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Migratetion of section Helpdesk from crm to crm_configuration, added demo,data and menu files 

bzr revid: ruchakpatel@gmail.com-20080919104511-aswdbr05uvshelu6
This commit is contained in:
Rucha Patel 2008-09-19 16:15:11 +05:30
parent 3af321da1a
commit 5d53bf8783
5 changed files with 550 additions and 177 deletions
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183
addons/crm/crm_demo.xml
View File

@ -4,12 +4,12 @@
<!--
Case Sections
-->
<record id="section_support" model="crm.case.section">
<field name="name">Helpdesk and Support</field>
<field name="code">support</field>
</record>
</record>-->
<record id="section_sale" model="crm.case.section">
<field name="name">Sales opportunities</field>
<field name="code">sale</field>
@ -21,7 +21,7 @@
<!--
Case Categories
-->
<record id="categ1" model="crm.case.categ">
<field name="name">Computer Crashed</field>
@ -34,7 +34,7 @@
<record id="categ3" model="crm.case.categ">
<field name="name">Bad Program Utilisation</field>
<field name="section_id" ref="section_support"/>
</record>
</record>-->
<record id="categ4" model="crm.case.categ">
<field name="name">Website Opportunity</field>
<field name="section_id" ref="section_sale"/>
@ -48,19 +48,6 @@
<field name="section_id" ref="section_purchase"/>
</record>
<!-- Specific menus -->
<!--
<record model="ir.actions.act_window" id="crm_case_categ2-act">
<field name="name">crm.case.form</field>
<field name="res_model">crm.case</field>
<field name="view_type">form</field>
<field name="view_id" ref="crm_case-view"/>
<field name="domain" eval="'[(\'section_id\',\'=\','+str(section_support)+')]'"/>
</record>
<menuitem name="CRM &amp; SRM/Helpdesk/Helpdesk Cases" id="menu_crm_case_categ2-act" action="crm_case_categ2-act"/>
-->
<!-- Demo Cases -->
<record model="crm.case">
@ -104,22 +91,6 @@
<value eval="[ref('case1')]" model="crm.case"/>
</function>
<record id="case2" model="crm.case">
<field name="name">Hdd Crashed unexpectedly</field>
<field name="priority">3</field>
<field name="description">HDD Crashed
Linux turned it readonly.
The CPU Cooler is down.
</field>
<field name="section_id" ref="section_support"/>
<field eval="categ1" name="categ_id"/>
<field name="partner_id" ref="base.res_partner_sednacom"/>
<field name="som" ref="base.som_unhappy"/>
<field eval="time.strftime('%Y-%m-03')" name="date"/>
<field eval="time.strftime('%Y-%m-10')" name="date_deadline"/>
<field model="res.partner.canal" name="canal_id" search="[]"/>
</record>
<record id="case3" model="crm.case">
<field name="name">Need a new eCommerce Website</field>
<field name="priority">3</field>
@ -168,53 +139,7 @@
<value eval="[ref('case4')]" model="crm.case"/>
</function>
<record id="case5" model="crm.case">
<field name="name">Bug in program</field>
<field name="priority">3</field>
<field name="description">There is a bug in the program</field>
<field name="section_id" ref="section_support"/>
<field eval="categ4" name="categ_id"/>
<field name="partner_id" ref="base.res_partner_asus"/>
<field name="som" ref="base.som_normal"/>
<field eval="8000" name="planned_revenue"/>
<field eval="0.30" name="probability"/>
<field eval="time.strftime('%Y-%m-08')" name="date"/>
<field eval="time.strftime('%Y-%m-28')" name="date_deadline"/>
<field model="res.partner.canal" name="canal_id" search="[]"/>
<field name="user_id" ref="base.user_root"/>
</record>
<function model="crm.case" name="case_open">
<value eval="[ref('case5')]" model="crm.case"/>
</function>
<record id="case6" model="crm.case">
<field name="name">Server is down</field>
