208 lines
9.8 KiB
Python
208 lines
9.8 KiB
Python
# -*- coding: utf-8 -*-
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##############################################################################
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#
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# OpenERP, Open Source Management Solution
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# Copyright (C) 2004-today OpenERP SA (<http://www.openerp.com>)
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#
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# This program is free software: you can redistribute it and/or modify
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# it under the terms of the GNU Affero General Public License as
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# published by the Free Software Foundation, either version 3 of the
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# License, or (at your option) any later version.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU Affero General Public License for more details.
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#
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# You should have received a copy of the GNU Affero General Public License
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# along with this program. If not, see <http://www.gnu.org/licenses/>.
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#
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##############################################################################
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import openerp
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from openerp.addons.crm import crm
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from openerp.osv import fields, osv
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from openerp import tools
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from openerp.tools.translate import _
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from openerp.tools import html2plaintext
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class crm_claim_stage(osv.osv):
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""" Model for claim stages. This models the main stages of a claim
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management flow. Main CRM objects (leads, opportunities, project
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issues, ...) will now use only stages, instead of state and stages.
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Stages are for example used to display the kanban view of records.
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"""
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_name = "crm.claim.stage"
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_description = "Claim stages"
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_rec_name = 'name'
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_order = "sequence"
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_columns = {
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'name': fields.char('Stage Name', required=True, translate=True),
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'sequence': fields.integer('Sequence', help="Used to order stages. Lower is better."),
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'section_ids':fields.many2many('crm.case.section', 'section_claim_stage_rel', 'stage_id', 'section_id', string='Sections',
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help="Link between stages and sales teams. When set, this limitate the current stage to the selected sales teams."),
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'case_default': fields.boolean('Common to All Teams',
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help="If you check this field, this stage will be proposed by default on each sales team. It will not assign this stage to existing teams."),
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}
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_defaults = {
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'sequence': lambda *args: 1,
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}
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class crm_claim(osv.osv):
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""" Crm claim
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"""
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_name = "crm.claim"
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_description = "Claim"
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_order = "priority,date desc"
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_inherit = ['mail.thread']
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def _get_default_section_id(self, cr, uid, context=None):
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""" Gives default section by checking if present in the context """
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return self.pool.get('crm.lead')._resolve_section_id_from_context(cr, uid, context=context) or False
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def _get_default_stage_id(self, cr, uid, context=None):
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""" Gives default stage_id """
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section_id = self._get_default_section_id(cr, uid, context=context)
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return self.stage_find(cr, uid, [], section_id, [('sequence', '=', '1')], context=context)
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_columns = {
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'id': fields.integer('ID', readonly=True),
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'name': fields.char('Claim Subject', required=True),
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'active': fields.boolean('Active'),
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'action_next': fields.char('Next Action'),
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'date_action_next': fields.datetime('Next Action Date'),
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'description': fields.text('Description'),
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'resolution': fields.text('Resolution'),
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'create_date': fields.datetime('Creation Date' , readonly=True),
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'write_date': fields.datetime('Update Date' , readonly=True),
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'date_deadline': fields.date('Deadline'),
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'date_closed': fields.datetime('Closed', readonly=True),
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'date': fields.datetime('Claim Date', select=True),
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'ref': fields.reference('Reference', selection=openerp.addons.base.res.res_request.referencable_models),
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'categ_id': fields.many2one('crm.case.categ', 'Category', \
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domain="[('section_id','=',section_id),\
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('object_id.model', '=', 'crm.claim')]"),
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'priority': fields.selection([('0','Low'), ('1','Normal'), ('2','High')], 'Priority'),
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'type_action': fields.selection([('correction','Corrective Action'),('prevention','Preventive Action')], 'Action Type'),
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'user_id': fields.many2one('res.users', 'Responsible', track_visibility='always'),
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'user_fault': fields.char('Trouble Responsible'),
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'section_id': fields.many2one('crm.case.section', 'Sales Team', \
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select=True, help="Responsible sales team."\
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" Define Responsible user and Email account for"\
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" mail gateway."),
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'company_id': fields.many2one('res.company', 'Company'),
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'partner_id': fields.many2one('res.partner', 'Partner'),
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'email_cc': fields.text('Watchers Emails', size=252, help="These email addresses will be added to the CC field of all inbound and outbound emails for this record before being sent. Separate multiple email addresses with a comma"),
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'email_from': fields.char('Email', size=128, help="Destination email for email gateway."),
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'partner_phone': fields.char('Phone'),
