104 lines
4.5 KiB
Python
104 lines
4.5 KiB
Python
# -*- coding: utf-8 -*-
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##############################################################################
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#
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# OpenERP, Open Source Management Solution
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# Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
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#
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# This program is free software: you can redistribute it and/or modify
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# it under the terms of the GNU Affero General Public License as
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# published by the Free Software Foundation, either version 3 of the
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# License, or (at your option) any later version.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU Affero General Public License for more details.
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#
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# You should have received a copy of the GNU Affero General Public License
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# along with this program. If not, see <http://www.gnu.org/licenses/>.
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#
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##############################################################################
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from openerp.osv import fields,osv
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from openerp import tools
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AVAILABLE_STATES = [
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('draft','Draft'),
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('open','Open'),
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('cancel', 'Cancelled'),
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('done', 'Closed'),
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('pending','Pending')
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]
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class crm_helpdesk_report(osv.osv):
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""" Helpdesk report after Sales Services """
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_name = "crm.helpdesk.report"
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_description = "Helpdesk report after Sales Services"
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_auto = False
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_columns = {
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'date': fields.datetime('Date', readonly=True),
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'user_id':fields.many2one('res.users', 'User', readonly=True),
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'section_id':fields.many2one('crm.case.section', 'Section', readonly=True),
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'nbr': fields.integer('# of Requests', readonly=True), # TDE FIXME master: rename into nbr_requests
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'state': fields.selection(AVAILABLE_STATES, 'Status', readonly=True),
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'delay_close': fields.float('Delay to Close',digits=(16,2),readonly=True, group_operator="avg"),
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'partner_id': fields.many2one('res.partner', 'Partner' , readonly=True),
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'company_id': fields.many2one('res.company', 'Company', readonly=True),
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'date_deadline': fields.date('Deadline', select=True),
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'priority': fields.selection([('5', 'Lowest'), ('4', 'Low'), \
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('3', 'Normal'), ('2', 'High'), ('1', 'Highest')], 'Priority'),
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'channel_id': fields.many2one('crm.tracking.medium', 'Channel'),
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'categ_id': fields.many2one('crm.case.categ', 'Category', \
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domain="[('section_id','=',section_id),\
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('object_id.model', '=', 'crm.helpdesk')]"),
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'planned_cost': fields.float('Planned Costs'),
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'create_date': fields.datetime('Creation Date' , readonly=True, select=True),
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'date_closed': fields.datetime('Close Date', readonly=True, select=True),
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'delay_expected': fields.float('Overpassed Deadline',digits=(16,2),readonly=True, group_operator="avg"),
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'email': fields.integer('# Emails', size=128, readonly=True),
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}
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def init(self, cr):
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"""
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Display Deadline ,Responsible user, partner ,Department
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@param cr: the current row, from the database cursor
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"""
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tools.drop_view_if_exists(cr, 'crm_helpdesk_report')
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cr.execute("""
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create or replace view crm_helpdesk_report as (
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select
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min(c.id) as id,
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c.date as date,
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c.create_date,
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c.date_closed,
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c.state,
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c.user_id,
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c.section_id,
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c.partner_id,
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c.company_id,
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c.priority,
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c.date_deadline,
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c.categ_id,
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c.channel_id,
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c.planned_cost,
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count(*) as nbr,
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extract('epoch' from (c.date_closed-c.create_date))/(3600*24) as delay_close,
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(SELECT count(id) FROM mail_message WHERE model='crm.helpdesk' AND res_id=c.id AND type = 'email') AS email,
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abs(avg(extract('epoch' from (c.date_deadline - c.date_closed)))/(3600*24)) as delay_expected
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from
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crm_helpdesk c
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where c.active = 'true'
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group by c.date,\
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c.state, c.user_id,c.section_id,c.priority,\
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c.partner_id,c.company_id,c.date_deadline,c.create_date,c.date,c.date_closed,\
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c.categ_id,c.channel_id,c.planned_cost,c.id
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)""")
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# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
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