<field name="priority">3</field>
<field name="description">The web server is down</field>
<field name="section_id" ref="section_support"/>
<field eval="categ4" name="categ_id"/>
<field name="partner_id" ref="base.res_partner_3"/>
<field name="som" ref="base.som_normal"/>
<field eval="4200" name="planned_revenue"/>
<field eval="0.90" name="probability"/>
<field eval="time.strftime('%Y-%m-03')" name="date"/>
<field eval="time.strftime('%Y-%m-25')" name="date_deadline"/>
<field model="res.partner.canal" name="canal_id" search="[]"/>
<field model="res.users" name="user_id" search="[('login','=','demo')]"/>
</record>
<function model="crm.case" name="case_open">
<value eval="[ref('case6')]" model="crm.case"/>
</function>
<function model="crm.case" name="case_log">
<value eval="[ref('case6')]" model="crm.case"/>
</function>
<record id="case6" model="crm.case">
<field name="description">Have been rebooted</field>
</record>
<function model="crm.case" name="case_pending">
<value eval="[ref('case6')]" model="crm.case"/>
</function>
<record id="case7" model="crm.case">
<field name="name">Disk failure</field>
<field name="priority">2</field>
@ -237,27 +162,6 @@
<value eval="[ref('case7')]" model="crm.case"/>
</function>
<record id="case8" model="crm.case">
<field name="name">Missing hardware</field>
<field name="priority">3</field>
<field name="description">Missing some hardwares in the packing</field>
<field name="section_id" ref="section_support"/>
<field eval="categ4" name="categ_id"/>
<field name="partner_id" ref="base.res_partner_seagate"/>
<field name="som" ref="base.som_normal"/>
<field eval="2230" name="planned_revenue"/>
<field eval="0.80" name="probability"/>
<field eval="time.strftime('%Y-%m-02')" name="date"/>
<field eval="time.strftime('%Y-%m-14')" name="date_deadline"/>
<field model="res.partner.canal" name="canal_id" search="[]"/>
<field model="res.users" name="user_id" search="[('login','=','demo')]"/>
</record>
<function model="crm.case" name="case_open">
<value eval="[ref('case8')]" model="crm.case"/>
</function>
<function model="crm.case" name="case_log">
<value eval="[ref('case8')]" model="crm.case"/>
</function>
<record id="case9" model="crm.case">
<field name="name">Need a new eCommerce Website</field>
@ -355,32 +259,7 @@
<value eval="[ref('case12')]" model="crm.case"/>
</function>
<record id="case13" model="crm.case">
<field name="name">Need quotation</field>
<field name="priority">3</field>
<field name="description">Need quotation for new development</field>
<field name="section_id" ref="section_support"/>
<field eval="categ4" name="categ_id"/>
<field name="partner_id" ref="base.res_partner_tinyatwork"/>
<field name="som" ref="base.som_happy"/>
<field eval="300" name="planned_revenue"/>
<field eval="0.10" name="probability"/>
<field eval="time.strftime('%Y-%m-26')" name="date"/>
<field model="res.partner.canal" name="canal_id" search="[]"/>
<field name="user_id" ref="base.user_root"/>
</record>
<function model="crm.case" name="case_open">
<value eval="[ref('case13')]" model="crm.case"/>
</function>
<function model="crm.case" name="case_log">
<value eval="[ref('case13')]" model="crm.case"/>
</function>
<record id="case13" model="crm.case">
<field name="description">Not interested</field>
</record>
<function model="crm.case" name="case_close">
<value eval="[ref('case13')]" model="crm.case"/>
</function>
<record id="case14" model="crm.case">
<field name="name">New server</field>
@ -430,55 +309,5 @@
<value eval="[ref('case15')]" model="crm.case"/>
</function>
<record id="case16" model="crm.case">
