823 lines
37 KiB
Python
823 lines
37 KiB
Python
# -*- coding: utf-8 -*-
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##############################################################################
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#
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# OpenERP, Open Source Management Solution
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# Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
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#
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# This program is free software: you can redistribute it and/or modify
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# it under the terms of the GNU Affero General Public License as
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# published by the Free Software Foundation, either version 3 of the
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# License, or (at your option) any later version.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU Affero General Public License for more details.
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#
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# You should have received a copy of the GNU Affero General Public License
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# along with this program. If not, see <http://www.gnu.org/licenses/>.
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#
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##############################################################################
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import time
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import re
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import os
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import base64
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import tools
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import mx.DateTime
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from tools.translate import _
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from osv import fields
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from osv import osv
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from osv import orm
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from osv.orm import except_orm
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MAX_LEVEL = 15
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AVAILABLE_STATES = [
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('draft','Draft'),
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('open','Open'),
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('cancel', 'Cancelled'),
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('done', 'Closed'),
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('pending','Pending')
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]
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AVAILABLE_PRIORITIES = [
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('5','Lowest'),
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('4','Low'),
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('3','Normal'),
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('2','High'),
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('1','Highest')
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]
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icon_lst = {
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'form':'STOCK_NEW',
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'tree':'STOCK_JUSTIFY_FILL',
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'calendar':'STOCK_SELECT_COLOR'
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}
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class crm_case_section(osv.osv):
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_name = "crm.case.section"
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_description = "Case Section"
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_order = "name"
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_columns = {
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'name': fields.char('Case Section',size=64, required=True, translate=True),
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'code': fields.char('Section Code',size=8),
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'active': fields.boolean('Active', help="If the active field is set to true, it will allow you to hide the case section without removing it."),
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'allow_unlink': fields.boolean('Allow Delete', help="Allows to delete non draft cases"),
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'user_id': fields.many2one('res.users', 'Responsible User'),
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'reply_to': fields.char('Reply-To', size=64, help="The email address put in the 'Reply-To' of all emails sent by Open ERP about cases in this section"),
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'parent_id': fields.many2one('crm.case.section', 'Parent Section'),
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'child_ids': fields.one2many('crm.case.section', 'parent_id', 'Child Sections'),
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}
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_defaults = {
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'active': lambda *a: 1,
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'allow_unlink': lambda *a: 1,
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}
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_sql_constraints = [
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('code_uniq', 'unique (code)', 'The code of the section must be unique !')
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]
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def _check_recursion(self, cr, uid, ids):
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level = 100
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while len(ids):
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cr.execute('select distinct parent_id from crm_case_section where id =ANY(%s)',(ids,))
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ids = filter(None, map(lambda x:x[0], cr.fetchall()))
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if not level:
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return False
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level -= 1
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return True
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_constraints = [
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(_check_recursion, 'Error ! You cannot create recursive sections.', ['parent_id'])
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]
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def name_get(self, cr, uid, ids, context={}):
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if not len(ids):
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return []
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reads = self.read(cr, uid, ids, ['name','parent_id'], context)
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res = []
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for record in reads:
