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Fix formatting etc in queues (bug #3159) 

git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@4640 65c4cc65-6c06-0410-ace0-fbb531ad65f3
This commit is contained in:
Mark Spencer 2005-01-03 01:42:37 +00:00
parent 4b5e3caa7d
commit 4430b896fa
3 changed files with 67 additions and 53 deletions
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107
apps/app_queue.c
View File

@ -90,12 +90,12 @@ static struct strategy {
#define DEFAULT_RETRY 5
#define DEFAULT_TIMEOUT 15
#define RECHECK 1 /* Recheck every second to see we we're at the top yet */
#define RECHECK 1 /* Recheck every second to see we we're at the top yet */
#define RES_OKAY 0 /* Action completed */
#define RES_OKAY 0 /* Action completed */
#define RES_EXISTS (-1) /* Entry already exists */
#define RES_OUTOFMEMORY (-2) /* Out of memory */
#define RES_NOSUCHQUEUE (-3) /* No such queue */
#define RES_OUTOFMEMORY (-2) /* Out of memory */
#define RES_NOSUCHQUEUE (-3) /* No such queue */
static char *tdesc = "True Call Queueing";
@ -115,7 +115,8 @@ static char *descrip =
" 'd' -- data-quality (modem) call (minimum delay).\n"
" 'h' -- allow callee to hang up by hitting *.\n"
" 'H' -- allow caller to hang up by hitting *.\n"
" 'n' -- no retries on the timeout; will exit this application and go to the next step.\n"
" 'n' -- no retries on the timeout; will exit this application and \n"
" go to the next step.\n"
" 'r' -- ring instead of playing MOH\n"
" In addition to transferring the call, a call may be parked and then picked\n"
"up by another user.\n"
@ -169,7 +170,7 @@ static int queue_persistent_members = 0;
#define QUEUE_FLAG_REPORTHOLDTIME (1 << 12) /* Should we report caller hold time to answering member? */
#define QUEUE_FLAG_WRAPPED (1 << 13) /* Round Robin - wrapped around? */
/* We define a customer "local user" structure because we
/* We define a custom "local user" structure because we
use it not only for keeping track of what is in use but
also for keeping track of who we're dialing. */
@ -192,8 +193,8 @@ struct queue_ent {
char moh[80]; /* Name of musiconhold to be used */
char announce[80]; /* Announcement to play for member when call is answered */
char context[80]; /* Context when user exits queue */
int pos; /* Where we are in the queue */
int prio; /* Our priority */
int pos; /* Where we are in the queue */
int prio; /* Our priority */
int last_pos_said; /* Last position we told the user */
time_t last_pos; /* Last time we told the user their position */
int opos; /* Where we started in the queue */
@ -205,12 +206,12 @@ struct queue_ent {
};
struct member {
char interface[80]; /* Technology/Location */
int penalty; /* Are we a last resort? */
int calls; /* Number of calls serviced by this member */
int dynamic; /* Are we dynamically added? */
int status; /* Status of queue member */
time_t lastcall; /* When last successful call was hungup */
char interface[80]; /* Technology/Location */
int penalty; /* Are we a last resort? */
int calls; /* Number of calls serviced by this member */
int dynamic; /* Are we dynamically added? */
int status; /* Status of queue member */
time_t lastcall; /* When last successful call was hungup */
struct member *next; /* Next member */
};
@ -229,7 +230,7 @@ struct ast_call_queue {
int callscompleted; /* Number of queue calls completed */
int callsabandoned; /* Number of queue calls abandoned */
int servicelevel; /* seconds setting for servicelevel*/
int callscompletedinsl; /* Number of queue calls answererd with servicelevel*/
int callscompletedinsl; /* Number of queue calls answered with servicelevel*/
char monfmt[8]; /* Format to use when recording calls */
char sound_next[80]; /* Sound file: "Your call is now first in line" (def. queue-youarenext) */
char sound_thereare[80]; /* Sound file: "There are currently" (def. queue-thereare) */