<field name="name">Need new specific reports</field>
<field name="priority">3</field>
<field name="description">Need some specific reports</field>
<field name="section_id" ref="section_support"/>
<field eval="categ5" name="categ_id"/>
<field name="partner_id" ref="base.res_partner_thymbra"/>
<field name="som" ref="base.som_normal"/>
<field eval="1300" name="planned_revenue"/>
<field eval="79" name="planned_cost"/>
<field eval="0.95" name="probability"/>
<field eval="time.strftime('%Y-%m-13')" name="date"/>
<field model="res.partner.canal" name="canal_id" search="[]"/>
<field model="res.users" name="user_id" search="[('login','=','demo')]"/>
</record>
<function model="crm.case" name="case_open">
<value eval="[ref('case16')]" model="crm.case"/>
</function>
<function model="crm.case" name="case_log">
<value eval="[ref('case16')]" model="crm.case"/>
</function>
<record id="case17" model="crm.case">
<field name="name">Server down</field>
<field name="priority">3</field>
<field name="description">Server is down, doesn't answser to pingz
Should check if still running, and if network still up (need to be in front of the server)
Very very very high priority, as I cannot svn up/ci/st without the server
(btw : this is only demo data. no stress dear sysadmin :))
</field>
<field name="section_id" ref="section_support"/>
<field eval="categ1" name="categ_id"/>
<field name="partner_id" ref="base.res_partner_9"/>
<field name="som" ref="base.som_normal"/>
<field eval="0" name="planned_revenue"/>
<field eval="0" name="planned_cost"/>
<field eval="0" name="probability"/>
<field eval="time.strftime('%Y-%m-19')" name="date"/>
<field model="res.partner.canal" name="canal_id" search="[]"/>
<field model="res.users" name="user_id" search="[('login','=','demo')]"/>
</record>
<function model="crm.case" name="case_open">
<value eval="[ref('case17')]" model="crm.case"/>
</function>
<function model="crm.case" name="case_log">
<value eval="[ref('case17')]" model="crm.case"/>
</function>
</data>
</openerp>

1
addons/crm_configuration/crm_config_view.xml
View File

@ -19,6 +19,7 @@
<field name="jobs"/>
<field name="bugs"/>
<field name="fund"/>
<field name="helpdesk"/>
<group col="4" colspan="4">
<button icon="gtk-cancel" name="action_cancel" type="object" special="cancel" string="Cancel"/>
<button icon="gtk-go-forward" name="action_create" string="Next" type="object"/>

28
addons/crm_configuration/crm_helpdesk_data.xml Normal file
View File

@ -0,0 +1,28 @@
<?xml version="1.0" encoding="utf-8"?>
<openerp>
<data noupdate="1">
<record id="section_support" model="crm.case.section">
<field name="name">Helpdesk and Support</field>
<field name="code">support</field>
</record>
<!--
Case Categories
-->
<record id="categ1" model="crm.case.categ">
<field name="name">Computer Crashed</field>
<field name="section_id" ref="section_support"/>
</record>
<record id="categ2" model="crm.case.categ">
<field name="name">Unknown</field>
<field name="section_id" ref="section_support"/>
</record>
<record id="categ3" model="crm.case.categ">
<field name="name">Bad Program Utilisation</field>
<field name="section_id" ref="section_support"/>
</record>
</data>
</openerp>

165
addons/crm_configuration/crm_helpdesk_demo.xml Normal file
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@ -0,0 +1,165 @@
<?xml version="1.0" encoding="utf-8"?>
<openerp>
<data noupdate="1">
<record id="case2" model="crm.case">
<field name="name">Hdd Crashed unexpectedly</field>
<field name="priority">3</field>
<field name="description">HDD Crashed
Linux turned it readonly.
The CPU Cooler is down.
