403 lines
22 KiB
XML
403 lines
22 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
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<openerp>
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<data noupdate="1">
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<menuitem id="menu_aftersale" name="After-Sale Services" parent="crm.menu_crm"/>
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######################## Help Desk (menu) ###########################
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<record model="ir.actions.act_window" id="crm_case_helpdesk_act111">
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<field name="name">All Helpdesk Requests</field>
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<field name="res_model">crm.case</field>
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<field name="view_mode">tree,calendar,form</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_help'))+')]'"/>
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<field name="context" eval="{'default_state':'open'}"/>
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<field name="search_view_id" ref="crm.view_crm_case_filter"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_act111">
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<field name="sequence" eval="1"/>
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<field name="view_mode">tree</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act111"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_act111">
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<field name="sequence" eval="2"/>
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<field name="view_mode">calendar</field>
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<field name="view_id" ref="crm.crm_case_calendar-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act111"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_act111">
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<field name="sequence" eval="3"/>
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<field name="view_mode">form</field>
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<field name="view_id" ref="crm.crm_case-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act111"/>
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</record>
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<menuitem name="Helpdesk and Support" id="menu_help_support_main" parent="menu_aftersale" action="crm_case_helpdesk_act111"/>
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<record model="ir.actions.act_window" id="crm_case_categ_help_act">
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<field name="name">My Helpdesk</field>
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<field name="res_model">crm.case</field>
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<field name="view_mode">tree,calendar,form</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_help'))+'),(\'user_id\',\'=\',uid)]'"/>
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<field name="context" eval="{'default_state':'open'}"/>
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<field name="filter" eval="True"/>
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<field name="search_view_id" ref="crm.view_crm_case_filter"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_helpdesk_tree_view1">
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<field name="sequence" eval="1"/>
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<field name="view_mode">tree</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="act_window_id" ref="crm_case_categ_help_act"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_helpdesk_calendar_view3">
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<field name="sequence" eval="2"/>
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<field name="view_mode">calendar</field>
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<field name="view_id" ref="crm_case_calendar_view11"/>
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<field name="act_window_id" ref="crm_case_categ_help_act"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_helpdesk_tree_view2">
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<field name="sequence" eval="3"/>
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<field name="view_mode">form</field>
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<field name="view_id" ref="crm.crm_case-view"/>
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<field name="act_window_id" ref="crm_case_categ_help_act"/>
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</record>
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<menuitem parent="menu_help_support_main" id="menu_crm_case_helpdesk_my_act" action="crm_case_categ_help_act" groups="base.group_extended_menu"/>
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<record model="ir.actions.act_window" id="crm_case_categ_help_new_act">
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<field name="name">New Helpdesk</field>
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<field name="res_model">crm.case</field>
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<field name="view_mode">form,tree</field>
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<field name="view_id" ref="crm.crm_case-view"/>
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<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_help'))+')]'"/>
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<field name="context" eval="{'default_state':'open'}"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_helpdesk_tree_view1">
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<field name="sequence" eval="2"/>
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<field name="view_mode">tree</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="act_window_id" ref="crm_case_categ_help_new_act"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_helpdesk_tree_view2">
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<field name="sequence" eval="1"/>
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<field name="view_mode">form</field>
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<field name="view_id" ref="crm.crm_case-view"/>
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<field name="act_window_id" ref="crm_case_categ_help_new_act"/>
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</record>
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<menuitem parent="menu_help_support_main" id="menu_crm_case_categ_help_new_act" action="crm_case_categ_help_new_act" sequence="50"/>
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<record model="ir.actions.act_window" id="crm_case_helpdesk_act_my1">
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<field name="name">My Unclosed Requests</field>
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<field name="res_model">crm.case</field>
