272 lines
11 KiB
Python
272 lines
11 KiB
Python
# -*- coding: utf-8 -*-
|
||
##############################################################################
|
||
#
|
||
# OpenERP, Open Source Management Solution
|
||
# Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
|
||
#
|
||
# This program is free software: you can redistribute it and/or modify
|
||
# it under the terms of the GNU Affero General Public License as
|
||
# published by the Free Software Foundation, either version 3 of the
|
||
# License, or (at your option) any later version.
|
||
#
|
||
# This program is distributed in the hope that it will be useful,
|
||
# but WITHOUT ANY WARRANTY; without even the implied warranty of
|
||
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
||
# GNU Affero General Public License for more details.
|
||
#
|
||
# You should have received a copy of the GNU Affero General Public License
|
||
# along with this program. If not, see <http://www.gnu.org/licenses/>.
|
||
#
|
||
##############################################################################
|
||
|
||
import time
|
||
import re
|
||
import os
|
||
import base64
|
||
import tools
|
||
import mx.DateTime
|
||
|
||
from tools.translate import _
|
||
from osv import fields
|
||
from osv import osv
|
||
from osv import orm
|
||
from osv.orm import except_orm
|
||
|
||
import crm
|
||
|
||
class case(osv.osv):
|
||
""" Case """
|
||
|
||
_inherit = 'mailgate.thread'
|
||
_description = 'case'
|
||
|
||
_columns = {
|
||
'date_action_last': fields.datetime('Last Action', readonly=1),
|
||
'date_action_next': fields.datetime('Next Action', readonly=1),
|
||
}
|
||
|
||
def remind_partner(self, cr, uid, ids, context={}, attach=False):
|
||
|
||
"""
|
||
@param self: The object pointer
|
||
@param cr: the current row, from the database cursor,
|
||
@param uid: the current user’s ID for security checks,
|
||
@param ids: List of Remind Partner's IDs
|
||
@param context: A standard dictionary for contextual values
|
||
|
||
"""
|
||
return self.remind_user(cr, uid, ids, context, attach,
|
||
destination=False)
|
||
|
||
def remind_user(self, cr, uid, ids, context={}, attach=False,destination=True):
|
||
|
||
"""
|
||
@param self: The object pointer
|
||
@param cr: the current row, from the database cursor,
|
||
@param uid: the current user’s ID for security checks,
|
||
@param ids: List of Remind user's IDs
|
||
@param context: A standard dictionary for contextual values
|
||
|
||
"""
|
||
for case in self.browse(cr, uid, ids):
|
||
if not case.section_id.reply_to:
|
||
raise osv.except_osv(_('Error!'), ("Reply To is not specified in the sales team"))
|
||
if not case.email_from:
|
||
raise osv.except_osv(_('Error!'), ("Partner Email is not specified in Case"))
|
||
if case.section_id.reply_to and case.email_from:
|
||
src = case.email_from
|
||
dest = case.section_id.reply_to
|
||
body = ""
|
||
body = case.email_last or case.description
|
||
if not destination:
|
||
src, dest = dest, src
|
||
if body and case.user_id.signature:
|
||
body += '\n\n%s' % (case.user_id.signature)
|
||
|
||
body = self.format_body(body)
|
||
dest = [dest]
|
||
|
||
attach_to_send = None
|
||
|
||
if attach:
|
||
attach_ids = self.pool.get('ir.attachment').search(cr, uid, [('res_model', '=', 'mailgate.thread'), ('res_id', '=', case.id)])
|
||
attach_to_send = self.pool.get('ir.attachment').read(cr, uid, attach_ids, ['datas_fname','datas'])
|
||
attach_to_send = map(lambda x: (x['datas_fname'], base64.decodestring(x['datas'])), attach_to_send)
|
||
|
||
# Send an email
|
||
flag = tools.email_send(