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'stage_id': fields.many2one ('crm.claim.stage', 'Stage', track_visibility='onchange',
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domain="['|', ('section_ids', '=', section_id), ('case_default', '=', True)]"),
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'cause': fields.text('Root Cause'),
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}
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_defaults = {
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'user_id': lambda s, cr, uid, c: uid,
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'section_id': lambda s, cr, uid, c: s._get_default_section_id(cr, uid, c),
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'date': fields.datetime.now,
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'company_id': lambda s, cr, uid, c: s.pool.get('res.company')._company_default_get(cr, uid, 'crm.case', context=c),
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'priority': '1',
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'active': lambda *a: 1,
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'stage_id': lambda s, cr, uid, c: s._get_default_stage_id(cr, uid, c)
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}
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def stage_find(self, cr, uid, cases, section_id, domain=[], order='sequence', context=None):
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""" Override of the base.stage method
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Parameter of the stage search taken from the lead:
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- section_id: if set, stages must belong to this section or
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be a default case
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"""
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if isinstance(cases, (int, long)):
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cases = self.browse(cr, uid, cases, context=context)
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# collect all section_ids
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section_ids = []
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if section_id:
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section_ids.append(section_id)
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for claim in cases:
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if claim.section_id:
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section_ids.append(claim.section_id.id)
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# OR all section_ids and OR with case_default
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search_domain = []
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if section_ids:
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search_domain += [('|')] * len(section_ids)
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for section_id in section_ids:
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search_domain.append(('section_ids', '=', section_id))
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search_domain.append(('case_default', '=', True))
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# AND with the domain in parameter
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search_domain += list(domain)
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# perform search, return the first found
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stage_ids = self.pool.get('crm.claim.stage').search(cr, uid, search_domain, order=order, context=context)
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if stage_ids:
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return stage_ids[0]
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return False
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def onchange_partner_id(self, cr, uid, ids, partner_id, email=False, context=None):
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"""This function returns value of partner address based on partner
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:param email: ignored
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"""
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if not partner_id:
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return {'value': {'email_from': False, 'partner_phone': False}}
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address = self.pool.get('res.partner').browse(cr, uid, partner_id, context=context)
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return {'value': {'email_from': address.email, 'partner_phone': address.phone}}
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def create(self, cr, uid, vals, context=None):
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context = dict(context or {})
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if vals.get('section_id') and not context.get('default_section_id'):
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context['default_section_id'] = vals.get('section_id')
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# context: no_log, because subtype already handle this
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return super(crm_claim, self).create(cr, uid, vals, context=context)
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def copy(self, cr, uid, id, default=None, context=None):
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claim = self.browse(cr, uid, id, context=context)
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default = dict(default or {},
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stage_id = self._get_default_stage_id(cr, uid, context=context),
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name = _('%s (copy)') % claim.name)
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return super(crm_claim, self).copy(cr, uid, id, default, context=context)
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# -------------------------------------------------------
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# Mail gateway
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# -------------------------------------------------------
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def message_new(self, cr, uid, msg, custom_values=None, context=None):
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""" Overrides mail_thread message_new that is called by the mailgateway
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through message_process.
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This override updates the document according to the email.
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"""
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if custom_values is None:
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custom_values = {}
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desc = html2plaintext(msg.get('body')) if msg.get('body') else ''
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defaults = {
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'name': msg.get('subject') or _("No Subject"),
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'description': desc,
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'email_from': msg.get('from'),
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'email_cc': msg.get('cc'),
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'partner_id': msg.get('author_id', False),
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}
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if msg.get('priority'):
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defaults['priority'] = msg.get('priority')
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defaults.update(custom_values)
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return super(crm_claim, self).message_new(cr, uid, msg, custom_values=defaults, context=context)
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class res_partner(osv.osv):
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_inherit = 'res.partner'
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def _claim_count(self, cr, uid, ids, field_name, arg, context=None):
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Claim = self.pool['crm.claim']
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return {
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partner_id: Claim.search_count(cr,uid, [('partner_id', '=', partner_id)], context=context)
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for partner_id in ids
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}
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_columns = {
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'claim_count': fields.function(_claim_count, string='# Claims', type='integer'),
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}
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# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
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