diff --git a/addons/mail/mail_mail.py b/addons/mail/mail_mail.py
index 8d5be77ccfd..94ce3cef08b 100644
--- a/addons/mail/mail_mail.py
+++ b/addons/mail/mail_mail.py
@@ -198,7 +198,7 @@ class mail_mail(osv.Model):
         if partner:
             email_to = [formataddr((partner.name, partner.email))]
         else:
-            email_to = tools.email_split(mail.email_to)
+            email_to = tools.email_split_and_format(mail.email_to)
         return email_to
 
     def send_get_email_dict(self, cr, uid, mail, partner=None, context=None):
diff --git a/addons/mail/tests/test_mail_gateway.py b/addons/mail/tests/test_mail_gateway.py
index 7f16c4f0f5f..82568733ae7 100644
--- a/addons/mail/tests/test_mail_gateway.py
+++ b/addons/mail/tests/test_mail_gateway.py
@@ -19,6 +19,8 @@
 #
 ##############################################################################
 
+from email.utils import formataddr
+
 from .common import TestMail
 from openerp.tools import mute_logger
 import socket
@@ -298,7 +300,7 @@ class TestMailgateway(TestMail):
                          'message_process: incoming email on Partners alias should send a bounce email')
         self.assertIn('Frogs', sent_emails[0].get('subject'),
                       'message_process: bounce email on Partners alias should contain the original subject')
-        self.assertIn('test.sylvie.lelitre@agrolait.com', sent_emails[0].get('email_to'),
+        self.assertIn(formataddr(('Sylvie Lelitre', 'test.sylvie.lelitre@agrolait.com')), sent_emails[0].get('email_to'),
                       'message_process: bounce email on Partners alias should have original email sender as recipient')
 
         # Do: incoming email from an unknown partner on a Followers only alias -> bounce
@@ -313,7 +315,7 @@ class TestMailgateway(TestMail):
                          'message_process: incoming email on Followers alias should send a bounce email')
         self.assertIn('Frogs', sent_emails[0].get('subject'),
                       'message_process: bounce email on Followers alias should contain the original subject')
-        self.assertIn('test.sylvie.lelitre@agrolait.com', sent_emails[0].get('email_to'),
+        self.assertIn(formataddr(('Sylvie Lelitre', 'test.sylvie.lelitre@agrolait.com')), sent_emails[0].get('email_to'),
                       'message_process: bounce email on Followers alias should have original email sender as recipient')
 
         # Do: incoming email from a known partner on a Partners alias -> ok (+ test on alias.user_id)
diff --git a/addons/mail/tests/test_mail_group.py b/addons/mail/tests/test_mail_group.py
index c523f6b2f38..e8934e19e95 100644
--- a/addons/mail/tests/test_mail_group.py
+++ b/addons/mail/tests/test_mail_group.py
@@ -103,7 +103,7 @@ class TestMailGroup(TestMail):
         for email in sent_emails:
             self.assertEqual(
                 set(email['email_to']),
-                set([self.user_raoul.email, self.user_bert.email]))
+                set([formataddr((self.user_raoul.name, self.user_raoul.email)), formataddr((self.user_bert.name, self.user_bert.email))]))
 
     def test_mail_group_notification_recipients_separated(self):
         # Remove alias, should trigger classic behavior of mail group
diff --git a/openerp/tools/mail.py b/openerp/tools/mail.py
index b78e2e9168e..20d6117e778 100644
--- a/openerp/tools/mail.py
+++ b/openerp/tools/mail.py
@@ -29,7 +29,7 @@ import re
 import socket
 import threading
 import time
-from email.utils import getaddresses
+from email.utils import getaddresses, formataddr
 
 import openerp
 from openerp.loglevels import ustr
@@ -680,3 +680,15 @@ def email_split(text):
                 # is strictly required in RFC2822's `addr-spec`.
                 if addr[1]
                 if '@' in addr[1]]
+
+def email_split_and_format(text):
+    """ Return a list of email addresses found in ``text``, formatted using
+    formataddr. """
+    if not text:
+        return []
+    return [formataddr((addr[0], addr[1])) for addr in getaddresses([text])
+                # getaddresses() returns '' when email parsing fails, and
+                # sometimes returns emails without at least '@'. The '@'
+                # is strictly required in RFC2822's `addr-spec`.
+                if addr[1]
+                if '@' in addr[1]]