file:///srv/subversion/repos/asterisk/trunk ................ r378488 | rmudgett | 2013-01-03 13:42:54 -0600 (Thu, 03 Jan 2013) | 15 lines chan_agent: Fix wrapup time wait response. * Made agent_cont_sleep() and agent_ack_sleep() stop waiting if the wrapup time expires. agent_cont_sleep() had tried but returned the wrong value to stop waiting. * Made agent_ack_sleep() take a struct agent_pvt pointer instead of a void pointer for better type safety. ........ Merged revisions 378486 from http://svn.asterisk.org/svn/asterisk/branches/1.8 ........ Merged revisions 378487 from http://svn.asterisk.org/svn/asterisk/branches/11 ................ git-svn-id: https://origsvn.digium.com/svn/asterisk/team/mmichelson/threadpool@378495 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2645 lines
79 KiB
C
2645 lines
79 KiB
C
/*
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* Asterisk -- An open source telephony toolkit.
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*
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* Copyright (C) 1999 - 2012, Digium, Inc.
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*
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* Mark Spencer <markster@digium.com>
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*
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* See http://www.asterisk.org for more information about
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* the Asterisk project. Please do not directly contact
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* any of the maintainers of this project for assistance;
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* the project provides a web site, mailing lists and IRC
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* channels for your use.
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*
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* This program is free software, distributed under the terms of
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* the GNU General Public License Version 2. See the LICENSE file
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* at the top of the source tree.
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*/
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/*! \file
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*
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* \brief Implementation of Agents (proxy channel)
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*
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* \author Mark Spencer <markster@digium.com>
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*
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* This file is the implementation of Agents modules.
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* It is a dynamic module that is loaded by Asterisk.
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* \par See also
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* \arg \ref Config_agent
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*
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* \ingroup channel_drivers
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*/
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/*** MODULEINFO
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<depend>chan_local</depend>
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<depend>res_monitor</depend>
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<support_level>core</support_level>
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***/
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#include "asterisk.h"
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ASTERISK_FILE_VERSION(__FILE__, "$Revision$")
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#include <sys/socket.h>
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#include <fcntl.h>
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#include <netdb.h>
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#include <netinet/in.h>
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#include <arpa/inet.h>
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#include <sys/signal.h>
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#include "asterisk/lock.h"
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#include "asterisk/channel.h"
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#include "asterisk/config.h"
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#include "asterisk/module.h"
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#include "asterisk/pbx.h"
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#include "asterisk/sched.h"
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#include "asterisk/io.h"
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#include "asterisk/acl.h"
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#include "asterisk/callerid.h"
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#include "asterisk/file.h"
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#include "asterisk/cli.h"
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#include "asterisk/app.h"
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#include "asterisk/musiconhold.h"
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#include "asterisk/manager.h"
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#include "asterisk/features.h"
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#include "asterisk/utils.h"
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#include "asterisk/causes.h"
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#include "asterisk/astdb.h"
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#include "asterisk/devicestate.h"
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#include "asterisk/monitor.h"
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#include "asterisk/stringfields.h"
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#include "asterisk/event.h"
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#include "asterisk/data.h"
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/*** DOCUMENTATION
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<application name="AgentLogin" language="en_US">
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<synopsis>
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Call agent login.
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</synopsis>
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<syntax>
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<parameter name="AgentNo" />
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<parameter name="options">
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<optionlist>
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<option name="s">
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<para>silent login - do not announce the login ok segment after
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agent logged on/off</para>
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</option>
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</optionlist>
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</parameter>
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</syntax>
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<description>
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<para>Asks the agent to login to the system. Always returns <literal>-1</literal>.
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While logged in, the agent can receive calls and will hear a <literal>beep</literal>
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when a new call comes in. The agent can dump the call by pressing the star key.</para>
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</description>
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<see-also>
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<ref type="application">Queue</ref>
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<ref type="application">AddQueueMember</ref>
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<ref type="application">RemoveQueueMember</ref>
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<ref type="application">PauseQueueMember</ref>
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<ref type="application">UnpauseQueueMember</ref>
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<ref type="function">AGENT</ref>
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<ref type="filename">agents.conf</ref>
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<ref type="filename">queues.conf</ref>
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</see-also>
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</application>
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<application name="AgentMonitorOutgoing" language="en_US">
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<synopsis>
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Record agent's outgoing call.
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</synopsis>
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<syntax>
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<parameter name="options">
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<optionlist>
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<option name="d">
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<para>make the app return <literal>-1</literal> if there is an error condition.</para>
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</option>
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<option name="c">
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<para>change the CDR so that the source of the call is
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<literal>Agent/agent_id</literal></para>
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</option>
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<option name="n">
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<para>don't generate the warnings when there is no callerid or the
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agentid is not known. It's handy if you want to have one context
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for agent and non-agent calls.</para>
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</option>
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</optionlist>
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</parameter>
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</syntax>
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<description>
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<para>Tries to figure out the id of the agent who is placing outgoing call based on
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comparison of the callerid of the current interface and the global variable
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placed by the AgentCallbackLogin application. That's why it should be used only
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with the AgentCallbackLogin app. Uses the monitoring functions in chan_agent
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instead of Monitor application. That has to be configured in the
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<filename>agents.conf</filename> file.</para>
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<para>Normally the app returns <literal>0</literal> unless the options are passed.</para>
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</description>
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<see-also>
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<ref type="filename">agents.conf</ref>
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</see-also>
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</application>
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<function name="AGENT" language="en_US">
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<synopsis>
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Gets information about an Agent
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</synopsis>
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<syntax argsep=":">
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<parameter name="agentid" required="true" />
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<parameter name="item">
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<para>The valid items to retrieve are:</para>
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<enumlist>
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<enum name="status">
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<para>(default) The status of the agent (LOGGEDIN | LOGGEDOUT)</para>
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</enum>
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<enum name="password">
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<para>The password of the agent</para>
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</enum>
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<enum name="name">
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<para>The name of the agent</para>
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</enum>
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<enum name="mohclass">
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<para>MusicOnHold class</para>
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</enum>
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<enum name="channel">
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<para>The name of the active channel for the Agent (AgentLogin)</para>
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</enum>
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<enum name="fullchannel">
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<para>The untruncated name of the active channel for the Agent (AgentLogin)</para>
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</enum>
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</enumlist>
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</parameter>
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</syntax>
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<description></description>
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</function>
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<manager name="Agents" language="en_US">
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<synopsis>
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Lists agents and their status.
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</synopsis>
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<syntax>
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<xi:include xpointer="xpointer(/docs/manager[@name='Login']/syntax/parameter[@name='ActionID'])" />
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</syntax>
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<description>
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<para>Will list info about all possible agents.</para>
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</description>
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</manager>
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<manager name="AgentLogoff" language="en_US">
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<synopsis>
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Sets an agent as no longer logged in.
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</synopsis>
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<syntax>
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<xi:include xpointer="xpointer(/docs/manager[@name='Login']/syntax/parameter[@name='ActionID'])" />
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<parameter name="Agent" required="true">
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<para>Agent ID of the agent to log off.</para>
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</parameter>
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<parameter name="Soft">
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<para>Set to <literal>true</literal> to not hangup existing calls.</para>
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</parameter>
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</syntax>
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<description>
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<para>Sets an agent as no longer logged in.</para>
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</description>
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</manager>
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***/
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static const char tdesc[] = "Call Agent Proxy Channel";
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static const char config[] = "agents.conf";
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static const char app[] = "AgentLogin";
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static const char app3[] = "AgentMonitorOutgoing";
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static char moh[80] = "default";
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#define AST_MAX_AGENT 80 /*!< Agent ID or Password max length */
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#define AST_MAX_BUF 256
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#define AST_MAX_FILENAME_LEN 256
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static const char pa_family[] = "Agents"; /*!< Persistent Agents astdb family */
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#define PA_MAX_LEN 2048 /*!< The maximum length of each persistent member agent database entry */
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#define DEFAULT_ACCEPTDTMF '#'
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#define DEFAULT_ENDDTMF '*'
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static ast_group_t group;
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static int autologoff;
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static int wrapuptime;
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static int ackcall;
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static int endcall;
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static int autologoffunavail = 0;
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static char acceptdtmf = DEFAULT_ACCEPTDTMF;
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static char enddtmf = DEFAULT_ENDDTMF;
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static int maxlogintries = 3;
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static char agentgoodbye[AST_MAX_FILENAME_LEN] = "vm-goodbye";
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static int recordagentcalls = 0;
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static char recordformat[AST_MAX_BUF] = "";
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static char recordformatext[AST_MAX_BUF] = "";
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static char urlprefix[AST_MAX_BUF] = "";
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static char savecallsin[AST_MAX_BUF] = "";
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static int updatecdr = 0;
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static char beep[AST_MAX_BUF] = "beep";
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#define GETAGENTBYCALLERID "AGENTBYCALLERID"
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enum {
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AGENT_FLAG_ACKCALL = (1 << 0),
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AGENT_FLAG_AUTOLOGOFF = (1 << 1),
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AGENT_FLAG_WRAPUPTIME = (1 << 2),
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AGENT_FLAG_ACCEPTDTMF = (1 << 3),
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AGENT_FLAG_ENDDTMF = (1 << 4),
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};
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/*! \brief Structure representing an agent. */
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struct agent_pvt {
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ast_mutex_t lock; /*!< Channel private lock */
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int dead; /*!< Poised for destruction? */
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int pending; /*!< Not a real agent -- just pending a match */
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int abouttograb; /*!< About to grab */
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int autologoff; /*!< Auto timeout time */
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int ackcall; /*!< ackcall */
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int deferlogoff; /*!< Defer logoff to hangup */
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char acceptdtmf;
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char enddtmf;
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time_t loginstart; /*!< When agent first logged in (0 when logged off) */
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time_t start; /*!< When call started */
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struct timeval lastdisc; /*!< When last disconnected */
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int wrapuptime; /*!< Wrapup time in ms */
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ast_group_t group; /*!< Group memberships */
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int acknowledged; /*!< Acknowledged */
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char moh[80]; /*!< Which music on hold */
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char agent[AST_MAX_AGENT]; /*!< Agent ID */
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char password[AST_MAX_AGENT]; /*!< Password for Agent login */
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char name[AST_MAX_AGENT];
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int app_lock_flag;
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ast_cond_t app_complete_cond;
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ast_cond_t login_wait_cond;
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int app_sleep_cond; /*!< Non-zero if the login app should sleep. */
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struct ast_channel *owner; /*!< Agent */
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struct ast_channel *chan; /*!< Channel we use */
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unsigned int flags; /*!< Flags show if settings were applied with channel vars */
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AST_LIST_ENTRY(agent_pvt) list;/*!< Next Agent in the linked list. */
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};
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#define DATA_EXPORT_AGENT(MEMBER) \
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MEMBER(agent_pvt, autologoff, AST_DATA_INTEGER) \
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MEMBER(agent_pvt, ackcall, AST_DATA_BOOLEAN) \
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MEMBER(agent_pvt, deferlogoff, AST_DATA_BOOLEAN) \
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MEMBER(agent_pvt, wrapuptime, AST_DATA_MILLISECONDS) \
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MEMBER(agent_pvt, acknowledged, AST_DATA_BOOLEAN) \
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MEMBER(agent_pvt, name, AST_DATA_STRING) \
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MEMBER(agent_pvt, password, AST_DATA_PASSWORD) \
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MEMBER(agent_pvt, acceptdtmf, AST_DATA_CHARACTER)
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AST_DATA_STRUCTURE(agent_pvt, DATA_EXPORT_AGENT);
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static AST_LIST_HEAD_STATIC(agents, agent_pvt); /*!< Holds the list of agents (loaded form agents.conf). */
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#define CHECK_FORMATS(ast, p) do { \
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if (p->chan) {\
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if (!(ast_format_cap_identical(ast_channel_nativeformats(ast), ast_channel_nativeformats(p->chan)))) { \
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char tmp1[256], tmp2[256]; \
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ast_debug(1, "Native formats changing from '%s' to '%s'\n", ast_getformatname_multiple(tmp1, sizeof(tmp1), ast_channel_nativeformats(ast)), ast_getformatname_multiple(tmp2, sizeof(tmp2), ast_channel_nativeformats(p->chan))); \
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/* Native formats changed, reset things */ \
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ast_format_cap_copy(ast_channel_nativeformats(ast), ast_channel_nativeformats(p->chan)); \
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ast_debug(1, "Resetting read to '%s' and write to '%s'\n", ast_getformatname(ast_channel_readformat(ast)), ast_getformatname(ast_channel_writeformat(ast)));\
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ast_set_read_format(ast, ast_channel_readformat(ast)); \
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ast_set_write_format(ast, ast_channel_writeformat(ast)); \
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} \
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if ((ast_format_cmp(ast_channel_readformat(p->chan), ast_channel_rawreadformat(ast)) != AST_FORMAT_CMP_EQUAL) && !ast_channel_generator(p->chan)) \
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ast_set_read_format(p->chan, ast_channel_rawreadformat(ast)); \
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if ((ast_format_cmp(ast_channel_writeformat(p->chan), ast_channel_rawwriteformat(ast)) != AST_FORMAT_CMP_EQUAL) && !ast_channel_generator(p->chan)) \
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ast_set_write_format(p->chan, ast_channel_rawwriteformat(ast)); \
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} \
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} while(0)
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/*! \brief Cleanup moves all the relevant FD's from the 2nd to the first, but retains things
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properly for a timingfd XXX This might need more work if agents were logged in as agents or other
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totally impractical combinations XXX */
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#define CLEANUP(ast, p) do { \
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int x; \
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if (p->chan) { \
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for (x = 0; x < AST_MAX_FDS; x++) { \
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if (x != AST_TIMING_FD) { \
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ast_channel_set_fd(ast, x, ast_channel_fd(p->chan, x)); \
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} \
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} \
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ast_channel_set_fd(ast, AST_AGENT_FD, ast_channel_fd(p->chan, AST_TIMING_FD)); \
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} \
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} while(0)
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/*--- Forward declarations */
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static struct ast_channel *agent_request(const char *type, struct ast_format_cap *cap, const struct ast_channel *requestor, const char *data, int *cause);
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static int agent_devicestate(const char *data);
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static int agent_digit_begin(struct ast_channel *ast, char digit);
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static int agent_digit_end(struct ast_channel *ast, char digit, unsigned int duration);
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static int agent_call(struct ast_channel *ast, const char *dest, int timeout);
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static int agent_hangup(struct ast_channel *ast);
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static int agent_answer(struct ast_channel *ast);
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static struct ast_frame *agent_read(struct ast_channel *ast);
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static int agent_write(struct ast_channel *ast, struct ast_frame *f);
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static int agent_sendhtml(struct ast_channel *ast, int subclass, const char *data, int datalen);
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static int agent_sendtext(struct ast_channel *ast, const char *text);
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static int agent_indicate(struct ast_channel *ast, int condition, const void *data, size_t datalen);
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static int agent_fixup(struct ast_channel *oldchan, struct ast_channel *newchan);
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static struct ast_channel *agent_bridgedchannel(struct ast_channel *chan, struct ast_channel *bridge);
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static char *complete_agent_logoff_cmd(const char *line, const char *word, int pos, int state);
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static struct ast_channel* agent_get_base_channel(struct ast_channel *chan);
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static int agent_set_base_channel(struct ast_channel *chan, struct ast_channel *base);
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static int agent_logoff(const char *agent, int soft);
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/*! \brief Channel interface description for PBX integration */
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static struct ast_channel_tech agent_tech = {
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.type = "Agent",
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.description = tdesc,
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.requester = agent_request,
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.devicestate = agent_devicestate,
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.send_digit_begin = agent_digit_begin,
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.send_digit_end = agent_digit_end,
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.call = agent_call,
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.hangup = agent_hangup,
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.answer = agent_answer,
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.read = agent_read,
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.write = agent_write,
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.write_video = agent_write,
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.send_html = agent_sendhtml,
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.send_text = agent_sendtext,
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.exception = agent_read,
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.indicate = agent_indicate,
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.fixup = agent_fixup,
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.bridged_channel = agent_bridgedchannel,
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.get_base_channel = agent_get_base_channel,
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.set_base_channel = agent_set_base_channel,
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};
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/*!
