[IMP]: crm: Improvement in crm.py removed unused functions, Improvement in docstring: put proper description and params + code improvement
bzr revid: rpa@tinyerp.com-20100406102015-yle99yjrshjg7j20
This commit is contained in:
rpa (Open ERP)
parent
19badf7f16
commit
74650c60cd
|
|
@ -30,18 +30,18 @@ from tools.translate import _
|
|||
|
||||
MAX_LEVEL = 15
|
||||
AVAILABLE_STATES = [
|
||||
('draft', 'Draft'),
|
||||
('open', 'Open'),
|
||||
('cancel', 'Cancelled'),
|
||||
('done', 'Closed'),
|
||||
('draft', 'Draft'),
|
||||
('open', 'Open'),
|
||||
('cancel', 'Cancelled'),
|
||||
('done', 'Closed'),
|
||||
('pending', 'Pending')
|
||||
]
|
||||
|
||||
AVAILABLE_PRIORITIES = [
|
||||
('5', 'Lowest'),
|
||||
('4', 'Low'),
|
||||
('3', 'Normal'),
|
||||
('2', 'High'),
|
||||
('5', 'Lowest'),
|
||||
('4', 'Low'),
|
||||
('3', 'Normal'),
|
||||
('2', 'High'),
|
||||
('1', 'Highest')
|
||||
]
|
||||
|
||||
|
|
@ -53,22 +53,22 @@ class crm_case_section(osv.osv):
|
|||
_order = "name"
|
||||
|
||||
_columns = {
|
||||
'name': fields.char('Sales Team', size=64, required=True, translate=True),
|
||||
'code': fields.char('Code', size=8),
|
||||
'name': fields.char('Sales Team', size=64, required=True, translate=True),
|
||||
'code': fields.char('Code', size=8),
|
||||
'active': fields.boolean('Active', help="If the active field is set to \
|
||||
true, it will allow you to hide the sales team without removing it."),
|
||||
'allow_unlink': fields.boolean('Allow Delete', help="Allows to delete non draft cases"),
|
||||
'user_id': fields.many2one('res.users', 'Responsible User'),
|
||||
true, it will allow you to hide the sales team without removing it."),
|
||||
'allow_unlink': fields.boolean('Allow Delete', help="Allows to delete non draft cases"),
|
||||
'user_id': fields.many2one('res.users', 'Responsible User'),
|
||||
'reply_to': fields.char('Reply-To', size=64, help="The email address put \
|
||||
in the 'Reply-To' of all emails sent by Open ERP about cases in this sales team"),
|
||||
'parent_id': fields.many2one('crm.case.section', 'Parent Section'),
|
||||
'child_ids': fields.one2many('crm.case.section', 'parent_id', 'Child Sections'),
|
||||
'resource_calendar_id': fields.many2one('resource.calendar', "Resource's Calendar"),
|
||||
in the 'Reply-To' of all emails sent by Open ERP about cases in this sales team"),
|
||||
'parent_id': fields.many2one('crm.case.section', 'Parent Section'),
|
||||
'child_ids': fields.one2many('crm.case.section', 'parent_id', 'Child Sections'),
|
||||
'resource_calendar_id': fields.many2one('resource.calendar', "Resource's Calendar"),
|
||||
}
|
||||
|
||||
_defaults = {
|
||||
'active': lambda *a: 1,
|
||||
'allow_unlink': lambda *a: 1,
|
||||
'active': lambda *a: 1,
|
||||
'allow_unlink': lambda *a: 1,
|
||||
}
|
||||
|
||||
_sql_constraints = [
|
||||
|
|
@ -98,18 +98,20 @@ class crm_case_section(osv.osv):
|
|||
(_check_recursion, 'Error ! You cannot create recursive sections.', ['parent_id'])
|
||||
]
|
||||
|
||||
def name_get(self, cr, uid, ids, context={}):
|
||||
def name_get(self, cr, uid, ids, context=None):
|
||||
"""Overrides orm name_get method
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of section ids
|
||||
"""
|
||||
if not context:
|
||||
context = {}
|
||||
|
||||
if not len(ids):
|
||||
return []
|
||||
reads = self.read(cr, uid, ids, ['name', 'parent_id'], context)
|
||||
res = []
|
||||
if not ids:
|
||||
return res
|
||||
reads = self.read(cr, uid, ids, ['name', 'parent_id'], context)
|
||||
|
||||
for record in reads:
|
||||
name = record['name']
|
||||
|
|
@ -117,6 +119,7 @@ class crm_case_section(osv.osv):
|
|||
name = record['parent_id'][1] + ' / ' + name
|
||||
res.append((record['id'], name))
|
||||
return res
|
||||
|
||||
crm_case_section()
|
||||
|
||||
|
||||
|
|
@ -127,14 +130,14 @@ class crm_case_categ(osv.osv):
|
|||
_description = "Category of case"
|
||||
|
||||
_columns = {
|
||||
'name': fields.char('Case Category Name', size=64, required=True, translate=True),
|
||||
'section_id': fields.many2one('crm.case.section', 'Sales Team'),
|
||||
'object_id': fields.many2one('ir.model', 'Object Name'),
|
||||
'name': fields.char('Case Category Name', size=64, required=True, translate=True),
|
||||
'section_id': fields.many2one('crm.case.section', 'Sales Team'),
|
||||
'object_id': fields.many2one('ir.model', 'Object Name'),
|
||||
}
|
||||
|
||||
def _find_object_id(self, cr, uid, context=None):
|
||||
|
||||
"""
|
||||
"""Finds id for case object
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
|
|
@ -148,7 +151,7 @@ class crm_case_categ(osv.osv):
