- please check git-svn-id: https://origsvn.digium.com/svn/asterisk/trunk@36181 65c4cc65-6c06-0410-ace0-fbb531ad65f3
2598 lines
80 KiB
C
2598 lines
80 KiB
C
/*
|
|
* Asterisk -- An open source telephony toolkit.
|
|
*
|
|
* Copyright (C) 1999 - 2006, Digium, Inc.
|
|
*
|
|
* Mark Spencer <markster@digium.com>
|
|
*
|
|
* See http://www.asterisk.org for more information about
|
|
* the Asterisk project. Please do not directly contact
|
|
* any of the maintainers of this project for assistance;
|
|
* the project provides a web site, mailing lists and IRC
|
|
* channels for your use.
|
|
*
|
|
* This program is free software, distributed under the terms of
|
|
* the GNU General Public License Version 2. See the LICENSE file
|
|
* at the top of the source tree.
|
|
*/
|
|
|
|
|
|
/*! \file
|
|
*
|
|
* \brief Implementation of Agents (proxy channel)
|
|
*
|
|
* \author Mark Spencer <markster@digium.com>
|
|
*
|
|
* This file is the implementation of Agents modules.
|
|
* It is a dynamic module that is loaded by Asterisk.
|
|
* \par See also
|
|
* \arg \ref Config_agent
|
|
*
|
|
* \ingroup channel_drivers
|
|
*/
|
|
|
|
#include "asterisk.h"
|
|
|
|
ASTERISK_FILE_VERSION(__FILE__, "$Revision$")
|
|
|
|
#include <stdio.h>
|
|
#include <string.h>
|
|
#include <errno.h>
|
|
#include <unistd.h>
|
|
#include <sys/socket.h>
|
|
#include <stdlib.h>
|
|
#include <fcntl.h>
|
|
#include <netdb.h>
|
|
#include <netinet/in.h>
|
|
#include <arpa/inet.h>
|
|
#include <sys/signal.h>
|
|
|
|
#include "asterisk/lock.h"
|
|
#include "asterisk/channel.h"
|
|
#include "asterisk/config.h"
|
|
#include "asterisk/logger.h"
|
|
#include "asterisk/module.h"
|
|
#include "asterisk/pbx.h"
|
|
#include "asterisk/options.h"
|
|
#include "asterisk/lock.h"
|
|
#include "asterisk/sched.h"
|
|
#include "asterisk/io.h"
|
|
#include "asterisk/rtp.h"
|
|
#include "asterisk/acl.h"
|
|
#include "asterisk/callerid.h"
|
|
#include "asterisk/file.h"
|
|
#include "asterisk/cli.h"
|
|
#include "asterisk/app.h"
|
|
#include "asterisk/musiconhold.h"
|
|
#include "asterisk/manager.h"
|
|
#include "asterisk/features.h"
|
|
#include "asterisk/utils.h"
|
|
#include "asterisk/causes.h"
|
|
#include "asterisk/astdb.h"
|
|
#include "asterisk/devicestate.h"
|
|
#include "asterisk/monitor.h"
|
|
#include "asterisk/stringfields.h"
|
|
|
|
static const char tdesc[] = "Call Agent Proxy Channel";
|
|
static const char config[] = "agents.conf";
|
|
|
|
static const char app[] = "AgentLogin";
|
|
static const char app2[] = "AgentCallbackLogin";
|
|
static const char app3[] = "AgentMonitorOutgoing";
|
|
|
|
static const char synopsis[] = "Call agent login";
|
|
static const char synopsis2[] = "Call agent callback login";
|
|
static const char synopsis3[] = "Record agent's outgoing call";
|
|
|
|
static const char descrip[] =
|
|
" AgentLogin([AgentNo][|options]):\n"
|
|
"Asks the agent to login to the system. Always returns -1. While\n"
|
|
"logged in, the agent can receive calls and will hear a 'beep'\n"
|
|
"when a new call comes in. The agent can dump the call by pressing\n"
|
|
"the star key.\n"
|
|
"The option string may contain zero or more of the following characters:\n"
|
|
" 's' -- silent login - do not announce the login ok segment after agent logged in/off\n";
|
|
|
|
static const char descrip2[] =
|
|
" AgentCallbackLogin([AgentNo][|[options][|[exten]@context]]):\n"
|
|
"Asks the agent to login to the system with callback.\n"
|
|
"The agent's callback extension is called (optionally with the specified\n"
|
|
"context).\n"
|
|
"The option string may contain zero or more of the following characters:\n"
|
|
" 's' -- silent login - do not announce the login ok segment agent logged in/off\n";
|
|
|
|
static const char descrip3[] =
|
|
" AgentMonitorOutgoing([options]):\n"
|
|
"Tries to figure out the id of the agent who is placing outgoing call based on\n"
|
|
"comparison of the callerid of the current interface and the global variable \n"
|
|
"placed by the AgentCallbackLogin application. That's why it should be used only\n"
|
|
"with the AgentCallbackLogin app. Uses the monitoring functions in chan_agent \n"
|
|
"instead of Monitor application. That have to be configured in the agents.conf file.\n"
|
|
"\nReturn value:\n"
|
|
"Normally the app returns 0 unless the options are passed. Also if the callerid or\n"
|
|
"the agentid are not specified it'll look for n+101 priority.\n"
|
|
"\nOptions:\n"
|
|
" 'd' - make the app return -1 if there is an error condition and there is\n"
|
|
" no extension n+101\n"
|
|
" 'c' - change the CDR so that the source of the call is 'Agent/agent_id'\n"
|
|
" 'n' - don't generate the warnings when there is no callerid or the\n"
|
|
" agentid is not known.\n"
|
|
" It's handy if you want to have one context for agent and non-agent calls.\n";
|
|
|
|
static const char mandescr_agents[] =
|
|
"Description: Will list info about all possible agents.\n"
|
|
"Variables: NONE\n";
|
|
|
|
static const char mandescr_agent_logoff[] =
|
|
"Description: Sets an agent as no longer logged in.\n"
|
|
"Variables: (Names marked with * are required)\n"
|
|
" *Agent: Agent ID of the agent to log off\n"
|
|
" Soft: Set to 'true' to not hangup existing calls\n";
|
|
|
|
static const char mandescr_agent_callback_login[] =
|
|
"Description: Sets an agent as logged in with callback.\n"
|
|
"Variables: (Names marked with * are required)\n"
|
|
" *Agent: Agent ID of the agent to login\n"
|
|
" *Exten: Extension to use for callback\n"
|
|
" Context: Context to use for callback\n"
|
|
" AckCall: Set to 'true' to require an acknowledgement by '#' when agent is called back\n"
|
|
" WrapupTime: the minimum amount of time after disconnecting before the caller can receive a new call\n";
|
|
|
|
static char moh[80] = "default";
|
|
|
|
#define AST_MAX_AGENT 80 /*!< Agent ID or Password max length */
|
|
#define AST_MAX_BUF 256
|
|
#define AST_MAX_FILENAME_LEN 256
|
|
|
|
static const char pa_family[] = "/Agents"; /*!< Persistent Agents astdb family */
|
|
#define PA_MAX_LEN 2048 /*!< The maximum length of each persistent member agent database entry */
|
|
|
|
static int persistent_agents = 0; /*!< queues.conf [general] option */
|
|
static void dump_agents(void);
|
|
|
|
static ast_group_t group;
|
|
static int autologoff;
|
|
static int wrapuptime;
|
|
static int ackcall;
|
|
static int endcall;
|
|
static int multiplelogin = 1;
|
|
static int autologoffunavail = 0;
|
|
|
|
static int maxlogintries = 3;
|
|
static char agentgoodbye[AST_MAX_FILENAME_LEN] = "vm-goodbye";
|
|
|
|
static int recordagentcalls = 0;
|
|
static char recordformat[AST_MAX_BUF] = "";
|
|
static char recordformatext[AST_MAX_BUF] = "";
|
|
static char urlprefix[AST_MAX_BUF] = "";
|
|
static char savecallsin[AST_MAX_BUF] = "";
|
|
static int updatecdr = 0;
|
|
static char beep[AST_MAX_BUF] = "beep";
|
|
|
|
#define GETAGENTBYCALLERID "AGENTBYCALLERID"
|
|
|
|
/*! \brief Structure representing an agent. */
|
|
struct agent_pvt {
|
|
ast_mutex_t lock; /*!< Channel private lock */
|
|
int dead; /*!< Poised for destruction? */
|
|
int pending; /*!< Not a real agent -- just pending a match */
|
|
int abouttograb; /*!< About to grab */
|
|
int autologoff; /*!< Auto timeout time */
|
|
int ackcall; /*!< ackcall */
|
|
time_t loginstart; /*!< When agent first logged in (0 when logged off) */
|
|
time_t start; /*!< When call started */
|
|
struct timeval lastdisc; /*!< When last disconnected */
|
|
int wrapuptime; /*!< Wrapup time in ms */
|
|
ast_group_t group; /*!< Group memberships */
|
|
int acknowledged; /*!< Acknowledged */
|
|
char moh[80]; /*!< Which music on hold */
|
|
char agent[AST_MAX_AGENT]; /*!< Agent ID */
|
|
char password[AST_MAX_AGENT]; /*!< Password for Agent login */
|
|
char name[AST_MAX_AGENT];
|
|
ast_mutex_t app_lock; /*!< Synchronization between owning applications */
|
|
volatile pthread_t owning_app; /*!< Owning application thread id */
|
|
volatile int app_sleep_cond; /*!< Sleep condition for the login app */
|
|
struct ast_channel *owner; /*!< Agent */
|
|
char loginchan[80]; /*!< channel they logged in from */
|
|
char logincallerid[80]; /*!< Caller ID they had when they logged in */
|
|
struct ast_channel *chan; /*!< Channel we use */
|
|
AST_LIST_ENTRY(agent_pvt) list; /*!< Next Agent in the linked list. */
|
|
};
|
|
|
|
static AST_LIST_HEAD_STATIC(agents, agent_pvt); /*!< Holds the list of agents (loaded form agents.conf). */
|
|
|
|
#define CHECK_FORMATS(ast, p) do { \
|
|
if (p->chan) {\
|
|
if (ast->nativeformats != p->chan->nativeformats) { \
|
|
ast_log(LOG_DEBUG, "Native formats changing from %d to %d\n", ast->nativeformats, p->chan->nativeformats); \
|
|
/* Native formats changed, reset things */ \
|
|
ast->nativeformats = p->chan->nativeformats; \
|
|
ast_log(LOG_DEBUG, "Resetting read to %d and write to %d\n", ast->readformat, ast->writeformat);\
|
|
ast_set_read_format(ast, ast->readformat); \
|
|
ast_set_write_format(ast, ast->writeformat); \
|
|
} \
|
|
if (p->chan->readformat != ast->rawreadformat) \
|
|
ast_set_read_format(p->chan, ast->rawreadformat); \
|
|
if (p->chan->writeformat != ast->rawwriteformat) \
|
|
ast_set_write_format(p->chan, ast->rawwriteformat); \
|
|
} \
|
|
} while(0)
|
|
|
|
/*! \brief Cleanup moves all the relevant FD's from the 2nd to the first, but retains things
|
|
properly for a timingfd XXX This might need more work if agents were logged in as agents or other
|
|
totally impractical combinations XXX */
|
|
|
|
#define CLEANUP(ast, p) do { \
|
|
int x; \
|
|
if (p->chan) { \
|
|
for (x=0;x<AST_MAX_FDS;x++) {\
|
|
if (x != AST_TIMING_FD) \
|
|
ast->fds[x] = p->chan->fds[x]; \
|
|
} \
|
|
ast->fds[AST_AGENT_FD] = p->chan->fds[AST_TIMING_FD]; \
|
|
} \
|
|
} while(0)
|
|
|
|
/*--- Forward declarations */
|
|
static struct ast_channel *agent_request(const char *type, int format, void *data, int *cause);
|
|
static int agent_devicestate(void *data);
|
|
static void agent_logoff_maintenance(struct agent_pvt *p, char *loginchan, long logintime, const char *uniqueid, char *logcommand);
|
|
static int agent_digit(struct ast_channel *ast, char digit);
|
|
static int agent_call(struct ast_channel *ast, char *dest, int timeout);
|
|
static int agent_hangup(struct ast_channel *ast);
|
|
static int agent_answer(struct ast_channel *ast);
|
|
static struct ast_frame *agent_read(struct ast_channel *ast);
|
|
static int agent_write(struct ast_channel *ast, struct ast_frame *f);
|
|
static int agent_sendhtml(struct ast_channel *ast, int subclass, const char *data, int datalen);
|
|
static int agent_sendtext(struct ast_channel *ast, const char *text);
|
|
static int agent_indicate(struct ast_channel *ast, int condition, const void *data, size_t datalen);
|
|
static int agent_fixup(struct ast_channel *oldchan, struct ast_channel *newchan);
|
|
static struct ast_channel *agent_bridgedchannel(struct ast_channel *chan, struct ast_channel *bridge);
|
|
static void set_agentbycallerid(const char *callerid, const char *agent);
|
|
|
|
/*! \brief Channel interface description for PBX integration */
|
|
static const struct ast_channel_tech agent_tech = {
|
|
.type = "Agent",
|
|
.description = tdesc,
|
|
.capabilities = -1,
|
|
.requester = agent_request,
|
|
.devicestate = agent_devicestate,
|
|
.send_digit = agent_digit,
|
|
.call = agent_call,
|
|
.hangup = agent_hangup,
|
|
.answer = agent_answer,
|
|
.read = agent_read,
|
|
.write = agent_write,
|
|
.write_video = agent_write,
|
|
.send_html = agent_sendhtml,
|
|
.send_text = agent_sendtext,
|
|
.exception = agent_read,
|
|
.indicate = agent_indicate,
|
|
.fixup = agent_fixup,
|
|
.bridged_channel = agent_bridgedchannel,
|
|
};
|
|
|
|
/*!