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name = record['name']
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if record['parent_id']:
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name = record['parent_id'][1]+' / '+name
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res.append((record['id'], name))
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return res
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crm_case_section()
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class crm_case_categ(osv.osv):
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_name = "crm.case.categ"
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_description = "Category of case"
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_columns = {
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'name': fields.char('Case Category Name', size=64, required=True, translate=True),
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'probability': fields.float('Probability (%)', required=True),
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'section_id': fields.many2one('crm.case.section', 'Case Section'),
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'object_id': fields.many2one('ir.model','Object Name'),
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}
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def _find_object_id(self, cr, uid, context=None):
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object_id = context and context.get('object_id', False) or False
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ids =self.pool.get('ir.model').search(cr, uid, [('model', '=', object_id)])
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return ids and ids[0]
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_defaults = {
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'probability': lambda *args: 0.0,
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'object_id' : _find_object_id
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}
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#
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crm_case_categ()
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class crm_case_resource_type(osv.osv):
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_name = "crm.case.resource.type"
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_description = "Resource Type of case"
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_rec_name = "name"
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_columns = {
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'name': fields.char('Case Resource Type', size=64, required=True, translate=True),
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'section_id': fields.many2one('crm.case.section', 'Case Section'),
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'object_id': fields.many2one('ir.model','Object Name'),
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}
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def _find_object_id(self, cr, uid, context=None):
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object_id = context and context.get('object_id', False) or False
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ids =self.pool.get('ir.model').search(cr, uid, [('model', '=', object_id)])
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return ids and ids[0]
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_defaults = {
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'object_id' : _find_object_id
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}
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crm_case_resource_type()
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class crm_case_stage(osv.osv):
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_name = "crm.case.stage"
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_description = "Stage of case"
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_rec_name = 'name'
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_order = "sequence"
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_columns = {
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'name': fields.char('Stage Name', size=64, required=True, translate=True),
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'section_id': fields.many2one('crm.case.section', 'Case Section'),
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'sequence': fields.integer('Sequence', help="Gives the sequence order when displaying a list of case stages."),
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'object_id': fields.many2one('ir.model','Object Name'),
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}
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def _find_object_id(self, cr, uid, context=None):
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object_id = context and context.get('object_id', False) or False
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ids =self.pool.get('ir.model').search(cr, uid, [('model', '=', object_id)])
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return ids and ids[0]
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_defaults = {
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'sequence': lambda *args: 1,
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'object_id' : _find_object_id
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}
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crm_case_stage()
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class base_action_rule(osv.osv):
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_inherit = 'base.action.rule'
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_description = 'Action Rules'
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def _check(self, cr, uid, ids=False, context={}):
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'''
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Function called by the scheduler to process cases for date actions
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Only works on not done and cancelled cases
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'''
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obj = self.pool.get('base.action.rule')
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ids2 = obj.search(cr, uid, [('name.model','=','crm.case')])
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cases = obj.browse(cr, uid, ids2, context)
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return obj._action(cr, uid, cases, False, context=context)
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def _action(self, cr, uid, cases, state_to, scrit=None, context={}):
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if not scrit:
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scrit = []
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history = []
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history_obj = self.pool.get('base.action.rule.history')
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cr.execute("select nextcall from ir_cron where model='base.action.rule'")
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action_next = cr.fetchone()[0]
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action_ids = self.pool.get('base.action.rule').search(cr, uid, scrit)
