31 lines
1.3 KiB
YAML
31 lines
1.3 KiB
YAML
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Customer has Questions regarding our service. so He sent questions list by email.
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Mail script will be fetched him request from mail server. so I process that mail after read EML file
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!python {model: mail.thread}: |
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import addons
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request_file = open(addons.get_module_resource('crm_helpdesk','test', 'customer_question.eml'),'rb')
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request_message = request_file.read()
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self.message_process(cr, uid, 'crm.helpdesk', request_message)
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After getting the mail, I check details of new question of that customer.
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!python {model: crm.helpdesk}: |
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from openerp import tools
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question_ids = self.search(cr, uid, [('email_from','=', 'Mr. John Right <info@customer.com>')])
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assert question_ids and len(question_ids), "Question is not created after getting request"
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question = self.browse(cr, uid, question_ids[0], context=context)
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assert question.name == tools.ustr("Where is download link of user manual of your product ? "), "Subject does not match"
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Now I Update message according to provide services.
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!python {model: crm.helpdesk}: |
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question_ids = self.search(cr, uid, [('email_from','=', 'Mr. John Right <info@customer.com>')])
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try:
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self.message_update(cr, uid, question_ids, {'subject': 'Link of product', 'body': 'www.openerp.com'})
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except:
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pass
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