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* \brief Locks the owning channel for a LOCKED pvt while obeying locking order. The pvt
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* must enter this function locked and will be returned locked, but this function will
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* unlock the pvt for a short time, so it can't be used while expecting the pvt to remain
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* static. If function returns a non NULL channel, it will need to be unlocked and
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* unrefed once it is no longer needed.
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*
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* \param pvt Pointer to the LOCKED agent_pvt for which the owner is needed
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* locked channel which owns the pvt at the time of completion. NULL if not available.
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*/
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static struct ast_channel *agent_lock_owner(struct agent_pvt *pvt)
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{
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struct ast_channel *owner;
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for (;;) {
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if (!pvt->owner) { /* No owner. Nothing to do. */
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return NULL;
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}
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/* If we don't ref the owner, it could be killed when we unlock the pvt. */
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owner = ast_channel_ref(pvt->owner);
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/* Locking order requires us to lock channel, then pvt. */
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ast_mutex_unlock(&pvt->lock);
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ast_channel_lock(owner);
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ast_mutex_lock(&pvt->lock);
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/* Check if owner changed during pvt unlock period */
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if (owner != pvt->owner) { /* Channel changed. Unref and do another pass. */
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ast_channel_unlock(owner);
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owner = ast_channel_unref(owner);
|
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} else { /* Channel stayed the same. Return it. */
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return owner;
|
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}
|
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}
|
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}
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|
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/*!
|
|
* \internal
|
|
* \brief Destroy an agent pvt struct.
|
|
*
|
|
* \param doomed Agent pvt to destroy.
|
|
*
|
|
* \return Nothing
|
|
*/
|
|
static void agent_pvt_destroy(struct agent_pvt *doomed)
|
|
{
|
|
ast_mutex_destroy(&doomed->lock);
|
|
ast_cond_destroy(&doomed->app_complete_cond);
|
|
ast_cond_destroy(&doomed->login_wait_cond);
|
|
ast_free(doomed);
|
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}
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|
|
/*!
|
|
* Adds an agent to the global list of agents.
|
|
*
|
|
* \param agent A string with the username, password and real name of an agent. As defined in agents.conf. Example: "13,169,John Smith"
|
|
* \param pending If it is pending or not.
|
|
* @return The just created agent.
|
|
* \sa agent_pvt, agents.
|
|
*/
|
|
static struct agent_pvt *add_agent(const char *agent, int pending)
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|
{
|
|
char *parse;
|
|
AST_DECLARE_APP_ARGS(args,
|
|
AST_APP_ARG(agt);
|
|
AST_APP_ARG(password);
|
|
AST_APP_ARG(name);
|
|
);
|
|
char *password = NULL;
|
|
char *name = NULL;
|
|
char *agt = NULL;
|
|
struct agent_pvt *p;
|
|
|
|
parse = ast_strdupa(agent);
|
|
|
|
/* Extract username (agt), password and name from agent (args). */
|
|
AST_STANDARD_APP_ARGS(args, parse);
|
|
|
|
if(args.argc == 0) {
|
|
ast_log(LOG_WARNING, "A blank agent line!\n");
|
|
return NULL;
|
|
}
|
|
|
|
if(ast_strlen_zero(args.agt) ) {
|
|
ast_log(LOG_WARNING, "An agent line with no agentid!\n");
|
|
return NULL;
|
|
} else
|
|
agt = args.agt;
|
|
|
|
if(!ast_strlen_zero(args.password)) {
|
|
password = args.password;
|
|
while (*password && *password < 33) password++;
|
|
}
|
|
if(!ast_strlen_zero(args.name)) {
|
|
name = args.name;
|
|
while (*name && *name < 33) name++;
|
|
}
|
|
|
|
if (!pending) {
|
|
/* Are we searching for the agent here ? To see if it exists already ? */
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
if (!strcmp(p->agent, agt)) {
|
|
break;
|
|
}
|
|
}
|
|
} else {
|
|
p = NULL;
|
|
}
|
|
if (!p) {
|
|
// Build the agent.
|
|
if (!(p = ast_calloc(1, sizeof(*p))))
|
|
return NULL;
|
|
ast_copy_string(p->agent, agt, sizeof(p->agent));
|
|
ast_mutex_init(&p->lock);
|
|
ast_cond_init(&p->app_complete_cond, NULL);
|
|
ast_cond_init(&p->login_wait_cond, NULL);
|
|
p->app_lock_flag = 0;
|
|
p->app_sleep_cond = 1;
|
|
p->group = group;
|
|
p->pending = pending;
|
|
AST_LIST_INSERT_TAIL(&agents, p, list);
|
|
}
|
|
|
|
ast_copy_string(p->password, password ? password : "", sizeof(p->password));
|
|
ast_copy_string(p->name, name ? name : "", sizeof(p->name));
|
|
ast_copy_string(p->moh, moh, sizeof(p->moh));
|
|
if (!ast_test_flag(p, AGENT_FLAG_ACKCALL)) {
|
|
p->ackcall = ackcall;
|
|
}
|
|
if (!ast_test_flag(p, AGENT_FLAG_AUTOLOGOFF)) {
|
|
p->autologoff = autologoff;
|
|
}
|
|
if (!ast_test_flag(p, AGENT_FLAG_ACCEPTDTMF)) {
|
|
p->acceptdtmf = acceptdtmf;
|
|
}
|
|
if (!ast_test_flag(p, AGENT_FLAG_ENDDTMF)) {
|
|
p->enddtmf = enddtmf;
|
|
}
|
|
|
|
/* If someone reduces the wrapuptime and reloads, we want it
|
|
* to change the wrapuptime immediately on all calls */
|
|
if (!ast_test_flag(p, AGENT_FLAG_WRAPUPTIME) && p->wrapuptime > wrapuptime) {
|
|
struct timeval now = ast_tvnow();
|
|
/* XXX check what is this exactly */
|
|
|
|
/* We won't be pedantic and check the tv_usec val */
|
|
if (p->lastdisc.tv_sec > (now.tv_sec + wrapuptime/1000)) {
|
|
p->lastdisc.tv_sec = now.tv_sec + wrapuptime/1000;
|
|
p->lastdisc.tv_usec = now.tv_usec;
|
|
}
|
|
}
|
|
p->wrapuptime = wrapuptime;
|
|
|
|
if (pending)
|
|
p->dead = 1;
|
|
else
|
|
p->dead = 0;
|
|
return p;
|
|
}
|
|
|
|
/*!
|
|
* Deletes an agent after doing some clean up.
|
|
* Further documentation: How safe is this function ? What state should the agent be to be cleaned.
|
|
*
|
|
* \warning XXX This function seems to be very unsafe.
|
|
* Potential for double free and use after free among other
|
|
* problems.
|
|
*
|
|
* \param p Agent to be deleted.
|
|
* \returns Always 0.
|
|
*/
|
|
static int agent_cleanup(struct agent_pvt *p)
|
|
{
|
|
struct ast_channel *chan;
|
|
|
|
ast_mutex_lock(&p->lock);
|
|
chan = p->owner;
|
|
p->owner = NULL;
|
|
/* Release ownership of the agent to other threads (presumably running the login app). */
|
|
p->app_sleep_cond = 1;
|
|
p->app_lock_flag = 0;
|
|
ast_cond_signal(&p->app_complete_cond);
|
|
if (chan) {
|
|
ast_channel_tech_pvt_set(chan, NULL);
|
|
chan = ast_channel_release(chan);
|
|
}
|
|
if (p->dead) {
|
|
ast_mutex_unlock(&p->lock);
|
|
agent_pvt_destroy(p);
|
|
} else {
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
return 0;
|
|
}
|
|
|
|
static int agent_answer(struct ast_channel *ast)
|
|
{
|
|
ast_log(LOG_WARNING, "Huh? Agent is being asked to answer?\n");
|
|
return -1;
|
|
}
|
|
|
|
static int __agent_start_monitoring(struct ast_channel *ast, struct agent_pvt *p, int needlock)
|
|
{
|
|
char tmp[AST_MAX_BUF],tmp2[AST_MAX_BUF], *pointer;
|
|
char filename[AST_MAX_BUF];
|
|
int res = -1;
|
|
if (!p)
|
|
return -1;
|
|
if (!ast_channel_monitor(ast)) {
|
|
snprintf(filename, sizeof(filename), "agent-%s-%s",p->agent, ast_channel_uniqueid(ast));
|
|
/* substitute . for - */
|
|
if ((pointer = strchr(filename, '.')))
