In r386792, the ability to play prompts to the first caller in a call queue was
added. While this is arguably a bug fix for those who expect the first caller
to continue receiving prompts while the agent is dialed, it has the side effect
of preventing the first caller from hearing the agent immediately upon
bridging. This may not be a problem for those who really want this option, but
for those who didn't care whether or not the first caller in queue heard their
position, it was an issue.
This patch disables the ability for the first caller in the queue to hear
prompts and adds a new option, announce-to-first-user, to queues.conf. Those
who the behavior can enable it by setting this value to True.
Note that if we ever implement the ability to have the prompts be stopped
upon bridging, this option can be removed.
(closes issue ASTERISK-21782)
Reported by: Remi Quezada
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When ringinuse=no queue members can receive more than one call if these
calls happen at nearly the same time.
* Fix so a queue member does not receive more than one call from a queue.
NOTE: This fix does not prevent multiple calls to a member if the member
is in more than one queue.
* Did some refactoring to eliminate some code redundancy.
(issue ASTERISK-16115)
Reported by: nik600
Patches:
jira_asterisk_16115_single_q_v1.8.patch (license #5621) patch uploaded by rmudgett
Modified
* Revert the -r341580 and -r341599 changes adding the queues.conf
check_state_unknown option as it was added in an attempt to fix this
problem. The fix did not need to be optional. The fix should not have
tried to explicitly set the device state. Setting the device state by
something other than the device introduces a race condition. I also could
not see how the change would be effective other than delaying the
app_queue code long enough for the device state to propagate to app_queue.
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git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@378688 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Adds a number of methods for controlling the setting of 'ringinuse'
which is basically the same concept as the old ignorebusy setting,
only now the per member setting always controls whether or not the
member is actually ringed while in use. A CLI command and a manager
action have been added to change a given queue member's ringinuse
option while Asterisk is running and the an argument has been added
for adding members with deliberately set ringinuse in queues.conf
Some effort has been made to ensure compatability with dialplans and
databases still referring to 'ignorebusy'.
(issue ASTERISK-19536)
reported by: Philippe Lindheimer
Review: https://reviewboard.asterisk.org/r/1919/
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@367080 65c4cc65-6c06-0410-ace0-fbb531ad65f3
https://origsvn.digium.com/svn/asterisk/branches/10
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r341599 | irroot | 2011-10-20 20:20:08 +0200 (Thu, 20 Oct 2011) | 8 lines
add documentation for check_state_unknown in configs/queues.conf.sample
app_queue allows calls to members in a "Unknown" state to be treated as available
setting check_state_unknown = yes will cause app_queue to query the channel driver
to better determine the state this only applies to queues with ringinuse or ignorebusy
set appropriately.
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git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@341624 65c4cc65-6c06-0410-ace0-fbb531ad65f3
app_queue logs the events ADDMEMBER and REMOVEMEMBER with the agent field set
to the interface value rather than the membername value when a member is added
with a state_interface value set. However all other member related queue
events are logged with the membername when a state_interface is set. This
patch makes these fields optionally more consistent and correct.
(closes issue ASTERISK-14769)
Review: https://reviewboard.asterisk.org/r/1286
Patch-by: Jamuel Starkey
Tested-by: Kinsey Moore <kmoore@digium.com>
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@331037 65c4cc65-6c06-0410-ace0-fbb531ad65f3
* Added general option negative_penalty_invalid default off. when set
members are seen as invalid/logged out when there penalty is negative.
for realtime members when set remove from queue will set penalty to -1.
* Added queue option autopausedelay when autopause is enabled it will be
delayed for this number of seconds since last successful call if there
was no prior call the agent will be autopaused immediately.
* Added member option ignorebusy this when set and ringinuse is not
will allow per member control of multiple calls as ringinuse does for
the Queue.
- Mark QUEUE_MEMBER_PENALTY Deprecated it never worked for realtime members
- QUEUE_MEMBER is now R/W supporting setting paused, ignorebusy and penalty.
(closes issue ASTERISK-17421)
(closes issue ASTERISK-17391)
Reported by: irroot
Tested by: irroot, jrose
Review: https://reviewboard.asterisk.org/r/1119/
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@325483 65c4cc65-6c06-0410-ace0-fbb531ad65f3
https://origsvn.digium.com/svn/asterisk/branches/1.8
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r303009 | jpeeler | 2011-01-20 11:10:32 -0600 (Thu, 20 Jan 2011) | 21 lines
Merged revisions 303008 via svnmerge from
https://origsvn.digium.com/svn/asterisk/branches/1.6.2
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r303008 | jpeeler | 2011-01-20 11:07:44 -0600 (Thu, 20 Jan 2011) | 14 lines
Merged revisions 303007 via svnmerge from
https://origsvn.digium.com/svn/asterisk/branches/1.4
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r303007 | jpeeler | 2011-01-20 11:04:08 -0600 (Thu, 20 Jan 2011) | 8 lines
Add new queue strategy to preserve behavior for when queue members moved to ao2.