</field>
<field name="section_id" ref="section_support"/>
<field eval="categ1" name="categ_id"/>
<field name="partner_id" ref="base.res_partner_sednacom"/>
<field name="som" ref="base.som_unhappy"/>
<field eval="time.strftime('%Y-%m-03')" name="date"/>
<field eval="time.strftime('%Y-%m-10')" name="date_deadline"/>
<field model="res.partner.canal" name="canal_id" search="[]"/>
</record>
<record id="case5" model="crm.case">
<field name="name">Bug in program</field>
<field name="priority">3</field>
<field name="description">There is a bug in the program</field>
<field name="section_id" ref="section_support"/>
<field eval="categ4" name="categ_id"/>
<field name="partner_id" ref="base.res_partner_asus"/>
<field name="som" ref="base.som_normal"/>
<field eval="8000" name="planned_revenue"/>
<field eval="0.30" name="probability"/>
<field eval="time.strftime('%Y-%m-08')" name="date"/>
<field eval="time.strftime('%Y-%m-28')" name="date_deadline"/>
<field model="res.partner.canal" name="canal_id" search="[]"/>
<field name="user_id" ref="base.user_root"/>
</record>
<function model="crm.case" name="case_open">
<value eval="[ref('case5')]" model="crm.case"/>
</function>
<record id="case6" model="crm.case">
<field name="name">Server is down</field>
<field name="priority">3</field>
<field name="description">The web server is down</field>
<field name="section_id" ref="section_support"/>
<field eval="categ4" name="categ_id"/>
<field name="partner_id" ref="base.res_partner_3"/>
<field name="som" ref="base.som_normal"/>
<field eval="4200" name="planned_revenue"/>
<field eval="0.90" name="probability"/>
<field eval="time.strftime('%Y-%m-03')" name="date"/>
<field eval="time.strftime('%Y-%m-25')" name="date_deadline"/>
<field model="res.partner.canal" name="canal_id" search="[]"/>
<field model="res.users" name="user_id" search="[('login','=','demo')]"/>
</record>
<function model="crm.case" name="case_open">
<value eval="[ref('case6')]" model="crm.case"/>
</function>
<function model="crm.case" name="case_log">
<value eval="[ref('case6')]" model="crm.case"/>
</function>
<record id="case6" model="crm.case">
<field name="description">Have been rebooted</field>
</record>
<function model="crm.case" name="case_pending">
<value eval="[ref('case6')]" model="crm.case"/>
</function>
<record id="case8" model="crm.case">
<field name="name">Missing hardware</field>
<field name="priority">3</field>
<field name="description">Missing some hardwares in the packing</field>
<field name="section_id" ref="section_support"/>
<field eval="categ4" name="categ_id"/>
<field name="partner_id" ref="base.res_partner_seagate"/>
<field name="som" ref="base.som_normal"/>
<field eval="2230" name="planned_revenue"/>
<field eval="0.80" name="probability"/>
<field eval="time.strftime('%Y-%m-02')" name="date"/>
<field eval="time.strftime('%Y-%m-14')" name="date_deadline"/>
<field model="res.partner.canal" name="canal_id" search="[]"/>
<field model="res.users" name="user_id" search="[('login','=','demo')]"/>
</record>
<function model="crm.case" name="case_open">
<value eval="[ref('case8')]" model="crm.case"/>
</function>
<function model="crm.case" name="case_log">
<value eval="[ref('case8')]" model="crm.case"/>
</function>
<record id="case13" model="crm.case">
<field name="name">Need quotation</field>
<field name="priority">3</field>
<field name="description">Need quotation for new development</field>
<field name="section_id" ref="section_support"/>
<field eval="categ4" name="categ_id"/>
<field name="partner_id" ref="base.res_partner_tinyatwork"/>
<field name="som" ref="base.som_happy"/>
<field eval="300" name="planned_revenue"/>
<field eval="0.10" name="probability"/>
<field eval="time.strftime('%Y-%m-26')" name="date"/>
<field model="res.partner.canal" name="canal_id" search="[]"/>
<field name="user_id" ref="base.user_root"/>
</record>
<function model="crm.case" name="case_open">
<value eval="[ref('case13')]" model="crm.case"/>
</function>
<function model="crm.case" name="case_log">
<value eval="[ref('case13')]" model="crm.case"/>
</function>
<record id="case13" model="crm.case">
<field name="description">Not interested</field>
</record>
<function model="crm.case" name="case_close">
