[IMP] crm_helpdesk: clean test case

bzr revid: hmo@tinyerp.com-20111025091125-pnxg7bdiqb5l3lfn

addons/crm_claim/test/customer_claim.eml

@@ -3,7 +3,7 @@ Date: Tue, 25 Oct 2011 13:41:17 +0530
 From: Mr. John Right <info@customer.com>
 User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.14) Gecko/20110223 Lightning/1.0b2 Thunderbird/3.1.8
 MIME-Version: 1.0
-To: sales@my.com
+To: claims@my.com
 Subject: demande de =?ISO-8859-1?Q?r=E8glement_de_votre_produit=2E?=
 Content-Type: text/plain; charset=ISO-8859-1; format=flowed
 Content-Transfer-Encoding: 8bit

addons/crm_fundraising/test/customer_fundraising.eml

@@ -3,7 +3,7 @@ Date: Tue, 25 Oct 2011 13:41:17 +0530
 From: Mr. John Right <info@customer.com>
 User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.14) Gecko/20110223 Lightning/1.0b2 Thunderbird/3.1.8
 MIME-Version: 1.0
-To: sales@my.com
+To: contribute@my.com
 Subject:  Demande de controbute dans votre fonds.
 Content-Type: text/plain; charset=ISO-8859-1; format=flowed
 Content-Transfer-Encoding: 8bit

addons/crm_helpdesk/test/customer_question.eml

@@ -0,0 +1,15 @@
+Message-ID: <4EA66F25.7080013@customer.com>
+Date: Tue, 25 Oct 2011 13:41:17 +0530
+From: Mr. John Right <info@customer.com>
+User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.14) Gecko/20110223 Lightning/1.0b2 Thunderbird/3.1.8
+MIME-Version: 1.0
+To: info@my.com
+Subject: Where is download link of user manual of your product ? 
+Content-Type: text/plain; charset=ISO-8859-1; format=flowed
+Content-Transfer-Encoding: 8bit
+
+I want to download user manual of your product.
+can you provide download link?
+
+Thanks
+

addons/crm_helpdesk/test/process/help-desk.yml

@@ -1,17 +1,22 @@
 -
-  I start by create helpdesk request regarding some functional questions, 
+  Customer has Questions regarding our service. so He sent questions list by email.
-  so first create message manually regarding functional question for helpdesk
+-
-  and test it, open this helpdesk and update that message accordingly, after
+  Mail script will be fetched him request from mail server. so I process that mail after read EML file 
-  i complete this helpdesk then close it.
+-
+  !python {model: mail.thread}: |
+    import addons
+    request_file = open(addons.get_module_resource('crm_helpdesk','test', 'customer_question.eml'),'rb')
+    request_message = request_file.read()
+    self.message_process(cr, uid, 'crm.helpdesk', request_message)
+
+-
+  After getting the mail, I check details of new question of that customer.
 -
   !python {model: crm.helpdesk}: |
-    msg = {'subject': 'Functional questions', 'body_text': 'How the CRM working?', 'from': 'admin@openerp.com'}
+    from openerp import tools
-    helpdesk_id = self.message_new(cr, uid, msg, context=None)
+    question_ids = self.search(cr, uid, [('email_from','=', 'Mr. John Right <info@customer.com>')])
-    data = self.browse(cr, uid ,helpdesk_id)
+    assert question_ids and len(question_ids), "Question is not created after getting request"
-    assert data.name == "Functional questions", "Subject name is incorrect"
+    question = self.browse(cr, uid, question_ids[0], context=context)
-    assert data.email_from == "admin@openerp.com","Email Id incorrect"
+    assert question.name == tools.ustr("Where is download link of user manual of your product ? "), "Subject does not match"
-    assert data.description == "How the CRM working?", "Description is incorrect"
+
-    self.case_open(cr, uid, [helpdesk_id])
+
-    msg = {'subject': 'Email regarding to CRM', 'body_text': 'Details of CRM Documentation', 'from': 'admin@openerp.com'}
-    self.message_update(cr, uid,[helpdesk_id], msg, default_act = 'pending',context=None)
-    self.case_close(cr, uid, [helpdesk_id])