|
|
* Adds an agent to the global list of agents.
|
|
*
|
|
* \param agent A string with the username, password and real name of an agent. As defined in agents.conf. Example: "13,169,John Smith"
|
|
* \param pending If it is pending or not.
|
|
* @return The just created agent.
|
|
* \sa agent_pvt, agents.
|
|
*/
|
|
static struct agent_pvt *add_agent(char *agent, int pending)
|
|
{
|
|
char *parse;
|
|
AST_DECLARE_APP_ARGS(args,
|
|
AST_APP_ARG(agt);
|
|
AST_APP_ARG(password);
|
|
AST_APP_ARG(name);
|
|
);
|
|
char *password = NULL;
|
|
char *name = NULL;
|
|
char *agt = NULL;
|
|
struct agent_pvt *p;
|
|
|
|
parse = ast_strdupa(agent);
|
|
|
|
/* Extract username (agt), password and name from agent (args). */
|
|
AST_NONSTANDARD_APP_ARGS(args, parse, ',');
|
|
|
|
if(args.argc == 0) {
|
|
ast_log(LOG_WARNING, "A blank agent line!\n");
|
|
return NULL;
|
|
}
|
|
|
|
if(ast_strlen_zero(args.agt) ) {
|
|
ast_log(LOG_WARNING, "An agent line with no agentid!\n");
|
|
return NULL;
|
|
} else
|
|
agt = args.agt;
|
|
|
|
if(!ast_strlen_zero(args.password)) {
|
|
password = args.password;
|
|
while (*password && *password < 33) password++;
|
|
}
|
|
if(!ast_strlen_zero(args.name)) {
|
|
name = args.name;
|
|
while (*name && *name < 33) name++;
|
|
}
|
|
|
|
/* Are we searching for the agent here ? To see if it exists already ? */
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
if (!pending && !strcmp(p->agent, agt))
|
|
break;
|
|
}
|
|
if (!p) {
|
|
// Build the agent.
|
|
if (!(p = ast_calloc(1, sizeof(*p))))
|
|
return NULL;
|
|
ast_copy_string(p->agent, agt, sizeof(p->agent));
|
|
ast_mutex_init(&p->lock);
|
|
ast_mutex_init(&p->app_lock);
|
|
p->owning_app = (pthread_t) -1;
|
|
p->app_sleep_cond = 1;
|
|
p->group = group;
|
|
p->pending = pending;
|
|
AST_LIST_INSERT_TAIL(&agents, p, list);
|
|
}
|
|
|
|
ast_copy_string(p->password, password ? password : "", sizeof(p->password));
|
|
ast_copy_string(p->name, name ? name : "", sizeof(p->name));
|
|
ast_copy_string(p->moh, moh, sizeof(p->moh));
|
|
p->ackcall = ackcall;
|
|
p->autologoff = autologoff;
|
|
|
|
/* If someone reduces the wrapuptime and reloads, we want it
|
|
* to change the wrapuptime immediately on all calls */
|
|
if (p->wrapuptime > wrapuptime) {
|
|
struct timeval now = ast_tvnow();
|
|
/* XXX check what is this exactly */
|
|
|
|
/* We won't be pedantic and check the tv_usec val */
|
|
if (p->lastdisc.tv_sec > (now.tv_sec + wrapuptime/1000)) {
|
|
p->lastdisc.tv_sec = now.tv_sec + wrapuptime/1000;
|
|
p->lastdisc.tv_usec = now.tv_usec;
|
|
}
|
|
}
|
|
p->wrapuptime = wrapuptime;
|
|
|
|
if (pending)
|
|
p->dead = 1;
|
|
else
|
|
p->dead = 0;
|
|
return p;
|
|
}
|
|
|
|
/*!
|
|
* Deletes an agent after doing some clean up.
|
|
* Further documentation: How safe is this function ? What state should the agent be to be cleaned.
|
|
* \param p Agent to be deleted.
|
|
* \returns Always 0.
|
|
*/
|
|
static int agent_cleanup(struct agent_pvt *p)
|
|
{
|
|
struct ast_channel *chan = p->owner;
|
|
p->owner = NULL;
|
|
chan->tech_pvt = NULL;
|
|
p->app_sleep_cond = 1;
|
|
/* Release ownership of the agent to other threads (presumably running the login app). */
|
|
ast_mutex_unlock(&p->app_lock);
|
|
if (chan)
|
|
ast_channel_free(chan);
|
|
if (p->dead) {
|
|
ast_mutex_destroy(&p->lock);
|
|
ast_mutex_destroy(&p->app_lock);
|
|
free(p);
|
|
}
|
|
return 0;
|
|
}
|
|
|
|
static int check_availability(struct agent_pvt *newlyavailable, int needlock);
|
|
|
|
static int agent_answer(struct ast_channel *ast)
|
|
{
|
|
ast_log(LOG_WARNING, "Huh? Agent is being asked to answer?\n");
|
|
return -1;
|
|
}
|
|
|
|
static int __agent_start_monitoring(struct ast_channel *ast, struct agent_pvt *p, int needlock)
|
|
{
|
|
char tmp[AST_MAX_BUF],tmp2[AST_MAX_BUF], *pointer;
|
|
char filename[AST_MAX_BUF];
|
|
int res = -1;
|
|
if (!p)
|
|
return -1;
|
|
if (!ast->monitor) {
|
|
snprintf(filename, sizeof(filename), "agent-%s-%s",p->agent, ast->uniqueid);
|
|
/* substitute . for - */
|
|
if ((pointer = strchr(filename, '.')))
