62 lines
2.6 KiB
XML
62 lines
2.6 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
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<openerp>
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<data noupdate="1">
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<!-- Top menu item -->
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<menuitem name="Sales"
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id="base.menu_base_partner"/>
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<menuitem id="base.menu_aftersale" name="After-Sale Services" sequence="2" parent="base.menu_base_partner" />
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<!-- Help Desk (menu) -->
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<record model="ir.actions.act_window" id="crm_case_helpdesk_act111">
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<field name="name">Helpdesk Requests</field>
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<field name="res_model">crm.helpdesk</field>
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<field name="view_mode">tree,calendar,form</field>
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<field name="view_id" ref="crm_case_tree_view_helpdesk"/>
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<field name="search_view_id" ref="view_crm_case_helpdesk_filter"/>
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<field name="context">{"search_default_user_id":uid}</field>
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<field name="help" type="html">
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<p class="oe_view_nocontent_create">
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Click to create a new request.
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</p><p>
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Helpdesk and Support allow you to track your interventions.
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</p><p>
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Use the Odoo Issues system to manage your support
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activities. Issues can be connected to the email gateway: new
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emails may create issues, each of them automatically gets the
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history of the conversation with the customer.
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</p>
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</field>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_act111">
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<field name="sequence" eval="1"/>
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<field name="view_mode">tree</field>
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<field name="view_id" ref="crm_case_tree_view_helpdesk"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act111"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_act111">
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<field name="sequence" eval="2"/>
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<field name="view_mode">calendar</field>
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<field name="view_id" ref="crm_case_helpdesk_calendar_view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act111"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_act111">
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<field name="sequence" eval="3"/>
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<field name="view_mode">form</field>
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<field name="view_id" ref="crm_case_form_view_helpdesk"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act111"/>
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</record>
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<menuitem name="Helpdesk and Support" id="menu_help_support_main"
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groups="base.group_sale_salesman"
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parent="base.menu_aftersale" action="crm_case_helpdesk_act111" sequence="2"/>
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</data>
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</openerp>
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