|
|
*pointer = '-';
|
|
snprintf(tmp, sizeof(tmp), "%s%s", savecallsin, filename);
|
|
ast_monitor_start(ast, recordformat, tmp, needlock, X_REC_IN | X_REC_OUT);
|
|
ast_monitor_setjoinfiles(ast, 1);
|
|
snprintf(tmp2, sizeof(tmp2), "%s%s.%s", urlprefix, filename, recordformatext);
|
|
#if 0
|
|
ast_verbose("name is %s, link is %s\n",tmp, tmp2);
|
|
#endif
|
|
if (!ast_channel_cdr(ast))
|
|
ast_channel_cdr_set(ast, ast_cdr_alloc());
|
|
ast_cdr_setuserfield(ast, tmp2);
|
|
res = 0;
|
|
} else
|
|
ast_log(LOG_ERROR, "Recording already started on that call.\n");
|
|
return res;
|
|
}
|
|
|
|
static int agent_start_monitoring(struct ast_channel *ast, int needlock)
|
|
{
|
|
return __agent_start_monitoring(ast, ast_channel_tech_pvt(ast), needlock);
|
|
}
|
|
|
|
static struct ast_frame *agent_read(struct ast_channel *ast)
|
|
{
|
|
struct agent_pvt *p = ast_channel_tech_pvt(ast);
|
|
struct ast_frame *f = NULL;
|
|
static struct ast_frame answer_frame = { AST_FRAME_CONTROL, { AST_CONTROL_ANSWER } };
|
|
int cur_time = time(NULL);
|
|
struct ast_channel *owner;
|
|
|
|
ast_mutex_lock(&p->lock);
|
|
owner = agent_lock_owner(p);
|
|
|
|
CHECK_FORMATS(ast, p);
|
|
if (!p->start) {
|
|
p->start = cur_time;
|
|
}
|
|
if (p->chan) {
|
|
ast_copy_flags(ast_channel_flags(p->chan), ast_channel_flags(ast), AST_FLAG_EXCEPTION);
|
|
ast_channel_fdno_set(p->chan, (ast_channel_fdno(ast) == AST_AGENT_FD) ? AST_TIMING_FD : ast_channel_fdno(ast));
|
|
f = ast_read(p->chan);
|
|
} else
|
|
f = &ast_null_frame;
|
|
if (!f) {
|
|
/* If there's a channel, make it NULL */
|
|
if (p->chan) {
|
|
ast_channel_internal_bridged_channel_set(p->chan, NULL);
|
|
p->chan = NULL;
|
|
ast_devstate_changed(AST_DEVICE_UNAVAILABLE, AST_DEVSTATE_CACHABLE, "Agent/%s", p->agent);
|
|
p->acknowledged = 0;
|
|
}
|
|
} else {
|
|
/* if acknowledgement is not required, and the channel is up, we may have missed
|
|
an AST_CONTROL_ANSWER (if there was one), so mark the call acknowledged anyway */
|
|
if (!p->ackcall && !p->acknowledged && p->chan && (ast_channel_state(p->chan) == AST_STATE_UP)) {
|
|
p->acknowledged = 1;
|
|
}
|
|
|
|
if (!p->acknowledged) {
|
|
int howlong = cur_time - p->start;
|
|
if (p->autologoff && (howlong >= p->autologoff)) {
|
|
ast_log(LOG_NOTICE, "Agent '%s' didn't answer/confirm within %d seconds (waited %d)\n", p->name, p->autologoff, howlong);
|
|
if (owner || p->chan) {
|
|
if (owner) {
|
|
ast_softhangup(owner, AST_SOFTHANGUP_EXPLICIT);
|
|
ast_channel_unlock(owner);
|
|
owner = ast_channel_unref(owner);
|
|
}
|
|
|
|
while (p->chan && ast_channel_trylock(p->chan)) {
|
|
DEADLOCK_AVOIDANCE(&p->lock);
|
|
}
|
|
if (p->chan) {
|
|
ast_softhangup(p->chan, AST_SOFTHANGUP_EXPLICIT);
|
|
ast_channel_unlock(p->chan);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
switch (f->frametype) {
|
|
case AST_FRAME_CONTROL:
|
|
if (f->subclass.integer == AST_CONTROL_ANSWER) {
|
|
if (p->ackcall) {
|
|
ast_verb(3, "%s answered, waiting for '%c' to acknowledge\n", ast_channel_name(p->chan), p->acceptdtmf);
|
|
/* Don't pass answer along */
|
|
ast_frfree(f);
|
|
f = &ast_null_frame;
|
|
} else {
|
|
p->acknowledged = 1;
|
|
/* Use the builtin answer frame for the
|
|
recording start check below. */
|
|
ast_frfree(f);
|
|
f = &answer_frame;
|
|
}
|
|
}
|
|
break;
|
|
case AST_FRAME_DTMF_BEGIN:
|
|
/*ignore DTMF begin's as it can cause issues with queue announce files*/
|
|
if((!p->acknowledged && f->subclass.integer == p->acceptdtmf) || (f->subclass.integer == p->enddtmf && endcall)){
|
|
ast_frfree(f);
|
|
f = &ast_null_frame;
|
|
}
|
|
break;
|
|
case AST_FRAME_DTMF_END:
|
|
if (!p->acknowledged && (f->subclass.integer == p->acceptdtmf)) {
|
|
if (p->chan) {
|
|
ast_verb(3, "%s acknowledged\n", ast_channel_name(p->chan));
|
|
}
|
|
p->acknowledged = 1;
|
|
ast_frfree(f);
|
|
f = &answer_frame;
|
|
} else if (f->subclass.integer == p->enddtmf && endcall) {
|
|
/* terminates call */
|
|
ast_frfree(f);
|
|
f = NULL;
|
|
}
|
|
break;
|
|
case AST_FRAME_VOICE:
|
|
case AST_FRAME_VIDEO:
|
|
/* don't pass voice or video until the call is acknowledged */
|
|
if (!p->acknowledged) {
|
|
ast_frfree(f);
|
|
f = &ast_null_frame;
|
|
}
|
|
default:
|
|
/* pass everything else on through */
|
|
break;
|
|
}
|
|
}
|
|
|
|
if (owner) {
|
|
ast_channel_unlock(owner);
|
|
owner = ast_channel_unref(owner);
|
|
}
|
|
|
|
CLEANUP(ast,p);
|
|
if (p->chan && !ast_channel_internal_bridged_channel(p->chan)) {
|
|
if (strcasecmp(ast_channel_tech(p->chan)->type, "Local")) {
|
|
ast_channel_internal_bridged_channel_set(p->chan, ast);
|
|
ast_debug(1, "Bridge on '%s' being set to '%s' (3)\n", ast_channel_name(p->chan), ast_channel_name(ast_channel_internal_bridged_channel(p->chan)));
|
|
}
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
if (recordagentcalls && f == &answer_frame)
|
|
agent_start_monitoring(ast,0);
|
|
return f;
|
|
}
|
|
|
|
static int agent_sendhtml(struct ast_channel *ast, int subclass, const char *data, int datalen)
|
|
{
|
|
struct agent_pvt *p = ast_channel_tech_pvt(ast);
|
|
int res = -1;
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->chan)
|
|
res = ast_channel_sendhtml(p->chan, subclass, data, datalen);
|
|
ast_mutex_unlock(&p->lock);
|
|
return res;
|
|
}
|
|
|
|
static int agent_sendtext(struct ast_channel *ast, const char *text)
|
|
{
|
|
struct agent_pvt *p = ast_channel_tech_pvt(ast);
|
|
int res = -1;
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->chan)
|
|
res = ast_sendtext(p->chan, text);
|
|
ast_mutex_unlock(&p->lock);
|
|
return res;
|
|
}
|
|
|
|
static int agent_write(struct ast_channel *ast, struct ast_frame *f)
|
|
{
|
|
struct agent_pvt *p = ast_channel_tech_pvt(ast);
|
|
int res = -1;
|
|
CHECK_FORMATS(ast, p);
|
|
ast_mutex_lock(&p->lock);
|
|
if (!p->chan)
|
|
res = 0;
|
|
else {
|
|
if ((f->frametype != AST_FRAME_VOICE) ||
|
|
(f->frametype != AST_FRAME_VIDEO) ||
|
|
(ast_format_cmp(&f->subclass.format, ast_channel_writeformat(p->chan)) != AST_FORMAT_CMP_NOT_EQUAL)) {
|
|
res = ast_write(p->chan, f);
|
|
} else {
|
|
ast_debug(1, "Dropping one incompatible %s frame on '%s' to '%s'\n",
|
|
f->frametype == AST_FRAME_VOICE ? "audio" : "video",
|
|
ast_channel_name(ast), ast_channel_name(p->chan));
|
|
res = 0;
|
|
}
|
|
}
|
|
CLEANUP(ast, p);
|
|
ast_mutex_unlock(&p->lock);
|
|
return res;
|
|
}
|
|
|
|
static int agent_fixup(struct ast_channel *oldchan, struct ast_channel *newchan)
|
|
{
|
|
struct agent_pvt *p = ast_channel_tech_pvt(newchan);
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->owner != oldchan) {
|
|
ast_log(LOG_WARNING, "old channel wasn't %p but was %p\n", oldchan, p->owner);
|
|
ast_mutex_unlock(&p->lock);
|
|
return -1;
|
|
}
|
|
p->owner = newchan;
|
|
ast_mutex_unlock(&p->lock);
|
|
return 0;
|
|
}
|
|
|
|
static int agent_indicate(struct ast_channel *ast, int condition, const void *data, size_t datalen)
|
|
{
|
|
struct agent_pvt *p = ast_channel_tech_pvt(ast);
|
|
int res = -1;
|
|
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->chan && !ast_check_hangup(p->chan)) {
|
|
ast_channel_unlock(ast);
|
|
ast_channel_lock(p->chan);
|
|
res = ast_channel_tech(p->chan)->indicate
|
|
? ast_channel_tech(p->chan)->indicate(p->chan, condition, data, datalen)
|
|
: -1;
|
|
ast_channel_unlock(p->chan);
|
|
ast_mutex_unlock(&p->lock);
|
|
ast_channel_lock(ast);
|
|
} else {
|
|
ast_mutex_unlock(&p->lock);
|
|
res = 0;
|
|
}
|
|
return res;
|
|
}
|
|
|
|
static int agent_digit_begin(struct ast_channel *ast, char digit)
|
|
{
|
|
struct agent_pvt *p = ast_channel_tech_pvt(ast);
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->chan) {
|
|
ast_senddigit_begin(p->chan, digit);
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
return 0;
|
|
}
|
|
|
|
static int agent_digit_end(struct ast_channel *ast, char digit, unsigned int duration)
|
|
{
|
|
struct agent_pvt *p = ast_channel_tech_pvt(ast);
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->chan) {
|
|
ast_senddigit_end(p->chan, digit, duration);
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
return 0;
|
|
}
|
|
|
|
static int agent_call(struct ast_channel *ast, const char *dest, int timeout)
|
|
{
|
|
struct agent_pvt *p = ast_channel_tech_pvt(ast);
|
|
int res = -1;
|
|
int newstate=0;
|
|
struct ast_channel *chan;
|
|
|
|
ast_mutex_lock(&p->lock);
|
|
p->acknowledged = 0;
|
|
|
|
if (p->pending) {
|
|
ast_log(LOG_DEBUG, "Pretending to dial on pending agent\n");
|
|
ast_mutex_unlock(&p->lock);
|
|
ast_setstate(ast, AST_STATE_DIALING);
|
|
return 0;
|
|
}
|
|
|
|
if (!p->chan) {
|
|
ast_log(LOG_DEBUG, "Agent disconnected while we were connecting the call\n");
|
|
ast_mutex_unlock(&p->lock);
|
|
return res;
|
|
}
|
|
ast_verb(3, "agent_call, call to agent '%s' call on '%s'\n", p->agent, ast_channel_name(p->chan));
|
|
ast_debug(3, "Playing beep, lang '%s'\n", ast_channel_language(p->chan));
|
|
|
|
chan = p->chan;
|
|
ast_mutex_unlock(&p->lock);
|
|
|
|
res = ast_streamfile(chan, beep, ast_channel_language(chan));
|
|
ast_debug(3, "Played beep, result '%d'\n", res);
|
|
if (!res) {
|
|
res = ast_waitstream(chan, "");
|
|
ast_debug(3, "Waited for stream, result '%d'\n", res);
|
|
}
|
|
|
|
ast_mutex_lock(&p->lock);
|
|
if (!p->chan) {
|
|
/* chan went away while we were streaming, this shouldn't be possible */
|
|
res = -1;
|
|
}
|
|
|
|
if (!res) {
|
|
struct ast_format tmpfmt;
|
|
res = ast_set_read_format_from_cap(p->chan, ast_channel_nativeformats(p->chan));
|
|
ast_debug(3, "Set read format, result '%d'\n", res);
|
|
if (res)
|
|
ast_log(LOG_WARNING, "Unable to set read format to %s\n", ast_getformatname(&tmpfmt));
|
|
} else {
|
|
/* Agent hung-up */
|
|
p->chan = NULL;
|
|
ast_devstate_changed(AST_DEVICE_UNAVAILABLE, AST_DEVSTATE_CACHABLE, "Agent/%s", p->agent);
|
|
}
|
|
|
|
if (!res) {
|
|
struct ast_format tmpfmt;
|
|
res = ast_set_write_format_from_cap(p->chan, ast_channel_nativeformats(p->chan));
|
|
ast_debug(3, "Set write format, result '%d'\n", res);
|
|
if (res)
|
|
ast_log(LOG_WARNING, "Unable to set write format to %s\n", ast_getformatname(&tmpfmt));
|
|
}
|
|
if(!res) {
|
|
/* Call is immediately up, or might need ack */
|
|
if (p->ackcall) {
|
|
newstate = AST_STATE_RINGING;
|
|
} else {
|
|
newstate = AST_STATE_UP;
|
|
if (recordagentcalls)
|
|
agent_start_monitoring(ast, 0);
|
|
p->acknowledged = 1;
|
|
}
|
|
}
|
|
CLEANUP(ast, p);
|
|
ast_mutex_unlock(&p->lock);
|
|
if (newstate)
|
|
ast_setstate(ast, newstate);
|
|
return res;
|
|
}
|
|
|
|
/*! \brief return the channel or base channel if one exists. This function assumes the channel it is called on is already locked */
|
|
struct ast_channel* agent_get_base_channel(struct ast_channel *chan)
|
|
{
|
|
struct agent_pvt *p;
|
|
struct ast_channel *base = chan;
|
|
|
|
/* chan is locked by the calling function */
|
|
if (!chan || !ast_channel_tech_pvt(chan)) {
|
|
ast_log(LOG_ERROR, "whoa, you need a channel (0x%ld) with a tech_pvt (0x%ld) to get a base channel.\n", (long)chan, (chan)?(long)ast_channel_tech_pvt(chan):(long)NULL);
|
|
return NULL;
|
|
}
|
|
p = ast_channel_tech_pvt(chan);
|
|
if (p->chan)
|
|
base = p->chan;
|
|
return base;
|
|
}
|
|
|
|
int agent_set_base_channel(struct ast_channel *chan, struct ast_channel *base)
|
|
{
|
|
struct agent_pvt *p = NULL;
|
|
|
|
if (!chan || !base) {
|
|
ast_log(LOG_ERROR, "whoa, you need a channel (0x%ld) and a base channel (0x%ld) for setting.\n", (long)chan, (long)base);
|
|
return -1;
|
|
}
|
|
p = ast_channel_tech_pvt(chan);
|
|
if (!p) {
|
|
ast_log(LOG_ERROR, "whoa, channel %s is missing his tech_pvt structure!!.\n", ast_channel_name(chan));
|
|
return -1;
|
|
}
|
|
p->chan = base;
|
|
return 0;
|
|
}
|
|
|
|
static int agent_hangup(struct ast_channel *ast)
|
|
{
|
|
