odoo/addons/crm_configuration/crm_helpdesk_data.xml

<?xml version="1.0"?>
<openerp>
<data noupdate="1">
    <!--
    Case Sections
    -->
    <record model="crm.case.section" id="section_support_help">
        <field name="name">HelpDesk</field>
        <field name="code">HD</field>
    </record>

</data>
</openerp>