|
|||
_defaults = {
|
||||
'object_id' : _find_object_id
|
||||
}
|
||||
#
|
||||
|
||||
crm_case_categ()
|
||||
|
||||
|
||||
|
|
@ -160,20 +163,18 @@ class crm_case_resource_type(osv.osv):
|
|||
_rec_name = "name"
|
||||
|
||||
_columns = {
|
||||
'name': fields.char('Case Resource Type', size=64, required=True, translate=True),
|
||||
'section_id': fields.many2one('crm.case.section', 'Sales Team'),
|
||||
'object_id': fields.many2one('ir.model', 'Object Name'),
|
||||
'name': fields.char('Case Resource Type', size=64, required=True, translate=True),
|
||||
'section_id': fields.many2one('crm.case.section', 'Sales Team'),
|
||||
'object_id': fields.many2one('ir.model', 'Object Name'),
|
||||
}
|
||||
|
||||
def _find_object_id(self, cr, uid, context=None):
|
||||
"""
|
||||
"""Finds id for case object
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param context: A standard dictionary for contextual values
|
||||
"""
|
||||
|
||||
|
||||
object_id = context and context.get('object_id', False) or False
|
||||
ids = self.pool.get('ir.model').search(cr, uid, [('model', '=', object_id)])
|
||||
return ids and ids[0]
|
||||
|
|
@ -194,47 +195,45 @@ class crm_case_stage(osv.osv):
|
|||
_order = "sequence"
|
||||
|
||||
_columns = {
|
||||
'name': fields.char('Stage Name', size=64, required=True, translate=True),
|
||||
'section_id': fields.many2one('crm.case.section', 'Sales Team'),
|
||||
'name': fields.char('Stage Name', size=64, required=True, translate=True),
|
||||
'section_id': fields.many2one('crm.case.section', 'Sales Team'),
|
||||
'sequence': fields.integer('Sequence', help="Gives the sequence order \
|
||||
when displaying a list of case stages."),
|
||||
'object_id': fields.many2one('ir.model', 'Object Name'),
|
||||
'probability': fields.float('Probability (%)', required=True),
|
||||
'on_change': fields.boolean('Change Probability Automatically',\
|
||||
help="Change Probability on next and previous stages."),
|
||||
when displaying a list of case stages."),
|
||||
'object_id': fields.many2one('ir.model', 'Object Name'),
|
||||
'probability': fields.float('Probability (%)', required=True),
|
||||
'on_change': fields.boolean('Change Probability Automatically', \
|
||||
help="Change Probability on next and previous stages."),
|
||||
'requirements': fields.text('Requirements')
|
||||
}
|
||||
|
||||
def _find_object_id(self, cr, uid, context=None):
|
||||
|
||||
"""
|
||||
"""Finds id for case object
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param context: A standard dictionary for contextual values
|
||||
"""
|
||||
|
||||
object_id = context and context.get('object_id', False) or False
|
||||
ids = self.pool.get('ir.model').search(cr, uid, [('model', '=', object_id)])
|
||||
return ids and ids[0]
|
||||
|
||||
_defaults = {
|
||||
'sequence': lambda *args: 1,
|
||||
'probability': lambda *args: 0.0,
|
||||
'sequence': lambda *args: 1,
|
||||
'probability': lambda *args: 0.0,
|
||||
'object_id' : _find_object_id
|
||||
}
|
||||
|
||||
crm_case_stage()
|
||||
|
||||
def _links_get(self, cr, uid, context={}):
|
||||
def _links_get(self, cr, uid, context=None):
|
||||
"""Gets links value for reference field
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param context: A standard dictionary for contextual values
|
||||
"""
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param context: A standard dictionary for contextual values
|
||||
"""
|
||||
|
||||
|
||||
if not context:
|
||||
context = {}
|
||||
obj = self.pool.get('res.request.link')
|
||||
ids = obj.search(cr, uid, [])
|
||||
res = obj.read(cr, uid, ids, ['object', 'name'], context)
|
||||
|
|
@ -247,16 +246,13 @@ class crm_case(osv.osv):
|
|||
_description = "Case"
|
||||
|
||||
def _email_last(self, cursor, user, ids, name, arg, context=None):
|
||||
|
||||
"""Return History
|
||||
"""Return last email from History
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of case’s IDs
|
||||
@param context: A standard dictionary for contextual values
|
||||
"""
|
||||
|
||||
|
||||
res = {}
|
||||
for case in self.browse(cursor, user, ids):
|
||||
if case.history_line:
|
||||
|
|
@ -265,30 +261,31 @@ class crm_case(osv.osv):
|
|||
res[case.id] = False
|
||||
return res
|
||||
|
||||
def copy(self, cr, uid, id, default=None, context={}):
|
||||
|
||||
"""
|
||||
def copy(self, cr, uid, id, default=None, context=None):
|
||||
"""Overrides orm copy method
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of case’s IDs
|
||||
@param context: A standard dictionary for contextual values
|
||||
"""
|
||||
|
||||
if not context:
|
||||