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level = MAX_LEVEL
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if cases and action_ids:
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cr.execute('select id, rule_id, res_id, date_action_last, date_action_next' \
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' from base_action_rule_history where rule_id in (%s)' %(','.join(map(lambda x: "'"+str(x.id)+"'",cases))))
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history = cr.fetchall()
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checkids = map(lambda x: x[1], history or [])
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if not len(history) or len(history) < len(cases):
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for case in cases:
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if case.id not in checkids:
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lastDate = mx.DateTime.strptime(case.create_date[:19], '%Y-%m-%d %H:%M:%S')
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history_obj.create(cr, uid, {'rule_id': case.id, 'res_id': case.name.id, 'date_action_last': lastDate, 'date_action_next': action_next})
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caseobj = self.pool.get('crm.case')
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case_ids = caseobj.search(cr, uid, [('state', 'not in', ('cancel','done'))])
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ruleobj = self.pool.get('base.action.rule')
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while len(action_ids) and level:
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newactions = []
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actions = ruleobj.browse(cr, uid, action_ids, context)
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for case in cases:
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for line in actions:
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for action in line.rule_lines:
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for cs in caseobj.browse(cr, uid, case_ids):
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ok = True
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ok = ok and (not action.trg_state_from or action.trg_state_from==cs.state)
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ok = ok and (not action.trg_state_to or action.trg_state_to==state_to)
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ok = ok and (not action.trg_section_id or action.trg_section_id.id==cs.section_id.id)
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ok = ok and (not action.trg_categ_id or action.trg_categ_id.id==cs.categ_id.id)
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ok = ok and (not action.trg_user_id.id or action.trg_user_id.id==cs.user_id.id)
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ok = ok and (not action.trg_partner_id.id or action.trg_partner_id.id==cs.partner_id.id)
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ok = ok and (not action.trg_max_history or action.trg_max_history<=(len(cs.history_line)+1))
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ok = ok and (
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not action.trg_partner_categ_id.id or
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(
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cs.partner_id.id and
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(action.trg_partner_categ_id.id in map(lambda x: x.id, cs.partner_id.category_id or []))
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)
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)
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reg_name = action.regex_name
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result_name = True
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if reg_name:
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ptrn = re.compile(str(reg_name))
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_result = ptrn.search(str(cs.name))
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if not _result:
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result_name = False
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regex_n = not reg_name or result_name
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ok = ok and regex_n
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reg_history = action.regex_history
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result_history = True
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if reg_history:
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ptrn = re.compile(str(reg_history))
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if cs.history_line:
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_result = ptrn.search(str(cs.history_line[0].description))
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if not _result:
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result_history = False
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regex_h = not reg_history or result_history
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ok = ok and regex_h
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if not ok:
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continue
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base = False
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if action.trg_date_type=='create':
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base = mx.DateTime.strptime(case.create_date[:19], '%Y-%m-%d %H:%M:%S')
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elif action.trg_date_type=='action_last':
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for hist in history:
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if hist[3]:
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base = mx.DateTime.strptime(hist[3], '%Y-%m-%d %H:%M:%S')
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else:
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base = mx.DateTime.strptime(cs.create_date[:19], '%Y-%m-%d %H:%M:%S')
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elif action.trg_date_type=='deadline' and cs.date_deadline:
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base = mx.DateTime.strptime(cs.date_deadline, '%Y-%m-%d %H:%M:%S')
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elif action.trg_date_type=='date' and cs.date:
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base = mx.DateTime.strptime(cs.date, '%Y-%m-%d %H:%M:%S')
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if base:
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fnct = {
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'minutes': lambda interval: mx.DateTime.RelativeDateTime(minutes=interval),
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'day': lambda interval: mx.DateTime.RelativeDateTime(days=interval),
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'hour': lambda interval: mx.DateTime.RelativeDateTime(hours=interval),
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'month': lambda interval: mx.DateTime.RelativeDateTime(months=interval),
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}
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d = base + fnct[action.trg_date_range_type](action.trg_date_range)