struct agent_pvt *p = ast_channel_tech_pvt(ast);
|
|
struct ast_channel *indicate_chan = NULL;
|
|
char *tmp_moh; /* moh buffer for indicating after unlocking p */
|
|
|
|
if (p->pending) {
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_REMOVE(&agents, p, list);
|
|
AST_LIST_UNLOCK(&agents);
|
|
}
|
|
|
|
ast_mutex_lock(&p->lock);
|
|
p->owner = NULL;
|
|
ast_channel_tech_pvt_set(ast, NULL);
|
|
p->app_sleep_cond = 1;
|
|
p->acknowledged = 0;
|
|
|
|
/* Release ownership of the agent to other threads (presumably running the login app). */
|
|
p->app_lock_flag = 0;
|
|
ast_cond_signal(&p->app_complete_cond);
|
|
|
|
/* if they really are hung up then set start to 0 so the test
|
|
* later if we're called on an already downed channel
|
|
* doesn't cause an agent to be logged out like when
|
|
* agent_request() is followed immediately by agent_hangup()
|
|
* as in apps/app_chanisavail.c:chanavail_exec()
|
|
*/
|
|
|
|
ast_debug(1, "Hangup called for state %s\n", ast_state2str(ast_channel_state(ast)));
|
|
p->start = 0;
|
|
if (p->chan) {
|
|
ast_channel_internal_bridged_channel_set(p->chan, NULL);
|
|
/* If they're dead, go ahead and hang up on the agent now */
|
|
if (p->dead) {
|
|
ast_softhangup(p->chan, AST_SOFTHANGUP_EXPLICIT);
|
|
} else if (p->loginstart) {
|
|
indicate_chan = ast_channel_ref(p->chan);
|
|
tmp_moh = ast_strdupa(p->moh);
|
|
}
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
|
|
if (indicate_chan) {
|
|
ast_indicate_data(indicate_chan, AST_CONTROL_HOLD,
|
|
S_OR(tmp_moh, NULL),
|
|
!ast_strlen_zero(tmp_moh) ? strlen(tmp_moh) + 1 : 0);
|
|
indicate_chan = ast_channel_unref(indicate_chan);
|
|
}
|
|
|
|
/* Only register a device state change if the agent is still logged in */
|
|
if (p->loginstart) {
|
|
ast_devstate_changed(AST_DEVICE_NOT_INUSE, AST_DEVSTATE_CACHABLE, "Agent/%s", p->agent);
|
|
}
|
|
|
|
if (p->abouttograb) {
|
|
/* Let the "about to grab" thread know this isn't valid anymore, and let it
|
|
kill it later */
|
|
p->abouttograb = 0;
|
|
} else if (p->dead) {
|
|
agent_pvt_destroy(p);
|
|
} else {
|
|
if (p->chan) {
|
|
/* Not dead -- check availability now */
|
|
ast_mutex_lock(&p->lock);
|
|
/* Store last disconnect time */
|
|
p->lastdisc = ast_tvadd(ast_tvnow(), ast_samp2tv(p->wrapuptime, 1000));
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
}
|
|
return 0;
|
|
}
|
|
|
|
static int agent_cont_sleep(void *data)
|
|
{
|
|
struct agent_pvt *p;
|
|
int res;
|
|
|
|
p = (struct agent_pvt *) data;
|
|
|
|
ast_mutex_lock(&p->lock);
|
|
res = p->app_sleep_cond;
|
|
if (res && p->lastdisc.tv_sec) {
|
|
if (ast_tvdiff_ms(ast_tvnow(), p->lastdisc) > 0) {
|
|
res = 0;
|
|
}
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
|
|
if (!res) {
|
|
ast_debug(5, "agent_cont_sleep() returning %d\n", res);
|
|
}
|
|
|
|
return res;
|
|
}
|
|
|
|
static int agent_ack_sleep(struct agent_pvt *p)
|
|
{
|
|
int digit;
|
|
int to = 1000;
|
|
struct ast_frame *f;
|
|
struct timeval start = ast_tvnow();
|
|
int ms;
|
|
|
|
/* Wait a second and look for something */
|
|
while ((ms = ast_remaining_ms(start, to))) {
|
|
ms = ast_waitfor(p->chan, ms);
|
|
if (ms < 0) {
|
|
return -1;
|
|
}
|
|
if (ms == 0) {
|
|
return 0;
|
|
}
|
|
f = ast_read(p->chan);
|
|
if (!f) {
|
|
return -1;
|
|
}
|
|
if (f->frametype == AST_FRAME_DTMF) {
|
|
digit = f->subclass.integer;
|
|
} else {
|
|
digit = 0;
|
|
}
|
|
ast_frfree(f);
|
|
ast_mutex_lock(&p->lock);
|
|
if (!p->app_sleep_cond) {
|
|
ast_mutex_unlock(&p->lock);
|
|
return 0;
|
|
}
|
|
if (digit == p->acceptdtmf) {
|
|
ast_mutex_unlock(&p->lock);
|
|
return 1;
|
|
}
|
|
if (p->lastdisc.tv_sec) {
|
|
if (ast_tvdiff_ms(ast_tvnow(), p->lastdisc) > 0) {
|
|
ast_mutex_unlock(&p->lock);
|
|
return 0;
|
|
}
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
return 0;
|
|
}
|
|
|
|
static struct ast_channel *agent_bridgedchannel(struct ast_channel *chan, struct ast_channel *bridge)
|
|
{
|
|
struct agent_pvt *p = ast_channel_tech_pvt(bridge);
|
|
struct ast_channel *ret = NULL;
|
|
|
|
if (p) {
|
|
if (chan == p->chan)
|
|
ret = ast_channel_internal_bridged_channel(bridge);
|
|
else if (chan == ast_channel_internal_bridged_channel(bridge))
|
|
ret = p->chan;
|
|
}
|
|
|
|
ast_debug(1, "Asked for bridged channel on '%s'/'%s', returning '%s'\n", ast_channel_name(chan), ast_channel_name(bridge), ret ? ast_channel_name(ret) : "<none>");
|
|
return ret;
|
|
}
|
|
|
|
/*! \brief Create new agent channel */
|
|
static struct ast_channel *agent_new(struct agent_pvt *p, int state, const char *linkedid, struct ast_callid *callid)
|
|
{
|
|
struct ast_channel *tmp;
|
|
#if 0
|
|
if (!p->chan) {
|
|
ast_log(LOG_WARNING, "No channel? :(\n");
|
|
return NULL;
|
|
}
|
|
#endif
|
|
if (p->pending)
|
|
tmp = ast_channel_alloc(0, state, 0, 0, "", p->chan ? ast_channel_exten(p->chan):"", p->chan ? ast_channel_context(p->chan):"", linkedid, 0, "Agent/P%s-%d", p->agent, (int) ast_random() & 0xffff);
|
|
else
|
|
tmp = ast_channel_alloc(0, state, 0, 0, "", p->chan ? ast_channel_exten(p->chan):"", p->chan ? ast_channel_context(p->chan):"", linkedid, 0, "Agent/%s", p->agent);
|
|
if (!tmp) {
|
|
ast_log(LOG_WARNING, "Unable to allocate agent channel structure\n");
|
|
return NULL;
|
|
}
|
|
|
|
if (callid) {
|
|
ast_channel_callid_set(tmp, callid);
|
|
}
|
|
|
|
ast_channel_tech_set(tmp, &agent_tech);
|
|
if (p->chan) {
|
|
ast_format_cap_copy(ast_channel_nativeformats(tmp), ast_channel_nativeformats(p->chan));
|
|
ast_format_copy(ast_channel_writeformat(tmp), ast_channel_writeformat(p->chan));
|
|
ast_format_copy(ast_channel_rawwriteformat(tmp), ast_channel_writeformat(p->chan));
|
|
ast_format_copy(ast_channel_readformat(tmp), ast_channel_readformat(p->chan));
|
|
ast_format_copy(ast_channel_rawreadformat(tmp), ast_channel_readformat(p->chan));
|
|
ast_channel_language_set(tmp, ast_channel_language(p->chan));
|
|
ast_channel_context_set(tmp, ast_channel_context(p->chan));
|
|
ast_channel_exten_set(tmp, ast_channel_exten(p->chan));
|
|
/* XXX Is this really all we copy form the originating channel?? */
|
|
} else {
|
|
ast_format_set(ast_channel_writeformat(tmp), AST_FORMAT_SLINEAR, 0);
|
|
ast_format_set(ast_channel_rawwriteformat(tmp), AST_FORMAT_SLINEAR, 0);
|
|
ast_format_set(ast_channel_readformat(tmp), AST_FORMAT_SLINEAR, 0);
|
|
ast_format_set(ast_channel_rawreadformat(tmp), AST_FORMAT_SLINEAR, 0);
|
|
ast_format_cap_add(ast_channel_nativeformats(tmp), ast_channel_writeformat(tmp));
|
|
}
|
|
/* Safe, agentlock already held */
|
|
ast_channel_tech_pvt_set(tmp, p);
|
|
p->owner = tmp;
|
|
ast_channel_priority_set(tmp, 1);
|
|
return tmp;
|
|
}
|
|
|
|
|
|
/*!
|
|
* Read configuration data. The file named agents.conf.
|
|
*
|
|
* \returns Always 0, or so it seems.
|
|
*/
|
|
static int read_agent_config(int reload)
|
|
{
|
|
struct ast_config *cfg;
|
|
struct ast_config *ucfg;
|
|
struct ast_variable *v;
|
|
struct agent_pvt *p;
|
|
const char *catname;
|
|
const char *hasagent;
|
|
int genhasagent;
|
|
struct ast_flags config_flags = { reload ? CONFIG_FLAG_FILEUNCHANGED : 0 };
|
|
|
|
group = 0;
|
|
autologoff = 0;
|
|
wrapuptime = 0;
|
|
ackcall = 0;
|
|
endcall = 1;
|
|
cfg = ast_config_load(config, config_flags);
|
|
if (!cfg) {
|
|
ast_log(LOG_NOTICE, "No agent configuration found -- agent support disabled\n");
|
|
return 0;
|
|
} else if (cfg == CONFIG_STATUS_FILEUNCHANGED) {
|
|
return -1;
|
|
} else if (cfg == CONFIG_STATUS_FILEINVALID) {
|
|
ast_log(LOG_ERROR, "%s contains a parsing error. Aborting\n", config);
|
|
return 0;
|
|
}
|
|
if ((ucfg = ast_config_load("users.conf", config_flags))) {
|
|
if (ucfg == CONFIG_STATUS_FILEUNCHANGED) {
|
|
ucfg = NULL;
|
|
} else if (ucfg == CONFIG_STATUS_FILEINVALID) {
|
|
ast_log(LOG_ERROR, "users.conf contains a parsing error. Aborting\n");
|
|
return 0;
|
|
}
|
|
}
|
|
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
p->dead = 1;
|
|
}
|
|
strcpy(moh, "default");
|
|
/* set the default recording values */
|
|
recordagentcalls = 0;
|
|
strcpy(recordformat, "wav");
|
|
strcpy(recordformatext, "wav");
|
|
urlprefix[0] = '\0';
|
|
savecallsin[0] = '\0';
|
|
|
|
/* Read in the [agents] section */
|
|
v = ast_variable_browse(cfg, "agents");
|
|
while(v) {
|
|
/* Create the interface list */
|
|
if (!strcasecmp(v->name, "agent")) {
|
|
add_agent(v->value, 0);
|
|
} else if (!strcasecmp(v->name, "group")) {
|
|
group = ast_get_group(v->value);
|
|
} else if (!strcasecmp(v->name, "autologoff")) {
|
|
autologoff = atoi(v->value);
|
|
if (autologoff < 0)
|
|
autologoff = 0;
|
|
} else if (!strcasecmp(v->name, "ackcall")) {
|
|
if (ast_true(v->value) || !strcasecmp(v->value, "always")) {
|
|
ackcall = 1;
|
|
}
|
|
} else if (!strcasecmp(v->name, "endcall")) {
|
|
endcall = ast_true(v->value);
|
|
} else if (!strcasecmp(v->name, "acceptdtmf")) {
|
|
acceptdtmf = *(v->value);
|
|
ast_log(LOG_NOTICE, "Set acceptdtmf to %c\n", acceptdtmf);
|
|
} else if (!strcasecmp(v->name, "enddtmf")) {
|
|
enddtmf = *(v->value);
|
|
} else if (!strcasecmp(v->name, "wrapuptime")) {
|
|
wrapuptime = atoi(v->value);
|
|
if (wrapuptime < 0)
|
|
wrapuptime = 0;
|
|
} else if (!strcasecmp(v->name, "maxlogintries") && !ast_strlen_zero(v->value)) {
|
|
maxlogintries = atoi(v->value);
|
|
if (maxlogintries < 0)
|
|
maxlogintries = 0;
|
|
} else if (!strcasecmp(v->name, "goodbye") && !ast_strlen_zero(v->value)) {
|
|
strcpy(agentgoodbye,v->value);
|
|
} else if (!strcasecmp(v->name, "musiconhold")) {
|
|
ast_copy_string(moh, v->value, sizeof(moh));
|
|
} else if (!strcasecmp(v->name, "updatecdr")) {
|
|
if (ast_true(v->value))
|
|
updatecdr = 1;
|
|
else
|
|
updatecdr = 0;
|
|
} else if (!strcasecmp(v->name, "autologoffunavail")) {
|
|
if (ast_true(v->value))
|
|
autologoffunavail = 1;
|
|
else
|
|
autologoffunavail = 0;
|
|
} else if (!strcasecmp(v->name, "recordagentcalls")) {
|
|
recordagentcalls = ast_true(v->value);
|
|
} else if (!strcasecmp(v->name, "recordformat")) {
|
|
ast_copy_string(recordformat, v->value, sizeof(recordformat));
|
|
if (!strcasecmp(v->value, "wav49"))
|
|
strcpy(recordformatext, "WAV");
|
|
else
|
|
ast_copy_string(recordformatext, v->value, sizeof(recordformatext));
|
|
} else if (!strcasecmp(v->name, "urlprefix")) {
|
|
ast_copy_string(urlprefix, v->value, sizeof(urlprefix));
|
|
if (urlprefix[strlen(urlprefix) - 1] != '/')
|
|
strncat(urlprefix, "/", sizeof(urlprefix) - strlen(urlprefix) - 1);
|
|
} else if (!strcasecmp(v->name, "savecallsin")) {
|
|
if (v->value[0] == '/')
|
|
ast_copy_string(savecallsin, v->value, sizeof(savecallsin));
|
|
else
|
|
snprintf(savecallsin, sizeof(savecallsin) - 2, "/%s", v->value);
|
|
if (savecallsin[strlen(savecallsin) - 1] != '/')
|
|
strncat(savecallsin, "/", sizeof(savecallsin) - strlen(savecallsin) - 1);
|
|
} else if (!strcasecmp(v->name, "custom_beep")) {
|
|
ast_copy_string(beep, v->value, sizeof(beep));
|
|
}
|
|
v = v->next;
|
|
}
|
|
if (ucfg) {
|
|
genhasagent = ast_true(ast_variable_retrieve(ucfg, "general", "hasagent"));
|
|
catname = ast_category_browse(ucfg, NULL);
|
|
while(catname) {
|
|
if (strcasecmp(catname, "general")) {
|
|
hasagent = ast_variable_retrieve(ucfg, catname, "hasagent");
|
|
if (ast_true(hasagent) || (!hasagent && genhasagent)) {
|
|
char tmp[256];
|
|
const char *fullname = ast_variable_retrieve(ucfg, catname, "fullname");
|
|
const char *secret = ast_variable_retrieve(ucfg, catname, "secret");
|
|
if (!fullname)
|
|
fullname = "";
|
|
if (!secret)
|
|
secret = "";
|
|
snprintf(tmp, sizeof(tmp), "%s,%s,%s", catname, secret,fullname);
|
|
add_agent(tmp, 0);
|
|
}
|
|
}
|
|
catname = ast_category_browse(ucfg, catname);
|
|
}
|
|
ast_config_destroy(ucfg);
|
|
}
|
|
AST_LIST_TRAVERSE_SAFE_BEGIN(&agents, p, list) {
|
|
if (p->dead) {
|
|