context = {}
|
||||
if not default:
|
||||
default = {}
|
||||
default.update({'state': 'draft', 'id': False})
|
||||
return super(crm_case, self).copy(cr, uid, id, default, context)
|
||||
|
||||
def _get_log_ids(self, cr, uid, ids, field_names, arg, context={}):
|
||||
|
||||
"""
|
||||
def _get_log_ids(self, cr, uid, ids, field_names, arg, context=None):
|
||||
"""Gets id for case log from history of particular case
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of case log’s IDs
|
||||
@param ids: List of Case IDs
|
||||
@param context: A standard dictionary for contextual values
|
||||
"""
|
||||
if not context:
|
||||
context = {}
|
||||
|
||||
result = {}
|
||||
history_obj = False
|
||||
|
|
@ -307,7 +304,7 @@ class crm_case(osv.osv):
|
|||
|
||||
for case in self.browse(cr, uid, ids, context):
|
||||
model_ids = model_obj.search(cr, uid, [('model', '=', case._name)])
|
||||
history_ids = history_obj.search(cr, uid, [('model_id', '=', model_ids[0]),\
|
||||
history_ids = history_obj.search(cr, uid, [('model_id', '=', model_ids[0]), \
|
||||
('res_id', '=', case.id)])
|
||||
if history_ids:
|
||||
result[case.id] = {name: history_ids}
|
||||
|
|
@ -317,65 +314,61 @@ class crm_case(osv.osv):
|
|||
return result
|
||||
|
||||
_columns = {
|
||||
'id': fields.integer('ID', readonly=True),
|
||||
'name': fields.char('Description', size=1024, required=True),
|
||||
'id': fields.integer('ID', readonly=True),
|
||||
'name': fields.char('Description', size=1024, required=True),
|
||||
'active': fields.boolean('Active', help="If the active field is set to\
|
||||
true, it will allow you to hide the case without removing it."),
|
||||
'description': fields.text('Description'),
|
||||
'section_id': fields.many2one('crm.case.section', 'Sales Team',\
|
||||
true, it will allow you to hide the case without removing it."),
|
||||
'description': fields.text('Description'),
|
||||
'section_id': fields.many2one('crm.case.section', 'Sales Team', \
|
||||
select=True, help='Sales team to which Case belongs to.\
|
||||
Define Responsible user and Email account for mail gateway.'),
|
||||
'email_from': fields.char('Email', size=128, help="These people will receive email."),
|
||||
Define Responsible user and Email account for mail gateway.'),
|
||||
'email_from': fields.char('Email', size=128, help="These people will receive email."),
|
||||
'email_cc': fields.text('Watchers Emails', size=252 , help="These people\
|
||||
will receive a copy of the future" \
|
||||
" communication between partner and users by email"),
|
||||
'probability': fields.float('Probability'),
|
||||
'email_last': fields.function(_email_last, method=True,
|
||||
string='Latest E-Mail', type='text'),
|
||||
'partner_id': fields.many2one('res.partner', 'Partner'),
|
||||
'partner_address_id': fields.many2one('res.partner.address', 'Partner Contact',\
|
||||
domain="[('partner_id','=',partner_id)]"),
|
||||
'create_date': fields.datetime('Creation Date' , readonly=True),
|
||||
'write_date': fields.datetime('Update Date' , readonly=True),
|
||||
'date_deadline': fields.date('Deadline'),
|
||||
'user_id': fields.many2one('res.users', 'Responsible'),
|
||||
'history_line': fields.function(_get_log_ids, method=True, type='one2many',\
|
||||
multi="history_line", relation="crm.case.history", string="Communication"),
|
||||
'log_ids': fields.function(_get_log_ids, method=True, type='one2many',\
|
||||
multi="log_ids", relation="crm.case.log", string="Logs History"),
|
||||
'stage_id': fields.many2one ('crm.case.stage', 'Stage',\
|
||||
" communication between partner and users by email"),
|
||||
'probability': fields.float('Probability'),
|
||||
'email_last': fields.function(_email_last, method=True,
|
||||
string='Latest E-Mail', type='text'),
|
||||
'partner_id': fields.many2one('res.partner', 'Partner'),
|
||||
'partner_address_id': fields.many2one('res.partner.address', 'Partner Contact', \
|
||||
domain="[('partner_id','=',partner_id)]"),
|
||||
'create_date': fields.datetime('Creation Date' , readonly=True),
|
||||
'write_date': fields.datetime('Update Date' , readonly=True),
|
||||
'date_deadline': fields.date('Deadline'),
|
||||
'user_id': fields.many2one('res.users', 'Responsible'),
|
||||
'history_line': fields.function(_get_log_ids, method=True, type='one2many', \
|
||||
multi="history_line", relation="crm.case.history", string="Communication"),
|
||||
'log_ids': fields.function(_get_log_ids, method=True, type='one2many', \
|
||||
multi="log_ids", relation="crm.case.log", string="Logs History"),
|
||||
'stage_id': fields.many2one ('crm.case.stage', 'Stage', \