<value eval="[ref('case13')]" model="crm.case"/>
</function>
<record id="case16" model="crm.case">
<field name="name">Need new specific reports</field>
<field name="priority">3</field>
<field name="description">Need some specific reports</field>
<field name="section_id" ref="section_support"/>
<field eval="categ5" name="categ_id"/>
<field name="partner_id" ref="base.res_partner_thymbra"/>
<field name="som" ref="base.som_normal"/>
<field eval="1300" name="planned_revenue"/>
<field eval="79" name="planned_cost"/>
<field eval="0.95" name="probability"/>
<field eval="time.strftime('%Y-%m-13')" name="date"/>
<field model="res.partner.canal" name="canal_id" search="[]"/>
<field model="res.users" name="user_id" search="[('login','=','demo')]"/>
</record>
<function model="crm.case" name="case_open">
<value eval="[ref('case16')]" model="crm.case"/>
</function>
<function model="crm.case" name="case_log">
<value eval="[ref('case16')]" model="crm.case"/>
</function>
<record id="case16" model="crm.case">
<field name="name">Need new specific reports</field>
<field name="priority">3</field>
<field name="description">Need some specific reports</field>
<field name="section_id" ref="section_support"/>
<field eval="categ5" name="categ_id"/>
<field name="partner_id" ref="base.res_partner_thymbra"/>
<field name="som" ref="base.som_normal"/>
<field eval="1300" name="planned_revenue"/>
<field eval="79" name="planned_cost"/>
<field eval="0.95" name="probability"/>
<field eval="time.strftime('%Y-%m-13')" name="date"/>
<field model="res.partner.canal" name="canal_id" search="[]"/>
<field model="res.users" name="user_id" search="[('login','=','demo')]"/>
</record>
<function model="crm.case" name="case_open">
<value eval="[ref('case16')]" model="crm.case"/>
</function>
<function model="crm.case" name="case_log">
<value eval="[ref('case16')]" model="crm.case"/>
</function>
</data>
</openerp>

350
addons/crm_configuration/crm_helpdesk_menu.xml Normal file
View File

@ -0,0 +1,350 @@
<?xml version="1.0" encoding="utf-8"?>
<openerp>
<data noupdate="1">
<record id="section_support" model="crm.case.section">
<field name="name">Helpdesk and Support</field>
<field name="code">support</field>
</record>
######################## Help Desk (menu) ###########################
<menuitem name="Helpdesk and Support" id="menu_help_support_main" parent="crm.menu_crm"/>
<record model="ir.actions.act_window" id="crm_case_categ_help_act">
<field name="name">My Helpdesk</field>
<field name="res_model">crm.case</field>
<field name="view_mode">tree,calendar,form</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="domain" eval="'[(\'section_id\',\'=\','+str(section_support)+'),(\'user_id\',\'=\',uid)]'"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_helpdesk_tree_view1">
<field name="sequence" eval="1"/>
<field name="view_mode">tree</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="act_window_id" ref="crm_case_categ_help_act"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_helpdesk_calendar_view3">
<field name="sequence" eval="2"/>
<field name="view_mode">calendar</field>
<field name="view_id" ref="crm_case_calendar_view11"/>
<field name="act_window_id" ref="crm_case_categ_help_act"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_helpdesk_tree_view2">
<field name="sequence" eval="3"/>
<field name="view_mode">form</field>
<field name="view_id" ref="crm.crm_case-view"/>
<field name="act_window_id" ref="crm_case_categ_help_act"/>
</record>
<menuitem parent="menu_help_support_main" id="menu_crm_case_helpdesk_my_act" action="crm_case_categ_help_act"/>
<record model="ir.actions.act_window" id="crm_case_helpdesk_act_my1">
<field name="name">My Unclosed Requests</field>
<field name="res_model">crm.case</field>
<field name="view_mode">tree,calendar,form</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="domain" eval="'[(\'section_id\',\'=\','+str(section_support)+'),(\'user_id\',\'=\',uid),(\'state\',\'&lt;&gt;\',\'done\')]'"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_helpdesk_tree_view_my1">
<field name="sequence" eval="1"/>
<field name="view_mode">tree</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_my1"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_helpdesk_calendar_view_my1">
