SAC: Add a few basic queues
Review: https://reviewboard.asterisk.org/r/4503/ git-svn-id: https://origsvn.digium.com/svn/asterisk/branches/13@433658 65c4cc65-6c06-0410-ace0-fbb531ad65f3
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@ -36,6 +36,20 @@ exten = 2565551234,1,Verbose(1, "User ${CALLERID(num)} dialed into remote voicem
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same = n,VoiceMailMain(example)
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same = n,Hangup()
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; Extension to queue for sales.
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; The queue has a 300 second timeout.
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exten = 2565551200,1,Verbose(1, "User ${CALLERID(num)} dialed the sales queue.")
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same = n,Answer()
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same = n,Queue(sales,,,,300)
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same = n,Goto(operator,1)
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; Extension to queue for a customer advocate.
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; The queue has a 1200 second timeout.
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exten = 2565551250,1,Verbose(1, "User ${CALLERID(num)} dialed the customer advocate queue.")
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same = n,Answer()
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same = n,Queue(customer_advocate,,,,1200)
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same = n,Goto(operator,1)
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[Dialing-Errors]
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; Handle any extensions dialed internally that don't otherwise exist.
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; Comment out or remove this extension if you would rather have the calls
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@ -14,6 +14,7 @@ load = app_verbose.so
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load = app_voicemail.so
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load = app_directory.so
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load = app_confbridge.so
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load = app_queue.so
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; Bridging
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@ -0,0 +1,19 @@
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[general]
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monitor-type = MixMonitor
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;========================Sales Queue ==
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; Calls all sales persons in a ring-all fashion
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[sales]
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strategy=ringall
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member => PJSIP/1109 ; Terry Jules - Director of Sales
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member => PJSIP/1105 ; Garnet Claude - Sales Associate
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member => PJSIP/1112 ; Franny Ocean - Sales Associate
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;===================== Customer Advocate Queue ==
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; Calls all customer advocates in a ring-all fashion
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[customer_advocate]
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strategy=ringall
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member => PJSIP/1101 ; Maria Berny - Director of Customer Experience
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member => PJSIP/1115 ; Dusty Williams - Customer Advocate
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member => PJSIP/1102 ; Tommy Briar - Customer Advocate
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