[REF] crm_helpdesk: removed inheritance to base_state + some refactoring (clickable statusbar widget, case management directly in write)
bzr revid: tde@openerp.com-20130813092015-mj33hgokdh87zoqs
This commit is contained in:
Thibault Delavallée
parent
2948a44a53
commit
35749e33b3
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@ -19,23 +19,14 @@
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#
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##############################################################################
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from openerp.addons.base_status.base_state import base_state
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from openerp.addons.crm import crm
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from openerp.osv import fields, osv
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from openerp import tools
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from openerp.tools.translate import _
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from openerp.tools import html2plaintext
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AVAILABLE_STATES = [
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('draft', 'New'),
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('cancel', 'Cancelled'),
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('open', 'In Progress'),
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('pending', 'Pending'),
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('done', 'Closed')
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]
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class crm_helpdesk(base_state, osv.osv):
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class crm_helpdesk(osv.osv):
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""" Helpdesk Cases """
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_name = "crm.helpdesk"
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@ -73,7 +64,12 @@ class crm_helpdesk(base_state, osv.osv):
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domain="['|',('section_id','=',False),('section_id','=',section_id),\
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('object_id.model', '=', 'crm.helpdesk')]"),
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'duration': fields.float('Duration', states={'done': [('readonly', True)]}),
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'state': fields.selection(AVAILABLE_STATES, 'Status', size=16, readonly=True,
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'state': fields.selection(
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[('draft', 'New'),
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('open', 'In Progress'),
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('pending', 'Pending'),
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('done', 'Closed'),
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('cancel', 'Cancelled')], 'Status', size=16, readonly=True, track_visibility='onchange',
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help='The status is set to \'Draft\', when a case is created.\
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\nIf the case is in progress the status is set to \'Open\'.\
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\nWhen the case is over, the status is set to \'Done\'.\
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@ -89,6 +85,38 @@ class crm_helpdesk(base_state, osv.osv):
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'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0],
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}
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def on_change_partner_id(self, cr, uid, ids, partner_id, context=None):
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values = {}
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if partner_id:
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partner = self.pool.get('res.partner').browse(cr, uid, partner_id, context=context)
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values = {
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'email_from': partner.email,
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}
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return {'value': values}
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def write(self, cr, uid, ids, values, context=None):
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""" Override to add case management: open/close dates """
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if values.get('state'):
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if values.get('state') in ['draft', 'open'] and not values.get('date_open'):
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values['date_open'] = fields.datetime.now()
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elif values.get('state') == 'close' and not values.get('date_closed'):
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values['date_closed'] = fields.datetime.now()
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return super(crm_helpdesk, self).write(cr, uid, ids, values, context=context)
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def case_escalate(self, cr, uid, ids, context=None):
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""" Escalates case to parent level """
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data = {'active': True}
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for case in self.browse(cr, uid, ids, context=context):
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if case.section_id and case.section_id.parent_id:
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parent_id = case.section_id.parent_id
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data['section_id'] = parent_id.id
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if parent_id.change_responsible and parent_id.user_id:
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data['user_id'] = parent_id.user_id.id
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else:
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raise osv.except_osv(_('Error!'), _('You can not escalate, you are already at the top level regarding your sales-team category.'))
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self.write(cr, uid, [case.id], data, context=context)
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return True
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# -------------------------------------------------------
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# Mail gateway
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# -------------------------------------------------------
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@ -29,21 +29,10 @@
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<field name="arch" type="xml">
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<form string="Helpdesk Support" version="7.0">
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<header>
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<button name="case_open" string="Open" type="object" class="oe_highlight"
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states="draft,pending"/>
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<button name="case_close" string="Close Case" type="object" states="draft,pending"/>
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<button name="case_close" string="Close Case" type="object" states="open" class="oe_highlight"/>
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<button name="case_pending" string="Pending" type="object"
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states="draft"/>
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<button name="case_pending" string="Pending" type="object"
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states="open"/>
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<button name="case_reset" string="Reset to Draft" type="object"
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states="cancel,done"/>
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<button name="case_escalate" string="Escalate" type="object"
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states="open,draft,pending"/>
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<button name="case_cancel" string="Cancel Case" type="object"
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states="draft,open,pending"/>
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<field name="state" nolabel="1" widget="statusbar" statusbar_visible="draft,open,done" statusbar_colors='{"pending":"blue"}'/>
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<field name="state" nolabel="1" widget="statusbar" clickable="True"
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statusbar_colors='{"pending":"blue"}'/>
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</header>
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<sheet string="Helpdesk Support">
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<group col="4" class="oe_header">
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@ -58,8 +47,7 @@
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<group>
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<group string="Communication">
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<field name="partner_id"
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on_change="onchange_partner_id(partner_id, email_from)"
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/>
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on_change="on_change_partner_id(partner_id)"/>
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<field name="email_from"/>
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</group>
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<group string="Categorization">
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