<field name="sequence" eval="3"/>
<field name="view_mode">calendar</field>
<field name="view_id" ref="crm.crm_case_calendar-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_my1"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_helpdesk_form_view_my1">
<field name="sequence" eval="2"/>
<field name="view_mode">form</field>
<field name="view_id" ref="crm.crm_case-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_my1"/>
</record>
<menuitem parent="menu_crm_case_helpdesk_my_act" id="menu_crm_case_helpdesk_act_my_helpdesk" action="crm_case_helpdesk_act_my1"/>
<record model="ir.actions.act_window" id="crm_case_helpdesk_act_my2">
<field name="name">My helpdesk Propositions to Review</field>
<field name="res_model">crm.case</field>
<field name="view_mode">tree,calendar,form</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="domain" eval="'[(\'section_id\',\'=\','+str(section_support)+'),(\'user_id\',\'=\',uid),(\'state\',\'=\',\'draft\')]'"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_my2">
<field name="sequence" eval="1"/>
<field name="view_mode">tree</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_my2"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_my2">
<field name="sequence" eval="2"/>
<field name="view_mode">calendar</field>
<field name="view_id" ref="crm.crm_case_calendar-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_my2"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_my2">
<field name="sequence" eval="3"/>
<field name="view_mode">form</field>
<field name="view_id" ref="crm.crm_case-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_my2"/>
</record>
<menuitem parent="menu_crm_case_helpdesk_my_act" id="menu_crm_case_helpdesk_act_myhelpdesk2" action="crm_case_helpdesk_act_my2"/>
<record model="ir.actions.act_window" id="crm_case_helpdesk_act_my1">
<field name="name">My Pending helpdesk Requests</field>
<field name="res_model">crm.case</field>
<field name="view_mode">tree,calendar,form</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="domain" eval="'[(\'section_id\',\'=\','+str(section_support)+'),(\'user_id\',\'=\',uid),(\'state\',\'=\',\'pending\')]'"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_my1">
<field name="sequence" eval="1"/>
<field name="view_mode">tree</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_my1"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_my1">
<field name="sequence" eval="2"/>
<field name="view_mode">calendar</field>
<field name="view_id" ref="crm.crm_case_calendar-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_my1"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_my1">
<field name="sequence" eval="3"/>
<field name="view_mode">form</field>
<field name="view_id" ref="crm.crm_case-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_my1"/>
</record>
<menuitem parent="menu_crm_case_helpdesk_my_act" id="menu_crm_case_helpdesk_act_myhelpdesk1" action="crm_case_helpdesk_act_my1"/>
<record model="ir.actions.act_window" id="crm_case_helpdesk_act_my0">
<field name="name">My Open Helpdesk Requests</field>
<field name="res_model">crm.case</field>
<field name="view_mode">tree,calendar,form</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="domain" eval="'[(\'section_id\',\'=\','+str(section_support)+'),(\'user_id\',\'=\',uid),(\'state\',\'=\',\'open\')]'"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_my0">
<field name="sequence" eval="1"/>
<field name="view_mode">tree</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_my0"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_my0">
<field name="sequence" eval="2"/>
<field name="view_mode">calendar</field>
<field name="view_id" ref="crm.crm_case_calendar-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_my0"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_my0">
<field name="sequence" eval="3"/>
<field name="view_mode">form</field>
<field name="view_id" ref="crm.crm_case-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_my0"/>
</record>
<menuitem parent="menu_crm_case_helpdesk_my_act" id="menu_crm_case_helpdesk_act_myhelpdesk0" action="crm_case_helpdesk_act_my0"/>