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<field name="view_mode">tree,calendar,form</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_help'))+'),(\'user_id\',\'=\',uid),(\'state\',\'<>\',\'done\')]'"/>
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<field name="context" eval="{'default_state':'open'}"/>
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<field name="filter" eval="True"/>
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<field name="search_view_id" ref="crm.view_crm_case_filter"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_helpdesk_tree_view_my1">
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<field name="sequence" eval="1"/>
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<field name="view_mode">tree</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_my1"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_helpdesk_calendar_view_my1">
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<field name="sequence" eval="3"/>
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<field name="view_mode">calendar</field>
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<field name="view_id" ref="crm.crm_case_calendar-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_my1"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_helpdesk_form_view_my1">
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<field name="sequence" eval="2"/>
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<field name="view_mode">form</field>
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<field name="view_id" ref="crm.crm_case-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_my1"/>
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</record>
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<menuitem parent="menu_crm_case_helpdesk_my_act" id="menu_crm_case_helpdesk_act_my_helpdesk" action="crm_case_helpdesk_act_my1" groups="base.group_extended_menu"/>
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<record model="ir.actions.act_window" id="crm_case_helpdesk_act_my2">
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<field name="name">My helpdesk Propositions to Review</field>
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<field name="res_model">crm.case</field>
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<field name="view_mode">tree,calendar,form</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_help'))+'),(\'user_id\',\'=\',uid),(\'state\',\'=\',\'draft\')]'"/>
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<field name="context" eval="{'default_state':'open'}"/>
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<field name="filter" eval="True"/>
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<field name="search_view_id" ref="crm.view_crm_case_filter"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_my2">
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<field name="sequence" eval="1"/>
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<field name="view_mode">tree</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_my2"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_my2">
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<field name="sequence" eval="2"/>
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<field name="view_mode">calendar</field>
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<field name="view_id" ref="crm.crm_case_calendar-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_my2"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_my2">
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<field name="sequence" eval="3"/>
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<field name="view_mode">form</field>
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<field name="view_id" ref="crm.crm_case-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_my2"/>
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</record>
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<menuitem parent="menu_crm_case_helpdesk_my_act" id="menu_crm_case_helpdesk_act_myhelpdesk2" action="crm_case_helpdesk_act_my2" groups="base.group_extended_menu"/>
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<record model="ir.actions.act_window" id="crm_case_helpdesk_act_my1">
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<field name="name">My Pending helpdesk Requests</field>
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<field name="res_model">crm.case</field>
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<field name="view_mode">tree,calendar,form</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_help'))+'),(\'user_id\',\'=\',uid),(\'state\',\'=\',\'pending\')]'"/>
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<field name="context" eval="{'default_state':'open'}"/>
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<field name="filter" eval="True"/>
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<field name="search_view_id" ref="crm.view_crm_case_filter"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_my1">
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<field name="sequence" eval="1"/>
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<field name="view_mode">tree</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_my1"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_my1">
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<field name="sequence" eval="2"/>
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<field name="view_mode">calendar</field>
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<field name="view_id" ref="crm.crm_case_calendar-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_my1"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_my1">
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<field name="sequence" eval="3"/>
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<field name="view_mode">form</field>
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<field name="view_id" ref="crm.crm_case-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_my1"/>
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</record>
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<menuitem parent="menu_crm_case_helpdesk_my_act" id="menu_crm_case_helpdesk_act_myhelpdesk1" action="crm_case_helpdesk_act_my1" groups="base.group_extended_menu"/>
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<record model="ir.actions.act_window" id="crm_case_helpdesk_act_my0">
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<field name="name">My Open Helpdesk Requests</field>
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<field name="res_model">crm.case</field>
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<field name="view_mode">tree,calendar,form</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_help'))+'),(\'user_id\',\'=\',uid),(\'state\',\'=\',\'open\')]'"/>