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dt = d.strftime('%Y-%m-%d %H:%M:%S')
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for hist in history:
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ok = (dt <= time.strftime('%Y-%m-%d %H:%M:%S')) and \
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((not hist[4]) or \
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(dt >= hist[4] and \
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hist[3] < hist[4]))
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if not ok:
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if not hist[4] or dt < hist[4]:
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history_obj.write(cr, uid, [hist[0]], {'date_action_next': dt}, context)
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else:
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ok = action.trg_date_type=='none'
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if ok:
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if action.server_action_id:
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context.update({'active_id': cs.id,'active_ids': [cs.id]})
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self.pool.get('ir.actions.server').run(cr, uid, [action.server_action_id.id], context)
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write = {}
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if action.act_state:
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cs.state = action.act_state
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write['state'] = action.act_state
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if action.act_section_id:
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cs.section_id = action.act_section_id
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write['section_id'] = action.act_section_id.id
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if action.act_user_id:
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cs.user_id = action.act_user_id
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write['user_id'] = action.act_user_id.id
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if action.act_priority:
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cs.priority = action.act_priority
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write['priority'] = action.act_priority
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if action.act_email_cc:
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if '@' in (cs.email_cc or ''):
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emails = cs.email_cc.split(",")
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if action.act_email_cc not in emails:# and '<'+str(action.act_email_cc)+">" not in emails:
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write['email_cc'] = cs.email_cc+','+action.act_email_cc
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else:
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write['email_cc'] = action.act_email_cc
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caseobj.write(cr, uid, [cs.id], write, context)
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if action.act_remind_user:
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ruleobj.remind_user(cr, uid, [case.id], context, attach=action.act_remind_attach)
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if action.act_remind_partner:
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ruleobj.remind_partner(cr, uid, [case.id], context, attach=action.act_remind_attach)
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if action.act_method:
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getattr(caseobj, 'act_method')(cr, uid, [cs.id], action, context)
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emails = []
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if action.act_mail_to_user:
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if cs.user_id and cs.user_id.address_id:
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emails.append(cs.user_id.address_id.email)
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if action.act_mail_to_partner:
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emails.append(cs.email_from)
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if action.act_mail_to_watchers:
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emails += (action.act_email_cc or '').split(',')
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if action.act_mail_to_email:
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emails += (action.act_mail_to_email or '').split(',')
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emails = filter(None, emails)
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if len(emails) and action.act_mail_body:
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emails = list(set(emails))
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caseobj.email_send(cr, uid, cs, emails, action.act_mail_body)
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for hist in history:
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if hist[3]:
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base = hist[4]
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history_obj.write(cr, uid, [hist[0]], {'date_action_last': base, 'date_action_next': action_next})
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action_ids = newactions
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level -= 1
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return True
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base_action_rule()
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class base_action_rule_line(osv.osv):
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_inherit = 'base.action.rule.line'
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_columns = {
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'trg_section_id': fields.many2one('crm.case.section', 'Section'),
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'trg_max_history': fields.integer('Maximum Communication History'),
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'trg_categ_id': fields.many2one('crm.case.categ', 'Category', domain="[('section_id','=',trg_section_id)]"),
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'regex_history' : fields.char('Regular Expression on Case History', size=128),
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'act_section_id': fields.many2one('crm.case.section', 'Set section to'),
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'trg_date_type': fields.selection([
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('none','None'),
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('create','Creation Date'),
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('action_last','Last Action Date'),
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('deadline','Deadline'),
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('date','Date'),
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], 'Trigger Date', size=16),
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}
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base_action_rule_line()