<record model="ir.actions.act_window" id="crm_case_helpdesk_act_myhelpdesk">
<field name="name">Calendar of Helpdesk</field>
<field name="res_model">crm.case</field>
<field name="view_mode">calendar,tree,form</field>
<field name="view_id" ref="crm.crm_case_calendar-view"/>
<field name="domain" eval="'[(\'section_id\',\'=\','+str(section_support)+'),(\'state\',\'=\',\'done\'),(\'user_id\',\'=\',uid)]'"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_myhelpdesk">
<field name="sequence" eval="1"/>
<field name="view_mode">calendar</field>
<field name="view_id" ref="crm.crm_case_calendar-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_myhelpdesk"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_myhelpdesk">
<field name="sequence" eval="2"/>
<field name="view_mode">tree</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_myhelpdesk"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_myhelpdesk">
<field name="sequence" eval="3"/>
<field name="view_mode">form</field>
<field name="view_id" ref="crm.crm_case-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_myhelpdesk"/>
</record>
<menuitem parent="menu_crm_case_helpdesk_my_act" id="menu_crm_case_helpdesk_act_myhelpdesk" action="crm_case_helpdesk_act_myhelpdesk"/>
<!--
ALL Helpdesk REQUESTS
-->
<record model="ir.actions.act_window" id="crm_case_helpdesk_act111">
<field name="name">All Helpdesk Requests</field>
<field name="res_model">crm.case</field>
<field name="view_mode">tree,calendar,form</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="domain" eval="'[(\'section_id\',\'=\','+str(section_support)+')]'"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_act111">
<field name="sequence" eval="1"/>
<field name="view_mode">tree</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act111"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_act111">
<field name="sequence" eval="2"/>
<field name="view_mode">calendar</field>
<field name="view_id" ref="crm.crm_case_calendar-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act111"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_act111">
<field name="sequence" eval="3"/>
<field name="view_mode">form</field>
<field name="view_id" ref="crm.crm_case-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act111"/>
</record>
<menuitem parent="menu_help_support_main" id="menu_crm_case_helpdesk_act_all" action="crm_case_helpdesk_act111"/>
<record model="ir.actions.act_window" id="crm_case_helpdesk_act_all3">
<field name="name">All Unclosed Requests</field>
<field name="res_model">crm.case</field>
<field name="view_mode">tree,calendar,form</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="domain" eval="'[(\'section_id\',\'=\','+str(section_support)+'),(\'state\',\'&lt;&gt;\',\'done\')]'"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_all3">
<field name="sequence" eval="1"/>
<field name="view_mode">tree</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_all3"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_all3">
<field name="sequence" eval="2"/>
<field name="view_mode">calendar</field>
<field name="view_id" ref="crm.crm_case_calendar-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_all3"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_all3">
<field name="sequence" eval="3"/>
<field name="view_mode">form</field>
<field name="view_id" ref="crm.crm_case-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_all3"/>
</record>
<menuitem parent="menu_crm_case_helpdesk_act_all" id="menu_crm_case_helpdesk_act_myhelpdesk_all3" action="crm_case_helpdesk_act_all3"/>
<record model="ir.actions.act_window" id="crm_case_helpdesk_act_all2">
<field name="name">All Helpdesk Propositions</field>
<field name="res_model">crm.case</field>
<field name="view_mode">tree,calendar,form</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="domain" eval="'[(\'section_id\',\'=\','+str(section_support)+'),(\'state\',\'=\',\'draft\')]'"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_all2">
<field name="sequence" eval="1"/>
<field name="view_mode">tree</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_all2"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_all2">
<field name="sequence" eval="2"/>
