Message-ID: <4EA66F25.7080013@customer.com>
Date: Tue, 25 Oct 2011 13:41:17 +0530
From: Mr. John Right <info@customer.com>
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To: _helpdesk@my.com
Subject: Where is download link of user manual of your product ? 
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I want to download user manual of your product.
can you provide download link?

Thanks