012-05-14 17:11:50 +05:30
parent cc2570dc05 958a425546
commit 039f218a40
2 changed files with 20 additions and 24 deletions
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14
addons/crm_helpdesk/crm_helpdesk.py
View File

@ -92,6 +92,20 @@ class crm_helpdesk(crm.crm_case, osv.osv):
'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0],
}
def case_get_note_msg_prefix(self, cr, uid, id, context=None):
return 'Case'
def create(self, cr, uid, vals, context=None):
obj_id = super(crm_helpdesk, self).create(cr, uid, vals, context)
self.create_send_note(cr, uid, [obj_id], context=context)
return obj_id
def create_send_note(self, cr, uid, ids, context=None):
for id in ids:
msg = '%s has been <b>created</b>.' % (self.case_get_note_msg_prefix(cr, uid, id, context=context))
self.message_append_note(cr, uid, [id], body=msg, context=context)
return True
def message_new(self, cr, uid, msg_dict, custom_values=None, context=None):
"""Automatically called when new email message arrives"""
res_id = super(crm_helpdesk,self).message_new(cr, uid, msg_dict, custom_values=custom_values, context=context)

30
addons/crm_helpdesk/crm_helpdesk_view.xml
View File

@ -28,7 +28,8 @@
<field name="model">crm.helpdesk</field>
<field name="type">form</field>
<field name="arch" type="xml">
<form string="Helpdesk Support">
<form string="Helpdesk Support" layout="manual">
<sheet layout="auto">
<group colspan="4" col="7">
<field name="name" select="1" string="Query"/>
<field name="section_id" widget="selection"/>
@ -89,29 +90,6 @@
icon="gtk-convert" />
</group>
</page>
<page string="Communication &amp; History">
<group colspan="4">
<field colspan="4" name="email_cc" string="Global CC" widget="char"/>
</group>
<field name="message_ids" colspan="4" nolabel="1" mode="tree" readonly="1">
<tree string="History">
<field name="display_text" string="History Information"/>
<field name="email_from" invisible="1"/>
<button
string="Reply" attrs="{'invisible': [('email_from', '=', False)]}"
name="%(mail.action_email_compose_message_wizard)d"
context="{'mail.compose.message.mode':'reply', 'message_id':active_id}"
icon="terp-mail-replied" type="action" />
</tree>
</field>
<button string="Add Internal Note"
name="%(crm.action_crm_add_note)d"
context="{'model': 'crm.lead' }"
icon="terp-document-new" type="action" />
<button string="Send New Email"
name="%(mail.action_email_compose_message_wizard)d"
icon="terp-mail-message-new" type="action"/>
</page>
<page string="Extra Info">
<group colspan="2" col="2" groups="base.group_no_one">
<separator colspan="4" string="Dates"/>
@ -136,6 +114,10 @@
</group>
</page>
</notebook>
</sheet>
<div class="oe_form_sheet_width">
<field name="message_ids" colspan="4" widget="ThreadView" nolabel="1"/>
</div>
</form>
</field>
</record>