AST_LIST_REMOVE_CURRENT(list);
|
|
/* Destroy if appropriate */
|
|
if (!p->owner) {
|
|
if (!p->chan) {
|
|
agent_pvt_destroy(p);
|
|
} else {
|
|
/* Cause them to hang up */
|
|
ast_softhangup(p->chan, AST_SOFTHANGUP_EXPLICIT);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
AST_LIST_TRAVERSE_SAFE_END;
|
|
AST_LIST_UNLOCK(&agents);
|
|
ast_config_destroy(cfg);
|
|
return 1;
|
|
}
|
|
|
|
static int check_availability(struct agent_pvt *newlyavailable, int needlock)
|
|
{
|
|
struct ast_channel *chan=NULL, *parent=NULL;
|
|
struct agent_pvt *p;
|
|
int res;
|
|
|
|
ast_debug(1, "Checking availability of '%s'\n", newlyavailable->agent);
|
|
if (needlock)
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
if (p == newlyavailable) {
|
|
continue;
|
|
}
|
|
ast_mutex_lock(&p->lock);
|
|
if (!p->abouttograb && p->pending && ((p->group && (newlyavailable->group & p->group)) || !strcmp(p->agent, newlyavailable->agent))) {
|
|
ast_debug(1, "Call '%s' looks like a winner for agent '%s'\n", ast_channel_name(p->owner), newlyavailable->agent);
|
|
/* We found a pending call, time to merge */
|
|
chan = agent_new(newlyavailable, AST_STATE_DOWN, p->owner ? ast_channel_linkedid(p->owner) : NULL, NULL);
|
|
parent = p->owner;
|
|
p->abouttograb = 1;
|
|
ast_mutex_unlock(&p->lock);
|
|
break;
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
if (needlock)
|
|
AST_LIST_UNLOCK(&agents);
|
|
if (parent && chan) {
|
|
if (newlyavailable->ackcall) {
|
|
/* Don't do beep here */
|
|
res = 0;
|
|
} else {
|
|
ast_debug(3, "Playing beep, lang '%s'\n", ast_channel_language(newlyavailable->chan));
|
|
res = ast_streamfile(newlyavailable->chan, beep, ast_channel_language(newlyavailable->chan));
|
|
ast_debug(3, "Played beep, result '%d'\n", res);
|
|
if (!res) {
|
|
res = ast_waitstream(newlyavailable->chan, "");
|
|
ast_debug(1, "Waited for stream, result '%d'\n", res);
|
|
}
|
|
}
|
|
if (!res) {
|
|
/* Note -- parent may have disappeared */
|
|
if (p->abouttograb) {
|
|
newlyavailable->acknowledged = 1;
|
|
/* Safe -- agent lock already held */
|
|
ast_setstate(parent, AST_STATE_UP);
|
|
ast_setstate(chan, AST_STATE_UP);
|
|
ast_channel_context_set(parent, ast_channel_context(chan));
|
|
ast_channel_masquerade(parent, chan);
|
|
ast_hangup(chan);
|
|
p->abouttograb = 0;
|
|
} else {
|
|
ast_debug(1, "Sneaky, parent disappeared in the mean time...\n");
|
|
agent_cleanup(newlyavailable);
|
|
}
|
|
} else {
|
|
ast_debug(1, "Ugh... Agent hung up at exactly the wrong time\n");
|
|
agent_cleanup(newlyavailable);
|
|
}
|
|
}
|
|
return 0;
|
|
}
|
|
|
|
static int check_beep(struct agent_pvt *newlyavailable, int needlock)
|
|
{
|
|
struct agent_pvt *p;
|
|
int res=0;
|
|
|
|
ast_debug(1, "Checking beep availability of '%s'\n", newlyavailable->agent);
|
|
if (needlock)
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
if (p == newlyavailable) {
|
|
continue;
|
|
}
|
|
ast_mutex_lock(&p->lock);
|
|
if (!p->abouttograb && p->pending && ((p->group && (newlyavailable->group & p->group)) || !strcmp(p->agent, newlyavailable->agent))) {
|
|
ast_debug(1, "Call '%s' looks like a would-be winner for agent '%s'\n", ast_channel_name(p->owner), newlyavailable->agent);
|
|
ast_mutex_unlock(&p->lock);
|
|
break;
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
if (needlock)
|
|
AST_LIST_UNLOCK(&agents);
|
|
if (p) {
|
|
ast_mutex_unlock(&newlyavailable->lock);
|
|
ast_debug(3, "Playing beep, lang '%s'\n", ast_channel_language(newlyavailable->chan));
|
|
res = ast_streamfile(newlyavailable->chan, beep, ast_channel_language(newlyavailable->chan));
|
|
ast_debug(1, "Played beep, result '%d'\n", res);
|
|
if (!res) {
|
|
res = ast_waitstream(newlyavailable->chan, "");
|
|
ast_debug(1, "Waited for stream, result '%d'\n", res);
|
|
}
|
|
ast_mutex_lock(&newlyavailable->lock);
|
|
}
|
|
return res;
|
|
}
|
|
|
|
/*! \brief Part of the Asterisk PBX interface */
|
|
static struct ast_channel *agent_request(const char *type, struct ast_format_cap *cap, const struct ast_channel* requestor, const char *data, int *cause)
|
|
{
|
|
struct agent_pvt *p;
|
|
struct ast_channel *chan = NULL;
|
|
const char *s;
|
|
ast_group_t groupmatch;
|
|
int groupoff;
|
|
int waitforagent=0;
|
|
int hasagent = 0;
|
|
struct timeval now;
|
|
struct ast_callid *callid = ast_read_threadstorage_callid();
|
|
|
|
s = data;
|
|
if ((s[0] == '@') && (sscanf(s + 1, "%30d", &groupoff) == 1)) {
|
|
groupmatch = (1 << groupoff);
|
|
} else if ((s[0] == ':') && (sscanf(s + 1, "%30d", &groupoff) == 1)) {
|
|
groupmatch = (1 << groupoff);
|
|
waitforagent = 1;
|
|
} else
|
|
groupmatch = 0;
|
|
|
|
/* Check actual logged in agents first */
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
ast_mutex_lock(&p->lock);
|
|
if (!p->pending && ((groupmatch && (p->group & groupmatch)) || !strcmp(data, p->agent))) {
|
|
if (p->chan) {
|
|
hasagent++;
|
|
}
|
|
now = ast_tvnow();
|
|
if (!p->lastdisc.tv_sec || (now.tv_sec >= p->lastdisc.tv_sec)) {
|
|
p->lastdisc = ast_tv(0, 0);
|
|
/* Agent must be registered, but not have any active call, and not be in a waiting state */
|
|
if (!p->owner && p->chan) {
|
|
/* Fixed agent */
|
|
chan = agent_new(p, AST_STATE_DOWN, requestor ? ast_channel_linkedid(requestor) : NULL, callid);
|
|
}
|
|
if (chan) {
|
|
ast_mutex_unlock(&p->lock);
|
|
break;
|
|
}
|
|
}
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
|
|
if (!chan && waitforagent) {
|
|
/* No agent available -- but we're requesting to wait for one.
|
|
Allocate a place holder */
|
|
if (hasagent) {
|
|
ast_debug(1, "Creating place holder for '%s'\n", s);
|
|
p = add_agent(data, 1);
|
|
if (p) {
|
|
p->group = groupmatch;
|
|
chan = agent_new(p, AST_STATE_DOWN, requestor ? ast_channel_linkedid(requestor) : NULL, callid);
|
|
if (!chan) {
|
|
AST_LIST_REMOVE(&agents, p, list);
|
|
agent_pvt_destroy(p);
|
|
}
|
|
}
|
|
} else {
|
|
ast_debug(1, "Not creating place holder for '%s' since nobody logged in\n", s);
|
|
}
|
|
}
|
|
*cause = hasagent ? AST_CAUSE_BUSY : AST_CAUSE_UNREGISTERED;
|
|
AST_LIST_UNLOCK(&agents);
|
|
|
|
if (callid) {
|
|
callid = ast_callid_unref(callid);
|
|
}
|
|
|
|
if (chan) {
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->pending) {
|
|
ast_mutex_unlock(&p->lock);
|
|
return chan;
|
|
}
|
|
|
|
if (!p->chan) {
|
|
ast_log(LOG_DEBUG, "Agent disconnected while we were connecting the call\n");
|
|
*cause = AST_CAUSE_UNREGISTERED;
|
|
ast_mutex_unlock(&p->lock);
|
|
agent_hangup(chan);
|
|
return NULL;
|
|
}
|
|
|
|
/* we need to take control of the channel from the login app
|
|
* thread */
|
|
p->app_sleep_cond = 0;
|
|
p->app_lock_flag = 1;
|
|
|
|
ast_queue_frame(p->chan, &ast_null_frame);
|
|
ast_cond_wait(&p->login_wait_cond, &p->lock);
|
|
|
|
if (!p->chan) {
|
|
ast_log(LOG_DEBUG, "Agent disconnected while we were connecting the call\n");
|
|
p->app_sleep_cond = 1;
|
|
p->app_lock_flag = 0;
|
|
ast_cond_signal(&p->app_complete_cond);
|
|
ast_mutex_unlock(&p->lock);
|
|
*cause = AST_CAUSE_UNREGISTERED;
|
|
agent_hangup(chan);
|
|
return NULL;
|
|
}
|
|
|
|
ast_indicate(p->chan, AST_CONTROL_UNHOLD);
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
|
|
return chan;
|
|
}
|
|
|
|
static force_inline int powerof(unsigned int d)
|
|
{
|
|
int x = ffs(d);
|
|
|
|
if (x)
|
|
return x - 1;
|
|
|
|
return 0;
|
|
}
|
|
|
|
/*!
|
|
* Lists agents and their status to the Manager API.
|
|
* It is registered on load_module() and it gets called by the manager backend.
|
|
* This function locks both the pvt and the channel that owns it for a while, but
|
|
* does not keep these locks.
|
|
* \param s
|
|
* \param m
|
|
* \returns
|
|
* \sa action_agent_logoff(), load_module().
|
|
*/
|
|
static int action_agents(struct mansession *s, const struct message *m)
|
|
{
|
|
const char *id = astman_get_header(m,"ActionID");
|
|
char idText[256] = "";
|
|
struct agent_pvt *p;
|
|
char *username = NULL;
|
|
char *loginChan = NULL;
|
|
char *talkingto = NULL;
|
|
char *talkingtoChan = NULL;
|
|
char *status = NULL;
|
|
struct ast_channel *bridge;
|
|
|
|
if (!ast_strlen_zero(id))
|
|
snprintf(idText, sizeof(idText) ,"ActionID: %s\r\n", id);
|
|
astman_send_ack(s, m, "Agents will follow");
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
struct ast_channel *owner;
|
|
ast_mutex_lock(&p->lock);
|
|
owner = agent_lock_owner(p);
|
|
|
|
/* Status Values:
|
|
AGENT_LOGGEDOFF - Agent isn't logged in
|
|
AGENT_IDLE - Agent is logged in, and waiting for call
|
|
AGENT_ONCALL - Agent is logged in, and on a call
|
|
AGENT_UNKNOWN - Don't know anything about agent. Shouldn't ever get this. */
|
|
|
|
username = S_OR(p->name, "None");
|
|
|
|
/* Set a default status. It 'should' get changed. */
|
|
status = "AGENT_UNKNOWN";
|
|
|
|
if (p->chan) {
|
|
loginChan = ast_strdupa(ast_channel_name(p->chan));
|
|
if (owner && ast_channel_internal_bridged_channel(owner)) {
|
|
talkingto = S_COR(ast_channel_caller(p->chan)->id.number.valid,
|
|
ast_channel_caller(p->chan)->id.number.str, "n/a");
|
|
if ((bridge = ast_bridged_channel(owner))) {
|
|
talkingtoChan = ast_strdupa(ast_channel_name(bridge));
|
|
} else {
|
|
talkingtoChan = "n/a";
|
|
}
|
|
status = "AGENT_ONCALL";
|
|
} else {
|
|
talkingto = "n/a";
|
|
talkingtoChan = "n/a";
|
|
status = "AGENT_IDLE";
|
|
}
|
|
} else {
|
|
loginChan = "n/a";
|
|
talkingto = "n/a";
|
|
talkingtoChan = "n/a";
|
|
status = "AGENT_LOGGEDOFF";
|
|
}
|
|
|
|
if (owner) {
|
|
ast_channel_unlock(owner);
|
|
owner = ast_channel_unref(owner);
|
|
}
|
|
|
|
astman_append(s, "Event: Agents\r\n"
|
|
"Agent: %s\r\n"
|
|
"Name: %s\r\n"
|
|
"Status: %s\r\n"
|
|
"LoggedInChan: %s\r\n"
|
|
"LoggedInTime: %d\r\n"
|
|
"TalkingTo: %s\r\n"
|
|
"TalkingToChan: %s\r\n"
|
|
"%s"
|
|
"\r\n",
|
|
p->agent, username, status, loginChan, (int)p->loginstart, talkingto, talkingtoChan, idText);
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
astman_append(s, "Event: AgentsComplete\r\n"
|
|
"%s"
|
|
"\r\n",idText);
|
|
return 0;
|
|
}
|
|
|
|
static int agent_logoff(const char *agent, int soft)
|
|
{
|
|
struct agent_pvt *p;
|
|
int ret = -1; /* Return -1 if no agent if found */
|
|
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
if (!strcasecmp(p->agent, agent)) {
|
|
ret = 0;
|
|
if (p->owner || p->chan) {
|
|
if (!soft) {
|
|
struct ast_channel *owner;
|
|
ast_mutex_lock(&p->lock);
|
|
owner = agent_lock_owner(p);
|
|
|
|
if (owner) {
|
|
ast_softhangup(owner, AST_SOFTHANGUP_EXPLICIT);
|
|
ast_channel_unlock(owner);
|
|
owner = ast_channel_unref(owner);
|
|
}
|
|
|
|
while (p->chan && ast_channel_trylock(p->chan)) {
|
|
DEADLOCK_AVOIDANCE(&p->lock);
|
|
}
|
|
if (p->chan) {
|
|
ast_softhangup(p->chan, AST_SOFTHANGUP_EXPLICIT);
|
|
ast_channel_unlock(p->chan);
|
|
}
|
|
|
|
ast_mutex_unlock(&p->lock);
|
|
} else
|
|
p->deferlogoff = 1;
|
|
}
|
|
break;
|
|
}
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
|
|
return ret;
|
|
}
|
|
|
|
static char *agent_logoff_cmd(struct ast_cli_entry *e, int cmd, struct ast_cli_args *a)
|
|
{
|
|
int ret;
|
|
const char *agent;
|
|
|
|
switch (cmd) {
|
|
case CLI_INIT:
|
|
e->command = "agent logoff";
|
|
e->usage =
|
|
"Usage: agent logoff <channel> [soft]\n"
|
|
" Sets an agent as no longer logged in.\n"
|
|
" If 'soft' is specified, do not hangup existing calls.\n";
|
|
return NULL;
|
|
case CLI_GENERATE:
|
|
return complete_agent_logoff_cmd(a->line, a->word, a->pos, a->n);
|
|
}
|
|
|
|
if (a->argc < 3 || a->argc > 4)
|
|
return CLI_SHOWUSAGE;
|
|
if (a->argc == 4 && strcasecmp(a->argv[3], "soft"))
|
|
return CLI_SHOWUSAGE;
|
|
|
|
agent = a->argv[2] + 6;
|
|
ret = agent_logoff(agent, a->argc == 4);
|
|
if (ret == 0)
|
|
ast_cli(a->fd, "Logging out %s\n", agent);
|
|
|
|
return CLI_SUCCESS;
|
|
}
|
|
|
|
/*!