|
|
*pointer = '-';
|
|
snprintf(tmp, sizeof(tmp), "%s%s",savecallsin ? savecallsin : "", filename);
|
|
ast_monitor_start(ast, recordformat, tmp, needlock);
|
|
ast_monitor_setjoinfiles(ast, 1);
|
|
snprintf(tmp2, sizeof(tmp2), "%s%s.%s", urlprefix ? urlprefix : "", filename, recordformatext);
|
|
#if 0
|
|
ast_verbose("name is %s, link is %s\n",tmp, tmp2);
|
|
#endif
|
|
if (!ast->cdr)
|
|
ast->cdr = ast_cdr_alloc();
|
|
ast_cdr_setuserfield(ast, tmp2);
|
|
res = 0;
|
|
} else
|
|
ast_log(LOG_ERROR, "Recording already started on that call.\n");
|
|
return res;
|
|
}
|
|
|
|
static int agent_start_monitoring(struct ast_channel *ast, int needlock)
|
|
{
|
|
return __agent_start_monitoring(ast, ast->tech_pvt, needlock);
|
|
}
|
|
|
|
static struct ast_frame *agent_read(struct ast_channel *ast)
|
|
{
|
|
struct agent_pvt *p = ast->tech_pvt;
|
|
struct ast_frame *f = NULL;
|
|
static struct ast_frame answer_frame = { AST_FRAME_CONTROL, AST_CONTROL_ANSWER };
|
|
const char *status;
|
|
ast_mutex_lock(&p->lock);
|
|
CHECK_FORMATS(ast, p);
|
|
if (p->chan) {
|
|
ast_copy_flags(p->chan, ast, AST_FLAG_EXCEPTION);
|
|
p->chan->fdno = (ast->fdno == AST_AGENT_FD) ? AST_TIMING_FD : ast->fdno;
|
|
f = ast_read(p->chan);
|
|
} else
|
|
f = &ast_null_frame;
|
|
if (!f) {
|
|
/* If there's a channel, hang it up (if it's on a callback) make it NULL */
|
|
if (p->chan) {
|
|
p->chan->_bridge = NULL;
|
|
/* Note that we don't hangup if it's not a callback because Asterisk will do it
|
|
for us when the PBX instance that called login finishes */
|
|
if (!ast_strlen_zero(p->loginchan)) {
|
|
if (p->chan)
|
|
ast_log(LOG_DEBUG, "Bridge on '%s' being cleared (2)\n", p->chan->name);
|
|
|
|
status = pbx_builtin_getvar_helper(p->chan, "CHANLOCALSTATUS");
|
|
if (autologoffunavail && status && !strcasecmp(status, "CHANUNAVAIL")) {
|
|
long logintime = time(NULL) - p->loginstart;
|
|
p->loginstart = 0;
|
|
ast_log(LOG_NOTICE, "Agent read: '%s' is not available now, auto logoff\n", p->name);
|
|
agent_logoff_maintenance(p, p->loginchan, logintime, ast->uniqueid, "Chanunavail");
|
|
}
|
|
ast_hangup(p->chan);
|
|
if (p->wrapuptime && p->acknowledged)
|
|
p->lastdisc = ast_tvadd(ast_tvnow(), ast_samp2tv(p->wrapuptime, 1000));
|
|
}
|
|
p->chan = NULL;
|
|
p->acknowledged = 0;
|
|
}
|
|
} else {
|
|
/* if acknowledgement is not required, and the channel is up, we may have missed
|
|
an AST_CONTROL_ANSWER (if there was one), so mark the call acknowledged anyway */
|
|
if (!p->ackcall && !p->acknowledged && p->chan && (p->chan->_state == AST_STATE_UP))
|
|
p->acknowledged = 1;
|
|
switch (f->frametype) {
|
|
case AST_FRAME_CONTROL:
|
|
if (f->subclass == AST_CONTROL_ANSWER) {
|
|
if (p->ackcall) {
|
|
if (option_verbose > 2)
|
|
ast_verbose(VERBOSE_PREFIX_3 "%s answered, waiting for '#' to acknowledge\n", p->chan->name);
|
|
/* Don't pass answer along */
|
|
ast_frfree(f);
|
|
f = &ast_null_frame;
|
|
} else {
|
|
p->acknowledged = 1;
|
|
/* Use the builtin answer frame for the
|
|
recording start check below. */
|
|
ast_frfree(f);
|
|
f = &answer_frame;
|
|
}
|
|
}
|
|
break;
|
|
case AST_FRAME_DTMF:
|
|
if (!p->acknowledged && (f->subclass == '#')) {
|
|
if (option_verbose > 2)
|
|
ast_verbose(VERBOSE_PREFIX_3 "%s acknowledged\n", p->chan->name);
|
|
p->acknowledged = 1;
|
|
ast_frfree(f);
|
|
f = &answer_frame;
|
|
} else if (f->subclass == '*' && endcall) {
|
|
/* terminates call */
|
|
ast_frfree(f);
|
|
f = NULL;
|
|
}
|
|
break;
|
|
case AST_FRAME_VOICE:
|
|
case AST_FRAME_VIDEO:
|
|
/* don't pass voice or video until the call is acknowledged */
|
|
if (!p->acknowledged) {
|
|
ast_frfree(f);
|
|
f = &ast_null_frame;
|
|
}
|
|
break;
|
|
}
|
|
}
|
|
|
|
CLEANUP(ast,p);
|
|
if (p->chan && !p->chan->_bridge) {
|
|
if (strcasecmp(p->chan->tech->type, "Local")) {
|
|
p->chan->_bridge = ast;
|
|
if (p->chan)
|
|
ast_log(LOG_DEBUG, "Bridge on '%s' being set to '%s' (3)\n", p->chan->name, p->chan->_bridge->name);
|
|
}
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
if (recordagentcalls && f == &answer_frame)
|
|
agent_start_monitoring(ast,0);
|
|
return f;
|
|
}
|
|
|
|
static int agent_sendhtml(struct ast_channel *ast, int subclass, const char *data, int datalen)
|
|
{
|
|
struct agent_pvt *p = ast->tech_pvt;
|
|
int res = -1;
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->chan)
|
|
res = ast_channel_sendhtml(p->chan, subclass, data, datalen);
|
|
ast_mutex_unlock(&p->lock);
|
|
return res;
|
|
}
|
|
|
|
static int agent_sendtext(struct ast_channel *ast, const char *text)
|
|
{
|
|
struct agent_pvt *p = ast->tech_pvt;
|
|
int res = -1;
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->chan)
|
|
res = ast_sendtext(p->chan, text);
|
|
ast_mutex_unlock(&p->lock);
|
|
return res;
|
|
}
|
|
|
|
static int agent_write(struct ast_channel *ast, struct ast_frame *f)
|
|
{
|
|
struct agent_pvt *p = ast->tech_pvt;
|
|
int res = -1;
|
|
CHECK_FORMATS(ast, p);
|
|
ast_mutex_lock(&p->lock);
|
|
if (!p->chan)
|
|
res = 0;
|
|
else {
|
|
if ((f->frametype != AST_FRAME_VOICE) ||
|
|
(f->frametype != AST_FRAME_VIDEO) ||
|
|
(f->subclass == p->chan->writeformat)) {
|
|
res = ast_write(p->chan, f);
|
|
} else {
|
|
ast_log(LOG_DEBUG, "Dropping one incompatible %s frame on '%s' to '%s'\n",
|
|
f->frametype == AST_FRAME_VOICE ? "audio" : "video",
|
|
ast->name, p->chan->name);
|
|
res = 0;
|
|
}
|
|
}
|
|
CLEANUP(ast, p);
|
|
ast_mutex_unlock(&p->lock);
|
|
return res;
|
|
}
|
|
|
|
static int agent_fixup(struct ast_channel *oldchan, struct ast_channel *newchan)
|
|
{
|
|
struct agent_pvt *p = newchan->tech_pvt;
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->owner != oldchan) {
|
|
ast_log(LOG_WARNING, "old channel wasn't %p but was %p\n", oldchan, p->owner);
|
|
ast_mutex_unlock(&p->lock);
|
|
return -1;
|
|
}
|
|
p->owner = newchan;
|
|
ast_mutex_unlock(&p->lock);
|
|
return 0;
|
|
}
|
|
|
|
static int agent_indicate(struct ast_channel *ast, int condition, const void *data, size_t datalen)
|
|
{
|
|
struct agent_pvt *p = ast->tech_pvt;
|
|
int res = -1;
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->chan)
|
|
res = ast_indicate(p->chan, condition);
|
|
else
|
|
res = 0;
|
|
ast_mutex_unlock(&p->lock);
|
|
return res;
|
|
}
|
|
|
|
static int agent_digit(struct ast_channel *ast, char digit)
|
|
{
|
|
struct agent_pvt *p = ast->tech_pvt;
|
|
int res = -1;
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->chan)
|
|
res = p->chan->tech->send_digit(p->chan, digit);
|
|
else
|
|
res = 0;
|
|
ast_mutex_unlock(&p->lock);
|
|
return res;
|
|
}
|
|
|
|
static int agent_call(struct ast_channel *ast, char *dest, int timeout)
|
|
{
|
|
struct agent_pvt *p = ast->tech_pvt;
|
|
int res = -1;
|
|
int newstate=0;
|
|
ast_mutex_lock(&p->lock);
|
|
p->acknowledged = 0;
|
|
if (!p->chan) {
|
|
if (p->pending) {
|
|
ast_log(LOG_DEBUG, "Pretending to dial on pending agent\n");
|
|
newstate = AST_STATE_DIALING;
|
|
res = 0;
|
|
} else {
|
|
ast_log(LOG_NOTICE, "Whoa, they hung up between alloc and call... what are the odds of that?\n");
|
|
res = -1;
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
if (newstate)
|
|
ast_setstate(ast, newstate);
|
|
return res;
|
|
} else if (!ast_strlen_zero(p->loginchan)) {
|
|
time(&p->start);
|
|
/* Call on this agent */
|
|
if (option_verbose > 2)
|
|
ast_verbose(VERBOSE_PREFIX_3 "outgoing agentcall, to agent '%s', on '%s'\n", p->agent, p->chan->name);
|
|
if (p->chan->cid.cid_num)
|
|
free(p->chan->cid.cid_num);
|
|
p->chan->cid.cid_num = ast_strdup(ast->cid.cid_num);
|
|
if (p->chan->cid.cid_name)
|
|
free(p->chan->cid.cid_name);
|
|
p->chan->cid.cid_name = ast_strdup(ast->cid.cid_name);
|
|
ast_channel_inherit_variables(ast, p->chan);
|
|
res = ast_call(p->chan, p->loginchan, 0);
|
|
CLEANUP(ast,p);
|
|
ast_mutex_unlock(&p->lock);
|
|
return res;
|
|
}
|
|
ast_verbose( VERBOSE_PREFIX_3 "agent_call, call to agent '%s' call on '%s'\n", p->agent, p->chan->name);
|
|
if (option_debug > 2)
|
|
ast_log(LOG_DEBUG, "Playing beep, lang '%s'\n", p->chan->language);
|
|
res = ast_streamfile(p->chan, beep, p->chan->language);
|
|
if (option_debug > 2)
|
|
ast_log(LOG_DEBUG, "Played beep, result '%d'\n", res);
|
|
if (!res) {
|
|
res = ast_waitstream(p->chan, "");
|
|
if (option_debug > 2)
|
|
ast_log(LOG_DEBUG, "Waited for stream, result '%d'\n", res);
|
|
}
|
|
if (!res) {
|
|
res = ast_set_read_format(p->chan, ast_best_codec(p->chan->nativeformats));
|
|
if (option_debug > 2)
|
|
ast_log(LOG_DEBUG, "Set read format, result '%d'\n", res);
|
|
if (res)
|
|
ast_log(LOG_WARNING, "Unable to set read format to %s\n", ast_getformatname(ast_best_codec(p->chan->nativeformats)));
|
|
} else {
|
|
/* Agent hung-up */
|
|
p->chan = NULL;
|
|
}
|
|
|
|
if (!res) {
|
|
res = ast_set_write_format(p->chan, ast_best_codec(p->chan->nativeformats));
|
|
if (option_debug > 2)
|
|
ast_log(LOG_DEBUG, "Set write format, result '%d'\n", res);
|
|
if (res)
|
|
ast_log(LOG_WARNING, "Unable to set write format to %s\n", ast_getformatname(ast_best_codec(p->chan->nativeformats)));
|
|
}
|
|
if(!res) {
|
|
/* Call is immediately up, or might need ack */