@ -243,13 +244,12 @@ struct ast_call_queue {
int count; /* How many entries are in the queue */
int maxlen; /* Max number of entries in queue */
int wrapuptime; /* Wrapup Time */
int wrapuptime; /* Wrapup Time */
int retry; /* Retry calling everyone after this amount of time */
int timeout; /* How long to wait for an answer */
/* Queue strategy things */
int rrpos; /* Round Robin - position */
int memberdelay; /* Seconds to delay connecting member to caller */
@ -261,6 +261,7 @@ struct ast_call_queue {
static struct ast_call_queue *queues = NULL;
AST_MUTEX_DEFINE_STATIC(qlock);
static char *int2strat(int strategy)
{
int x;
@ -333,6 +334,7 @@ static void *changethread(void *data)
struct statechange *sc = data;
struct member *cur;
char *loc;
loc = strchr(sc->dev, '/');
if (loc) {
*loc = '\0';
@ -369,7 +371,8 @@ static void *changethread(void *data)
ast_mutex_unlock(&q->lock);
}
ast_mutex_unlock(&qlock);
ast_log(LOG_DEBUG, "Device '%s/%s' changed to state '%d'\n", sc->dev, loc, sc->state);
if (option_debug)
ast_log(LOG_DEBUG, "Device '%s/%s' changed to state '%d'\n", sc->dev, loc, sc->state);
free(sc);
return NULL;
}
@ -381,6 +384,7 @@ static int statechange_queue(const char *dev, int state, void *ign)
struct statechange *sc;
pthread_t t;
pthread_attr_t attr;
sc = malloc(sizeof(struct statechange) + strlen(dev) + 1);
if (sc) {
sc->state = state;
@ -716,7 +720,8 @@ static int ring_entry(struct queue_ent *qe, struct localuser *tmp)
char *location;
if (qe->parent->wrapuptime && (time(NULL) - tmp->lastcall < qe->parent->wrapuptime)) {
ast_log(LOG_DEBUG, "Wrapuptime not yet expired for %s\n", tmp->interface);
if (option_debug)
ast_log(LOG_DEBUG, "Wrapuptime not yet expired for %s\n", tmp->interface);
if (qe->chan->cdr)
ast_cdr_busy(qe->chan->cdr);
tmp->stillgoing = 0;
@ -733,7 +738,7 @@ static int ring_entry(struct queue_ent *qe, struct localuser *tmp)
tmp->chan = ast_request(tech, qe->chan->nativeformats, location, &status);
if (!tmp->chan) { /* If we can't, just go on to the next call */
#if 0
ast_log(LOG_NOTICE, "Unable to create channel of type '%s'\n", cur->tech);
ast_log(LOG_NOTICE, "Unable to create channel of type '%s' for Queue\n", cur->tech);
#endif
if (qe->chan->cdr)
ast_cdr_busy(qe->chan->cdr);
@ -805,8 +810,8 @@ static int ring_one(struct queue_ent *qe, struct localuser *outgoing)
best = NULL;
cur = outgoing;
while(cur) {
if (cur->stillgoing && /* Not already done */
!cur->chan && /* Isn't already going */
if (cur->stillgoing && /* Not already done */
!cur->chan && /* Isn't already going */
(!best || (cur->metric < bestmetric))) { /* We haven't found one yet, or it's better */
bestmetric = cur->metric;
best = cur;
@ -819,7 +824,8 @@ static int ring_one(struct queue_ent *qe, struct localuser *outgoing)
cur = outgoing;
while(cur) {
if (cur->stillgoing && !cur->chan && (cur->metric == bestmetric)) {
ast_log(LOG_DEBUG, "(Parallel) Trying '%s' with metric %d\n", cur->interface, cur->metric);
if (option_debug)
ast_log(LOG_DEBUG, "(Parallel) Trying '%s' with metric %d\n", cur->interface, cur->metric);
ring_entry(qe, cur);
}
cur = cur->next;
@ -848,8 +854,8 @@ static int store_next(struct queue_ent *qe, struct localuser *outgoing)
best = NULL;
cur = outgoing;
while(cur) {
if (cur->stillgoing && /* Not already done */
!cur->chan && /* Isn't already going */
if (cur->stillgoing && /* Not already done */
!cur->chan && /* Isn't already going */
(!best || (cur->metric < bestmetric))) { /* We haven't found one yet, or it's better */
bestmetric = cur->metric;
best = cur;
@ -858,7 +864,8 @@ static int store_next(struct queue_ent *qe, struct localuser *outgoing)
}
if (best) {
/* Ring just the best channel */
ast_log(LOG_DEBUG, "Next is '%s' with metric %d\n", best->interface, best->metric);
if (option_debug)
ast_log(LOG_DEBUG, "Next is '%s' with metric %d\n", best->interface, best->metric);