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<field name="context" eval="{'default_state':'open'}"/>
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<field name="filter" eval="True"/>
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<field name="search_view_id" ref="crm.view_crm_case_filter"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_my0">
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<field name="sequence" eval="1"/>
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<field name="view_mode">tree</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_my0"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_my0">
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<field name="sequence" eval="2"/>
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<field name="view_mode">calendar</field>
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<field name="view_id" ref="crm.crm_case_calendar-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_my0"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_my0">
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<field name="sequence" eval="3"/>
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<field name="view_mode">form</field>
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<field name="view_id" ref="crm.crm_case-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_my0"/>
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</record>
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<menuitem parent="menu_crm_case_helpdesk_my_act" id="menu_crm_case_helpdesk_act_myhelpdesk0" action="crm_case_helpdesk_act_my0" groups="base.group_extended_menu"/>
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<record model="ir.actions.act_window" id="crm_case_helpdesk_act_myhelpdesk">
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<field name="name">Calendar of Helpdesk</field>
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<field name="res_model">crm.case</field>
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<field name="view_mode">calendar,tree,form</field>
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<field name="view_id" ref="crm.crm_case_calendar-view"/>
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<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_help'))+'),(\'state\',\'=\',\'done\'),(\'user_id\',\'=\',uid)]'"/>
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<field name="context" eval="{'default_state':'open'}"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_myhelpdesk">
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<field name="sequence" eval="1"/>
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<field name="view_mode">calendar</field>
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<field name="view_id" ref="crm.crm_case_calendar-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_myhelpdesk"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_myhelpdesk">
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<field name="sequence" eval="2"/>
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<field name="view_mode">tree</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_myhelpdesk"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_myhelpdesk">
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<field name="sequence" eval="3"/>
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<field name="view_mode">form</field>
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<field name="view_id" ref="crm.crm_case-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_myhelpdesk"/>
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</record>
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<menuitem parent="menu_crm_case_helpdesk_my_act" id="menu_crm_case_helpdesk_act_myhelpdesk" action="crm_case_helpdesk_act_myhelpdesk" groups="base.group_extended_menu"/>
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<!--
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ALL Helpdesk REQUESTS
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-->
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<menuitem parent="menu_help_support_main" id="menu_crm_case_helpdesk_act_all" action="crm_case_helpdesk_act111" groups="base.group_extended_menu"/>
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<record model="ir.actions.act_window" id="crm_case_helpdesk_act_all3">
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<field name="name">All Unclosed Requests</field>
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<field name="res_model">crm.case</field>
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<field name="view_mode">tree,calendar,form</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_help'))+'),(\'state\',\'<>\',\'done\')]'"/>
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<field name="context" eval="{'default_state':'open'}"/>
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<field name="filter" eval="True"/>
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<field name="search_view_id" ref="crm.view_crm_case_filter"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_all3">
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<field name="sequence" eval="1"/>
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<field name="view_mode">tree</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_all3"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_all3">
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<field name="sequence" eval="2"/>
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<field name="view_mode">calendar</field>
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<field name="view_id" ref="crm.crm_case_calendar-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_all3"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_all3">
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<field name="sequence" eval="3"/>
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<field name="view_mode">form</field>
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<field name="view_id" ref="crm.crm_case-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_all3"/>
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</record>
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<menuitem parent="menu_crm_case_helpdesk_act_all" id="menu_crm_case_helpdesk_act_myhelpdesk_all3" action="crm_case_helpdesk_act_all3" groups="base.group_extended_menu"/>
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<record model="ir.actions.act_window" id="crm_case_helpdesk_act_all2">
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<field name="name">All Helpdesk Propositions</field>
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<field name="res_model">crm.case</field>
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<field name="view_mode">tree,calendar,form</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_help'))+'),(\'state\',\'=\',\'draft\')]'"/>