|
|
if (p->ackcall > 1)
|
|
newstate = AST_STATE_RINGING;
|
|
else {
|
|
newstate = AST_STATE_UP;
|
|
if (recordagentcalls)
|
|
agent_start_monitoring(ast, 0);
|
|
p->acknowledged = 1;
|
|
}
|
|
res = 0;
|
|
}
|
|
CLEANUP(ast, p);
|
|
ast_mutex_unlock(&p->lock);
|
|
if (newstate)
|
|
ast_setstate(ast, newstate);
|
|
return res;
|
|
}
|
|
|
|
/*! \brief store/clear the global variable that stores agentid based on the callerid */
|
|
static void set_agentbycallerid(const char *callerid, const char *agent)
|
|
{
|
|
char buf[AST_MAX_BUF];
|
|
|
|
/* if there is no Caller ID, nothing to do */
|
|
if (ast_strlen_zero(callerid))
|
|
return;
|
|
|
|
snprintf(buf, sizeof(buf), "%s_%s", GETAGENTBYCALLERID, callerid);
|
|
pbx_builtin_setvar_helper(NULL, buf, agent);
|
|
}
|
|
|
|
static int agent_hangup(struct ast_channel *ast)
|
|
{
|
|
struct agent_pvt *p = ast->tech_pvt;
|
|
int howlong = 0;
|
|
const char *status;
|
|
ast_mutex_lock(&p->lock);
|
|
p->owner = NULL;
|
|
ast->tech_pvt = NULL;
|
|
p->app_sleep_cond = 1;
|
|
p->acknowledged = 0;
|
|
|
|
/* if they really are hung up then set start to 0 so the test
|
|
* later if we're called on an already downed channel
|
|
* doesn't cause an agent to be logged out like when
|
|
* agent_request() is followed immediately by agent_hangup()
|
|
* as in apps/app_chanisavail.c:chanavail_exec()
|
|
*/
|
|
|
|
ast_atomic_fetchadd_int(&__mod_desc->usecnt, -1);
|
|
/* XXX do we need ast_update_use_count(); */
|
|
|
|
if (option_debug)
|
|
ast_log(LOG_DEBUG, "Hangup called for state %s\n", ast_state2str(ast->_state));
|
|
if (p->start && (ast->_state != AST_STATE_UP)) {
|
|
howlong = time(NULL) - p->start;
|
|
p->start = 0;
|
|
} else if (ast->_state == AST_STATE_RESERVED)
|
|
howlong = 0;
|
|
else
|
|
p->start = 0;
|
|
if (p->chan) {
|
|
p->chan->_bridge = NULL;
|
|
/* If they're dead, go ahead and hang up on the agent now */
|
|
if (!ast_strlen_zero(p->loginchan)) {
|
|
/* Store last disconnect time */
|
|
if (p->wrapuptime)
|
|
p->lastdisc = ast_tvadd(ast_tvnow(), ast_samp2tv(p->wrapuptime, 1000));
|
|
else
|
|
p->lastdisc = ast_tv(0,0);
|
|
if (p->chan) {
|
|
status = pbx_builtin_getvar_helper(p->chan, "CHANLOCALSTATUS");
|
|
if (autologoffunavail && status && !strcasecmp(status, "CHANUNAVAIL")) {
|
|
long logintime = time(NULL) - p->loginstart;
|
|
p->loginstart = 0;
|
|
ast_log(LOG_NOTICE, "Agent hangup: '%s' is not available now, auto logoff\n", p->name);
|
|
agent_logoff_maintenance(p, p->loginchan, logintime, ast->uniqueid, "Chanunavail");
|
|
}
|
|
/* Recognize the hangup and pass it along immediately */
|
|
ast_hangup(p->chan);
|
|
p->chan = NULL;
|
|
}
|
|
ast_log(LOG_DEBUG, "Hungup, howlong is %d, autologoff is %d\n", howlong, p->autologoff);
|
|
if (howlong && p->autologoff && (howlong > p->autologoff)) {
|
|
long logintime = time(NULL) - p->loginstart;
|
|
p->loginstart = 0;
|
|
ast_log(LOG_NOTICE, "Agent '%s' didn't answer/confirm within %d seconds (waited %d)\n", p->name, p->autologoff, howlong);
|
|
agent_logoff_maintenance(p, p->loginchan, logintime, ast->uniqueid, "Autologoff");
|
|
}
|
|
} else if (p->dead) {
|
|
ast_channel_lock(p->chan);
|
|
ast_softhangup(p->chan, AST_SOFTHANGUP_EXPLICIT);
|
|
ast_channel_unlock(p->chan);
|
|
} else {
|
|
ast_channel_lock(p->chan);
|
|
ast_moh_start(p->chan, p->moh);
|
|
ast_channel_unlock(p->chan);
|
|
}
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
ast_device_state_changed("Agent/%s", p->agent);
|
|
|
|
if (p->pending) {
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_REMOVE(&agents, p, list);
|
|
AST_LIST_UNLOCK(&agents);
|
|
}
|
|
if (p->abouttograb) {
|
|
/* Let the "about to grab" thread know this isn't valid anymore, and let it
|
|
kill it later */
|
|
p->abouttograb = 0;
|
|
} else if (p->dead) {
|
|
ast_mutex_destroy(&p->lock);
|
|
ast_mutex_destroy(&p->app_lock);
|
|
free(p);
|
|
} else {
|
|
if (p->chan) {
|
|
/* Not dead -- check availability now */
|
|
ast_mutex_lock(&p->lock);
|
|
/* Store last disconnect time */
|
|
p->lastdisc = ast_tvnow();
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
/* Release ownership of the agent to other threads (presumably running the login app). */
|
|
ast_mutex_unlock(&p->app_lock);
|
|
}
|
|
return 0;
|
|
}
|
|
|
|
static int agent_cont_sleep( void *data )
|
|
{
|
|
struct agent_pvt *p;
|
|
int res;
|
|
|
|
p = (struct agent_pvt *)data;
|
|
|
|
ast_mutex_lock(&p->lock);
|
|
res = p->app_sleep_cond;
|
|
if (p->lastdisc.tv_sec) {
|
|
if (ast_tvdiff_ms(ast_tvnow(), p->lastdisc) > p->wrapuptime)
|
|
res = 1;
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
|
|
if(option_debug > 4 && !res )
|
|
ast_log(LOG_DEBUG, "agent_cont_sleep() returning %d\n", res );
|
|
|
|
return res;
|
|
}
|
|
|
|
static int agent_ack_sleep(void *data)
|
|
{
|
|
struct agent_pvt *p;
|
|
int res=0;
|
|
int to = 1000;
|
|
struct ast_frame *f;
|
|
|
|
/* Wait a second and look for something */
|
|
|
|
p = (struct agent_pvt *) data;
|
|
if (!p->chan)
|
|
return -1;
|
|
|
|
for(;;) {
|
|
to = ast_waitfor(p->chan, to);
|
|
if (to < 0)
|
|
return -1;
|
|
if (!to)
|
|
return 0;
|
|
f = ast_read(p->chan);
|
|
if (!f)
|
|
return -1;
|
|
if (f->frametype == AST_FRAME_DTMF)
|
|
res = f->subclass;
|
|
else
|
|
res = 0;
|
|
ast_frfree(f);
|
|
ast_mutex_lock(&p->lock);
|
|
if (!p->app_sleep_cond) {
|
|
ast_mutex_unlock(&p->lock);
|
|
return 0;
|
|
} else if (res == '#') {
|
|
ast_mutex_unlock(&p->lock);
|
|
return 1;
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
res = 0;
|
|
}
|
|
return res;
|
|
}
|
|
|
|
static struct ast_channel *agent_bridgedchannel(struct ast_channel *chan, struct ast_channel *bridge)
|
|
{
|
|
struct agent_pvt *p = bridge->tech_pvt;
|
|
struct ast_channel *ret = NULL;
|
|
|
|
if (p) {
|
|
if (chan == p->chan)
|
|
ret = bridge->_bridge;
|
|
else if (chan == bridge->_bridge)
|
|
ret = p->chan;
|
|
}
|
|
|
|
if (option_debug)
|
|
ast_log(LOG_DEBUG, "Asked for bridged channel on '%s'/'%s', returning '%s'\n", chan->name, bridge->name, ret ? ret->name : "<none>");
|
|
return ret;
|
|
}
|
|
|
|
/*! \brief Create new agent channel */
|
|
static struct ast_channel *agent_new(struct agent_pvt *p, int state)
|
|
{
|
|
struct ast_channel *tmp;
|
|
#if 0
|
|
if (!p->chan) {
|
|
ast_log(LOG_WARNING, "No channel? :(\n");
|
|
return NULL;
|
|
}
|
|
#endif
|
|
tmp = ast_channel_alloc(0);
|
|
if (!tmp) {
|
|
ast_log(LOG_WARNING, "Unable to allocate agent channel structure\n");
|
|
return NULL;
|
|
}
|
|
|
|
tmp->tech = &agent_tech;
|
|
if (p->chan) {
|
|
tmp->nativeformats = p->chan->nativeformats;
|
|
tmp->writeformat = p->chan->writeformat;
|
|
tmp->rawwriteformat = p->chan->writeformat;
|
|
tmp->readformat = p->chan->readformat;
|
|
tmp->rawreadformat = p->chan->readformat;
|
|
ast_string_field_set(tmp, language, p->chan->language);
|
|
ast_copy_string(tmp->context, p->chan->context, sizeof(tmp->context));
|
|
ast_copy_string(tmp->exten, p->chan->exten, sizeof(tmp->exten));
|
|
/* XXX Is this really all we copy form the originating channel?? */
|
|
} else {
|
|
tmp->nativeformats = AST_FORMAT_SLINEAR;
|
|
tmp->writeformat = AST_FORMAT_SLINEAR;
|
|
tmp->rawwriteformat = AST_FORMAT_SLINEAR;
|
|
tmp->readformat = AST_FORMAT_SLINEAR;
|
|
tmp->rawreadformat = AST_FORMAT_SLINEAR;
|
|
}
|
|
if (p->pending)
|
|
ast_string_field_build(tmp, name, "Agent/P%s-%d", p->agent, ast_random() & 0xffff);
|
|
else
|
|
ast_string_field_build(tmp, name, "Agent/%s", p->agent);
|
|
/* Safe, agentlock already held */
|
|
ast_setstate(tmp, state);
|
|
tmp->tech_pvt = p;
|
|
p->owner = tmp;
|
|
ast_atomic_fetchadd_int(&__mod_desc->usecnt, +1);
|
|
ast_update_use_count();
|
|
tmp->priority = 1;
|
|
/* Wake up and wait for other applications (by definition the login app)
|
|
* to release this channel). Takes ownership of the agent channel
|
|
* to this thread only.
|
|
* For signalling the other thread, ast_queue_frame is used until we
|
|
* can safely use signals for this purpose. The pselect() needs to be
|
|
* implemented in the kernel for this.
|
|
*/
|
|
p->app_sleep_cond = 0;
|
|
if(ast_mutex_trylock(&p->app_lock)) {
|
|
if (p->chan) {
|
|
ast_queue_frame(p->chan, &ast_null_frame);
|
|
ast_mutex_unlock(&p->lock); /* For other thread to read the condition. */
|
|
ast_mutex_lock(&p->app_lock);
|
|
ast_mutex_lock(&p->lock);
|
|
} else {
|
|
ast_log(LOG_WARNING, "Agent disconnected while we were connecting the call\n");
|
|
p->owner = NULL;
|
|
tmp->tech_pvt = NULL;
|
|
p->app_sleep_cond = 1;
|
|
ast_channel_free( tmp );
|
|
ast_mutex_unlock(&p->lock); /* For other thread to read the condition. */
|
|
ast_mutex_unlock(&p->app_lock);
|
|
return NULL;
|
|
}
|
|
}
|
|
p->owning_app = pthread_self();
|
|
/* After the above step, there should not be any blockers. */
|
|
if (p->chan) {
|
|
if (ast_test_flag(p->chan, AST_FLAG_BLOCKING)) {
|
|
ast_log( LOG_ERROR, "A blocker exists after agent channel ownership acquired\n" );
|
|
CRASH;
|
|
}
|
|
ast_moh_stop(p->chan);
|
|
}
|
|
return tmp;
|
|
}
|
|
|
|
|
|
/*!
|
|
* Read configuration data. The file named agents.conf.
|
|
*
|
|
* \returns Always 0, or so it seems.
