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This patch adds additional information to the EXITWITHKEY and EXITWITHTIMEOUT 

entries in the queue log.
(issue #7561, reported and originally patched by fkasumovic, patch slightly
 modified and updated to trunk by me)


git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@62462 65c4cc65-6c06-0410-ace0-fbb531ad65f3
This commit is contained in:
Russell Bryant 2007-04-30 16:46:49 +00:00
parent b419fc1134
commit 683417407e
3 changed files with 34 additions and 23 deletions
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2
CHANGES
View File

@ -113,6 +113,8 @@ Queue changes
* Added min-announce-frequency option to queues.conf which allows you to control the
minimum amount of time between queue announcements for use when the caller's queue
position changes frequently.
* Added additional information to EXITWITHTIMEOUT and EXITWITHKEY events in the
queue log.
MeetMe Changes
--------------

44
apps/app_queue.c
View File

@ -2056,7 +2056,7 @@ static struct callattempt *wait_for_answer(struct queue_ent *qe, struct callatte
if (in->cdr)
ast_cdr_busy(in->cdr);
do_hang(o);
endtime = (long)time(NULL);
endtime = (long) time(NULL);
endtime -= starttime;
rna(endtime*1000, qe, on, membername);
if (qe->parent->strategy != QUEUE_STRATEGY_RINGALL) {
@ -2071,7 +2071,7 @@ static struct callattempt *wait_for_answer(struct queue_ent *qe, struct callatte
ast_verbose( VERBOSE_PREFIX_3 "%s is circuit-busy\n", o->chan->name);
if (in->cdr)
ast_cdr_busy(in->cdr);
endtime = (long)time(NULL);
endtime = (long) time(NULL);
endtime -= starttime;
rna(endtime*1000, qe, on, membername);
do_hang(o);
@ -2236,7 +2236,7 @@ static int wait_our_turn(struct queue_ent *qe, int ringing, enum queue_result *r
/* leave the queue if no agents, if enabled */
if (qe->parent->leavewhenempty && (stat == QUEUE_NO_MEMBERS)) {
*reason = QUEUE_LEAVEEMPTY;
ast_queue_log(qe->parent->name, qe->chan->uniqueid, "NONE", "EXITEMPTY", "%d|%d|%ld", qe->pos, qe->opos, (long)time(NULL) - qe->start);
ast_queue_log(qe->parent->name, qe->chan->uniqueid, "NONE", "EXITEMPTY", "%d|%d|%ld", qe->pos, qe->opos, (long) time(NULL) - qe->start);
leave_queue(qe);
break;
}
@ -2244,13 +2244,13 @@ static int wait_our_turn(struct queue_ent *qe, int ringing, enum queue_result *r
/* leave the queue if no reachable agents, if enabled */
if ((qe->parent->leavewhenempty == QUEUE_EMPTY_STRICT) && (stat == QUEUE_NO_REACHABLE_MEMBERS || stat == QUEUE_NO_UNPAUSED_REACHABLE_MEMBERS)) {
*reason = QUEUE_LEAVEUNAVAIL;
ast_queue_log(qe->parent->name, qe->chan->uniqueid, "NONE", "EXITEMPTY", "%d|%d|%ld", qe->pos, qe->opos, (long)time(NULL) - qe->start);
ast_queue_log(qe->parent->name, qe->chan->uniqueid, "NONE", "EXITEMPTY", "%d|%d|%ld", qe->pos, qe->opos, (long) time(NULL) - qe->start);
leave_queue(qe);
break;
}
if ((qe->parent->leavewhenempty == QUEUE_EMPTY_LOOSE) && (stat == QUEUE_NO_REACHABLE_MEMBERS)) {
*reason = QUEUE_LEAVEUNAVAIL;
ast_queue_log(qe->parent->name, qe->chan->uniqueid, "NONE", "EXITEMPTY", "%d|%d|%ld", qe->pos, qe->opos, (long)time(NULL) - qe->start);
ast_queue_log(qe->parent->name, qe->chan->uniqueid, "NONE", "EXITEMPTY", "%d|%d|%ld", qe->pos, qe->opos, (long) time(NULL) - qe->start);
leave_queue(qe);
break;
}