|
||||
domain="[('section_id','=',section_id),\
|
||||
('object_id.model', '=', 'crm.opportunity')]"),
|
||||
'state': fields.selection(AVAILABLE_STATES, 'State', size=16, readonly=True,
|
||||
('object_id.model', '=', 'crm.opportunity')]"),
|
||||
'state': fields.selection(AVAILABLE_STATES, 'State', size=16, readonly=True,
|
||||
help='The state is set to \'Draft\', when a case is created.\
|
||||
\nIf the case is in progress the state is set to \'Open\'.\
|
||||
\nWhen the case is over, the state is set to \'Done\'.\
|
||||
\nIf the case needs to be reviewed then the state is set to \'Pending\'.'),
|
||||
'company_id': fields.many2one('res.company', 'Company'),
|
||||
\nIf the case needs to be reviewed then the state is set to \'Pending\'.'),
|
||||
'company_id': fields.many2one('res.company', 'Company'),
|
||||
}
|
||||
|
||||
def _get_default_partner_address(self, cr, uid, context):
|
||||
|
||||
"""
|
||||
"""Gives id of default address for current user
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param context: A standard dictionary for contextual values
|
||||
"""
|
||||
|
||||
if not context.get('portal', False):
|
||||
return False
|
||||
return self.pool.get('res.users').browse(cr, uid, uid, context).address_id.id
|
||||
|
||||
def _get_default_partner(self, cr, uid, context):
|
||||
|
||||
"""
|
||||
"""Gives id of partner for current user
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param context: A standard dictionary for contextual values
|
||||
"""
|
||||
|
||||
if not context.get('portal', False):
|
||||
return False
|
||||
user = self.pool.get('res.users').browse(cr, uid, uid, context)
|
||||
|
|
@ -384,14 +377,12 @@ class crm_case(osv.osv):
|
|||
return user.address_id.partner_id.id
|
||||
|
||||
def _get_default_email(self, cr, uid, context):
|
||||
|
||||
"""
|
||||
"""Gives default email address for current user
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param context: A standard dictionary for contextual values
|
||||
"""
|
||||
|
||||
if not context.get('portal', False):
|
||||
return False
|
||||
user = self.pool.get('res.users').browse(cr, uid, uid, context)
|
||||
|
|
@ -400,63 +391,66 @@ class crm_case(osv.osv):
|
|||
return user.address_id.email
|
||||
|
||||
def _get_default_user(self, cr, uid, context):
|
||||
"""
|
||||
"""Gives current user id
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param context: A standard dictionary for contextual values
|
||||
"""
|
||||
|
||||
if context.get('portal', False):
|
||||
return False
|
||||
return uid
|
||||
|
||||
def _get_section(self, cr, uid, context):
|
||||
"""
|
||||
"""Gives section id for current User
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param context: A standard dictionary for contextual values
|
||||
"""
|
||||
|
||||
user = self.pool.get('res.users').browse(cr, uid, uid, context=context)
|
||||
return user.context_section_id.id or False
|
||||
|
||||
_defaults = {
|
||||
'active': lambda *a: 1,
|
||||
'user_id': _get_default_user,
|
||||
'partner_id': _get_default_partner,
|
||||
'partner_address_id': _get_default_partner_address,
|
||||
'email_from': _get_default_email,
|
||||
'state': lambda *a: 'draft',
|
||||
'section_id': _get_section,
|
||||
'company_id': lambda s, cr, uid, c: s.pool.get('res.company')._company_default_get(cr, uid, 'crm.case', context=c),
|
||||
'active': lambda *a: 1,
|
||||
'user_id': _get_default_user,
|
||||
'partner_id': _get_default_partner,
|
||||
'partner_address_id': _get_default_partner_address,
|
||||
'email_from': _get_default_email,
|
||||
'state': lambda *a: 'draft',
|
||||
'section_id': _get_section,
|
||||
'company_id': lambda s, cr, uid, c: s.pool.get('res.company')._company_default_get(cr, uid, 'crm.case', context=c),
|
||||
}
|
||||
|
||||
_order = 'date_deadline desc, create_date desc,id desc'
|
||||
|
||||
def unlink(self, cr, uid, ids, context={}):
|
||||
|
||||
"""
|
||||
def unlink(self, cr, uid, ids, context=None):
|
||||
"""Overrides orm unlink method
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of case’s IDs
|
||||
@param context: A standard dictionary for contextual values"""
|
||||
@param ids: List of case IDs
|
||||
@param context: A standard dictionary for contextual values
|
||||
"""
|
||||
if not context:
|
||||
context = {}
|
||||
|
||||
for case in self.browse(cr, uid, ids, context):
|
||||
if (not case.section_id.allow_unlink) and (case.state <> 'draft'):
|
||||
raise osv.except_osv(_('Warning !'),
|
||||
raise osv.except_osv(_('Warning !'),
|
||||
_('You can not delete this case. You should better cancel it.'))