|
|
*/
|
|
static int read_agent_config(void)
|
|
{
|
|
struct ast_config *cfg;
|
|
struct ast_variable *v;
|
|
struct agent_pvt *p;
|
|
char *general_val;
|
|
|
|
group = 0;
|
|
autologoff = 0;
|
|
wrapuptime = 0;
|
|
ackcall = 0;
|
|
endcall = 1;
|
|
cfg = ast_config_load(config);
|
|
if (!cfg) {
|
|
ast_log(LOG_NOTICE, "No agent configuration found -- agent support disabled\n");
|
|
return 0;
|
|
}
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
p->dead = 1;
|
|
}
|
|
strcpy(moh, "default");
|
|
/* set the default recording values */
|
|
recordagentcalls = 0;
|
|
strcpy(recordformat, "wav");
|
|
strcpy(recordformatext, "wav");
|
|
urlprefix[0] = '\0';
|
|
savecallsin[0] = '\0';
|
|
|
|
/* Read in [general] section for persistence */
|
|
if ((general_val = ast_variable_retrieve(cfg, "general", "persistentagents")))
|
|
persistent_agents = ast_true(general_val);
|
|
multiplelogin = ast_true(ast_variable_retrieve(cfg, "general", "multiplelogin"));
|
|
|
|
/* Read in the [agents] section */
|
|
v = ast_variable_browse(cfg, "agents");
|
|
while(v) {
|
|
/* Create the interface list */
|
|
if (!strcasecmp(v->name, "agent")) {
|
|
add_agent(v->value, 0);
|
|
} else if (!strcasecmp(v->name, "group")) {
|
|
group = ast_get_group(v->value);
|
|
} else if (!strcasecmp(v->name, "autologoff")) {
|
|
autologoff = atoi(v->value);
|
|
if (autologoff < 0)
|
|
autologoff = 0;
|
|
} else if (!strcasecmp(v->name, "ackcall")) {
|
|
if (!strcasecmp(v->value, "always"))
|
|
ackcall = 2;
|
|
else if (ast_true(v->value))
|
|
ackcall = 1;
|
|
else
|
|
ackcall = 0;
|
|
} else if (!strcasecmp(v->name, "endcall")) {
|
|
endcall = ast_true(v->value);
|
|
} else if (!strcasecmp(v->name, "wrapuptime")) {
|
|
wrapuptime = atoi(v->value);
|
|
if (wrapuptime < 0)
|
|
wrapuptime = 0;
|
|
} else if (!strcasecmp(v->name, "maxlogintries") && !ast_strlen_zero(v->value)) {
|
|
maxlogintries = atoi(v->value);
|
|
if (maxlogintries < 0)
|
|
maxlogintries = 0;
|
|
} else if (!strcasecmp(v->name, "goodbye") && !ast_strlen_zero(v->value)) {
|
|
strcpy(agentgoodbye,v->value);
|
|
} else if (!strcasecmp(v->name, "musiconhold")) {
|
|
ast_copy_string(moh, v->value, sizeof(moh));
|
|
} else if (!strcasecmp(v->name, "updatecdr")) {
|
|
if (ast_true(v->value))
|
|
updatecdr = 1;
|
|
else
|
|
updatecdr = 0;
|
|
} else if (!strcasecmp(v->name, "autologoffunavail")) {
|
|
if (ast_true(v->value))
|
|
autologoffunavail = 1;
|
|
else
|
|
autologoffunavail = 0;
|
|
} else if (!strcasecmp(v->name, "recordagentcalls")) {
|
|
recordagentcalls = ast_true(v->value);
|
|
} else if (!strcasecmp(v->name, "recordformat")) {
|
|
ast_copy_string(recordformat, v->value, sizeof(recordformat));
|
|
if (!strcasecmp(v->value, "wav49"))
|
|
strcpy(recordformatext, "WAV");
|
|
else
|
|
ast_copy_string(recordformatext, v->value, sizeof(recordformatext));
|
|
} else if (!strcasecmp(v->name, "urlprefix")) {
|
|
ast_copy_string(urlprefix, v->value, sizeof(urlprefix));
|
|
if (urlprefix[strlen(urlprefix) - 1] != '/')
|
|
strncat(urlprefix, "/", sizeof(urlprefix) - strlen(urlprefix) - 1);
|
|
} else if (!strcasecmp(v->name, "savecallsin")) {
|
|
if (v->value[0] == '/')
|
|
ast_copy_string(savecallsin, v->value, sizeof(savecallsin));
|
|
else
|
|
snprintf(savecallsin, sizeof(savecallsin) - 2, "/%s", v->value);
|
|
if (savecallsin[strlen(savecallsin) - 1] != '/')
|
|
strncat(savecallsin, "/", sizeof(savecallsin) - strlen(savecallsin) - 1);
|
|
} else if (!strcasecmp(v->name, "custom_beep")) {
|
|
ast_copy_string(beep, v->value, sizeof(beep));
|
|
}
|
|
v = v->next;
|
|
}
|
|
AST_LIST_TRAVERSE_SAFE_BEGIN(&agents, p, list) {
|
|
if (p->dead) {
|
|
AST_LIST_REMOVE_CURRENT(&agents, list);
|
|
/* Destroy if appropriate */
|
|
if (!p->owner) {
|
|
if (!p->chan) {
|
|
ast_mutex_destroy(&p->lock);
|
|
ast_mutex_destroy(&p->app_lock);
|
|
free(p);
|
|
} else {
|
|
/* Cause them to hang up */
|
|
ast_softhangup(p->chan, AST_SOFTHANGUP_EXPLICIT);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
AST_LIST_TRAVERSE_SAFE_END
|
|
AST_LIST_UNLOCK(&agents);
|
|
ast_config_destroy(cfg);
|
|
return 0;
|
|
}
|
|
|
|
static int check_availability(struct agent_pvt *newlyavailable, int needlock)
|
|
{
|
|
struct ast_channel *chan=NULL, *parent=NULL;
|
|
struct agent_pvt *p;
|
|
int res;
|
|
|
|
if (option_debug)
|
|
ast_log(LOG_DEBUG, "Checking availability of '%s'\n", newlyavailable->agent);
|
|
if (needlock)
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
if (p == newlyavailable) {
|
|
continue;
|
|
}
|
|
ast_mutex_lock(&p->lock);
|
|
if (!p->abouttograb && p->pending && ((p->group && (newlyavailable->group & p->group)) || !strcmp(p->agent, newlyavailable->agent))) {
|
|
if (option_debug)
|
|
ast_log(LOG_DEBUG, "Call '%s' looks like a winner for agent '%s'\n", p->owner->name, newlyavailable->agent);
|
|
/* We found a pending call, time to merge */
|
|
chan = agent_new(newlyavailable, AST_STATE_DOWN);
|
|
parent = p->owner;
|
|
p->abouttograb = 1;
|
|
ast_mutex_unlock(&p->lock);
|
|
break;
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
if (needlock)
|
|
AST_LIST_UNLOCK(&agents);
|
|
if (parent && chan) {
|
|
if (newlyavailable->ackcall > 1) {
|
|
/* Don't do beep here */
|
|
res = 0;
|
|
} else {
|
|
if (option_debug > 2)
|
|
ast_log( LOG_DEBUG, "Playing beep, lang '%s'\n", newlyavailable->chan->language);
|
|
res = ast_streamfile(newlyavailable->chan, beep, newlyavailable->chan->language);
|
|
if (option_debug > 2)
|
|
ast_log( LOG_DEBUG, "Played beep, result '%d'\n", res);
|
|
if (!res) {
|
|
res = ast_waitstream(newlyavailable->chan, "");
|
|
ast_log( LOG_DEBUG, "Waited for stream, result '%d'\n", res);
|
|
}
|
|
}
|
|
if (!res) {
|
|
/* Note -- parent may have disappeared */
|
|
if (p->abouttograb) {
|
|
newlyavailable->acknowledged = 1;
|
|
/* Safe -- agent lock already held */
|
|
ast_setstate(parent, AST_STATE_UP);
|
|
ast_setstate(chan, AST_STATE_UP);
|
|
ast_copy_string(parent->context, chan->context, sizeof(parent->context));
|
|
/* Go ahead and mark the channel as a zombie so that masquerade will
|
|
destroy it for us, and we need not call ast_hangup */
|
|
ast_mutex_lock(&parent->lock);
|
|
ast_set_flag(chan, AST_FLAG_ZOMBIE);
|
|
ast_channel_masquerade(parent, chan);
|
|
ast_mutex_unlock(&parent->lock);
|
|
p->abouttograb = 0;
|
|
} else {
|
|
if (option_debug)
|
|
ast_log(LOG_DEBUG, "Sneaky, parent disappeared in the mean time...\n");
|
|
agent_cleanup(newlyavailable);
|
|
}
|
|
} else {
|
|
if (option_debug)
|
|
ast_log(LOG_DEBUG, "Ugh... Agent hung up at exactly the wrong time\n");
|
|
agent_cleanup(newlyavailable);
|
|
}
|
|
}
|
|
return 0;
|
|
}
|
|
|
|
static int check_beep(struct agent_pvt *newlyavailable, int needlock)
|
|
{
|
|
struct agent_pvt *p;
|
|
int res=0;
|
|
|
|
ast_log(LOG_DEBUG, "Checking beep availability of '%s'\n", newlyavailable->agent);
|
|
if (needlock)
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
if (p == newlyavailable) {
|
|
continue;
|
|
}
|
|
ast_mutex_lock(&p->lock);
|
|
if (!p->abouttograb && p->pending && ((p->group && (newlyavailable->group & p->group)) || !strcmp(p->agent, newlyavailable->agent))) {
|
|
if (option_debug)
|
|
ast_log(LOG_DEBUG, "Call '%s' looks like a would-be winner for agent '%s'\n", p->owner->name, newlyavailable->agent);
|
|
ast_mutex_unlock(&p->lock);
|
|
break;
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
if (needlock)
|
|
AST_LIST_UNLOCK(&agents);
|
|
if (p) {
|
|
ast_mutex_unlock(&newlyavailable->lock);
|
|
if (option_debug > 2)
|
|
ast_log( LOG_DEBUG, "Playing beep, lang '%s'\n", newlyavailable->chan->language);
|
|
res = ast_streamfile(newlyavailable->chan, beep, newlyavailable->chan->language);
|
|
if (option_debug > 2)
|
|
ast_log( LOG_DEBUG, "Played beep, result '%d'\n", res);
|
|
if (!res) {
|
|
res = ast_waitstream(newlyavailable->chan, "");
|
|
if (option_debug)
|
|
ast_log( LOG_DEBUG, "Waited for stream, result '%d'\n", res);
|
|
}
|
|
ast_mutex_lock(&newlyavailable->lock);
|
|
}
|
|
return res;
|
|
}
|
|
|
|
/* return 1 if multiple login is fine, 0 if it is not and we find a match, -1 if multiplelogin is not allowed and we don't find a match. */
|
|
static int allow_multiple_login(char *chan, char *context)
|
|
{
|
|
struct agent_pvt *p;
|
|
char loginchan[80];
|
|
|
|
if(multiplelogin)
|
|
return 1;
|
|
if(!chan)
|
|
return 0;
|
|
|
|
snprintf(loginchan, sizeof(loginchan), "%s@%s", chan, S_OR(context, "default"));
|
|
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
if(!strcasecmp(chan, p->loginchan))
|
|
return 0;
|
|
}
|
|
return -1;
|
|
}
|
|
|
|
/*! \brief Part of the Asterisk PBX interface */
|
|
static struct ast_channel *agent_request(const char *type, int format, void *data, int *cause)
|
|
{
|
|
struct agent_pvt *p;
|
|
struct ast_channel *chan = NULL;
|
|
char *s;
|
|
ast_group_t groupmatch;
|
|
int groupoff;
|
|
int waitforagent=0;
|
|
int hasagent = 0;
|
|
struct timeval tv;
|
|
|
|
s = data;
|
|
if ((s[0] == '@') && (sscanf(s + 1, "%d", &groupoff) == 1)) {
|
|
groupmatch = (1 << groupoff);
|
|
} else if ((s[0] == ':') && (sscanf(s + 1, "%d", &groupoff) == 1)) {
|
|
groupmatch = (1 << groupoff);
|
|
waitforagent = 1;
|
|
} else
|
|
groupmatch = 0;
|
|
|
|
/* Check actual logged in agents first */
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
ast_mutex_lock(&p->lock);
|
|
if (!p->pending && ((groupmatch && (p->group & groupmatch)) || !strcmp(data, p->agent)) &&
|
|
ast_strlen_zero(p->loginchan)) {
|
|
if (p->chan)
|
|
hasagent++;
|
|
if (!p->lastdisc.tv_sec) {
|
|
/* Agent must be registered, but not have any active call, and not be in a waiting state */
|
|
if (!p->owner && p->chan) {
|
|
/* Fixed agent */
|
|
chan = agent_new(p, AST_STATE_DOWN);
|
|
}
|
|
if (chan) {
|
|
ast_mutex_unlock(&p->lock);
|
|
break;
|
|
}
|
|
}
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
if (!p) {
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
ast_mutex_lock(&p->lock);
|
|
if (!p->pending && ((groupmatch && (p->group & groupmatch)) || !strcmp(data, p->agent))) {
|
|
if (p->chan || !ast_strlen_zero(p->loginchan))
|
|
hasagent++;
|
|
tv = ast_tvnow();
|
|
#if 0
|
|
ast_log(LOG_NOTICE, "Time now: %ld, Time of lastdisc: %ld\n", tv.tv_sec, p->lastdisc.tv_sec);
|
|
#endif
|
|
if (!p->lastdisc.tv_sec || (tv.tv_sec > p->lastdisc.tv_sec)) {
|
|
p->lastdisc = ast_tv(0, 0);
|
|
/* Agent must be registered, but not have any active call, and not be in a waiting state */
|
|
if (!p->owner && p->chan) {
|
|
/* Could still get a fixed agent */
|
|
chan = agent_new(p, AST_STATE_DOWN);
|
|
} else if (!p->owner && !ast_strlen_zero(p->loginchan)) {
|
|
/* Adjustable agent */
|
|
p->chan = ast_request("Local", format, p->loginchan, cause);
|
|
if (p->chan)
|
|
chan = agent_new(p, AST_STATE_DOWN);
|
|
}
|
|
if (chan) {
|
|
ast_mutex_unlock(&p->lock);
|
|
break;
|
|
}
|
|
}
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
}
|
|
|
|
if (!chan && waitforagent) {
|
|
/* No agent available -- but we're requesting to wait for one.