@ -2580,7 +2580,7 @@ static int try_calling(struct queue_ent *qe, const char *options, char *announce
} else if (res2) {
/* Caller must have hung up just before being connected*/
ast_log(LOG_NOTICE, "Caller was about to talk to agent on %s but the caller hungup.\n", peer->name);
ast_queue_log(queuename, qe->chan->uniqueid, member->membername, "ABANDON", "%d|%d|%ld", qe->pos, qe->opos, (long)time(NULL) - qe->start);
ast_queue_log(queuename, qe->chan->uniqueid, member->membername, "ABANDON", "%d|%d|%ld", qe->pos, qe->opos, (long) time(NULL) - qe->start);
record_abandoned(qe);
ast_hangup(peer);
return -1;
@ -2711,7 +2711,7 @@ static int try_calling(struct queue_ent *qe, const char *options, char *announce
/* use pbx_builtin_setvar to set a load of variables with one call */
if (qe->parent->setqueueentryvar) {
snprintf(interfacevar,sizeof(interfacevar), "QEHOLDTIME=%ld|QEORIGINALPOS=%d",
(long)time(NULL) - qe->start, qe->opos);
(long) time(NULL) - qe->start, qe->opos);
pbx_builtin_setvar(qe->chan, interfacevar);
}
@ -2766,7 +2766,7 @@ static int try_calling(struct queue_ent *qe, const char *options, char *announce
} else
ast_log(LOG_WARNING, "Asked to execute an AGI on this channel, but could not find application (agi)!\n");
}
ast_queue_log(queuename, qe->chan->uniqueid, member->membername, "CONNECT", "%ld|%s", (long)time(NULL) - qe->start, peer->uniqueid);
ast_queue_log(queuename, qe->chan->uniqueid, member->membername, "CONNECT", "%ld|%s", (long) time(NULL) - qe->start, peer->uniqueid);
if (qe->parent->eventwhencalled)
manager_event(EVENT_FLAG_AGENT, "AgentConnect",
"Queue: %s\r\n"
@ -2778,7 +2778,7 @@ static int try_calling(struct queue_ent *qe, const char *options, char *announce
"BridgedChannel: %s\r\n"
"%s",
queuename, qe->chan->uniqueid, peer->name, member->interface, member->membername,
(long)time(NULL) - qe->start, peer->uniqueid,
(long) time(NULL) - qe->start, peer->uniqueid,
qe->parent->eventwhencalled == QUEUE_EVENT_VARIABLES ? vars2manager(qe->chan, vars, sizeof(vars)) : "");
ast_copy_string(oldcontext, qe->chan->context, sizeof(oldcontext));
ast_copy_string(oldexten, qe->chan->exten, sizeof(oldexten));
@ -3521,7 +3521,8 @@ check_turns:
if (!res)
break;
if (valid_exit(&qe, res)) {
ast_queue_log(args.queuename, chan->uniqueid, "NONE", "EXITWITHKEY", "%s|%d", qe.digits, qe.pos);
ast_queue_log(args.queuename, chan->uniqueid, "NONE", "EXITWITHKEY", "%s|%d|%d|%ld",
qe.digits, qe.pos, qe.opos, (long) time(NULL) - qe.start);
break;
}
}
@ -3541,7 +3542,8 @@ check_turns:
record_abandoned(&qe);
reason = QUEUE_TIMEOUT;
res = 0;
ast_queue_log(args.queuename, chan->uniqueid, "NONE", "EXITWITHTIMEOUT", "%d", qe.pos);
ast_queue_log(args.queuename, chan->uniqueid,"NONE", "EXITWITHTIMEOUT", "%d|%d|%ld",
qe.pos, qe.opos, (long) time(NULL) - qe.start);
break;
}
@ -3549,7 +3551,8 @@ check_turns:
/* Make a position announcement, if enabled */
if (qe.parent->announcefrequency && !ringing &&
(res = say_position(&qe))) {
ast_queue_log(args.queuename, chan->uniqueid, "NONE", "EXITWITHKEY", "%s|%d", qe.digits, qe.pos);
ast_queue_log(args.queuename, chan->uniqueid, "NONE", "EXITWITHKEY", "%s|%d|%d|%ld",
qe.digits, qe.pos, qe.opos, (long) time(NULL) - qe.start);
break;
}
@ -3559,7 +3562,8 @@ check_turns:
