[IMP]: crm_helpdesk: Improvements in crm helpdesk as per testing
bzr revid: rpa@tinyerp.com-20100624131729-bs11yl6gvhfddxrz
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rpa (Open ERP)
parent
1316ff71c5
commit
622295bb9a
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@ -21,6 +21,7 @@
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from crm import crm
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from osv import fields, osv
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import time
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class crm_helpdesk(osv.osv, crm.crm_case):
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""" Helpdesk Cases """
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@ -85,6 +86,7 @@ class crm_helpdesk(osv.osv, crm.crm_case):
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'partner_address_id': crm.crm_case._get_default_partner_address,
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'email_from': crm.crm_case. _get_default_email,
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'state': lambda *a: 'draft',
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'date': lambda *a: time.strftime('%Y-%m-%d %H:%M:%S'),
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'section_id': crm.crm_case. _get_section,
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'company_id': lambda s, cr, uid, c: s.pool.get('res.company')._company_default_get(cr, uid, 'crm.helpdesk', context=c),
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'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0],
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@ -29,7 +29,7 @@
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<field name="arch" type="xml">
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<form string="Helpdesk Support">
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<group colspan="4" col="7">
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<field name="name" select="1"/>
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<field name="name" select="1" string="Query"/>
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<field name="section_id" widget="selection"/>
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<field name="user_id" select="1"/>
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<button name="remind_user"
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@ -71,26 +71,26 @@
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<separator colspan="4"/>
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<group col="8" colspan="4">
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<field name="state" select="1"/>
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<button name="case_close"
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states="open,draft,pending" string="Close"
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type="object" icon="gtk-close" />
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<button name="case_open"
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states="draft,pending" string="Open"
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type="object" icon="gtk-go-forward" />
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<button name="case_cancel"
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states="draft,open,pending" string="Cancel"
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type="object" icon="gtk-cancel" />
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states="draft,pending" string="Open"
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type="object" icon="gtk-go-forward" />
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<button name="case_pending"
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states="draft,open" string="Pending"
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type="object" icon="gtk-media-pause" />
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states="draft,open" string="Pending"
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type="object" icon="gtk-media-pause" />
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<button name="case_escalate"
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states="open,draft,pending"
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string="Escalate" type="object"
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icon="gtk-go-up" />
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states="open,draft,pending"
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string="Escalate" type="object"
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icon="gtk-go-up" />
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<button name="case_close"
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states="open,draft,pending" string="Close"
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type="object" icon="gtk-jump-to" />
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<button name="case_cancel"
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states="draft,open,pending" string="Cancel"
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type="object" icon="gtk-cancel" />
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<button name="case_reset"
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states="done,cancel"
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string="Reset to Draft" type="object"
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icon="gtk-convert" />
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states="done,cancel"
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string="Reset to Draft" type="object"
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icon="gtk-convert" />
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</group>
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</page>
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<page string="History" groups="base.group_extended">
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@ -179,24 +179,18 @@
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<field name="arch" type="xml">
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<tree string="Helpdesk Support Tree"
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colors="black:state=='open';blue:state=='pending';grey:state in ('cancel','close')">
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<field name="id"/>
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<field name="name" string="Query Description" />
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<field name="name" string="Query" />
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<field name="partner_id" string="Partner"/>
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<field name="date" string="Date"/>
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<field name="date_deadline"/>
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<field name="user_id"/>
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<field name="section_id"/>
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<field name="priority"/>
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<field name="som" invisible="1"/>
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<field name="state"/>
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<button name="case_close" string="Done"
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states="open,draft,pending" type="object"
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icon="gtk-close" />
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<button name="case_open" string="Open"
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states="draft,pending" type="object"
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icon="gtk-go-forward" />
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<button name="case_cancel" string="Cancel"
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states="draft,open,pending" type="object"
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icon="gtk-cancel" />
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<button name="case_pending" string="Pending"
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states="draft,open" type="object"
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icon="gtk-media-pause" />
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@ -204,6 +198,12 @@
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groups="base.group_extended"
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states="open,draft,pending" type="object"
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icon="gtk-go-up" />
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<button name="case_close" string="Done"
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states="open,draft,pending" type="object"
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icon="gtk-close" />
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<button name="case_cancel" string="Cancel"
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states="draft,open,pending" type="object"
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icon="gtk-cancel" />
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<button name="case_reset" string="Reset to Draft"
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states="done,cancel" type="object" icon="gtk-convert" />
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</tree>
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@ -255,12 +255,30 @@
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</field>
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<newline/>
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<group expand="0" string="Group By...">
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<filter string="Customer" icon="terp-personal"
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domain="[]" context="{'group_by':'partner_id'}" />
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<filter string="Partner" icon="terp-partner"
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domain="[]" help="Partner"
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context="{'group_by':'partner_id'}" />
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<filter string="Responsible" icon="terp-personal"
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domain="[]" help="Responsible User"
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context="{'group_by':'user_id'}" />
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<filter string="Sales Team" icon="terp-personal+"
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domain="[]" help="Sales Team"
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context="{'group_by':'section_id'}" />
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<separator orientation="vertical"/>
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<filter string="State" icon="terp-stock_effects-object-colorize" domain="[]"
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context="{'group_by':'state'}" />
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<filter string="Priority" icon="terp-rating-rated"
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domain="[]" context="{'group_by':'priority'}" />
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<filter string="State of Mind"
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icon="terp-face-plain"
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domain="[]" context="{'group_by':'som'}" />
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<separator orientation="vertical"/>
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<filter string="Date" icon="terp-go-month"
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domain="[]" help="Request Date"
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context="{'group_by':'date'}" />
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<filter string="Deadline" icon="terp-go-month"
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domain="[]"
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context="{'group_by':'date_deadline'}" />
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</group>
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</search>
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</field>
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