|
|
Allocate a place holder */
|
|
if (hasagent) {
|
|
if (option_debug)
|
|
ast_log(LOG_DEBUG, "Creating place holder for '%s'\n", s);
|
|
p = add_agent(data, 1);
|
|
p->group = groupmatch;
|
|
chan = agent_new(p, AST_STATE_DOWN);
|
|
if (!chan)
|
|
ast_log(LOG_WARNING, "Weird... Fix this to drop the unused pending agent\n");
|
|
} else
|
|
ast_log(LOG_DEBUG, "Not creating place holder for '%s' since nobody logged in\n", s);
|
|
}
|
|
*cause = hasagent ? AST_CAUSE_BUSY : AST_CAUSE_UNREGISTERED;
|
|
AST_LIST_UNLOCK(&agents);
|
|
return chan;
|
|
}
|
|
|
|
static force_inline int powerof(unsigned int d)
|
|
{
|
|
int x = ffs(d);
|
|
|
|
if (x)
|
|
return x - 1;
|
|
|
|
return 0;
|
|
}
|
|
|
|
/*!
|
|
* Lists agents and their status to the Manager API.
|
|
* It is registered on load_module() and it gets called by the manager backend.
|
|
* \param s
|
|
* \param m
|
|
* \returns
|
|
* \sa action_agent_logoff(), action_agent_callback_login(), load_module().
|
|
*/
|
|
static int action_agents(struct mansession *s, struct message *m)
|
|
{
|
|
char *id = astman_get_header(m,"ActionID");
|
|
char idText[256] = "";
|
|
char chanbuf[256];
|
|
struct agent_pvt *p;
|
|
char *username = NULL;
|
|
char *loginChan = NULL;
|
|
char *talkingtoChan = NULL;
|
|
char *status = NULL;
|
|
|
|
if (!ast_strlen_zero(id))
|
|
snprintf(idText, sizeof(idText) ,"ActionID: %s\r\n", id);
|
|
astman_send_ack(s, m, "Agents will follow");
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
ast_mutex_lock(&p->lock);
|
|
|
|
/* Status Values:
|
|
AGENT_LOGGEDOFF - Agent isn't logged in
|
|
AGENT_IDLE - Agent is logged in, and waiting for call
|
|
AGENT_ONCALL - Agent is logged in, and on a call
|
|
AGENT_UNKNOWN - Don't know anything about agent. Shouldn't ever get this. */
|
|
|
|
username = S_OR(p->name, "None");
|
|
|
|
/* Set a default status. It 'should' get changed. */
|
|
status = "AGENT_UNKNOWN";
|
|
|
|
if (!ast_strlen_zero(p->loginchan) && !p->chan) {
|
|
loginChan = p->loginchan;
|
|
talkingtoChan = "n/a";
|
|
status = "AGENT_IDLE";
|
|
if (p->acknowledged) {
|
|
snprintf(chanbuf, sizeof(chanbuf), " %s (Confirmed)", p->loginchan);
|
|
loginChan = chanbuf;
|
|
}
|
|
} else if (p->chan) {
|
|
loginChan = ast_strdupa(p->chan->name);
|
|
if (p->owner && p->owner->_bridge) {
|
|
talkingtoChan = p->chan->cid.cid_num;
|
|
status = "AGENT_ONCALL";
|
|
} else {
|
|
talkingtoChan = "n/a";
|
|
status = "AGENT_IDLE";
|
|
}
|
|
} else {
|
|
loginChan = "n/a";
|
|
talkingtoChan = "n/a";
|
|
status = "AGENT_LOGGEDOFF";
|
|
}
|
|
|
|
astman_append(s, "Event: Agents\r\n"
|
|
"Agent: %s\r\n"
|
|
"Name: %s\r\n"
|
|
"Status: %s\r\n"
|
|
"LoggedInChan: %s\r\n"
|
|
"LoggedInTime: %d\r\n"
|
|
"TalkingTo: %s\r\n"
|
|
"%s"
|
|
"\r\n",
|
|
p->agent, username, status, loginChan, (int)p->loginstart, talkingtoChan, idText);
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
astman_append(s, "Event: AgentsComplete\r\n"
|
|
"%s"
|
|
"\r\n",idText);
|
|
return 0;
|
|
}
|
|
|
|
static void agent_logoff_maintenance(struct agent_pvt *p, char *loginchan, long logintime, const char *uniqueid, char *logcommand)
|
|
{
|
|
char *tmp = NULL;
|
|
char agent[AST_MAX_AGENT];
|
|
|
|
if (!ast_strlen_zero(logcommand))
|
|
tmp = logcommand;
|
|
else
|
|
tmp = ast_strdupa("");
|
|
|
|
snprintf(agent, sizeof(agent), "Agent/%s", p->agent);
|
|
|
|
if (!ast_strlen_zero(uniqueid)) {
|
|
manager_event(EVENT_FLAG_AGENT, "Agentcallbacklogoff",
|
|
"Agent: %s\r\n"
|
|
"Reason: %s\r\n"
|
|
"Loginchan: %s\r\n"
|
|
"Logintime: %ld\r\n"
|
|
"Uniqueid: %s\r\n",
|
|
p->agent, tmp, loginchan, logintime, uniqueid);
|
|
} else {
|
|
manager_event(EVENT_FLAG_AGENT, "Agentcallbacklogoff",
|
|
"Agent: %s\r\n"
|
|
"Reason: %s\r\n"
|
|
"Loginchan: %s\r\n"
|
|
"Logintime: %ld\r\n",
|
|
p->agent, tmp, loginchan, logintime);
|
|
}
|
|
|
|
ast_queue_log("NONE", ast_strlen_zero(uniqueid) ? "NONE" : uniqueid, agent, "AGENTCALLBACKLOGOFF", "%s|%ld|%s", loginchan, logintime, tmp);
|
|
set_agentbycallerid(p->logincallerid, NULL);
|
|
p->loginchan[0] ='\0';
|
|
p->logincallerid[0] = '\0';
|
|
ast_device_state_changed("Agent/%s", p->agent);
|
|
if (persistent_agents)
|
|
dump_agents();
|
|
|
|
}
|
|
|
|
static int agent_logoff(char *agent, int soft)
|
|
{
|
|
struct agent_pvt *p;
|
|
long logintime;
|
|
int ret = -1; /* Return -1 if no agent if found */
|
|
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
if (!strcasecmp(p->agent, agent)) {
|
|
if (!soft) {
|
|
if (p->owner)
|
|
ast_softhangup(p->owner, AST_SOFTHANGUP_EXPLICIT);
|
|
if (p->chan)
|
|
ast_softhangup(p->chan, AST_SOFTHANGUP_EXPLICIT);
|
|
}
|
|
ret = 0; /* found an agent => return 0 */
|
|
logintime = time(NULL) - p->loginstart;
|
|
p->loginstart = 0;
|
|
agent_logoff_maintenance(p, p->loginchan, logintime, NULL, "CommandLogoff");
|
|
break;
|
|
}
|
|
}
|
|
|
|
return ret;
|
|
}
|
|
|
|
static int agent_logoff_cmd(int fd, int argc, char **argv)
|
|
{
|
|
int ret;
|
|
char *agent;
|
|
|
|
if (argc < 3 || argc > 4)
|
|
return RESULT_SHOWUSAGE;
|
|
if (argc == 4 && strcasecmp(argv[3], "soft"))
|
|
return RESULT_SHOWUSAGE;
|
|
|
|
agent = argv[2] + 6;
|
|
ret = agent_logoff(agent, argc == 4);
|
|
if (ret == 0)
|
|
ast_cli(fd, "Logging out %s\n", agent);
|
|
|
|
return RESULT_SUCCESS;
|
|
}
|
|
|
|
/*!
|
|
* Sets an agent as no longer logged in in the Manager API.
|
|
* It is registered on load_module() and it gets called by the manager backend.
|
|
* \param s
|
|
* \param m
|
|
* \returns
|
|
* \sa action_agents(), action_agent_callback_login(), load_module().
|
|
*/
|
|
static int action_agent_logoff(struct mansession *s, struct message *m)
|
|
{
|
|
char *agent = astman_get_header(m, "Agent");
|
|
char *soft_s = astman_get_header(m, "Soft"); /* "true" is don't hangup */
|
|
int soft;
|
|
int ret; /* return value of agent_logoff */
|
|
|
|
if (ast_strlen_zero(agent)) {
|
|
astman_send_error(s, m, "No agent specified");
|
|
return 0;
|
|
}
|
|
|
|
soft = ast_true(soft_s) ? 1 : 0;
|
|
ret = agent_logoff(agent, soft);
|
|
if (ret == 0)
|
|
astman_send_ack(s, m, "Agent logged out");
|
|
else
|
|
astman_send_error(s, m, "No such agent");
|
|
|
|
return 0;
|
|
}
|
|
|
|
static char *complete_agent_logoff_cmd(const char *line, const char *word, int pos, int state)
|
|
{
|
|
if (pos == 2) {
|
|
struct agent_pvt *p;
|
|
char name[AST_MAX_AGENT];
|
|
int which = 0, len = strlen(word);
|
|
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
snprintf(name, sizeof(name), "Agent/%s", p->agent);
|
|
if (!strncasecmp(word, name, len) && ++which > state)
|
|
return ast_strdup(name);
|
|
}
|
|
} else if (pos == 3 && state == 0)
|
|
return ast_strdup("soft");
|
|
|
|
return NULL;
|
|
}
|
|
|
|
/*!