|
|
* Sets an agent as no longer logged in in the Manager API.
|
|
* It is registered on load_module() and it gets called by the manager backend.
|
|
* \param s
|
|
* \param m
|
|
* \returns
|
|
* \sa action_agents(), load_module().
|
|
*/
|
|
static int action_agent_logoff(struct mansession *s, const struct message *m)
|
|
{
|
|
const char *agent = astman_get_header(m, "Agent");
|
|
const char *soft_s = astman_get_header(m, "Soft"); /* "true" is don't hangup */
|
|
int soft;
|
|
int ret; /* return value of agent_logoff */
|
|
|
|
if (ast_strlen_zero(agent)) {
|
|
astman_send_error(s, m, "No agent specified");
|
|
return 0;
|
|
}
|
|
|
|
soft = ast_true(soft_s) ? 1 : 0;
|
|
ret = agent_logoff(agent, soft);
|
|
if (ret == 0)
|
|
astman_send_ack(s, m, "Agent logged out");
|
|
else
|
|
astman_send_error(s, m, "No such agent");
|
|
|
|
return 0;
|
|
}
|
|
|
|
static char *complete_agent_logoff_cmd(const char *line, const char *word, int pos, int state)
|
|
{
|
|
char *ret = NULL;
|
|
|
|
if (pos == 2) {
|
|
struct agent_pvt *p;
|
|
char name[AST_MAX_AGENT];
|
|
int which = 0, len = strlen(word);
|
|
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
snprintf(name, sizeof(name), "Agent/%s", p->agent);
|
|
if (!strncasecmp(word, name, len) && p->loginstart && ++which > state) {
|
|
ret = ast_strdup(name);
|
|
break;
|
|
}
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
} else if (pos == 3 && state == 0)
|
|
return ast_strdup("soft");
|
|
|
|
return ret;
|
|
}
|
|
|
|
/*!
|
|
* Show agents in cli.
|
|
*/
|
|
static char *agents_show(struct ast_cli_entry *e, int cmd, struct ast_cli_args *a)
|
|
{
|
|
struct agent_pvt *p;
|
|
char username[AST_MAX_BUF];
|
|
char location[AST_MAX_BUF] = "";
|
|
char talkingto[AST_MAX_BUF] = "";
|
|
char music[AST_MAX_BUF];
|
|
int count_agents = 0; /*!< Number of agents configured */
|
|
int online_agents = 0; /*!< Number of online agents */
|
|
int offline_agents = 0; /*!< Number of offline agents */
|
|
|
|
switch (cmd) {
|
|
case CLI_INIT:
|
|
e->command = "agent show";
|
|
e->usage =
|
|
"Usage: agent show\n"
|
|
" Provides summary information on agents.\n";
|
|
return NULL;
|
|
case CLI_GENERATE:
|
|
return NULL;
|
|
}
|
|
|
|
if (a->argc != 2)
|
|
return CLI_SHOWUSAGE;
|
|
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
struct ast_channel *owner;
|
|
ast_mutex_lock(&p->lock);
|
|
owner = agent_lock_owner(p);
|
|
if (p->pending) {
|
|
if (p->group)
|
|
ast_cli(a->fd, "-- Pending call to group %d\n", powerof(p->group));
|
|
else
|
|
ast_cli(a->fd, "-- Pending call to agent %s\n", p->agent);
|
|
} else {
|
|
if (!ast_strlen_zero(p->name))
|
|
snprintf(username, sizeof(username), "(%s) ", p->name);
|
|
else
|
|
username[0] = '\0';
|
|
if (p->chan) {
|
|
snprintf(location, sizeof(location), "logged in on %s", ast_channel_name(p->chan));
|
|
if (owner && ast_bridged_channel(owner)) {
|
|
snprintf(talkingto, sizeof(talkingto), " talking to %s", ast_channel_name(ast_bridged_channel(p->owner)));
|
|
} else {
|
|
strcpy(talkingto, " is idle");
|
|
}
|
|
online_agents++;
|
|
} else {
|
|
strcpy(location, "not logged in");
|
|
talkingto[0] = '\0';
|
|
offline_agents++;
|
|
}
|
|
if (!ast_strlen_zero(p->moh))
|
|
snprintf(music, sizeof(music), " (musiconhold is '%s')", p->moh);
|
|
ast_cli(a->fd, "%-12.12s %s%s%s%s\n", p->agent,
|
|
username, location, talkingto, music);
|
|
count_agents++;
|
|
}
|
|
|
|
if (owner) {
|
|
ast_channel_unlock(owner);
|
|
owner = ast_channel_unref(owner);
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
if ( !count_agents )
|
|
ast_cli(a->fd, "No Agents are configured in %s\n",config);
|
|
else
|
|
ast_cli(a->fd, "%d agents configured [%d online , %d offline]\n",count_agents, online_agents, offline_agents);
|
|
ast_cli(a->fd, "\n");
|
|
|
|
return CLI_SUCCESS;
|
|
}
|
|
|
|
|
|
static char *agents_show_online(struct ast_cli_entry *e, int cmd, struct ast_cli_args *a)
|
|
{
|
|
struct agent_pvt *p;
|
|
char username[AST_MAX_BUF];
|
|
char location[AST_MAX_BUF] = "";
|
|
char talkingto[AST_MAX_BUF] = "";
|
|
char music[AST_MAX_BUF];
|
|
int count_agents = 0; /* Number of agents configured */
|
|
int online_agents = 0; /* Number of online agents */
|
|
int agent_status = 0; /* 0 means offline, 1 means online */
|
|
|
|
switch (cmd) {
|
|
case CLI_INIT:
|
|
e->command = "agent show online";
|
|
e->usage =
|
|
"Usage: agent show online\n"
|
|
" Provides a list of all online agents.\n";
|
|
return NULL;
|
|
case CLI_GENERATE:
|
|
return NULL;
|
|
}
|
|
|
|
if (a->argc != 3)
|
|
return CLI_SHOWUSAGE;
|
|
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
struct ast_channel *owner;
|
|
|
|
agent_status = 0; /* reset it to offline */
|
|
ast_mutex_lock(&p->lock);
|
|
owner = agent_lock_owner(p);
|
|
|
|
if (!ast_strlen_zero(p->name))
|
|
snprintf(username, sizeof(username), "(%s) ", p->name);
|
|
else
|
|
username[0] = '\0';
|
|
if (p->chan) {
|
|
snprintf(location, sizeof(location), "logged in on %s", ast_channel_name(p->chan));
|
|
if (p->owner && ast_bridged_channel(p->owner)) {
|
|
snprintf(talkingto, sizeof(talkingto), " talking to %s", ast_channel_name(ast_bridged_channel(p->owner)));
|
|
} else {
|
|
strcpy(talkingto, " is idle");
|
|
}
|
|
agent_status = 1;
|
|
online_agents++;
|
|
}
|
|
|
|
if (owner) {
|
|
ast_channel_unlock(owner);
|
|
owner = ast_channel_unref(owner);
|
|
}
|
|
|
|
if (!ast_strlen_zero(p->moh))
|
|
snprintf(music, sizeof(music), " (musiconhold is '%s')", p->moh);
|
|
if (agent_status)
|
|
ast_cli(a->fd, "%-12.12s %s%s%s%s\n", p->agent, username, location, talkingto, music);
|
|
count_agents++;
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
if (!count_agents)
|
|
ast_cli(a->fd, "No Agents are configured in %s\n", config);
|
|
else
|
|
ast_cli(a->fd, "%d agents online\n", online_agents);
|
|
ast_cli(a->fd, "\n");
|
|
return CLI_SUCCESS;
|
|
}
|
|
|
|
static const char agent_logoff_usage[] =
|
|
"Usage: agent logoff <channel> [soft]\n"
|
|
" Sets an agent as no longer logged in.\n"
|
|
" If 'soft' is specified, do not hangup existing calls.\n";
|
|
|
|
static struct ast_cli_entry cli_agents[] = {
|
|
AST_CLI_DEFINE(agents_show, "Show status of agents"),
|
|
AST_CLI_DEFINE(agents_show_online, "Show all online agents"),
|
|
AST_CLI_DEFINE(agent_logoff_cmd, "Sets an agent offline"),
|
|
};
|
|
|
|
/*!
|
|
* Called by the AgentLogin application (from the dial plan).
|
|
*
|
|
* \brief Log in agent application.
|
|
*
|
|
* \param chan
|
|
* \param data
|
|
* \returns
|
|
* \sa agentmonitoroutgoing_exec(), load_module().