|
||||
return super(crm_case, self).unlink(cr, uid, ids, context)
|
||||
|
||||
def stage_next(self, cr, uid, ids, context={}):
|
||||
"""
|
||||
def stage_next(self, cr, uid, ids, context=None):
|
||||
"""This function computes next stage for case from its current stage
|
||||
using available stage for that case type
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of stage next’s IDs
|
||||
@param ids: List of case IDs
|
||||
@param context: A standard dictionary for contextual values"""
|
||||
if not context:
|
||||
context = {}
|
||||
|
||||
s = self.get_stage_dict(cr, uid, ids, context=context)
|
||||
for case in self.browse(cr, uid, ids, context):
|
||||
|
|
@ -467,15 +461,17 @@ class crm_case(osv.osv):
|
|||
self.write(cr, uid, [case.id], {'stage_id': s[section][st]})
|
||||
return True
|
||||
|
||||
def get_stage_dict(self, cr, uid, ids, context={}):
|
||||
"""
|
||||
def get_stage_dict(self, cr, uid, ids, context=None):
|
||||
"""This function gives dictionary for stage according to stage levels
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of stage dict’s IDs
|
||||
@param ids: List of case IDs
|
||||
@param context: A standard dictionary for contextual values"""
|
||||
if not context:
|
||||
context = {}
|
||||
|
||||
sid = self.pool.get('crm.case.stage').search(cr, uid,\
|
||||
sid = self.pool.get('crm.case.stage').search(cr, uid, \
|
||||
[('object_id.model', '=', self._name)], context=context)
|
||||
s = {}
|
||||
previous = {}
|
||||
|
|
@ -486,86 +482,99 @@ class crm_case(osv.osv):
|
|||
previous[section] = stage.id
|
||||
return s
|
||||
|
||||
def stage_previous(self, cr, uid, ids, context={}):
|
||||
"""
|
||||
def stage_previous(self, cr, uid, ids, context=None):
|
||||
"""This function computes previous stage for case from its current stage
|
||||
using available stage for that case type
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of stage previous’s IDs
|
||||
@param ids: List of case IDs
|
||||
@param context: A standard dictionary for contextual values"""
|
||||
if not context:
|
||||
context = {}
|
||||
|
||||
s = self.get_stage_dict(cr, uid, ids, context=context)
|
||||
for case in self.browse(cr, uid, ids, context):
|
||||
section = (case.section_id.id or False)
|
||||
|
||||
if section in s:
|
||||
st = case.stage_id.id or False
|
||||
st = case.stage_id.id or False
|
||||
s[section] = dict([(v, k) for (k, v) in s[section].iteritems()])
|
||||
if st in s[section]:
|
||||
self.write(cr, uid, [case.id], {'stage_id': s[section][st]})
|
||||
return True
|
||||
|
||||
def history(self, cr, uid, ids, keyword, history=False, email=False, details=None, context={}):
|
||||
"""
|
||||
def history(self, cr, uid, ids, keyword, history=False, email=False, details=None, context=None):
|
||||
"""This function is used to make entry in case history according to action performed
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of History’s IDs
|
||||
@param ids: List of Case ids
|
||||
@param keyword: Case action keyword e.g.: If case is closed "Close" keyword is used
|
||||
@param history: Value True/False, If True it makes entry in case History otherwise in Case Log
|
||||
@param email: Email address if any
|
||||
@param details: Details of case history if any
|
||||
@param context: A standard dictionary for contextual values"""
|
||||
|
||||
if not context:
|
||||
context = {}
|
||||
|
||||
cases = self.browse(cr, uid, ids, context=context)
|
||||
return self.__history(cr, uid, cases, keyword=keyword, \
|
||||
history=history, email=email, details=details, \
|
||||
context=context)
|
||||
|
||||
def __history(self, cr, uid, cases, keyword, history=False, email=False, details=None, email_from=False, context={}):
|
||||
"""
|
||||
def __history(self, cr, uid, cases, keyword, history=False, email=False, details=None, email_from=False, context=None):
|
||||
"""This function is used to make entry in case history according to action performed
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of History’s IDs
|
||||
@param ids: List of Case ids
|
||||
@param keyword: Case action keyword e.g.: If case is closed "Close" keyword is used
|
||||
@param history: Value True/False, If True it makes entry in case History otherwise in Case Log
|
||||
@param email: Email address if any
|
||||
@param details: Details of case history if any
|
||||
@param context: A standard dictionary for contextual values"""
|
||||
|
||||
if not context:
|
||||
context = {}
|
||||
|
||||
model_obj = self.pool.get('ir.model')
|
||||
|
||||
obj = self.pool.get('crm.case.log')
|
||||
for case in cases:
|
||||
model_ids = model_obj.search(cr, uid, [('model', '=', case._name)])
|
||||