|
|
* Show agents in cli.
|
|
*/
|
|
static int agents_show(int fd, int argc, char **argv)
|
|
{
|
|
struct agent_pvt *p;
|
|
char username[AST_MAX_BUF];
|
|
char location[AST_MAX_BUF] = "";
|
|
char talkingto[AST_MAX_BUF] = "";
|
|
char moh[AST_MAX_BUF];
|
|
int count_agents = 0; /*!< Number of agents configured */
|
|
int online_agents = 0; /*!< Number of online agents */
|
|
int offline_agents = 0; /*!< Number of offline agents */
|
|
if (argc != 2)
|
|
return RESULT_SHOWUSAGE;
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->pending) {
|
|
if (p->group)
|
|
ast_cli(fd, "-- Pending call to group %d\n", powerof(p->group));
|
|
else
|
|
ast_cli(fd, "-- Pending call to agent %s\n", p->agent);
|
|
} else {
|
|
if (!ast_strlen_zero(p->name))
|
|
snprintf(username, sizeof(username), "(%s) ", p->name);
|
|
else
|
|
username[0] = '\0';
|
|
if (p->chan) {
|
|
snprintf(location, sizeof(location), "logged in on %s", p->chan->name);
|
|
if (p->owner && ast_bridged_channel(p->owner))
|
|
snprintf(talkingto, sizeof(talkingto), " talking to %s", ast_bridged_channel(p->owner)->name);
|
|
else
|
|
strcpy(talkingto, " is idle");
|
|
online_agents++;
|
|
} else if (!ast_strlen_zero(p->loginchan)) {
|
|
if (ast_tvdiff_ms(ast_tvnow(), p->lastdisc) > 0 || !(p->lastdisc.tv_sec))
|
|
snprintf(location, sizeof(location) - 20, "available at '%s'", p->loginchan);
|
|
else
|
|
snprintf(location, sizeof(location) - 20, "wrapping up at '%s'", p->loginchan);
|
|
talkingto[0] = '\0';
|
|
online_agents++;
|
|
if (p->acknowledged)
|
|
strncat(location, " (Confirmed)", sizeof(location) - strlen(location) - 1);
|
|
} else {
|
|
strcpy(location, "not logged in");
|
|
talkingto[0] = '\0';
|
|
offline_agents++;
|
|
}
|
|
if (!ast_strlen_zero(p->moh))
|
|
snprintf(moh, sizeof(moh), " (musiconhold is '%s')", p->moh);
|
|
ast_cli(fd, "%-12.12s %s%s%s%s\n", p->agent,
|
|
username, location, talkingto, moh);
|
|
count_agents++;
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
if ( !count_agents )
|
|
ast_cli(fd, "No Agents are configured in %s\n",config);
|
|
else
|
|
ast_cli(fd, "%d agents configured [%d online , %d offline]\n",count_agents, online_agents, offline_agents);
|
|
ast_cli(fd, "\n");
|
|
|
|
return RESULT_SUCCESS;
|
|
}
|
|
|
|
|
|
static int agents_show_online(int fd, int argc, char **argv)
|
|
{
|
|
struct agent_pvt *p;
|
|
char username[AST_MAX_BUF];
|
|
char location[AST_MAX_BUF] = "";
|
|
char talkingto[AST_MAX_BUF] = "";
|
|
char moh[AST_MAX_BUF];
|
|
int count_agents = 0; /* Number of agents configured */
|
|
int online_agents = 0; /* Number of online agents */
|
|
int agent_status = 0; /* 0 means offline, 1 means online */
|
|
if (argc != 3)
|
|
return RESULT_SHOWUSAGE;
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
agent_status = 0; /* reset it to offline */
|
|
ast_mutex_lock(&p->lock);
|
|
if (!ast_strlen_zero(p->name))
|
|
snprintf(username, sizeof(username), "(%s) ", p->name);
|
|
else
|
|
username[0] = '\0';
|
|
if (p->chan) {
|
|
snprintf(location, sizeof(location), "logged in on %s", p->chan->name);
|
|
if (p->owner && ast_bridged_channel(p->owner))
|
|
snprintf(talkingto, sizeof(talkingto), " talking to %s", ast_bridged_channel(p->owner)->name);
|
|
else
|
|
strcpy(talkingto, " is idle");
|
|
agent_status = 1;
|
|
online_agents++;
|
|
} else if (!ast_strlen_zero(p->loginchan)) {
|
|
snprintf(location, sizeof(location) - 20, "available at '%s'", p->loginchan);
|
|
talkingto[0] = '\0';
|
|
agent_status = 1;
|
|
online_agents++;
|
|
if (p->acknowledged)
|
|
strncat(location, " (Confirmed)", sizeof(location) - strlen(location) - 1);
|
|
}
|
|
if (!ast_strlen_zero(p->moh))
|
|
snprintf(moh, sizeof(moh), " (musiconhold is '%s')", p->moh);
|
|
if (agent_status)
|
|
ast_cli(fd, "%-12.12s %s%s%s%s\n", p->agent, username, location, talkingto, moh);
|
|
count_agents++;
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
if (!count_agents)
|
|
ast_cli(fd, "No Agents are configured in %s\n", config);
|
|
else
|
|
ast_cli(fd, "%d agents online\n", online_agents);
|
|
ast_cli(fd, "\n");
|
|
return RESULT_SUCCESS;
|
|
}
|
|
|
|
|
|
|
|
static char show_agents_usage[] =
|
|
"Usage: show agents\n"
|
|
" Provides summary information on agents.\n";
|
|
|
|
static char show_agents_online_usage[] =
|
|
"Usage: show agents\n"
|
|
" Provides a list of all online agents.\n";
|
|
|
|
static char agent_logoff_usage[] =
|
|
"Usage: agent logoff <channel> [soft]\n"
|
|
" Sets an agent as no longer logged in.\n"
|
|
" If 'soft' is specified, do not hangup existing calls.\n";
|
|
|
|
static struct ast_cli_entry cli_show_agents = {
|
|
{ "show", "agents", NULL }, agents_show,
|
|
"Show status of agents", show_agents_usage, NULL };
|
|
|
|
static struct ast_cli_entry cli_show_agents_online = {
|
|
{ "show", "agents", "online" }, agents_show_online,
|
|
"Show all online agents", show_agents_online_usage, NULL };
|
|
|
|
static struct ast_cli_entry cli_agent_logoff = {
|
|
{ "agent", "logoff", NULL }, agent_logoff_cmd,
|
|
"Sets an agent offline", agent_logoff_usage, complete_agent_logoff_cmd };
|
|
|
|
/*!
|
|
* \brief Log in agent application.
|
|
*
|
|
* \param chan
|
|
* \param data
|
|
* \param callbackmode non-zero for AgentCallbackLogin
|
|
*/
|
|
static int __login_exec(struct ast_channel *chan, void *data, int callbackmode)
|
|
{
|
|
int res=0;
|
|
int tries = 0;
|
|
int max_login_tries = maxlogintries;
|
|
struct agent_pvt *p;
|
|
struct localuser *u;
|
|
int login_state = 0;
|
|
char user[AST_MAX_AGENT] = "";
|
|
char pass[AST_MAX_AGENT];
|
|
char agent[AST_MAX_AGENT] = "";
|
|
char xpass[AST_MAX_AGENT] = "";
|
|
char *errmsg;
|
|
char *parse;
|
|
AST_DECLARE_APP_ARGS(args,
|
|
AST_APP_ARG(agent_id);
|
|
AST_APP_ARG(options);
|
|
AST_APP_ARG(extension);
|
|
);
|
|
const char *tmpoptions = NULL;
|
|
char *context = NULL;
|
|
int play_announcement = 1;
|
|
char agent_goodbye[AST_MAX_FILENAME_LEN];
|
|
int update_cdr = updatecdr;
|
|
char *filename = "agent-loginok";
|
|
char tmpchan[AST_MAX_BUF] = "";
|
|
|
|
LOCAL_USER_ADD(u);
|
|
|
|
parse = ast_strdupa(data);
|
|
|
|
AST_STANDARD_APP_ARGS(args, parse);
|
|
|
|
ast_copy_string(agent_goodbye, agentgoodbye, sizeof(agent_goodbye));
|
|
|
|
/* Set Channel Specific Login Overrides */
|
|
if (pbx_builtin_getvar_helper(chan, "AGENTLMAXLOGINTRIES") && strlen(pbx_builtin_getvar_helper(chan, "AGENTLMAXLOGINTRIES"))) {
|
|
max_login_tries = atoi(pbx_builtin_getvar_helper(chan, "AGENTMAXLOGINTRIES"));
|
|
if (max_login_tries < 0)
|
|
max_login_tries = 0;
|
|
tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTMAXLOGINTRIES");
|
|
if (option_verbose > 2)
|
|
ast_verbose(VERBOSE_PREFIX_3 "Saw variable AGENTMAXLOGINTRIES=%s, setting max_login_tries to: %d on Channel '%s'.\n",tmpoptions,max_login_tries,chan->name);
|
|
}
|
|
if (pbx_builtin_getvar_helper(chan, "AGENTUPDATECDR") && !ast_strlen_zero(pbx_builtin_getvar_helper(chan, "AGENTUPDATECDR"))) {
|
|
if (ast_true(pbx_builtin_getvar_helper(chan, "AGENTUPDATECDR")))
|
|
update_cdr = 1;
|
|
else
|
|
update_cdr = 0;
|
|
tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTUPDATECDR");
|
|
if (option_verbose > 2)
|
|
ast_verbose(VERBOSE_PREFIX_3 "Saw variable AGENTUPDATECDR=%s, setting update_cdr to: %d on Channel '%s'.\n",tmpoptions,update_cdr,chan->name);
|
|
}
|
|
if (pbx_builtin_getvar_helper(chan, "AGENTGOODBYE") && !ast_strlen_zero(pbx_builtin_getvar_helper(chan, "AGENTGOODBYE"))) {
|
|
strcpy(agent_goodbye, pbx_builtin_getvar_helper(chan, "AGENTGOODBYE"));
|
|
tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTGOODBYE");
|
|
if (option_verbose > 2)
|
|
ast_verbose(VERBOSE_PREFIX_3 "Saw variable AGENTGOODBYE=%s, setting agent_goodbye to: %s on Channel '%s'.\n",tmpoptions,agent_goodbye,chan->name);
|
|
}
|
|
/* End Channel Specific Login Overrides */
|
|
|
|
if (callbackmode && args.extension) {
|
|
parse = args.extension;
|
|
args.extension = strsep(&parse, "@");
|
|
context = parse;
|
|
}
|
|
|
|
if (!ast_strlen_zero(args.options)) {
|
|
if (strchr(args.options, 's')) {
|
|
play_announcement = 0;
|
|
}
|
|
}
|
|
|
|
if (chan->_state != AST_STATE_UP)
|
|
res = ast_answer(chan);
|
|
if (!res) {
|
|
if (!ast_strlen_zero(args.agent_id))
|
|
ast_copy_string(user, args.agent_id, AST_MAX_AGENT);
|
|
else
|
|
res = ast_app_getdata(chan, "agent-user", user, sizeof(user) - 1, 0);