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def _links_get(self, cr, uid, context={}):
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obj = self.pool.get('res.request.link')
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ids = obj.search(cr, uid, [])
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res = obj.read(cr, uid, ids, ['object', 'name'], context)
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return [(r['object'], r['name']) for r in res]
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class crm_case(osv.osv):
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_name = "crm.case"
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_description = "Case"
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def _email_last(self, cursor, user, ids, name, arg, context=None):
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res = {}
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for case in self.browse(cursor, user, ids):
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if case.history_line:
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res[case.id] = case.history_line[0].description
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else:
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res[case.id] = False
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return res
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def copy(self, cr, uid, id, default=None, context={}):
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if not default: default = {}
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default.update( {'state':'draft', 'id':False})
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return super(crm_case, self).copy(cr, uid, id, default, context)
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def _get_log_ids(self, cr, uid, ids, field_names, arg, context={}):
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result = {}
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history_obj = False
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model_obj = self.pool.get('ir.model')
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if 'history_line' in field_names:
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history_obj = self.pool.get('crm.case.history')
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name = 'history_line'
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if 'log_ids' in field_names:
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history_obj = self.pool.get('crm.case.log')
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name = 'log_ids'
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if not history_obj:
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return result
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for case in self.browse(cr, uid, ids, context):
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model_ids = model_obj.search(cr, uid, [('model','=',case._name)])
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history_ids = history_obj.search(cr, uid, [('model_id','=',model_ids[0]),('res_id','=',case.id)])
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if history_ids:
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result[case.id] = {name:history_ids}
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else:
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result[case.id] = {name:[]}
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return result
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_columns = {
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'id': fields.integer('ID', readonly=True),
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'name': fields.char('Description', size=1024, required=True),
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'active': fields.boolean('Active', help="If the active field is set to true, it will allow you to hide the case without removing it."),
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'description': fields.text('Your action'),
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'section_id': fields.many2one('crm.case.section', 'Section', select=True, help='Section to which Case belongs to. Define Responsible user and Email account for mail gateway.'),
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'email_from': fields.char('Partner Email', size=128, help="These people will receive email."),
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'email_cc': fields.char('Watchers Emails', size=252 , help="These people will receive a copy of the future" \
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" communication between partner and users by email"),
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'email_last': fields.function(_email_last, method=True,
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string='Latest E-Mail', type='text'),
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'partner_id': fields.many2one('res.partner', 'Partner'),
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'partner_address_id': fields.many2one('res.partner.address', 'Partner Contact', domain="[('partner_id','=',partner_id)]"),
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'date': fields.datetime('Date'),
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'create_date': fields.datetime('Created' ,readonly=True),
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'date_deadline': fields.datetime('Deadline'),
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'user_id': fields.many2one('res.users', 'Responsible'),
|
|
'history_line': fields.function(_get_log_ids, method=True, type='one2many', multi="history_line", relation="crm.case.history", string="Communication"),
|
|
'log_ids': fields.function(_get_log_ids, method=True, type='one2many', multi="log_ids", relation="crm.case.log", string="Logs History"),
|
|
'state': fields.selection(AVAILABLE_STATES, 'State', size=16, readonly=True,
|
|
help='The state is set to \'Draft\', when a case is created.\
|
|
\nIf the case is in progress the state is set to \'Open\'.\
|
|
\nWhen the case is over, the state is set to \'Done\'.\
|
|
\nIf the case needs to be reviewed then the state is set to \'Pending\'.'),
|
|
'company_id': fields.many2one('res.company','Company'),
|
|
}
|
|
def _get_default_partner_address(self, cr, uid, context):
|
|
if not context.get('portal',False):
|
|
return False
|
|
return self.pool.get('res.users').browse(cr, uid, uid, context).address_id.id
|
|
def _get_default_partner(self, cr, uid, context):
|
|
if not context.get('portal',False):
|
|
return False
|
|
user = self.pool.get('res.users').browse(cr, uid, uid, context)
|
|
if not user.address_id:
|
|
return False
|
|
return user.address_id.partner_id.id
|
|
def _get_default_email(self, cr, uid, context):
|
|
if not context.get('portal',False):
|
|
return False
|
|
user = self.pool.get('res.users').browse(cr, uid, uid, context)
|
|
if not user.address_id:
|
|
return False
|
|
return user.address_id.email
|
|
def _get_default_user(self, cr, uid, context):
|
|
if context.get('portal', False):
|
|
return False
|
|
return uid
|
|
|
|
def _get_section(self, cr, uid, context):
|
|
user = self.pool.get('res.users').browse(cr, uid, uid,context=context)
|
|
return user.context_section_id
|
|
|
|
_defaults = {
|
|
'active': lambda *a: 1,
