Reminder to User True ir.actions.server email object.user_id.email Reminder on Lead: [[object.id ]] [[object.partner_id and 'of ' +object.partner_id.name or '']] Hello [[object.user_id.name]], can you check following lead, it's not open since 5 days ? Lead: [[object.id ]] Description: [[object.description]] Thanks, Reminder to Customer True ir.actions.server email object.email_from Reminder on Lead: [[object.id ]] Hello [[object.partner_id and object.partner_id.name or '']], your following lead is not open since 5 days. Lead: [[object.id ]] Description: [[object.description]] Thanks, Filter on leads which are draft. crm.lead [('state','=','draft')] Set Auto Reminder on leads which are not open since 5 days. 1 create 5 day Filter on leads which come from USA. crm.lead [('country_id','=','United States')] Set Auto Followers on leads which are urgent and come from USA. 2 urgent.* create 0 minutes