<field name="view_mode">calendar</field>
<field name="view_id" ref="crm.crm_case_calendar-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_all2"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_all2">
<field name="sequence" eval="3"/>
<field name="view_mode">form</field>
<field name="view_id" ref="crm.crm_case-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_all2"/>
</record>
<menuitem parent="menu_crm_case_helpdesk_act_all" id="menu_crm_case_helpdesk_act_myhelpdesk_all2" action="crm_case_helpdesk_act_all2"/>
<record model="ir.actions.act_window" id="crm_case_helpdesk_act_all1">
<field name="name">All Pending Helpdesk Requests</field>
<field name="res_model">crm.case</field>
<field name="view_mode">tree,calendar,form</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="domain" eval="'[(\'section_id\',\'=\','+str(section_support)+'),(\'state\',\'=\',\'pending\')]'"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_all1">
<field name="sequence" eval="1"/>
<field name="view_mode">tree</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_all1"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_all1">
<field name="sequence" eval="2"/>
<field name="view_mode">calendar</field>
<field name="view_id" ref="crm.crm_case_calendar-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_all1"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_all1">
<field name="sequence" eval="3"/>
<field name="view_mode">form</field>
<field name="view_id" ref="crm.crm_case-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_all1"/>
</record>
<menuitem parent="menu_crm_case_helpdesk_act_all" id="menu_crm_case_helpdesk_act_myhelpdesk_all1" action="crm_case_helpdesk_act_all1"/>
<record model="ir.actions.act_window" id="crm_case_helpdesk_act_all0">
<field name="name">All Open Helpdesk Requests</field>
<field name="res_model">crm.case</field>
<field name="view_mode">tree,calendar,form</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="domain" eval="'[(\'section_id\',\'=\','+str(section_support)+'),(\'state\',\'=\',\'open\')]'"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_all0">
<field name="sequence" eval="1"/>
<field name="view_mode">tree</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_all0"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_all0">
<field name="sequence" eval="2"/>
<field name="view_mode">calendar</field>
<field name="view_id" ref="crm.crm_case_calendar-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_all0"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_all0">
<field name="sequence" eval="3"/>
<field name="view_mode">form</field>
<field name="view_id" ref="crm.crm_case-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_all0"/>
</record>
<menuitem parent="menu_crm_case_helpdesk_act_all" id="menu_crm_case_helpdesk_act_myhelpdesk_all0" action="crm_case_helpdesk_act_all0"/>
<record model="ir.actions.act_window" id="crm_case_helpdesk_act_allhelpdesk">
<field name="name">Calendar of Helpdesk</field>
<field name="res_model">crm.case</field>
<field name="view_mode">calendar,tree,form</field>
<field name="view_id" ref="crm.crm_case_calendar-view"/>
<field name="domain" eval="'[(\'section_id\',\'=\','+str(section_support)+'),(\'state\',\'=\',\'done\')]'"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_allhelpdesk">
<field name="sequence" eval="1"/>
<field name="view_mode">calendar</field>
<field name="view_id" ref="crm.crm_case_calendar-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_allhelpdesk"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_allhelpdesk">
<field name="sequence" eval="2"/>
<field name="view_mode">tree</field>
<field name="view_id" ref="crm.crm_case_tree-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_allhelpdesk"/>
</record>
<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_allhelpdesk">
<field name="sequence" eval="3"/>
<field name="view_mode">form</field>
<field name="view_id" ref="crm.crm_case-view"/>
<field name="act_window_id" ref="crm_case_helpdesk_act_allhelpdesk"/>
</record>
<menuitem parent="menu_crm_case_helpdesk_act_all" id="menu_crm_case_helpdesk_act_myhelpdesk_allhelpdesk" action="crm_case_helpdesk_act_allhelpdesk"/>
</data>
</openerp>