data = {
|
||||
'name': keyword,
|
||||
'user_id': uid,
|
||||
'date': time.strftime('%Y-%m-%d %H:%M:%S'),
|
||||
'model_id' : model_ids and model_ids[0] or False,
|
||||
'res_id': case.id,
|
||||
'name': keyword,
|
||||
'user_id': uid,
|
||||
'date': time.strftime('%Y-%m-%d %H:%M:%S'),
|
||||
'model_id' : model_ids and model_ids[0] or False,
|
||||
'res_id': case.id,
|
||||
'section_id': case.section_id.id
|
||||
}
|
||||
|
||||
obj = self.pool.get('crm.case.log')
|
||||
if history:
|
||||
obj = self.pool.get('crm.case.history')
|
||||
data['description'] = details or case.description
|
||||
data['email_to'] = email or \
|
||||
(case.section_id and case.section_id.reply_to) or \
|
||||
(case.user_id and case.user_id.address_id and \
|
||||
case.user_id.address_id.email) or tools.config.get('email_from',False)
|
||||
case.user_id.address_id.email) or tools.config.get('email_from', False)
|
||||
data['email_from'] = email_from or \
|
||||
(case.section_id and case.section_id.reply_to) or \
|
||||
(case.user_id and case.user_id.address_id and \
|
||||
case.user_id.address_id.email) or tools.config.get('email_from',False)
|
||||
case.user_id.address_id.email) or tools.config.get('email_from', False)
|
||||
res = obj.create(cr, uid, data, context)
|
||||
return True
|
||||
|
||||
_history = __history
|
||||
|
||||
def create(self, cr, uid, *args, **argv):
|
||||
|
||||
"""
|
||||
"""Overrides orm create method
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param *args: Give Tuple Value
|
||||
@Paran **args: Give Dictionay of Keyword Value
|
||||
@param *args: Tuple Value for additional Params
|
||||
@param **argv: Dictionay of Keyword Params
|
||||
"""
|
||||
|
||||
res = super(crm_case, self).create(cr, uid, *args, **argv)
|
||||
cases = self.browse(cr, uid, [res])
|
||||
cases[0].state # to fill the browse record cache
|
||||
|
|
@ -573,99 +582,33 @@ class crm_case(osv.osv):
|
|||
return res
|
||||
|
||||
def add_reply(self, cursor, user, ids, context=None):
|
||||
|
||||
"""
|
||||
"""This function finds last email and gives its description value for reply mail
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param cursor: the current row, from the database cursor,
|
||||
@param user: the current user’s ID for security checks
|
||||
@param ids: List of case IDs
|
||||
@param context: A standard dictionary for contextual values
|
||||
"""
|
||||
|
||||
for case in self.browse(cursor, user, ids, context=context):
|
||||
if case.email_last:
|
||||
description = case.email_last
|
||||
self.write(cursor, user, case.id, {
|
||||
'description': '> ' + description.replace('\n', '\n> '),
|
||||
'description': '> ' + description.replace('\n', '\n> '),
|
||||
}, context=context)
|
||||
return True
|
||||
|
||||
def case_log(self, cr, uid, ids, context={}, email=False, *args):
|
||||
|
||||
"""
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param context: A standard dictionary for contextual values
|
||||
@param *args: Give Tuple Value
|
||||
"""
|
||||
|
||||
cases = self.browse(cr, uid, ids)
|
||||
self.__history(cr, uid, cases, _('Historize'), history=True, email=email)
|
||||
return self.write(cr, uid, ids, {'description': False, 'som': False,
|
||||
'canal_id': False})
|
||||
|
||||
def case_log_reply(self, cr, uid, ids, context={}, email=False, *args):
|
||||
|
||||
"""
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param context: A standard dictionary for contextual values
|
||||
@param *args: Give Tuple Value
|
||||
"""
|
||||
|
||||
cases = self.browse(cr, uid, ids)
|
||||
for case in cases:
|
||||
if not case.email_from:
|
||||
raise osv.except_osv(_('Error!'),
|
||||
_('You must put a Partner eMail to use this action!'))
|
||||
|
||||
if not case.user_id:
|
||||
raise osv.except_osv(_('Error!'),
|
||||
_('You must define a responsible user for this case in order to use this action!'))
|
||||
|
||||
if not case.description:
|
||||
raise osv.except_osv(_('Error!'),
|
||||
_('Can not send mail with empty body,you should have description in the body'))
|
||||
|
||||
self.__history(cr, uid, cases, _('Send'), history=True, email=False)
|
||||
for case in cases:
|
||||
self.write(cr, uid, [case.id], {
|
||||
'description': False,
|
||||
})
|
||||
emails = [case.email_from] + (case.email_cc or '').split(',')
|
||||
emails = filter(None, emails)
|
||||
body = case.description or ''
|
||||
if case.user_id.signature:
|
||||
body += '\n\n%s' % (case.user_id.signature)
|
||||
|
||||
emailfrom = case.user_id.address_id and case.user_id.address_id.email or False
|
||||
if not emailfrom:
|
||||
raise osv.except_osv(_('Error!'),
|
||||
_("No E-Mail ID Found for your Company address!"))