|
|
'user_id': _get_default_user,
|
|
'partner_id': _get_default_partner,
|
|
'partner_address_id': _get_default_partner_address,
|
|
'email_from': _get_default_email,
|
|
'state': lambda *a: 'draft',
|
|
'date': lambda *a: time.strftime('%Y-%m-%d %H:%M:%S'),
|
|
'section_id': _get_section,
|
|
}
|
|
_order = 'date_deadline desc, date desc,id desc'
|
|
|
|
def unlink(self, cr, uid, ids, context={}):
|
|
for case in self.browse(cr, uid, ids, context):
|
|
if (not case.section_id.allow_unlink) and (case.state <> 'draft'):
|
|
raise osv.except_osv(_('Warning !'),
|
|
_('You can not delete this case. You should better cancel it.'))
|
|
return super(crm_case, self).unlink(cr, uid, ids, context)
|
|
|
|
def stage_next(self, cr, uid, ids, context={}):
|
|
ok = False
|
|
sid = self.pool.get('crm.case.stage').search(cr, uid, [('object_id.model', '=', self._name)], context=context)
|
|
s = {}
|
|
previous = {}
|
|
for stage in self.pool.get('crm.case.stage').browse(cr, uid, sid, context=context):
|
|
section = stage.section_id.id or False
|
|
s.setdefault(section, {})
|
|
s[section][previous.get(section, False)] = stage.id
|
|
previous[section] = stage.id
|
|
|
|
for case in self.browse(cr, uid, ids, context):
|
|
section = (case.section_id.id or False)
|
|
if section in s:
|
|
st = case.stage_id.id or False
|
|
if st in s[section]:
|
|
self.write(cr, uid, [case.id], {'stage_id': s[section][st]})
|
|
|
|
return True
|
|
|
|
def onchange_categ_id(self, cr, uid, ids, categ, context={}):
|
|
if not categ:
|
|
return {'value':{}}
|
|
cat = self.pool.get('crm.case.categ').browse(cr, uid, categ, context).probability
|
|
return {'value':{'probability':cat}}
|
|
|
|
def onchange_case_id(self, cr, uid, ids, case_id, name, partner_id, context={}):
|
|
if not case_id:
|
|
return {}
|
|
case = self.browse(cr, uid, case_id, context=context)
|
|
value = {}
|
|
if not name:
|
|
value['name'] = case.name
|
|
if (not partner_id) and case.partner_id:
|
|
value['partner_id'] = case.partner_id.id
|
|
if case.partner_address_id:
|
|
value['partner_address_id'] = case.partner_address_id.id
|
|
if case.email_from:
|
|
value['email_from'] = case.email_from
|
|
return {'value': value}
|
|
|
|
def __history(self, cr, uid, cases, keyword, history=False, email=False, details=None, context={}):
|
|
model_obj = self.pool.get('ir.model')
|
|
for case in cases:
|
|
model_ids = model_obj.search(cr, uid, [('model','=',case._name)])
|
|
data = {
|
|
'name': keyword,
|
|
'user_id': uid,
|
|
'date': time.strftime('%Y-%m-%d %H:%M:%S'),
|
|
'model_id' : model_ids and model_ids[0] or False,
|
|
'res_id': case.id,
|
|
'section_id': case.section_id.id
|
|
}
|
|
obj = self.pool.get('crm.case.log')
|
|
if history and case.description:
|
|
obj = self.pool.get('crm.case.history')
|
|
data['description'] = details or case.description
|
|
data['email'] = email or \
|
|
(case.user_id and case.user_id.address_id and \
|
|
case.user_id.address_id.email) or False
|
|
res = obj.create(cr, uid, data, context)
|
|
return True
|
|
_history = __history
|
|
|
|
def create(self, cr, uid, *args, **argv):
|
|
res = super(crm_case, self).create(cr, uid, *args, **argv)
|
|
cases = self.browse(cr, uid, [res])
|
|
cases[0].state # to fill the browse record cache
|
|
obj = self.pool.get('base.action.rule')
|
|
objids = obj.search(cr, uid, [('name.model','=','crm.case')])
|
|
if len(objids):
|
|
rules = obj.browse(cr, uid, objids)
|
|
obj._action(cr,uid, rules, 'draft')
|
|
return res
|
|
|
|
def add_reply(self, cursor, user, ids, context=None):
|
|
for case in self.browse(cursor, user, ids, context=context):
|
|
if case.email_last:
|
|
description = email_last
|
|
self.write(cursor, user, case.id, {
|
|
'description': '> ' + description.replace('\n','\n> '),
|
|
}, context=context)
|
|
return True
|
|
|
|
def case_log(self, cr, uid, ids,context={}, email=False, *args):
|
|
cases = self.browse(cr, uid, ids)
|
|
self.__history(cr, uid, cases, _('Historize'), history=True, email=email)
|
|
return self.write(cr, uid, ids, {'description': False, 'som': False,
|
|
'canal_id': False})
|
|
|
|
def case_log_reply(self, cr, uid, ids, context={}, email=False, *args):
|
|
cases = self.browse(cr, uid, ids)
|
|
for case in cases:
|
|
if not case.email_from:
|
|
raise osv.except_osv(_('Error!'),
|
|
_('You must put a Partner eMail to use this action!'))
|
|
if not case.user_id:
|
|
raise osv.except_osv(_('Error!'),
|
|
_('You must define a responsible user for this case in order to use this action!'))
|
|
if not case.description:
|
|
raise osv.except_osv(_('Error!'),
|
|
_('Can not send mail with empty body,you should have description in the body'))
|
|
self.__history(cr, uid, cases, _('Send'), history=True, email=False)
|
|
for case in cases:
|
|
self.write(cr, uid, [case.id], {
|
|
'description': False,
|
|
'som': False,
|
|
'canal_id': False,
|
|
})
|
|
emails = [case.email_from] + (case.email_cc or '').split(',')
|
|
emails = filter(None, emails)
|
|
body = case.description or ''
|
|
if case.user_id.signature:
|
|
body += '\n\n%s' % (case.user_id.signature)
|
|
|
|
emailfrom = case.user_id.address_id and case.user_id.address_id.email or False
|
|
if not emailfrom:
|
|
raise osv.except_osv(_('Error!'),
|
|
_("No E-Mail ID Found for your Company address!"))
|
|
|
|
tools.email_send(
|
|
emailfrom,
|
|
emails,
|
|
'['+str(case.id)+'] '+case.name,
|
|
self.format_body(body),
|
|
reply_to=case.section_id.reply_to,
|
|
openobject_id=str(case.id)
|
|
)
|
|
return True
|
|
|
|
def onchange_partner_id(self, cr, uid, ids, part, email=False):
|
|
if not part:
|
|
return {'value':{'partner_address_id': False,
|
|
'email_from': False,
|
|
'partner_name2': False}}
|
|
addr = self.pool.get('res.partner').address_get(cr, uid, [part], ['contact'])
|
|
data = {'partner_address_id': addr['contact']}
|
|
data.update(self.onchange_partner_address_id(cr, uid, ids, addr['contact'])['value'])
|
|
return {'value':data}
|
|
|
|
def onchange_partner_address_id(self, cr, uid, ids, add, email=False):
|
|
data = {}
|
|
if not add:
|
|
return {'value': {'email_from': False, 'partner_name2': False}}
|
|
address= self.pool.get('res.partner.address').browse(cr, uid, add)
|
|
data['email_from'] = address.email
|
|
data['partner_name2'] = address.name or ''
|
|
return {'value': data}
|
|
|
|
def case_close(self, cr, uid, ids, *args):
|
|
cases = self.browse(cr, uid, ids)
|
|
cases[0].state # to fill the browse record cache
|
|
self.__history(cr, uid, cases, _('Close'))
|
|
self.write(cr, uid, ids, {'state':'done', 'date_closed': time.strftime('%Y-%m-%d %H:%M:%S')})
|
|
#
|
|
# We use the cache of cases to keep the old case state
|
|
#
|
|
obj = self.pool.get('base.action.rule')
|
|
objids = obj.search(cr, uid, [('name.model','=','crm.case')])
|
|
if len(objids):
|
|
rules = obj.browse(cr, uid, objids)
|
|
obj._action(cr,uid, rules, 'done')
|
|
return True
|
|
|
|
def case_escalate(self, cr, uid, ids, *args):
|
|
cases = self.browse(cr, uid, ids)
|
|
for case in cases:
|
|
data = {'active':True, 'user_id': False}
|
|
if case.section_id.parent_id:
|
|
data['section_id'] = case.section_id.parent_id.id
|
|
if case.section_id.parent_id.user_id:
|
|
data['user_id'] = case.section_id.parent_id.user_id.id
|
|
else:
|
|
raise osv.except_osv(_('Error !'), _('You can not escalate this case.\nYou are already at the top level.'))