|
||
src,
|
||
dest,
|
||
"Reminder: [%s] %s" % (str(case.id), case.name, ),
|
||
body,
|
||
reply_to=case.section_id.reply_to,
|
||
openobject_id=str(case.id),
|
||
attach=attach_to_send
|
||
)
|
||
self._history(cr, uid, [case], _('Send'), history=True, email=dest, details=body, email_from=src)
|
||
#if flag:
|
||
# raise osv.except_osv(_('Email!'),("Email Successfully Sent"))
|
||
#else:
|
||
# raise osv.except_osv(_('Email Fail!'),("Email is not sent successfully"))
|
||
return True
|
||
|
||
def _check(self, cr, uid, ids=False, context={}):
|
||
"""
|
||
Function called by the scheduler to process cases for date actions
|
||
Only works on not done and cancelled cases
|
||
|
||
@param self: The object pointer
|
||
@param cr: the current row, from the database cursor,
|
||
@param uid: the current user’s ID for security checks,
|
||
@param context: A standard dictionary for contextual values
|
||
"""
|
||
cr.execute('select * from crm_case \
|
||
where (date_action_last<%s or date_action_last is null) \
|
||
and (date_action_next<=%s or date_action_next is null) \
|
||
and state not in (\'cancel\',\'done\')',
|
||
(time.strftime("%Y-%m-%d %H:%M:%S"),
|
||
time.strftime('%Y-%m-%d %H:%M:%S')))
|
||
|
||
ids2 = map(lambda x: x[0], cr.fetchall() or [])
|
||
cases = self.browse(cr, uid, ids2, context)
|
||
return self._action(cr, uid, cases, False, context=context)
|
||
|
||
def _action(self, cr, uid, cases, state_to, scrit=None, context={}):
|
||
if not context:
|
||
context = {}
|
||
context['state_to'] = state_to
|
||
rule_obj = self.pool.get('base.action.rule')
|
||
model_obj = self.pool.get('ir.model')
|
||
model_ids = model_obj.search(cr, uid, [('model','=',self._name)])
|
||
rule_ids = rule_obj.search(cr, uid, [('name','=',model_ids[0])])
|
||
return rule_obj._action(cr, uid, rule_ids, cases, scrit=scrit, context=context)
|
||
|
||
def format_body(self, body):
|
||
return self.pool.get('base.action.rule').format_body(body)
|
||
|
||
def format_mail(self, obj, body):
|
||
return self.pool.get('base.action.rule').format_mail(obj, body)
|
||
case()
|
||
|
||
class base_action_rule(osv.osv):
|
||
""" Base Action Rule """
|
||
_inherit = 'base.action.rule'
|
||
_description = 'Action Rules'
|
||
|
||
_columns = {
|
||
'trg_section_id': fields.many2one('crm.case.section', 'Sales Team'),
|
||
'trg_max_history': fields.integer('Maximum Communication History'),
|
||
'trg_categ_id': fields.many2one('crm.case.categ', 'Category'),
|
||
'regex_history' : fields.char('Regular Expression on Case History', size=128),
|
||
'act_section_id': fields.many2one('crm.case.section', 'Set Team to'),
|
||
'act_categ_id': fields.many2one('crm.case.categ', 'Set Category to'),
|
||
'act_mail_to_partner': fields.boolean('Mail to partner',help="Check \
|
||
this if you want the rule to send an email to the partner."),
|
||
}
|
||
|
||
|
||
def email_send(self, cr, uid, obj, emails, body, emailfrom=tools.config.get('email_from',False), context={}):
|
||
body = self.format_mail(obj, body)
|
||
if not emailfrom:
|
||
if hasattr(obj, 'user_id') and obj.user_id and obj.user_id.address_id and obj.user_id.address_id.email:
|
||
emailfrom = obj.user_id.address_id.email
|
||
|
||
name = '[%d] %s' % (obj.id, tools.ustr(obj.name))
|
||
emailfrom = tools.ustr(emailfrom)
|
||
if hasattr(obj, 'section_id') and obj.section_id and obj.section_id.reply_to:
|
||
reply_to = obj.section_id.reply_to
|
||
else:
|
||
reply_to = emailfrom
|
||
if not emailfrom:
|
||
raise osv.except_osv(_('Error!'),
|
||
_("No E-Mail ID Found for your Company address!"))