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<field name="context" eval="{'default_state':'open'}"/>
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<field name="filter" eval="True"/>
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<field name="search_view_id" ref="crm.view_crm_case_filter"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_all2">
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<field name="sequence" eval="1"/>
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<field name="view_mode">tree</field>
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<field name="view_id" ref="crm.crm_case_tree-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_all2"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_all2">
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<field name="sequence" eval="2"/>
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<field name="view_mode">calendar</field>
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<field name="view_id" ref="crm.crm_case_calendar-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_all2"/>
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</record>
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<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_all2">
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<field name="sequence" eval="3"/>
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<field name="view_mode">form</field>
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<field name="view_id" ref="crm.crm_case-view"/>
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<field name="act_window_id" ref="crm_case_helpdesk_act_all2"/>
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</record>
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<menuitem parent="menu_crm_case_helpdesk_act_all" id="menu_crm_case_helpdesk_act_myhelpdesk_all2" action="crm_case_helpdesk_act_all2" groups="base.group_extended_menu"/>
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<record model="ir.actions.act_window" id="crm_case_helpdesk_act_all1">
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<field name="name">All Pending Helpdesk Requests</field>
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<field name="res_model">crm.case</field>
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<field name="view_mode">tree,calendar,form</field>
|
|
<field name="view_id" ref="crm.crm_case_tree-view"/>
|
|
<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_help'))+'),(\'state\',\'=\',\'pending\')]'"/>
|
|
<field name="context" eval="{'default_state':'open'}"/>
|
|
<field name="filter" eval="True"/>
|
|
<field name="search_view_id" ref="crm.view_crm_case_filter"/>
|
|
</record>
|
|
<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_all1">
|
|
<field name="sequence" eval="1"/>
|
|
<field name="view_mode">tree</field>
|
|
<field name="view_id" ref="crm.crm_case_tree-view"/>
|
|
<field name="act_window_id" ref="crm_case_helpdesk_act_all1"/>
|
|
</record>
|
|
<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_all1">
|
|
<field name="sequence" eval="2"/>
|
|
<field name="view_mode">calendar</field>
|
|
<field name="view_id" ref="crm.crm_case_calendar-view"/>
|
|
<field name="act_window_id" ref="crm_case_helpdesk_act_all1"/>
|
|
</record>
|
|
<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_all1">
|
|
<field name="sequence" eval="3"/>
|
|
<field name="view_mode">form</field>
|
|
<field name="view_id" ref="crm.crm_case-view"/>
|
|
<field name="act_window_id" ref="crm_case_helpdesk_act_all1"/>
|
|
</record>
|
|
<menuitem parent="menu_crm_case_helpdesk_act_all" id="menu_crm_case_helpdesk_act_myhelpdesk_all1" action="crm_case_helpdesk_act_all1" groups="base.group_extended_menu"/>
|
|
|
|
|
|
<record model="ir.actions.act_window" id="crm_case_helpdesk_act_all0">
|
|
<field name="name">All Open Helpdesk Requests</field>
|
|
<field name="res_model">crm.case</field>
|
|
<field name="view_mode">tree,calendar,form</field>
|
|
<field name="view_id" ref="crm.crm_case_tree-view"/>
|
|
<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_help'))+'),(\'state\',\'=\',\'open\')]'"/>
|
|
<field name="context" eval="{'default_state':'open'}"/>
|
|
<field name="filter" eval="True"/>
|
|
<field name="search_view_id" ref="crm.view_crm_case_filter"/>
|
|
</record>
|
|
<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_all0">
|
|
<field name="sequence" eval="1"/>
|
|
<field name="view_mode">tree</field>
|
|
<field name="view_id" ref="crm.crm_case_tree-view"/>
|
|
<field name="act_window_id" ref="crm_case_helpdesk_act_all0"/>
|
|
</record>
|
|
<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_all0">
|
|
<field name="sequence" eval="2"/>
|
|
<field name="view_mode">calendar</field>
|
|
<field name="view_id" ref="crm.crm_case_calendar-view"/>
|
|
<field name="act_window_id" ref="crm_case_helpdesk_act_all0"/>
|
|
</record>
|
|
<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_all0">
|
|
<field name="sequence" eval="3"/>
|
|
<field name="view_mode">form</field>
|
|
<field name="view_id" ref="crm.crm_case-view"/>
|
|
<field name="act_window_id" ref="crm_case_helpdesk_act_all0"/>
|
|
</record>
|
|
<menuitem parent="menu_crm_case_helpdesk_act_all" id="menu_crm_case_helpdesk_act_myhelpdesk_all0" action="crm_case_helpdesk_act_all0" groups="base.group_extended_menu"/>
|
|
|
|
<record model="ir.actions.act_window" id="crm_case_helpdesk_act_allhelpdesk">
|
|
<field name="name">Calendar of Helpdesk</field>
|
|
<field name="res_model">crm.case</field>
|
|
<field name="view_mode">calendar,tree,form</field>
|
|
<field name="view_id" ref="crm.crm_case_calendar-view"/>
|
|
<field name="domain" eval="'[(\'section_id\',\'=\','+str(ref('section_support_help'))+'),(\'state\',\'=\',\'done\')]'"/>
|
|
<field name="context" eval="{'default_state':'open'}"/>
|
|
</record>
|
|
<record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_allhelpdesk">
|
|
<field name="sequence" eval="1"/>
|
|
<field name="view_mode">calendar</field>
|
|
<field name="view_id" ref="crm.crm_case_calendar-view"/>
|
|
<field name="act_window_id" ref="crm_case_helpdesk_act_allhelpdesk"/>
|
|
</record>
|
|
<record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_allhelpdesk">
|
|
<field name="sequence" eval="2"/>
|
|
<field name="view_mode">tree</field>
|
|
<field name="view_id" ref="crm.crm_case_tree-view"/>
|
|
<field name="act_window_id" ref="crm_case_helpdesk_act_allhelpdesk"/>
|
|
</record>
|
|
<record model="ir.actions.act_window.view" id="action_crm_sec_form_view_allhelpdesk">
|
|
<field name="sequence" eval="3"/>
|
|
<field name="view_mode">form</field>
|
|
<field name="view_id" ref="crm.crm_case-view"/>
|
|
<field name="act_window_id" ref="crm_case_helpdesk_act_allhelpdesk"/>
|
|
</record>
|
|
<menuitem parent="menu_crm_case_helpdesk_act_all" id="menu_crm_case_helpdesk_act_myhelpdesk_allhelpdesk" action="crm_case_helpdesk_act_allhelpdesk" groups="base.group_extended_menu"/>
|
|
|
|
|
|
</data>
|
|
</openerp>
|
|
|