The ill conceived chan_agent is no more. It is now replaced by
app_agent_pool.
Agents login using the AgentLogin() application as before. The
AgentLogin() application no longer does any authentication.
Authentication is now the responsibility of the dialplan. (Besides, the
authentication done by chan_agent did not match what the voice prompts
asked for.)
Sample extensions.conf
[login]
; Sample agent 1001 login
; Set COLP for in between calls so the agent does not see the last caller COLP.
exten => 1001,1,Set(CONNECTEDLINE(all)="Agent Waiting" <1001>)
; Give the agent DTMF transfer and disconnect features when connected to a caller.
same => n,Set(CHANNEL(dtmf-features)=TX)
same => n,AgentLogin(1001)
same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS})
same => n,Hangup()
[caller]
; Sample caller direct connect to agent 1001
exten => 800,1,AgentRequest(1001)
same => n,NoOp(AGENT_STATUS is ${AGENT_STATUS})
same => n,Hangup()
; Sample caller going through a Queue to agent 1001
exten => 900,1,Queue(agent_q)
same => n,Hangup()
Sample queues.conf
[agent_q]
member => Local/800@caller,,SuperAgent,Agent:1001
Under the hood operation overview:
1) Logged in agents wait for callers in an agents holding bridge.
2) Caller requests an agent using AgentRequest()
3) A basic bridge is created, the agent is notified, and caller joins the
basic bridge to wait for the agent.
4) The agent is either automatically connected to the caller or must ack
the call to connect.
5) The agent is moved from the agents holding bridge to the basic bridge.
6) The agent and caller talk.
7) The connection is ended by either party.
8) The agent goes back to the agents holding bridge.
To avoid some locking issues with the agent holding bridge, I needed to
make some changes to the after bridge callback support. The after bridge
callback is now a list of requested callbacks with the last to be added
the only active callback. The after bridge callback for failed callbacks
will always happen in the channel thread when the channel leaves the
bridging system or is destroyed.
(closes issue ASTERISK-21554)
Reported by: Matt Jordan
Review: https://reviewboard.asterisk.org/r/2657/
git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@394417 65c4cc65-6c06-0410-ace0-fbb531ad65f3
d43b17a872