|
|
*/
|
|
static int login_exec(struct ast_channel *chan, const char *data)
|
|
{
|
|
int res=0;
|
|
int tries = 0;
|
|
int max_login_tries = maxlogintries;
|
|
struct agent_pvt *p;
|
|
char user[AST_MAX_AGENT] = "";
|
|
char pass[AST_MAX_AGENT];
|
|
char agent[AST_MAX_AGENT] = "";
|
|
char xpass[AST_MAX_AGENT] = "";
|
|
char *errmsg;
|
|
char *parse;
|
|
AST_DECLARE_APP_ARGS(args,
|
|
AST_APP_ARG(agent_id);
|
|
AST_APP_ARG(options);
|
|
AST_APP_ARG(extension);
|
|
);
|
|
const char *tmpoptions = NULL;
|
|
int play_announcement = 1;
|
|
char agent_goodbye[AST_MAX_FILENAME_LEN];
|
|
int update_cdr = updatecdr;
|
|
char *filename = "agent-loginok";
|
|
|
|
parse = ast_strdupa(data);
|
|
|
|
AST_STANDARD_APP_ARGS(args, parse);
|
|
|
|
ast_copy_string(agent_goodbye, agentgoodbye, sizeof(agent_goodbye));
|
|
|
|
ast_channel_lock(chan);
|
|
/* Set Channel Specific Login Overrides */
|
|
if (!ast_strlen_zero(pbx_builtin_getvar_helper(chan, "AGENTLMAXLOGINTRIES"))) {
|
|
max_login_tries = atoi(pbx_builtin_getvar_helper(chan, "AGENTMAXLOGINTRIES"));
|
|
if (max_login_tries < 0)
|
|
max_login_tries = 0;
|
|
tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTMAXLOGINTRIES");
|
|
ast_verb(3, "Saw variable AGENTMAXLOGINTRIES=%s, setting max_login_tries to: %d on Channel '%s'.\n",tmpoptions,max_login_tries,ast_channel_name(chan));
|
|
}
|
|
if (!ast_strlen_zero(pbx_builtin_getvar_helper(chan, "AGENTUPDATECDR"))) {
|
|
if (ast_true(pbx_builtin_getvar_helper(chan, "AGENTUPDATECDR")))
|
|
update_cdr = 1;
|
|
else
|
|
update_cdr = 0;
|
|
tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTUPDATECDR");
|
|
ast_verb(3, "Saw variable AGENTUPDATECDR=%s, setting update_cdr to: %d on Channel '%s'.\n",tmpoptions,update_cdr,ast_channel_name(chan));
|
|
}
|
|
if (!ast_strlen_zero(pbx_builtin_getvar_helper(chan, "AGENTGOODBYE"))) {
|
|
strcpy(agent_goodbye, pbx_builtin_getvar_helper(chan, "AGENTGOODBYE"));
|
|
tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTGOODBYE");
|
|
ast_verb(3, "Saw variable AGENTGOODBYE=%s, setting agent_goodbye to: %s on Channel '%s'.\n",tmpoptions,agent_goodbye,ast_channel_name(chan));
|
|
}
|
|
ast_channel_unlock(chan);
|
|
/* End Channel Specific Login Overrides */
|
|
|
|
if (!ast_strlen_zero(args.options)) {
|
|
if (strchr(args.options, 's')) {
|
|
play_announcement = 0;
|
|
}
|
|
}
|
|
|
|
if (ast_channel_state(chan) != AST_STATE_UP)
|
|
res = ast_answer(chan);
|
|
if (!res) {
|
|
if (!ast_strlen_zero(args.agent_id))
|
|
ast_copy_string(user, args.agent_id, AST_MAX_AGENT);
|
|
else
|
|
res = ast_app_getdata(chan, "agent-user", user, sizeof(user) - 1, 0);
|
|
}
|
|
while (!res && (max_login_tries==0 || tries < max_login_tries)) {
|
|
tries++;
|
|
/* Check for password */
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
if (!strcmp(p->agent, user) && !p->pending)
|
|
ast_copy_string(xpass, p->password, sizeof(xpass));
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
if (!res) {
|
|
if (!ast_strlen_zero(xpass))
|
|
res = ast_app_getdata(chan, "agent-pass", pass, sizeof(pass) - 1, 0);
|
|
else
|
|
pass[0] = '\0';
|
|
}
|
|
errmsg = "agent-incorrect";
|
|
|
|
#if 0
|
|
ast_log(LOG_NOTICE, "user: %s, pass: %s\n", user, pass);
|
|
#endif
|
|
|
|
/* Check again for accuracy */
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
int unlock_channel = 1;
|
|
ast_channel_lock(chan);
|
|
ast_mutex_lock(&p->lock);
|
|
if (!strcmp(p->agent, user) &&
|
|
!strcmp(p->password, pass) && !p->pending) {
|
|
|
|
/* Ensure we can't be gotten until we're done */
|
|
p->lastdisc = ast_tvnow();
|
|
p->lastdisc.tv_sec++;
|
|
|
|
/* Set Channel Specific Agent Overrides */
|
|
if (!ast_strlen_zero(pbx_builtin_getvar_helper(chan, "AGENTACKCALL"))) {
|
|
if (ast_true(pbx_builtin_getvar_helper(chan, "AGENTACKCALL"))) {
|
|
p->ackcall = 1;
|
|
} else {
|
|
p->ackcall = 0;
|
|
}
|
|
tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTACKCALL");
|
|
ast_verb(3, "Saw variable AGENTACKCALL=%s, setting ackcall to: %d for Agent '%s'.\n", tmpoptions, p->ackcall, p->agent);
|
|
ast_set_flag(p, AGENT_FLAG_ACKCALL);
|
|
} else {
|
|
p->ackcall = ackcall;
|
|
}
|
|
if (!ast_strlen_zero(pbx_builtin_getvar_helper(chan, "AGENTAUTOLOGOFF"))) {
|
|
p->autologoff = atoi(pbx_builtin_getvar_helper(chan, "AGENTAUTOLOGOFF"));
|
|
if (p->autologoff < 0)
|
|
p->autologoff = 0;
|
|
tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTAUTOLOGOFF");
|
|
ast_verb(3, "Saw variable AGENTAUTOLOGOFF=%s, setting autologff to: %d for Agent '%s'.\n", tmpoptions, p->autologoff, p->agent);
|
|
ast_set_flag(p, AGENT_FLAG_AUTOLOGOFF);
|
|
} else {
|
|
p->autologoff = autologoff;
|
|
}
|
|
if (!ast_strlen_zero(pbx_builtin_getvar_helper(chan, "AGENTWRAPUPTIME"))) {
|
|
p->wrapuptime = atoi(pbx_builtin_getvar_helper(chan, "AGENTWRAPUPTIME"));
|
|
if (p->wrapuptime < 0)
|
|
p->wrapuptime = 0;
|
|
tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTWRAPUPTIME");
|
|
ast_verb(3, "Saw variable AGENTWRAPUPTIME=%s, setting wrapuptime to: %d for Agent '%s'.\n", tmpoptions, p->wrapuptime, p->agent);
|
|
ast_set_flag(p, AGENT_FLAG_WRAPUPTIME);
|
|
} else {
|
|
p->wrapuptime = wrapuptime;
|
|
}
|
|
tmpoptions = pbx_builtin_getvar_helper(chan, "AGENTACCEPTDTMF");
|
|
if (!ast_strlen_zero(tmpoptions)) {
|
|
p->acceptdtmf = *tmpoptions;
|
|
ast_verb(3, "Saw variable AGENTACCEPTDTMF=%s, setting acceptdtmf to: %c for Agent '%s'.\n", tmpoptions, p->acceptdtmf, p->agent);
|
|
ast_set_flag(p, AGENT_FLAG_ACCEPTDTMF);
|
|
}
|
|
tmpoptions = pbx_builtin_getvar_helper(chan, "AGENTENDDTMF");
|
|
if (!ast_strlen_zero(tmpoptions)) {
|
|
p->enddtmf = *tmpoptions;
|
|
ast_verb(3, "Saw variable AGENTENDDTMF=%s, setting enddtmf to: %c for Agent '%s'.\n", tmpoptions, p->enddtmf, p->agent);
|
|
ast_set_flag(p, AGENT_FLAG_ENDDTMF);
|
|
}
|
|
ast_channel_unlock(chan);
|
|
unlock_channel = 0;
|
|
/* End Channel Specific Agent Overrides */
|
|
if (!p->chan) {
|
|
long logintime;
|
|
snprintf(agent, sizeof(agent), "Agent/%s", p->agent);
|
|
|
|
p->acknowledged = 0;
|
|
|
|
ast_mutex_unlock(&p->lock);
|
|
AST_LIST_UNLOCK(&agents);
|
|
if( !res && play_announcement==1 )
|
|
res = ast_streamfile(chan, filename, ast_channel_language(chan));
|
|
if (!res)
|
|
ast_waitstream(chan, "");
|
|
AST_LIST_LOCK(&agents);
|
|
ast_mutex_lock(&p->lock);
|
|
if (!res) {
|
|
struct ast_format tmpfmt;
|
|
res = ast_set_read_format_from_cap(chan, ast_channel_nativeformats(chan));
|
|
if (res) {
|
|
ast_log(LOG_WARNING, "Unable to set read format to %s\n", ast_getformatname(&tmpfmt));
|
|
}
|
|
}
|
|
if (!res) {
|
|
struct ast_format tmpfmt;
|
|
res = ast_set_write_format_from_cap(chan, ast_channel_nativeformats(chan));
|
|
if (res) {
|
|
ast_log(LOG_WARNING, "Unable to set write format to %s\n", ast_getformatname(&tmpfmt));
|
|
}
|
|
}
|
|
/* Check once more just in case */
|
|
if (p->chan)
|
|
res = -1;
|
|
if (!res) {
|
|
ast_indicate_data(chan, AST_CONTROL_HOLD,
|
|
S_OR(p->moh, NULL),
|
|
!ast_strlen_zero(p->moh) ? strlen(p->moh) + 1 : 0);
|
|
if (p->loginstart == 0)
|
|
time(&p->loginstart);
|
|
/*** DOCUMENTATION
|
|
<managerEventInstance>
|
|
<synopsis>Raised when an Agent has logged in.</synopsis>
|
|
<syntax>
|
|
<parameter name="Agent">
|
|
<para>The name of the agent.</para>
|
|
</parameter>
|
|
</syntax>
|
|
<see-also>
|
|
<ref type="application">AgentLogin</ref>
|
|
<ref type="managerEvent">Agentlogoff</ref>
|
|
</see-also>
|
|
</managerEventInstance>
|
|
***/
|
|
manager_event(EVENT_FLAG_AGENT, "Agentlogin",
|
|
"Agent: %s\r\n"
|
|
"Channel: %s\r\n"
|
|
"Uniqueid: %s\r\n",
|
|
p->agent, ast_channel_name(chan), ast_channel_uniqueid(chan));
|
|
if (update_cdr && ast_channel_cdr(chan))
|
|
snprintf(ast_channel_cdr(chan)->channel, sizeof(ast_channel_cdr(chan)->channel), "Agent/%s", p->agent);
|
|
ast_queue_log("NONE", ast_channel_uniqueid(chan), agent, "AGENTLOGIN", "%s", ast_channel_name(chan));
|
|
ast_verb(2, "Agent '%s' logged in (format %s/%s)\n", p->agent,
|
|
ast_getformatname(ast_channel_readformat(chan)), ast_getformatname(ast_channel_writeformat(chan)));
|
|
/* Login this channel and wait for it to go away */
|
|
p->chan = chan;
|
|
if (p->ackcall) {
|
|
check_beep(p, 0);
|
|
} else {
|
|
check_availability(p, 0);
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
AST_LIST_UNLOCK(&agents);
|
|
ast_devstate_changed(AST_DEVICE_NOT_INUSE, AST_DEVSTATE_CACHABLE, "Agent/%s", p->agent);
|
|
while (res >= 0) {
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->deferlogoff && p->chan) {
|
|
ast_softhangup(p->chan, AST_SOFTHANGUP_EXPLICIT);
|
|
p->deferlogoff = 0;
|
|
}
|
|
if (p->chan != chan)
|
|
res = -1;
|
|
ast_mutex_unlock(&p->lock);
|
|
/* Yield here so other interested threads can kick in. */
|
|
sched_yield();
|
|
if (res)
|
|
break;
|
|
|
|
AST_LIST_LOCK(&agents);
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->lastdisc.tv_sec) {
|
|
if (ast_tvdiff_ms(ast_tvnow(), p->lastdisc) > 0) {
|
|
ast_debug(1, "Wrapup time for %s expired!\n", p->agent);
|
|
p->lastdisc = ast_tv(0, 0);
|
|
ast_devstate_changed(AST_DEVICE_NOT_INUSE, AST_DEVSTATE_CACHABLE, "Agent/%s", p->agent);
|
|
if (p->ackcall) {
|
|
check_beep(p, 0);
|
|
} else {
|
|
check_availability(p, 0);
|
|
}
|
|
}
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
AST_LIST_UNLOCK(&agents);
|
|
|
|
/* Synchronize channel ownership between call to agent and itself. */
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->app_lock_flag == 1) {
|
|
ast_cond_signal(&p->login_wait_cond);
|
|
ast_cond_wait(&p->app_complete_cond, &p->lock);
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
if (p->ackcall) {
|
|
res = agent_ack_sleep(p);
|
|
} else {
|
|
res = ast_safe_sleep_conditional( chan, 1000, agent_cont_sleep, p );
|
|
}
|
|
if (p->ackcall && (res == 1)) {
|
|
AST_LIST_LOCK(&agents);
|
|
ast_mutex_lock(&p->lock);
|
|
check_availability(p, 0);
|
|
ast_mutex_unlock(&p->lock);
|
|
AST_LIST_UNLOCK(&agents);
|
|
res = 0;
|
|
}
|
|
sched_yield();
|
|
}
|
|
ast_mutex_lock(&p->lock);
|
|
/* Log us off if appropriate */
|
|
if (p->chan == chan) {
|
|
p->chan = NULL;
|
|
}
|
|
|
|
/* Synchronize channel ownership between call to agent and itself. */
|
|
if (p->app_lock_flag == 1) {
|
|
ast_cond_signal(&p->login_wait_cond);
|
|
ast_cond_wait(&p->app_complete_cond, &p->lock);
|
|
}
|
|
|
|
if (res && p->owner)
|
|
ast_log(LOG_WARNING, "Huh? We broke out when there was still an owner?\n");
|
|
|
|
p->acknowledged = 0;
|
|
logintime = time(NULL) - p->loginstart;
|
|
p->loginstart = 0;
|
|
ast_mutex_unlock(&p->lock);
|
|
/*** DOCUMENTATION
|
|
<managerEventInstance>
|
|
<synopsis>Raised when an Agent has logged off.</synopsis>
|
|
<syntax>
|
|
<xi:include xpointer="xpointer(/docs/managerEvent[@name='Agentlogin']/managerEventInstance/syntax/parameter[@name='Agent'])" />
|
|
</syntax>
|
|
<see-also>
|
|
<ref type="managerEvent">Agentlogin</ref>
|
|
</see-also>
|
|
</managerEventInstance>
|
|
***/
|
|
manager_event(EVENT_FLAG_AGENT, "Agentlogoff",
|
|
"Agent: %s\r\n"
|
|
"Logintime: %ld\r\n"
|
|
"Uniqueid: %s\r\n",
|
|
p->agent, logintime, ast_channel_uniqueid(chan));
|
|
ast_queue_log("NONE", ast_channel_uniqueid(chan), agent, "AGENTLOGOFF", "%s|%ld", ast_channel_name(chan), logintime);
|
|
ast_verb(2, "Agent '%s' logged out\n", p->agent);
|
|
/* If there is no owner, go ahead and kill it now */
|
|
ast_devstate_changed(AST_DEVICE_UNAVAILABLE, AST_DEVSTATE_CACHABLE, "Agent/%s", p->agent);
|
|
if (p->dead && !p->owner) {
|
|
agent_pvt_destroy(p);
|
|
}
|
|
}
|
|
else {
|
|
ast_mutex_unlock(&p->lock);
|
|
p = NULL;
|
|
}
|
|
res = -1;
|
|
} else {
|
|
ast_mutex_unlock(&p->lock);
|
|
errmsg = "agent-alreadyon";
|
|
p = NULL;
|
|
}
|
|
break;
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
if (unlock_channel) {
|
|
ast_channel_unlock(chan);
|
|
}
|
|
}
|
|
if (!p)
|
|
AST_LIST_UNLOCK(&agents);
|
|
|
|
if (!res && (max_login_tries==0 || tries < max_login_tries))
|
|
res = ast_app_getdata(chan, errmsg, user, sizeof(user) - 1, 0);
|
|
}
|
|
|
|
if (!res)
|
|
res = ast_safe_sleep(chan, 500);
|
|
|
|
return -1;
|
|
}
|
|
|
|
/*!
|
|
* \brief Called by the AgentMonitorOutgoing application (from the dial plan).
|
|
*
|
|
* \param chan
|
|
* \param data
|
|
* \returns
|
|
* \sa login_exec(), load_module().
