diff --git a/addons/im_odoo_support/__init__.py b/addons/im_odoo_support/__init__.py new file mode 100644 index 00000000000..e69de29bb2d diff --git a/addons/im_odoo_support/__openerp__.py b/addons/im_odoo_support/__openerp__.py new file mode 100644 index 00000000000..2e90ddc7d87 --- /dev/null +++ b/addons/im_odoo_support/__openerp__.py @@ -0,0 +1,27 @@ +{ + 'name' : 'Odoo Live Support', + 'author': 'OpenERP SA', + 'version': '1.0', + 'summary': 'Chat with the Odoo collaborators', + 'category': 'Tools', + 'complexity': 'medium', + 'website': 'https://www.odoo.com/', + 'description': + """ +Odoo Live Support +================= + +Ask your functionnal question directly to the Odoo Operators with the livechat support. + + """, + 'data': [ + "views/im_odoo_support.xml" + ], + 'depends' : ["web", "im_chat"], + 'qweb': [ + 'static/src/xml/im_odoo_support.xml' + ], + 'installable': True, + 'auto_install': True, + 'application': True, +} diff --git a/addons/im_odoo_support/static/img/odoo_o_small.png b/addons/im_odoo_support/static/img/odoo_o_small.png new file mode 100644 index 00000000000..6973242afa6 Binary files /dev/null and b/addons/im_odoo_support/static/img/odoo_o_small.png differ diff --git a/addons/im_odoo_support/static/src/js/im_odoo_support.js b/addons/im_odoo_support/static/src/js/im_odoo_support.js new file mode 100644 index 00000000000..1a6cf4b51e8 --- /dev/null +++ b/addons/im_odoo_support/static/src/js/im_odoo_support.js @@ -0,0 +1,134 @@ +(function(){ + + "use strict"; + + var _t = openerp._t; + openerp.im_odoo_support = {}; + var COOKIE_NAME = 'livechat_conversation'; + var SERVICE_URL = 'https://services.odoo.com/'; + + openerp.im_odoo_support.OdooSupport = openerp.Widget.extend({ + init: function(login, uuid, params, options){ + var self = this; + this._super(); + this.login = login; + this.uuid = uuid; + + this.options = _.extend(options || {}, {'defaultUsername' : login}); + this.params = _.extend(params || {}, {'database_uuid' : uuid}); + + this.assets_loaded = false; + this.session = false; + // bind event + $(window).on("odoo_support_ready_to_bind", this, _.bind(this.bind_actions, this)); + }, + bind_actions: function(event, button){ + if(button === 'usermenu'){ + openerp.client.$('.oe_user_menu_placeholder .odoo_support_contact').on('click', this, _.bind(this.click_action, this)); + // check auto start if cookie + var session = openerp.get_cookie(COOKIE_NAME); + if(session){ + this.start_support(); + } + } + if(button === 'im_contact'){ + if(openerp.im_chat && openerp.im_chat.single){ + openerp.im_chat.single.$('.odoo_support_contact').on('click',this, _.bind(this.click_action, this)); + } + } + }, + click_action: function(){ + var session = openerp.get_cookie(COOKIE_NAME); + if(!session){ + this.start_support(); + } + }, + start_support: function(){ + var self = this; + if(!this.assets_loaded){ + this.load_assets().then(function(){ + try{ + odoo_support.im_livechat.support = new odoo_support.im_livechat.LiveSupport(self.options, self.params); + // bind event change status + odoo_support.im_livechat.support.on('im_odoo_support_status', this, function(is_online){ + if(openerp.im_chat && openerp.im_chat.single){ + openerp.im_chat.single.support_user.$(".oe_im_user_online").toggle(is_online); + } + }); + }catch(e){ + self.error_on_start(e); + } + }).fail(function(e){ + self.error_on_start(e); + }); + }else{ + odoo_support.im_livechat.support.start(); + } + }, + error_on_start: function(e){ + self.assets_loaded = false; + openerp.client.do_warn(_t("Error"), _t("The connection with the Odoo Support Server failed. Please retry in a few minutes, or send an email to support@odoo.com .")); + }, + load_assets: function(){ + var self = this; + var add_asset = function(file_url, type) { + var def = $.Deferred(); + if(type === 'js'){ + $.getScript( file_url, function( data, textStatus, jqxhr ) { + def.resolve(); + }).fail(function(){ + def.reject(); + }); + return def; + }else{ + $('').appendTo($("head")).ready(function() { + def.resolve(); + }); + return def; + } + }; + var defs = []; + defs.push(add_asset(SERVICE_URL+"odoo-livechat/assets/js", 'js')); + defs.push(add_asset(SERVICE_URL+"odoo-livechat/assets/css", 'css')); + return $.when.apply($, defs).then(function(res){ + self.assets_loaded = true; + return res; + }, function(){ + self.error_on_start(); + }); + }, + }); + + // display support contact button (in chat user list, if installed) and in dropdown user menu. + if(openerp.im_chat){ + openerp.im_chat.InstantMessaging.include({ + start: function(){ + this._super.apply(this, arguments); + var user = { + "id" : -1, + "name": _t('Odoo Support'), + "im_status": 'online', + "image_url": "/im_odoo_support/static/img/odoo_o_small.png" + }; + var widget = new openerp.im_chat.UserWidget(self, user); + widget.prependTo(self.$(".oe_im_users")); + widget.$el.addClass('odoo_support_contact'); + this.support_user = widget; + + $(window).trigger('odoo_support_ready_to_bind','im_contact'); + }, + search_users_status: function(e){ + var self = this; + this._super.apply(this, arguments).then(function(res){ + if(self.$('.oe_im_searchbox').val().length === 0 || _t("Odoo Support").toLowerCase().indexOf(self.$('.oe_im_searchbox').val().toLowerCase()) != -1){ + self.support_user.$el.show(); + }else{ + self.support_user.$el.hide(); + } + return res; + }); + } + }); + } + +})(); diff --git a/addons/im_odoo_support/static/src/xml/im_odoo_support.xml b/addons/im_odoo_support/static/src/xml/im_odoo_support.xml new file mode 100644 index 00000000000..f7154797c37 --- /dev/null +++ b/addons/im_odoo_support/static/src/xml/im_odoo_support.xml @@ -0,0 +1,11 @@ + + + + + +
  • + Odoo Support +
    • +     +     +     diff --git a/addons/im_odoo_support/views/im_odoo_support.xml b/addons/im_odoo_support/views/im_odoo_support.xml new file mode 100644 index 00000000000..e8e5ecf77f4 --- /dev/null +++ b/addons/im_odoo_support/views/im_odoo_support.xml @@ -0,0 +1,20 @@ + + + + + + + +