|
|
self.write(cr, uid, ids, data)
|
|
cases = self.browse(cr, uid, ids)
|
|
self.__history(cr, uid, cases, _('Escalate'))
|
|
obj = self.pool.get('base.action.rule')
|
|
objids = obj.search(cr, uid, [('name.model','=','crm.case')])
|
|
if len(objids):
|
|
rules = obj.browse(cr, uid, objids)
|
|
obj._action(cr, uid, rules, 'escalate')
|
|
return True
|
|
|
|
|
|
def case_open(self, cr, uid, ids, *args):
|
|
cases = self.browse(cr, uid, ids)
|
|
self.__history(cr, uid, cases, _('Open'))
|
|
for case in cases:
|
|
data = {'state':'open', 'active':True}
|
|
if not case.user_id:
|
|
data['user_id'] = uid
|
|
self.write(cr, uid, ids, data)
|
|
obj = self.pool.get('base.action.rule')
|
|
objids = obj.search(cr, uid, [('name.model','=','crm.case')])
|
|
if len(objids):
|
|
rules = obj.browse(cr, uid, objids)
|
|
obj._action(cr,uid, rules, 'open')
|
|
return True
|
|
|
|
|
|
def case_cancel(self, cr, uid, ids, *args):
|
|
cases = self.browse(cr, uid, ids)
|
|
cases[0].state # to fill the browse record cache
|
|
self.__history(cr, uid, cases, _('Cancel'))
|
|
self.write(cr, uid, ids, {'state':'cancel', 'active':True})
|
|
obj = self.pool.get('base.action.rule')
|
|
objids = obj.search(cr, uid, [('name.model','=','crm.case')])
|
|
if len(objids):
|
|
rules = obj.browse(cr, uid, objids)
|
|
obj._action(cr,uid, rules, 'cancel')
|
|
return True
|
|
|
|
def case_pending(self, cr, uid, ids, *args):
|
|
cases = self.browse(cr, uid, ids)
|
|
cases[0].state # to fill the browse record cache
|
|
self.__history(cr, uid, cases, _('Pending'))
|
|
self.write(cr, uid, ids, {'state':'pending', 'active':True})
|
|
obj = self.pool.get('base.action.rule')
|
|
objids = obj.search(cr, uid, [('name.model','=','crm.case')])
|
|
if len(objids):
|
|
rules = obj.browse(cr, uid, objids)
|
|
obj._action(cr,uid, rules, 'pending')
|
|
return True
|
|
|
|
def case_reset(self, cr, uid, ids, *args):
|
|
cases = self.browse(cr, uid, ids)
|
|
cases[0].state # to fill the browse record cache
|
|
self.__history(cr, uid, cases, _('Draft'))
|
|
self.write(cr, uid, ids, {'state':'draft', 'active':True})
|
|
obj = self.pool.get('base.action.rule')
|
|
objids = obj.search(cr, uid, [('name.model','=','crm.case')])
|
|
if len(objids):
|
|
rules = obj.browse(cr, uid, objids)
|
|
obj._action(cr, uid, rules, 'draft')
|
|
return True
|
|
crm_case()
|
|
|
|
|
|
class crm_case_log(osv.osv):
|
|
_name = "crm.case.log"
|
|
_description = "Case Communication History"
|
|
_order = "id desc"
|
|
_columns = {
|
|
'name': fields.char('Status', size=64),
|
|
'som': fields.many2one('res.partner.som', 'State of Mind'),
|
|
'date': fields.datetime('Date'),
|
|
'canal_id': fields.many2one('res.partner.canal', 'Channel'),
|
|
'section_id': fields.many2one('crm.case.section', 'Section'),
|
|
'user_id': fields.many2one('res.users', 'User Responsible', readonly=True),
|
|
'model_id': fields.many2one('ir.model', "Model"),
|
|
'res_id': fields.integer('Resource ID'),
|
|
}
|
|
_defaults = {
|
|
'date': lambda *a: time.strftime('%Y-%m-%d %H:%M:%S'),
|
|
}
|
|
crm_case_log()
|
|
|
|
class crm_case_history(osv.osv):
|
|
_name = "crm.case.history"
|
|
_description = "Case history"
|
|