Add queue strategy called "rrordered" to mimic old behavior from when queue
members were stored in a linked list.
ABE-2707
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git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@303011 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Let's try that again, this time removing trailing whitespace and not leading
whitespace. I can't believe no one noticed.
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@197535 65c4cc65-6c06-0410-ace0-fbb531ad65f3
https://origsvn.digium.com/svn/asterisk/branches/1.4
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r180006 | mmichelson | 2009-03-03 16:48:18 -0600 (Tue, 03 Mar 2009) | 17 lines
Clarify some documentation of queues.conf.sample
It had always been possible to explicitly specify a "blank"
value for a sound file in queues.conf and have no sound played
back. The problem with this is that it would result in some ugly
CLI warnings from file.c.
This commit introduces a check when playing a file in app_queue
to see if the name of the file is zero-length and return early if
that is the case. Also, the ability to specify the blank sound
files in queues.conf is now mentioned more clearly in queues.conf.sample
(closes issue #14227)
Reported by: caspy
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git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@180007 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Update the queues.conf.sample documentation to mention that you need to preload chan_local.so as well if you plan on using Local channels for queue members, and you're preloading pbx_config.so.
(closes issue #14179)
Reported by: CrashHD
Tested by: CrashHD
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@167477 65c4cc65-6c06-0410-ace0-fbb531ad65f3
and "leavewhenempty" options are configured in queues.conf.
Instead of using vague terms like "yes," "no," "loose," and
"strict," we now accept a comma-separated list of values
to determine when to consider a member available.
Extended details can be found in the queues.conf.sample
file. Note also that the above four referenced values are
still accepted for backwards-compatibility, but are mapped
internally to the new method of representing the option.
AST-105
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@146640 65c4cc65-6c06-0410-ace0-fbb531ad65f3
to announce-position, "limit" and "more," as well as a new option,
announce-position-limit. For more information on the use of these options,
see CHANGES or configs/queues.conf.sample.
(closes issue #10991)
Reported by: slavon
Patches:
app_q.diff uploaded by slavon (license 288)
Tested by: slavon, putnopvut
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@114906 65c4cc65-6c06-0410-ace0-fbb531ad65f3
allow the list of periodic announcments specified to be played in a random
order instead of being played sequentially.
(closes issue #6681)
Reported by: alt_phil
Tested by: putnopvut
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@109621 65c4cc65-6c06-0410-ace0-fbb531ad65f3
the saying of less-than for holdtime announcements since it can lead to awkward holdtime announcements. Using
'1' as a queue-round-seconds value is no longer valid.
(closes issue #9736)
Reported by: caio1982
Patches:
queue_announce5.diff uploaded by caio1982 (license 22)
Tested by: caio1982, putnopvut
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@103687 65c4cc65-6c06-0410-ace0-fbb531ad65f3
will monitor this second device's state for the member, even though it actually calls the first
interface. This ability has been added for statically defined queue members, realtime queue members,
and dynamic queue members added through the CLI, dialplan, or manager.
(closes issue #11603, reported by acidv)
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@97203 65c4cc65-6c06-0410-ace0-fbb531ad65f3
the QUEUE_MAX_PENALTY and the newly introduced QUEUE_MIN_PENALTY during a call depending
on the amount of time passed. The purpose is to allow the call to open up to more (or maybe
just different) members without the caller's losing his place in the queue. See
configs/queuerules.conf.sample for an example of how to set up queue rules and configs/queues.conf.sample
for how to associate a rule with a queue.
Along with the functional changes, new CLI and manager commands exist to show the rules defined and
there is an additional CLI command to reload the queue rules.
Future enhancements that may be made: support for realtime queue rules and support for dynamically adding
a rule through the manager or CLI. Also a manager command to reload the queue rules (I'll probably write
this myself very soon).
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@94370 65c4cc65-6c06-0410-ace0-fbb531ad65f3
phones to be rung in a specific order.
(closes issue #7279, reported and initially patched by diLLec, patch reworked by me)
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@87154 65c4cc65-6c06-0410-ace0-fbb531ad65f3
Reported by: snar
Patches:
app-queue-cdr-trunk.patch uploaded by snar (license 245)
queues.conf.patch uploaded by snar (license 245)
Add an updatecdr option to queues.conf, so that if a "member name" is specified,
the cdr record will be updated with that, rather than the channel.
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@82800 65c4cc65-6c06-0410-ace0-fbb531ad65f3