qe->parent->rrpos = best->metric % 1000;
} else {
/* Just increment rrpos */
@ -1022,7 +1029,7 @@ static struct localuser *wait_for_answer(struct queue_ent *qe, struct localuser
if (f) {
if (f->frametype == AST_FRAME_CONTROL) {
switch(f->subclass) {
case AST_CONTROL_ANSWER:
case AST_CONTROL_ANSWER:
/* This is our guy if someone answered. */
if (!peer) {
if (option_verbose > 2)
@ -1097,7 +1104,7 @@ static struct localuser *wait_for_answer(struct queue_ent *qe, struct localuser
return NULL;
}
if (f && (f->frametype == AST_FRAME_DTMF) && ast_test_flag(flags, QUEUE_FLAG_DISCON_OUT) && (f->subclass == '*')) {
if (option_verbose > 3)
if (option_verbose > 3)
ast_verbose(VERBOSE_PREFIX_3 "User hit %c to disconnect call.\n", f->subclass);
*to=0;
return NULL;
@ -1490,8 +1497,10 @@ static int try_calling(struct queue_ent *qe, char *options, char *announceoverri
if(bridge != AST_PBX_NO_HANGUP_PEER)
ast_hangup(peer);
update_queue(qe->parent, member);
if( bridge == 0 ) res=1; /* JDG: bridge successfull, leave app_queue */
else res = bridge; /* bridge error, stay in the queue */
if (bridge == 0)
res = 1; /* JDG: bridge successfull, leave app_queue */
else
res = bridge; /* bridge error, stay in the queue */
}
out:
hanguptree(outgoing, NULL);
@ -1654,7 +1663,7 @@ static int add_to_queue(char *queuename, char *interface, int penalty)
new_member->penalty, new_member->calls, new_member->lastcall, new_member->status);
if (queue_persistent_members)
dump_queue_members(q);
dump_queue_members(q);
res = RES_OKAY;
} else {
@ -1700,7 +1709,7 @@ static void reload_queue_members(void)
ast_mutex_lock(&cur_queue->lock);
if (strcmp(pm_queue_name, cur_queue->name) == 0)
break;
break;
ast_mutex_unlock(&cur_queue->lock);
@ -1714,7 +1723,7 @@ static void reload_queue_members(void)
pm_db_tree = pm_db_tree->next;
continue;
} else
ast_mutex_unlock(&cur_queue->lock);
ast_mutex_unlock(&cur_queue->lock);
if (!ast_db_get(pm_family, pm_queue_name, queue_data, PM_MAX_LEN)) {
/* Parse each <interface>;<penalty>; from the value of the
@ -1732,10 +1741,10 @@ static void reload_queue_members(void)
}
if (option_debug)
ast_log(LOG_DEBUG, "Reload Members: Queue: %s Member: %s Penalty: %d\n", pm_queue_name, pm_interface, pm_penalty);
ast_log(LOG_DEBUG, "Reload Members: Queue: %s Member: %s Penalty: %d\n", pm_queue_name, pm_interface, pm_penalty);
if (add_to_queue(pm_queue_name, pm_interface, pm_penalty) == RES_OUTOFMEMORY) {
ast_log(LOG_ERROR, "Out of Memory\n");
ast_log(LOG_ERROR, "Out of Memory when loading queue member from astdb\n");
break;
}
}
@ -1858,7 +1867,7 @@ static int aqm_exec(struct ast_channel *chan, void *data)
*interface = '\0';
interface = tmpchan;
}
if (penaltys && strlen(penaltys)) {
if (penaltys && !ast_strlen_zero(penaltys)) {
if ((sscanf(penaltys, "%d", &penalty) != 1) || penalty < 0) {
ast_log(LOG_WARNING, "Penalty '%s' is invalid, must be an integer >= 0\n", penaltys);
penalty = 0;
@ -1883,7 +1892,7 @@ static int aqm_exec(struct ast_channel *chan, void *data)
res = 0;
break;
case RES_OUTOFMEMORY:
ast_log(LOG_ERROR, "Out of memory\n");
ast_log(LOG_ERROR, "Out of memory adding member %s to queue %s\n", interface, queuename);
break;
}
@ -1913,7 +1922,7 @@ static int queue_exec(struct ast_channel *chan, void *data)
struct queue_ent qe;
if (!data) {
ast_log(LOG_WARNING, "Queue requires an argument (queuename[|[timeout][|URL]])\n");
ast_log(LOG_WARNING, "Queue requires an argument: queuename[|options[|URL][|announceoverride][|timeout]]\n"
return -1;
}
@ -1950,7 +1959,7 @@ static int queue_exec(struct ast_channel *chan, void *data)
prio = 0;
}
} else {
if (option_debug)
if (option_debug > 2)
ast_log(LOG_DEBUG, "NO QUEUE_PRIO variable found. Using default.\n");
prio = 0;
}
@ -1961,7 +1970,7 @@ static int queue_exec(struct ast_channel *chan, void *data)
}
}
/* if (option_debug) */
if (option_debug)