|
||||
|
||||
tools.email_send(
|
||||
emailfrom,
|
||||
emails,
|
||||
'[' + str(case.id) + '] ' + case.name,
|
||||
self.format_body(body),
|
||||
reply_to = case.section_id.reply_to,
|
||||
openobject_id = str(case.id)
|
||||
)
|
||||
self.__history(cr, uid, [case], _('Send'), history=True, email=emails, details=body, email_from=emailfrom)
|
||||
return True
|
||||
|
||||
def onchange_partner_id(self, cr, uid, ids, part, email=False):
|
||||
|
||||
"""
|
||||
"""This function returns value of partner address based on partner
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of case IDs
|
||||
@param part: Partner's id
|
||||
@email: Partner's email ID
|
||||
"""
|
||||
|
||||
if not part:
|
||||
return {'value': {'partner_address_id': False,
|
||||
'email_from': False,
|
||||
return {'value': {'partner_address_id': False,
|
||||
'email_from': False,
|
||||
}}
|
||||
addr = self.pool.get('res.partner').address_get(cr, uid, [part], ['contact'])
|
||||
data = {'partner_address_id': addr['contact']}
|
||||
|
|
@ -673,29 +616,27 @@ class crm_case(osv.osv):
|
|||
return {'value': data}
|
||||
|
||||
def onchange_partner_address_id(self, cr, uid, ids, add, email=False):
|
||||
|
||||
"""
|
||||
"""This function returns value of partner email based on Partner Address
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of case IDs
|
||||
@param add: Id of Partner's address
|
||||
@email: Partner's email ID
|
||||
"""
|
||||
|
||||
data = {}
|
||||
if not add:
|
||||
return {'value': {'email_from': False, 'partner_name2': False}}
|
||||
address = self.pool.get('res.partner.address').browse(cr, uid, add)
|
||||
data['email_from'] = address.email
|
||||
return {'value': data}
|
||||
return {'value': {'email_from': address.email}}
|
||||
|
||||
def case_close(self, cr, uid, ids, *args):
|
||||
"""
|
||||
"""Closes Case
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of case's Ids
|
||||
@param *args: Give Tuple Value
|
||||
@param ids: List of case Ids
|
||||
@param *args: Tuple Value for additional Params
|
||||
"""
|
||||
|
||||
cases = self.browse(cr, uid, ids)
|
||||
cases[0].state # to fill the browse record cache
|
||||
self.__history(cr, uid, cases, _('Close'))
|
||||
|
|
@ -707,14 +648,13 @@ class crm_case(osv.osv):
|
|||
return True
|
||||
|
||||
def case_escalate(self, cr, uid, ids, *args):
|
||||
"""
|
||||
"""Escalates case to top level
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of case's Ids
|
||||
@param *args: Give Tuple Value
|
||||
@param ids: List of case Ids
|
||||
@param *args: Tuple Value for additional Params
|
||||
"""
|
||||
|
||||
cases = self.browse(cr, uid, ids)
|
||||
for case in cases:
|
||||
data = {'active': True, 'user_id': False}
|
||||
|
|
@ -731,36 +671,33 @@ class crm_case(osv.osv):
|
|||
self._action(cr, uid, cases, 'escalate')
|
||||
return True
|
||||
|
||||
|
||||
def case_open(self, cr, uid, ids, *args):
|
||||
"""
|
||||
"""Opens Case
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of case's Ids
|
||||
@param *args: Give Tuple Value
|
||||
@param ids: List of case Ids
|
||||
@param *args: Tuple Value for additional Params
|
||||
"""
|
||||
|
||||
cases = self.browse(cr, uid, ids)
|
||||
self.__history(cr, uid, cases, _('Open'))
|
||||
|
||||
for case in cases:
|
||||
data = {'state': 'open', 'active': True}
|
||||
if not case.user_id:
|
||||
data['user_id'] = uid
|
||||
self.write(cr, uid, ids, {'state': 'open', 'active': True})
|
||||
self.write(cr, uid, case.id, data)
|
||||
self._action(cr, uid, cases, 'open')
|
||||
return True
|
||||
|
||||
|
||||
def case_cancel(self, cr, uid, ids, *args):
|
||||
"""
|
||||
"""Cancels Case
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of case's Ids
|
||||
@param *args: Give Tuple Value
|
||||
@param ids: List of case Ids
|
||||
@param *args: Tuple Value for additional Params
|
||||
"""
|
||||
|
||||
cases = self.browse(cr, uid, ids)
|
||||
cases[0].state # to fill the browse record cache
|
||||
self.__history(cr, uid, cases, _('Cancel'))
|
||||
|
|
@ -769,15 +706,13 @@ class crm_case(osv.osv):
|
|||
return True
|
||||
|
||||
def case_pending(self, cr, uid, ids, *args):
|
||||
|
||||
"""
|
||||
"""Marks case as pending