_order = "id desc"
|
|
_inherits = {'crm.case.log':"log_id"}
|
|
|
|
def _note_get(self, cursor, user, ids, name, arg, context=None):
|
|
res = {}
|
|
for hist in self.browse(cursor, user, ids, context or {}):
|
|
res[hist.id] = (hist.email or '/') + ' (' + str(hist.date) + ')\n'
|
|
res[hist.id] += (hist.description or '')
|
|
return res
|
|
_columns = {
|
|
'description': fields.text('Description'),
|
|
'note': fields.function(_note_get, method=True, string="Description", type="text"),
|
|
'email': fields.char('Email', size=84),
|
|
'log_id': fields.many2one('crm.case.log','Log',ondelete='cascade'),
|
|
}
|
|
crm_case_history()
|
|
|
|
class crm_email_add_cc_wizard(osv.osv_memory):
|
|
_name = "crm.email.add.cc"
|
|
_description = "Email Add CC"
|
|
_columns = {
|
|
'name': fields.selection([('user','User'),('partner','Partner'),('email','Email Address')], 'Send to', required=True),
|
|
'user_id': fields.many2one('res.users',"User"),
|
|
'partner_id': fields.many2one('res.partner',"Partner"),
|
|
'email': fields.char('Email', size=32),
|
|
'subject': fields.char('Subject', size=32),
|
|
}
|
|
|
|
def change_email(self, cr, uid, ids, user, partner):
|
|
if (not partner and not user):
|
|
return {'value':{'email': False}}
|
|
email = False
|
|
if partner:
|
|
addr = self.pool.get('res.partner').address_get(cr, uid, [partner], ['contact'])
|
|
if addr:
|
|
email = self.pool.get('res.partner.address').read(cr, uid,addr['contact'] , ['email'])['email']
|
|
elif user:
|
|
addr = self.pool.get('res.users').read(cr, uid, user, ['address_id'])['address_id']
|
|
if addr:
|
|
email = self.pool.get('res.partner.address').read(cr, uid,addr[0] , ['email'])['email']
|
|
return {'value':{'email': email}}
|
|
|
|
|
|
def add_cc(self, cr, uid, ids, context={}):
|
|
data = self.read(cr, uid, ids[0])
|
|
email = data['email']
|
|
subject = data['subject']
|
|
|
|
if not context:
|
|
return {}
|
|
history_line = self.pool.get('crm.case.history').browse(cr, uid, context['active_id'])
|
|
model = history_line.log_id.model_id.model
|
|
model_pool = self.pool.get(model)
|
|
case = model_pool.browse(cr, uid, history_line.log_id.res_id)
|
|
body = history_line.description.replace('\n','\n> ')
|
|
flag = tools.email_send(
|
|
case.user_id.address_id.email,
|
|
[case.email_from],
|
|
subject or '['+str(case.id)+'] '+case.name,
|
|
model_pool.format_body(body),
|
|
email_cc = [email],
|
|
openobject_id=str(case.id),
|
|
subtype="html"
|
|
)
|
|
if flag:
|
|
model_pool.write(cr, uid, case.id, {'email_cc' : case.email_cc and case.email_cc +','+ email or email})
|
|
else:
|
|
raise osv.except_osv(_('Email Fail!'),("Lastest Email is not sent successfully"))
|
|
return {}
|
|
|
|
crm_email_add_cc_wizard()
|
|
|
|
def _section_get(self, cr, uid, context={}):
|
|
obj = self.pool.get('crm.case.section')
|
|
ids = obj.search(cr, uid, [])
|
|
res = obj.read(cr, uid, ids, ['id','name'], context)
|
|
res = [(str(r['id']),r['name']) for r in res]
|
|
return res
|
|
|
|
class users(osv.osv):
|
|
_inherit = 'res.users'
|
|
_description = "Users"
|
|
_columns = {
|
|
'context_section_id': fields.selection(_section_get, 'Sales Section'),
|
|
}
|
|
users()
|