|
|
*/
|
|
static int agentmonitoroutgoing_exec(struct ast_channel *chan, const char *data)
|
|
{
|
|
int exitifnoagentid = 0;
|
|
int nowarnings = 0;
|
|
int changeoutgoing = 0;
|
|
int res = 0;
|
|
char agent[AST_MAX_AGENT];
|
|
|
|
if (data) {
|
|
if (strchr(data, 'd'))
|
|
exitifnoagentid = 1;
|
|
if (strchr(data, 'n'))
|
|
nowarnings = 1;
|
|
if (strchr(data, 'c'))
|
|
changeoutgoing = 1;
|
|
}
|
|
if (ast_channel_caller(chan)->id.number.valid
|
|
&& !ast_strlen_zero(ast_channel_caller(chan)->id.number.str)) {
|
|
const char *tmp;
|
|
char agentvar[AST_MAX_BUF];
|
|
snprintf(agentvar, sizeof(agentvar), "%s_%s", GETAGENTBYCALLERID,
|
|
ast_channel_caller(chan)->id.number.str);
|
|
if ((tmp = pbx_builtin_getvar_helper(NULL, agentvar))) {
|
|
struct agent_pvt *p;
|
|
ast_copy_string(agent, tmp, sizeof(agent));
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
if (!strcasecmp(p->agent, tmp)) {
|
|
if (changeoutgoing) snprintf(ast_channel_cdr(chan)->channel, sizeof(ast_channel_cdr(chan)->channel), "Agent/%s", p->agent);
|
|
__agent_start_monitoring(chan, p, 1);
|
|
break;
|
|
}
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
|
|
} else {
|
|
res = -1;
|
|
if (!nowarnings)
|
|
ast_log(LOG_WARNING, "Couldn't find the global variable %s, so I can't figure out which agent (if it's an agent) is placing outgoing call.\n", agentvar);
|
|
}
|
|
} else {
|
|
res = -1;
|
|
if (!nowarnings)
|
|
ast_log(LOG_WARNING, "There is no callerid on that call, so I can't figure out which agent (if it's an agent) is placing outgoing call.\n");
|
|
}
|
|
if (res) {
|
|
if (exitifnoagentid)
|
|
return res;
|
|
}
|
|
return 0;
|
|
}
|
|
|
|
/*! \brief Part of PBX channel interface */
|
|
static int agent_devicestate(const char *data)
|
|
{
|
|
struct agent_pvt *p;
|
|
const char *s;
|
|
ast_group_t groupmatch;
|
|
int groupoff;
|
|
int res = AST_DEVICE_INVALID;
|
|
|
|
s = data;
|
|
if ((s[0] == '@') && (sscanf(s + 1, "%30d", &groupoff) == 1))
|
|
groupmatch = (1 << groupoff);
|
|
else if ((s[0] == ':') && (sscanf(s + 1, "%30d", &groupoff) == 1)) {
|
|
groupmatch = (1 << groupoff);
|
|
} else
|
|
groupmatch = 0;
|
|
|
|
/* Check actual logged in agents first */
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
ast_mutex_lock(&p->lock);
|
|
if (!p->pending && ((groupmatch && (p->group & groupmatch)) || !strcmp(data, p->agent))) {
|
|
if (p->owner) {
|
|
if (res != AST_DEVICE_INUSE)
|
|
res = AST_DEVICE_BUSY;
|
|
} else {
|
|
if (res == AST_DEVICE_BUSY)
|
|
res = AST_DEVICE_INUSE;
|
|
if (p->chan) {
|
|
if (res == AST_DEVICE_INVALID)
|
|
res = AST_DEVICE_UNKNOWN;
|
|
} else if (res == AST_DEVICE_INVALID)
|
|
res = AST_DEVICE_UNAVAILABLE;
|
|
}
|
|
if (!strcmp(data, p->agent)) {
|
|
ast_mutex_unlock(&p->lock);
|
|
break;
|
|
}
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
return res;
|
|
}
|
|
|
|
/*!
|
|
* \note This function expects the agent list to be locked
|
|
*/
|
|
static struct agent_pvt *find_agent(char *agentid)
|
|
{
|
|
struct agent_pvt *cur;
|
|
|
|
AST_LIST_TRAVERSE(&agents, cur, list) {
|
|
if (!strcmp(cur->agent, agentid))
|
|
break;
|
|
}
|
|
|
|
return cur;
|
|
}
|
|
|
|
static int function_agent(struct ast_channel *chan, const char *cmd, char *data, char *buf, size_t len)
|
|
{
|
|
char *parse;
|
|
AST_DECLARE_APP_ARGS(args,
|
|
AST_APP_ARG(agentid);
|
|
AST_APP_ARG(item);
|
|
);
|
|
char *tmp;
|
|
struct agent_pvt *agent;
|
|
|
|
buf[0] = '\0';
|
|
|
|
if (ast_strlen_zero(data)) {
|
|
ast_log(LOG_WARNING, "The AGENT function requires an argument - agentid!\n");
|
|
return -1;
|
|
}
|
|
|
|
parse = ast_strdupa(data);
|
|
|
|
AST_NONSTANDARD_APP_ARGS(args, parse, ':');
|
|
if (!args.item)
|
|
args.item = "status";
|
|
|
|
AST_LIST_LOCK(&agents);
|
|
|
|
if (!(agent = find_agent(args.agentid))) {
|
|
AST_LIST_UNLOCK(&agents);
|
|
ast_log(LOG_WARNING, "Agent '%s' not found!\n", args.agentid);
|
|
return -1;
|
|
}
|
|
|
|
if (!strcasecmp(args.item, "status")) {
|
|
char *status = "LOGGEDOUT";
|
|
if (agent->chan) {
|
|
status = "LOGGEDIN";
|
|
}
|
|
ast_copy_string(buf, status, len);
|
|
} else if (!strcasecmp(args.item, "password"))
|
|
ast_copy_string(buf, agent->password, len);
|
|
else if (!strcasecmp(args.item, "name"))
|
|
ast_copy_string(buf, agent->name, len);
|
|
else if (!strcasecmp(args.item, "mohclass"))
|
|
ast_copy_string(buf, agent->moh, len);
|
|
else if (!strcasecmp(args.item, "channel")) {
|
|
if (agent->chan) {
|
|
ast_channel_lock(agent->chan);
|
|
ast_copy_string(buf, ast_channel_name(agent->chan), len);
|
|
ast_channel_unlock(agent->chan);
|
|
tmp = strrchr(buf, '-');
|
|
if (tmp)
|
|
*tmp = '\0';
|
|
}
|
|
} else if (!strcasecmp(args.item, "fullchannel")) {
|
|
if (agent->chan) {
|
|
ast_channel_lock(agent->chan);
|
|
ast_copy_string(buf, ast_channel_name(agent->chan), len);
|
|
ast_channel_unlock(agent->chan);
|
|
}
|
|
} else if (!strcasecmp(args.item, "exten")) {
|
|
buf[0] = '\0';
|
|
}
|
|
|
|
AST_LIST_UNLOCK(&agents);
|
|
|
|
return 0;
|
|
}
|
|
|
|
static struct ast_custom_function agent_function = {
|
|
.name = "AGENT",
|
|
.read = function_agent,
|
|
};
|
|
|
|
/*!
|
|
* \internal
|
|
* \brief Callback used to generate the agents tree.
|
|
* \param[in] search The search pattern tree.
|
|
* \retval NULL on error.
|
|
* \retval non-NULL The generated tree.
|
|
*/
|
|
static int agents_data_provider_get(const struct ast_data_search *search,
|
|
struct ast_data *data_root)
|
|
{
|
|
struct agent_pvt *p;
|
|
struct ast_data *data_agent, *data_channel, *data_talkingto;
|
|
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
struct ast_channel *owner;
|
|
|
|
data_agent = ast_data_add_node(data_root, "agent");
|
|
if (!data_agent) {
|
|
continue;
|
|
}
|
|
|
|
ast_mutex_lock(&p->lock);
|
|
owner = agent_lock_owner(p);
|
|
|
|
if (!(p->pending)) {
|
|
ast_data_add_str(data_agent, "id", p->agent);
|
|
ast_data_add_structure(agent_pvt, data_agent, p);
|
|
|
|
ast_data_add_bool(data_agent, "logged", p->chan ? 1 : 0);
|
|
if (p->chan) {
|
|
data_channel = ast_data_add_node(data_agent, "loggedon");
|
|
if (!data_channel) {
|
|
ast_mutex_unlock(&p->lock);
|
|
ast_data_remove_node(data_root, data_agent);
|
|
if (owner) {
|
|
ast_channel_unlock(owner);
|
|
owner = ast_channel_unref(owner);
|
|
}
|
|
continue;
|
|
}
|
|
ast_channel_data_add_structure(data_channel, p->chan, 0);
|
|
if (owner && ast_bridged_channel(owner)) {
|
|
data_talkingto = ast_data_add_node(data_agent, "talkingto");
|
|
if (!data_talkingto) {
|
|
ast_mutex_unlock(&p->lock);
|
|
ast_data_remove_node(data_root, data_agent);
|
|
if (owner) {
|
|
ast_channel_unlock(owner);
|
|
owner = ast_channel_unref(owner);
|
|
}
|
|
continue;
|
|
}
|
|
ast_channel_data_add_structure(data_talkingto, ast_bridged_channel(owner), 0);
|
|
}
|
|
} else {
|
|
ast_data_add_node(data_agent, "talkingto");
|
|
ast_data_add_node(data_agent, "loggedon");
|
|
}
|
|
ast_data_add_str(data_agent, "musiconhold", p->moh);
|
|
}
|
|
|
|
if (owner) {
|
|
ast_channel_unlock(owner);
|
|
owner = ast_channel_unref(owner);
|
|
}
|
|
|
|
ast_mutex_unlock(&p->lock);
|
|
|
|
/* if this agent doesn't match remove the added agent. */
|
|
if (!ast_data_search_match(search, data_agent)) {
|
|
ast_data_remove_node(data_root, data_agent);
|
|
}
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
|
|
return 0;
|
|
}
|
|
|
|
static const struct ast_data_handler agents_data_provider = {
|
|
.version = AST_DATA_HANDLER_VERSION,
|
|
.get = agents_data_provider_get
|
|
};
|
|
|
|
static const struct ast_data_entry agents_data_providers[] = {
|
|
AST_DATA_ENTRY("asterisk/channel/agent/list", &agents_data_provider),
|
|
};
|
|
|
|
/*!
|
|
* \brief Initialize the Agents module.
|
|
* This function is being called by Asterisk when loading the module.
|
|
* Among other things it registers applications, cli commands and reads the cofiguration file.
|
|
*
|
|
* \returns int Always 0.
|
|
*/
|
|
static int load_module(void)
|
|
{
|
|
if (!(agent_tech.capabilities = ast_format_cap_alloc())) {
|
|
ast_log(LOG_ERROR, "ast_format_cap_alloc_nolock fail.\n");
|
|
return AST_MODULE_LOAD_FAILURE;
|
|
}
|
|
ast_format_cap_add_all(agent_tech.capabilities);
|
|
/* Make sure we can register our agent channel type */
|
|
if (ast_channel_register(&agent_tech)) {
|
|
agent_tech.capabilities = ast_format_cap_destroy(agent_tech.capabilities);
|
|
ast_log(LOG_ERROR, "Unable to register channel class 'Agent'\n");
|
|
return AST_MODULE_LOAD_FAILURE;
|
|
}
|
|
/* Read in the config */
|
|
if (!read_agent_config(0)) {
|
|
agent_tech.capabilities = ast_format_cap_destroy(agent_tech.capabilities);
|
|
return AST_MODULE_LOAD_DECLINE;
|
|
}
|
|
/* Dialplan applications */
|
|
ast_register_application_xml(app, login_exec);
|
|
ast_register_application_xml(app3, agentmonitoroutgoing_exec);
|
|
|
|
/* data tree */
|
|
ast_data_register_multiple(agents_data_providers, ARRAY_LEN(agents_data_providers));
|
|
|
|
/* Manager commands */
|
|
ast_manager_register_xml("Agents", EVENT_FLAG_AGENT, action_agents);
|
|
ast_manager_register_xml("AgentLogoff", EVENT_FLAG_AGENT, action_agent_logoff);
|
|
|
|
/* CLI Commands */
|
|
ast_cli_register_multiple(cli_agents, ARRAY_LEN(cli_agents));
|
|
|
|
/* Dialplan Functions */
|
|
ast_custom_function_register(&agent_function);
|
|
|
|
return AST_MODULE_LOAD_SUCCESS;
|
|
}
|
|
|
|
static int reload(void)
|
|
{
|
|
return read_agent_config(1);
|
|
}
|
|
|
|
static int unload_module(void)
|
|
{
|
|
struct agent_pvt *p;
|
|
/* First, take us out of the channel loop */
|
|
ast_channel_unregister(&agent_tech);
|
|
/* Unregister dialplan functions */
|
|
ast_custom_function_unregister(&agent_function);
|
|
/* Unregister CLI commands */
|
|
ast_cli_unregister_multiple(cli_agents, ARRAY_LEN(cli_agents));
|
|
/* Unregister dialplan applications */
|
|
ast_unregister_application(app);
|
|
ast_unregister_application(app3);
|
|
/* Unregister manager command */
|
|
ast_manager_unregister("Agents");
|
|
ast_manager_unregister("AgentLogoff");
|
|
/* Unregister the data tree */
|
|
ast_data_unregister(NULL);
|
|
/* Unregister channel */
|
|
AST_LIST_LOCK(&agents);
|
|
/* Hangup all interfaces if they have an owner */
|
|
while ((p = AST_LIST_REMOVE_HEAD(&agents, list))) {
|
|
if (p->owner)
|
|
ast_softhangup(p->owner, AST_SOFTHANGUP_APPUNLOAD);
|
|
ast_free(p);
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
|
|
agent_tech.capabilities = ast_format_cap_destroy(agent_tech.capabilities);
|
|
return 0;
|
|
}
|
|
|
|
AST_MODULE_INFO(ASTERISK_GPL_KEY, AST_MODFLAG_LOAD_ORDER, "Agent Proxy Channel",
|
|
.load = load_module,
|
|
.unload = unload_module,
|
|
.reload = reload,
|
|
.load_pri = AST_MODPRI_CHANNEL_DRIVER,
|
|
.nonoptreq = "res_monitor,chan_local",
|
|
);
|