/* Make a periodic announcement, if enabled */
if (qe.parent->periodicannouncefrequency && !ringing &&
(res = say_periodic_announcement(&qe))) {
ast_queue_log(args.queuename, chan->uniqueid, "NONE", "EXITWITHKEY", "%c|%d", res, qe.pos);
ast_queue_log(args.queuename, chan->uniqueid, "NONE", "EXITWITHKEY", "%s|%d|%d|%ld",
qe.digits, qe.pos, qe.opos, (long) time(NULL) - qe.start);
break;
}
@ -3574,8 +3578,8 @@ check_turns:
(long) time(NULL) - qe.start);
}
} else if (valid_exit(&qe, res)) {
ast_queue_log(args.queuename, chan->uniqueid, "NONE", "EXITWITHKEY",
"%s|%d", qe.digits, qe.pos);
ast_queue_log(args.queuename, chan->uniqueid, "NONE", "EXITWITHKEY", "%s|%d|%d|%ld",
qe.digits, qe.pos, qe.opos, (long) time(NULL) - qe.start);
}
break;
}
@ -3609,7 +3613,7 @@ check_turns:
record_abandoned(&qe);
reason = QUEUE_TIMEOUT;
res = 0;
ast_queue_log(args.queuename, chan->uniqueid, "NONE", "EXITWITHTIMEOUT", "%d", qe.pos);
ast_queue_log(qe.parent->name, qe.chan->uniqueid,"NONE", "EXITWITHTIMEOUT", "%d|%d|%ld", qe.pos, qe.opos, (long) time(NULL) - qe.start);
break;
}
@ -3617,7 +3621,7 @@ check_turns:
res = wait_a_bit(&qe);
if (res < 0) {
record_abandoned(&qe);
ast_queue_log(args.queuename, chan->uniqueid, "NONE", "ABANDON", "%d|%d|%ld", qe.pos, qe.opos, (long)time(NULL) - qe.start);
ast_queue_log(args.queuename, chan->uniqueid, "NONE", "ABANDON", "%d|%d|%ld", qe.pos, qe.opos, (long) time(NULL) - qe.start);
if (option_verbose > 2) {
ast_verbose(VERBOSE_PREFIX_3 "User disconnected from queue %s when they almost made it\n", args.queuename);
}
@ -3625,14 +3629,16 @@ check_turns:
break;
}
if (res && valid_exit(&qe, res)) {
ast_queue_log(args.queuename, chan->uniqueid, "NONE", "EXITWITHKEY", "%s|%d", qe.digits, qe.pos);
ast_queue_log(args.queuename, chan->uniqueid, "NONE", "EXITWITHKEY", "%s|%d|%d|%ld",
qe.digits, qe.pos, qe.opos, (long) time(NULL) - qe.start);
break;
}
/* exit after 'timeout' cycle if 'n' option enabled */
if (go_on) {
if (option_verbose > 2)
ast_verbose(VERBOSE_PREFIX_3 "Exiting on time-out cycle\n");
ast_queue_log(args.queuename, chan->uniqueid, "NONE", "EXITWITHTIMEOUT", "%d", qe.pos);
ast_queue_log(args.queuename, chan->uniqueid, "NONE", "EXITWITHTIMEOUT", "%d|%d|%ld",
qe.pos, qe.opos, (long) time(NULL) - qe.start);
record_abandoned(&qe);
reason = QUEUE_TIMEOUT;
res = 0;

11
doc/queuelog.tex
View File

@ -66,12 +66,15 @@ queue when they hungup, the origposition is the original position the
caller was when they first entered the queue, and the waittime is how
long the call had been waiting in the queue at the time of disconnect.
EXITWITHKEY(key|position)
EXITWITHKEY(key|position|origposition|waittime)
The caller elected to use a menu key to exit the queue. The key and
the caller's position in the queue are recorded.
the caller's position in the queue are recorded. The caller's entry
position and amoutn of time waited is also recorded.
EXITWITHTIMEOUT(position)
The caller was on hold too long and the timeout expired.
EXITWITHTIMEOUT(position|origposition|waittime)
The caller was on hold too long and the timeout expired. The position in the
queue when the timeout occurred, the entry position, and the amount of time
waited are logged.
QUEUESTART
The queueing system has been started for the first time this session.