ast_log(LOG_DEBUG, "queue: %s, options: %s, url: %s, announce: %s, expires: %ld, priority: %d\n",
queuename, options, url, announceoverride, (long)qe.expire, (int)prio);
@ -1988,7 +1997,7 @@ check_turns:
record_abandoned(&qe);
ast_queue_log(queuename, chan->uniqueid, "NONE", "ABANDON", "%d|%d|%ld", qe.pos, qe.opos, (long)time(NULL) - qe.start);
if (option_verbose > 2) {
ast_verbose(VERBOSE_PREFIX_3 "User disconnected while waiting their turn\n");
ast_verbose(VERBOSE_PREFIX_3 "User disconnected from queue %s while waiting their turn\n", queuename);
res = -1;
}
break;
@ -2049,7 +2058,7 @@ check_turns:
if (res < 0) {
ast_queue_log(queuename, chan->uniqueid, "NONE", "ABANDON", "%d|%d|%ld", qe.pos, qe.opos, (long)time(NULL) - qe.start);
if (option_verbose > 2) {
ast_verbose(VERBOSE_PREFIX_3 "User disconnected when they almost made it\n");
ast_verbose(VERBOSE_PREFIX_3 "User disconnected from queue %s when they almost made it\n", queuename);
res = -1;
}
break;
@ -2073,7 +2082,8 @@ check_turns:
* of the queue, go and check for our turn again.
*/
if (!is_our_turn(&qe)) {
ast_log(LOG_DEBUG, "Darn priorities, going back in queue (%s)!\n",
if (option_debug)
ast_log(LOG_DEBUG, "Darn priorities, going back in queue (%s)!\n",
qe.chan->name);
goto check_turns;
}
@ -2110,7 +2120,7 @@ static void reload_queues(void)
cfg = ast_load("queues.conf");
if (!cfg) {
ast_log(LOG_NOTICE, "No call queueing config file, so no call queues\n");
ast_log(LOG_NOTICE, "No call queueing config file (queues.conf), so no call queues\n");
return;
}
ast_mutex_lock(&qlock);
@ -2123,7 +2133,7 @@ static void reload_queues(void)
/* Chug through config file */
cat = ast_category_browse(cfg, NULL);
while(cat) {
if (strcasecmp(cat, "general")) {
if (strcasecmp(cat, "general")) { /* Define queue */
/* Look for an existing one */
q = queues;
while(q) {
@ -2285,7 +2295,7 @@ static void reload_queues(void)
queues = q;
}
}
} else {
} else {
/* Initialize global settings */
queue_persistent_members = 0;
if ((general_val = ast_variable_retrieve(cfg, "general", "persistentmembers")))
@ -2459,8 +2469,8 @@ static char *complete_queue(char *line, char *word, int pos, int state)
static int manager_queues_show( struct mansession *s, struct message *m )
{
char *a[] = { "show", "queues" };
return queues_show( s->fd, 2, a );
} /* /JDG */
return queues_show(s->fd, 2, a);
}
/* Dump queue status */
@ -2474,6 +2484,7 @@ static int manager_queues_status( struct mansession *s, struct message *m )
struct queue_ent *qe;
float sl = 0;
struct member *mem;
astman_send_ack(s, m, "Queue status will follow");
time(&now);
ast_mutex_lock(&qlock);

9
configs/queues.conf.sample
View File

@ -14,11 +14,6 @@ persistentmembers = yes
; Queue(queuename|[options]|[optionalurl]|[announceoverride]|[timeout])
; example: Queue(dave|t|||45)
[default]
;
; Default settings for queues (currently unused)
;
;[markq]
;
; A sample call queue
@ -47,6 +42,10 @@ persistentmembers = yes
;
;strategy = ringall
;
; Second settings for service level (default 0)
; Used for service level statistics (calls completed within service level time frame)
;servicelevel = 60
;
; A context may be specified, in which if the user types a SINGLE
; digit extension while they are in the queue, they will be taken out
; of the queue and sent to that extension in this context.

4
doc/README.variables
View File

@ -96,6 +96,10 @@ ${AGENTNUMBER} Agent number (username) set at login
${AGENTSTATUS} Status of login ( fail | on | off )
${AGENTEXTEN} Extension for logged in agent
The queue() application uses the following variables:
${MONITOR_FILENAME} File for monitoring (recording) calls in queue
${QUEUE_PRIO} Queue priority
There are two reference modes - reference by value and reference by name.
To refer to a variable with its name (as an argument to a function that
requires a variable), just write the name. To refer to the variable's value,