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of case's Ids
|
||||
@param *args: Give Tuple Value
|
||||
@param ids: List of case Ids
|
||||
@param *args: Tuple Value for additional Params
|
||||
"""
|
||||
|
||||
cases = self.browse(cr, uid, ids)
|
||||
cases[0].state # to fill the browse record cache
|
||||
self.__history(cr, uid, cases, _('Pending'))
|
||||
|
|
@ -786,15 +721,13 @@ class crm_case(osv.osv):
|
|||
return True
|
||||
|
||||
def case_reset(self, cr, uid, ids, *args):
|
||||
|
||||
"""
|
||||
"""Resets case as draft
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of case's Ids
|
||||
@param *args: Give Tuple Value
|
||||
@param ids: List of case Ids
|
||||
@param *args: Tuple Value for additional Params
|
||||
"""
|
||||
|
||||
cases = self.browse(cr, uid, ids)
|
||||
cases[0].state # to fill the browse record cache
|
||||
self.__history(cr, uid, cases, _('Draft'))
|
||||
|
|
@ -812,16 +745,16 @@ class crm_case_log(osv.osv):
|
|||
|
||||
_order = "id desc"
|
||||
_columns = {
|
||||
'name': fields.char('Status', size=64),
|
||||
'date': fields.datetime('Date'),
|
||||
'section_id': fields.many2one('crm.case.section', 'Section'),
|
||||
'user_id': fields.many2one('res.users', 'User Responsible', readonly=True),
|
||||
'model_id': fields.many2one('ir.model', "Model"),
|
||||
'res_id': fields.integer('Resource ID'),
|
||||
'name': fields.char('Status', size=64),
|
||||
'date': fields.datetime('Date'),
|
||||
'section_id': fields.many2one('crm.case.section', 'Section'),
|
||||
'user_id': fields.many2one('res.users', 'User Responsible', readonly=True),
|
||||
'model_id': fields.many2one('ir.model', "Model"),
|
||||
'res_id': fields.integer('Resource ID'),
|
||||
}
|
||||
|
||||
_defaults = {
|
||||
'date': lambda *a: time.strftime('%Y-%m-%d %H:%M:%S'),
|
||||
'date': lambda *a: time.strftime('%Y-%m-%d %H:%M:%S'),
|
||||
}
|
||||
|
||||
crm_case_log()
|
||||
|
|
@ -835,14 +768,13 @@ class crm_case_history(osv.osv):
|
|||
_inherits = {'crm.case.log': "log_id"}
|
||||
|
||||
def _note_get(self, cursor, user, ids, name, arg, context=None):
|
||||
|
||||
""" @param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of case History’s IDs
|
||||
@param context: A standard dictionary for contextual values
|
||||
""" Gives case History Description
|
||||
@param self: The object pointer
|
||||
@param cr: the current row, from the database cursor,
|
||||
@param uid: the current user’s ID for security checks,
|
||||
@param ids: List of case History’s IDs
|
||||
@param context: A standard dictionary for contextual values
|
||||
"""
|
||||
|
||||
res = {}
|
||||
for hist in self.browse(cursor, user, ids, context or {}):
|
||||
res[hist.id] = (hist.email or '/') + ' (' + str(hist.date) + ')\n'
|
||||
|
|
@ -850,11 +782,11 @@ class crm_case_history(osv.osv):
|
|||
return res
|
||||
|
||||
_columns = {
|
||||
'description': fields.text('Description'),
|
||||
'note': fields.function(_note_get, method=True, string="Description", type="text"),
|
||||
'email_to': fields.char('Email TO', size=84),
|
||||
'email_from' : fields.char('Email From', size=84),
|
||||
'log_id': fields.many2one('crm.case.log','Log',ondelete='cascade'),
|
||||
'description': fields.text('Description'),
|
||||
'note': fields.function(_note_get, method=True, string="Description", type="text"),
|
||||
'email_to': fields.char('Email TO', size=84),
|
||||
'email_from' : fields.char('Email From', size=84),
|
||||
'log_id': fields.many2one('crm.case.log', 'Log', ondelete='cascade'),
|
||||
}
|
||||
|
||||
crm_case_history()
|
||||
|
|
@ -864,7 +796,7 @@ class users(osv.osv):
|
|||
_inherit = 'res.users'
|
||||
_description = "Users"
|
||||
_columns = {
|
||||
'context_section_id': fields.many2one('crm.case.section', 'Sales Team'),
|
||||
'context_section_id': fields.many2one('crm.case.section', 'Sales Team'),
|
||||
}
|
||||
users()
|
||||
|
||||
|
|
@ -872,7 +804,7 @@ users()
|
|||
class res_partner(osv.osv):
|
||||
_inherit = 'res.partner'
|
||||
_columns = {
|
||||
'section_id': fields.many2one('crm.case.section', 'Sales Team'),
|
||||
'section_id': fields.many2one('crm.case.section', 'Sales Team'),
|
||||
}
|
||||
res_partner()
|
||||
|
||||
|
|
|
|||
Loading…
Reference in New Issue