|
||
return tools.email_send(emailfrom, emails, name, body, reply_to=reply_to, openobject_id=str(obj.id))
|
||
|
||
def do_check(self, cr, uid, action, obj, context={}):
|
||
|
||
""" @param self: The object pointer
|
||
@param cr: the current row, from the database cursor,
|
||
@param uid: the current user’s ID for security checks,
|
||
@param context: A standard dictionary for contextual values"""
|
||
|
||
ok = super(base_action_rule, self).do_check(cr, uid, action, obj, context=context)
|
||
|
||
if hasattr(obj, 'section_id'):
|
||
ok = ok and (not action.trg_section_id or action.trg_section_id.id==obj.section_id.id)
|
||
if hasattr(obj, 'categ_id'):
|
||
ok = ok and (not action.trg_categ_id or action.trg_categ_id.id==obj.categ_id.id)
|
||
|
||
# TODO: history_line is removed
|
||
# if hasattr(obj, 'history_line'):
|
||
# ok = ok and (not action.trg_max_history or action.trg_max_history<=(len(obj.history_line)+1))
|
||
# reg_history = action.regex_history
|
||
# result_history = True
|
||
# if reg_history:
|
||
# ptrn = re.compile(str(reg_history))
|
||
# if obj.history_line:
|
||
# _result = ptrn.search(str(obj.history_line[0].description))
|
||
# if not _result:
|
||
# result_history = False
|
||
regex_h = not reg_history or result_history
|
||
ok = ok and regex_h
|
||
return ok
|
||
|
||
def do_action(self, cr, uid, action, model_obj, obj, context={}):
|
||
|
||
""" @param self: The object pointer
|
||
@param cr: the current row, from the database cursor,
|
||
@param uid: the current user’s ID for security checks,
|
||
@param context: A standard dictionary for contextual values """
|
||
|
||
res = super(base_action_rule, self).do_action(cr, uid, action, model_obj, obj, context=context)
|
||
write = {}
|
||
|
||
if hasattr(action, 'act_section_id') and action.act_section_id:
|
||
obj.section_id = action.act_section_id
|
||
write['section_id'] = action.act_section_id.id
|
||
|
||
if hasattr(obj, 'email_cc') and action.act_email_cc:
|
||
if '@' in (obj.email_cc or ''):
|
||
emails = obj.email_cc.split(",")
|
||
if obj.act_email_cc not in emails:# and '<'+str(action.act_email_cc)+">" not in emails:
|
||
write['email_cc'] = obj.email_cc+','+obj.act_email_cc
|
||
else:
|
||
write['email_cc'] = obj.act_email_cc
|
||
|
||
model_obj.write(cr, uid, [obj.id], write, context)
|
||
emails = []
|
||
|
||
if hasattr(obj, 'email_from') and action.act_mail_to_partner:
|
||
emails.append(obj.email_from)
|
||
emails = filter(None, emails)
|
||
if len(emails) and action.act_mail_body:
|
||
emails = list(set(emails))
|
||
self.email_send(cr, uid, obj, emails, action.act_mail_body)
|
||
return True
|
||
|
||
|
||
def state_get(self, cr, uid, context={}):
|
||
|
||
"""@param self: The object pointer
|
||
@param cr: the current row, from the database cursor,
|
||
@param uid: the current user’s ID for security checks,
|
||
@param context: A standard dictionary for contextual values """
|
||
|
||
res = super(base_action_rule, self).state_get(cr, uid, context=context)
|
||
return res + [('escalate','Escalate')] + crm.AVAILABLE_STATES
|
||
|
||
def priority_get(self, cr, uid, context={}):
|
||
|
||
"""@param self: The object pointer
|
||
@param cr: the current row, from the database cursor,
|
||
@param uid: the current user’s ID for security checks,
|
||
@param context: A standard dictionary for contextual values """
|
||
|
||
res = super(base_action_rule, self).priority_get(cr, uid, context=context)
|
||
return res + crm.AVAILABLE_PRIORITIES
|
||
|
||
|
||
base_action_rule()
|
||
|
||
# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
|