70 lines
1.9 KiB
Plaintext
Executable File
70 lines
1.9 KiB
Plaintext
Executable File
[general]
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;
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; Global settings for call queues
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; (none exist currently)
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[default]
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;
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; Default settings for queues (currently unused)
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;
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;[markq]
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;
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; A sample call queue
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;
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; Music sets which musiconhold applies for this particular
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; call queue
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;
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;music = default
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;
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; An announcement may be specified which is played for the member as
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; soon as they answer a call, typically to indicate to them which queue
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; this call should be answered as, so that agents or members who are
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; listening to more than one queue can differentiated how they should
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; engage the customer
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;
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;announce = queue-markq
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;
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; A strategy may be specified. Valid strategies include:
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;
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; ringall - ring all available channels until one answers (default)
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; roundrobin - take turns ringing each available interface
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; leastrecent - ring interface which was least recently called by this queue
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; fewestcalls - ring the one with fewest completed calls from this queue
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; random - ring random interface
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;
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;strategy = ringall
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;
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; A context may be specified, in which if the user types a SINGLE
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; digit extension while they are in the queue, they will be taken out
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; of the queue and sent to that extension in this context.
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;
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;context = qoutcon
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;
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; How long do we let the phone ring before we consider this a timeout...
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;
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;timeout = 15
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;
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; How long do we wait before trying all the members again?
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;
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;retry = 5
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;
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; Maximum number of people waiting in the queue (0 for unlimited)
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;
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;maxlen = 0
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;
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; Each member of this call queue is listed on a separate line in
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; the form technology/dialstring. "member" means a normal member of a
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; queue. An optional penalty may be specified after a comma, such that
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; entries with higher penalties are considered last.
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;
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;member => Zap/1
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;member => Zap/2
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;member => Agent/1001
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;member => Agent/1002
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;member => Agent/@1 ; Any agent in group 1
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;member => Agent/:1,1 ; Any agent in group 1, wait for first
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; available, but consider with penalty
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