|
|
}
|
|
while (!res && (max_login_tries==0 || tries < max_login_tries)) {
|
|
tries++;
|
|
/* Check for password */
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
if (!strcmp(p->agent, user) && !p->pending)
|
|
ast_copy_string(xpass, p->password, sizeof(xpass));
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
if (!res) {
|
|
if (!ast_strlen_zero(xpass))
|
|
res = ast_app_getdata(chan, "agent-pass", pass, sizeof(pass) - 1, 0);
|
|
else
|
|
pass[0] = '\0';
|
|
}
|
|
errmsg = "agent-incorrect";
|
|
|
|
#if 0
|
|
ast_log(LOG_NOTICE, "user: %s, pass: %s\n", user, pass);
|
|
#endif
|
|
|
|
/* Check again for accuracy */
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
ast_mutex_lock(&p->lock);
|
|
if (!strcmp(p->agent, user) &&
|
|
!strcmp(p->password, pass) && !p->pending) {
|
|
login_state = 1; /* Successful Login */
|
|
|
|
/* Ensure we can't be gotten until we're done */
|
|
gettimeofday(&p->lastdisc, NULL);
|
|
p->lastdisc.tv_sec++;
|
|
|
|
/* Set Channel Specific Agent Overrides */
|
|
if (pbx_builtin_getvar_helper(chan, "AGENTACKCALL") && strlen(pbx_builtin_getvar_helper(chan, "AGENTACKCALL"))) {
|
|
if (!strcasecmp(pbx_builtin_getvar_helper(chan, "AGENTACKCALL"), "always"))
|
|
p->ackcall = 2;
|
|
else if (ast_true(pbx_builtin_getvar_helper(chan, "AGENTACKCALL")))
|
|
p->ackcall = 1;
|
|
else
|
|
p->ackcall = 0;
|
|
tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTACKCALL");
|
|
if (option_verbose > 2)
|
|
ast_verbose(VERBOSE_PREFIX_3 "Saw variable AGENTACKCALL=%s, setting ackcall to: %d for Agent '%s'.\n",tmpoptions,p->ackcall,p->agent);
|
|
}
|
|
if (pbx_builtin_getvar_helper(chan, "AGENTAUTOLOGOFF") && strlen(pbx_builtin_getvar_helper(chan, "AGENTAUTOLOGOFF"))) {
|
|
p->autologoff = atoi(pbx_builtin_getvar_helper(chan, "AGENTAUTOLOGOFF"));
|
|
if (p->autologoff < 0)
|
|
p->autologoff = 0;
|
|
tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTAUTOLOGOFF");
|
|
if (option_verbose > 2)
|
|
ast_verbose(VERBOSE_PREFIX_3 "Saw variable AGENTAUTOLOGOFF=%s, setting autologff to: %d for Agent '%s'.\n",tmpoptions,p->autologoff,p->agent);
|
|
}
|
|
if (pbx_builtin_getvar_helper(chan, "AGENTWRAPUPTIME") && strlen(pbx_builtin_getvar_helper(chan, "AGENTWRAPUPTIME"))) {
|
|
p->wrapuptime = atoi(pbx_builtin_getvar_helper(chan, "AGENTWRAPUPTIME"));
|
|
if (p->wrapuptime < 0)
|
|
p->wrapuptime = 0;
|
|
tmpoptions=pbx_builtin_getvar_helper(chan, "AGENTWRAPUPTIME");
|
|
if (option_verbose > 2)
|
|
ast_verbose(VERBOSE_PREFIX_3 "Saw variable AGENTWRAPUPTIME=%s, setting wrapuptime to: %d for Agent '%s'.\n",tmpoptions,p->wrapuptime,p->agent);
|
|
}
|
|
/* End Channel Specific Agent Overrides */
|
|
if (!p->chan) {
|
|
char last_loginchan[80] = "";
|
|
long logintime;
|
|
snprintf(agent, sizeof(agent), "Agent/%s", p->agent);
|
|
|
|
if (callbackmode) {
|
|
int pos = 0;
|
|
/* Retrieve login chan */
|
|
for (;;) {
|
|
if (!ast_strlen_zero(args.extension)) {
|
|
ast_copy_string(tmpchan, args.extension, sizeof(tmpchan));
|
|
res = 0;
|
|
} else
|
|
res = ast_app_getdata(chan, "agent-newlocation", tmpchan+pos, sizeof(tmpchan) - 2, 0);
|
|
if (ast_strlen_zero(tmpchan) )
|
|
break;
|
|
if(ast_exists_extension(chan, S_OR(context,"default"), tmpchan,1, NULL) ) {
|
|
if(!allow_multiple_login(tmpchan,context) ) {
|
|
args.extension = NULL;
|
|
pos = 0;
|
|
} else
|
|
break;
|
|
}
|
|
if (args.extension) {
|
|
ast_log(LOG_WARNING, "Extension '%s' is not valid for automatic login of agent '%s'\n", args.extension, p->agent);
|
|
args.extension = NULL;
|
|
pos = 0;
|
|
} else {
|
|
ast_log(LOG_WARNING, "Extension '%s@%s' is not valid for automatic login of agent '%s'\n", tmpchan, S_OR(context, "default"), p->agent);
|
|
res = ast_streamfile(chan, "invalid", chan->language);
|
|
if (!res)
|
|
res = ast_waitstream(chan, AST_DIGIT_ANY);
|
|
if (res > 0) {
|
|
tmpchan[0] = res;
|
|
tmpchan[1] = '\0';
|
|
pos = 1;
|
|
} else {
|
|
tmpchan[0] = '\0';
|
|
pos = 0;
|
|
}
|
|
}
|
|
}
|
|
args.extension = tmpchan;
|
|
if (!res) {
|
|
set_agentbycallerid(p->logincallerid, NULL);
|
|
if (!ast_strlen_zero(context) && !ast_strlen_zero(tmpchan))
|
|
snprintf(p->loginchan, sizeof(p->loginchan), "%s@%s", tmpchan, context);
|
|
else {
|
|
ast_copy_string(last_loginchan, p->loginchan, sizeof(last_loginchan));
|
|
ast_copy_string(p->loginchan, tmpchan, sizeof(p->loginchan));
|
|
}
|
|
p->acknowledged = 0;
|
|
if (ast_strlen_zero(p->loginchan)) {
|
|
login_state = 2;
|
|
filename = "agent-loggedoff";
|
|
} else {
|
|
if (chan->cid.cid_num) {
|
|
ast_copy_string(p->logincallerid, chan->cid.cid_num, sizeof(p->logincallerid));
|
|
set_agentbycallerid(p->logincallerid, p->agent);
|
|
} else
|
|
p->logincallerid[0] = '\0';
|
|
}
|
|
|
|
if(update_cdr && chan->cdr)
|
|
snprintf(chan->cdr->channel, sizeof(chan->cdr->channel), "Agent/%s", p->agent);
|
|
|
|
}
|
|
} else {
|
|
p->loginchan[0] = '\0';
|
|
p->logincallerid[0] = '\0';
|
|
p->acknowledged = 0;
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
AST_LIST_UNLOCK(&agents);
|
|
if( !res && play_announcement==1 )
|
|
res = ast_streamfile(chan, filename, chan->language);
|
|
if (!res)
|
|
ast_waitstream(chan, "");
|
|
AST_LIST_LOCK(&agents);
|
|
ast_mutex_lock(&p->lock);
|
|
if (!res) {
|
|
res = ast_set_read_format(chan, ast_best_codec(chan->nativeformats));
|
|
if (res)
|
|
ast_log(LOG_WARNING, "Unable to set read format to %d\n", ast_best_codec(chan->nativeformats));
|
|
}
|
|
if (!res) {
|
|
res = ast_set_write_format(chan, ast_best_codec(chan->nativeformats));
|
|
if (res)
|
|
ast_log(LOG_WARNING, "Unable to set write format to %d\n", ast_best_codec(chan->nativeformats));
|
|
}
|
|
/* Check once more just in case */
|
|
if (p->chan)
|
|
res = -1;
|
|
if (callbackmode && !res) {
|
|
/* Just say goodbye and be done with it */
|
|
if (!ast_strlen_zero(p->loginchan)) {
|
|
if (p->loginstart == 0)
|
|
time(&p->loginstart);
|
|
manager_event(EVENT_FLAG_AGENT, "Agentcallbacklogin",
|
|
"Agent: %s\r\n"
|
|
"Loginchan: %s\r\n"
|
|
"Uniqueid: %s\r\n",
|
|
p->agent, p->loginchan, chan->uniqueid);
|
|
ast_queue_log("NONE", chan->uniqueid, agent, "AGENTCALLBACKLOGIN", "%s", p->loginchan);
|
|
if (option_verbose > 1)
|
|
ast_verbose(VERBOSE_PREFIX_2 "Callback Agent '%s' logged in on %s\n", p->agent, p->loginchan);
|
|
ast_device_state_changed("Agent/%s", p->agent);
|
|
if (persistent_agents)
|
|
dump_agents();
|
|
} else {
|
|
logintime = time(NULL) - p->loginstart;
|
|
p->loginstart = 0;
|
|
|
|
agent_logoff_maintenance(p, last_loginchan, logintime, chan->uniqueid, NULL);
|
|
if (option_verbose > 1)
|
|
ast_verbose(VERBOSE_PREFIX_2 "Callback Agent '%s' logged out\n", p->agent);
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
if (!res)
|
|
res = ast_safe_sleep(chan, 500);
|
|
ast_mutex_unlock(&p->lock);
|
|
} else if (!res) {
|
|
#ifdef HONOR_MUSIC_CLASS
|
|
/* check if the moh class was changed with setmusiconhold */
|
|
if (*(chan->musicclass))
|
|
ast_copy_string(p->moh, chan->musicclass, sizeof(p->moh));
|
|
#endif
|
|
ast_moh_start(chan, p->moh);
|
|
if (p->loginstart == 0)
|
|
time(&p->loginstart);
|
|
manager_event(EVENT_FLAG_AGENT, "Agentlogin",
|
|
"Agent: %s\r\n"
|
|
"Channel: %s\r\n"
|
|
"Uniqueid: %s\r\n",
|
|
p->agent, chan->name, chan->uniqueid);
|
|
if (update_cdr && chan->cdr)
|
|
snprintf(chan->cdr->channel, sizeof(chan->cdr->channel), "Agent/%s", p->agent);
|
|
ast_queue_log("NONE", chan->uniqueid, agent, "AGENTLOGIN", "%s", chan->name);
|
|
if (option_verbose > 1)
|
|
ast_verbose(VERBOSE_PREFIX_2 "Agent '%s' logged in (format %s/%s)\n", p->agent,
|
|
ast_getformatname(chan->readformat), ast_getformatname(chan->writeformat));
|
|
/* Login this channel and wait for it to go away */
|
|
p->chan = chan;
|
|
if (p->ackcall > 1)
|
|
check_beep(p, 0);
|
|
else
|
|
check_availability(p, 0);
|
|
ast_mutex_unlock(&p->lock);
|
|
AST_LIST_UNLOCK(&agents);
|
|
ast_device_state_changed("Agent/%s", p->agent);
|
|
while (res >= 0) {
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->chan != chan)
|
|
res = -1;
|
|
ast_mutex_unlock(&p->lock);
|
|
/* Yield here so other interested threads can kick in. */
|
|
sched_yield();
|
|
if (res)
|
|
break;
|
|
|
|
AST_LIST_LOCK(&agents);
|
|
ast_mutex_lock(&p->lock);
|
|
if (p->lastdisc.tv_sec) {
|
|
if (ast_tvdiff_ms(ast_tvnow(), p->lastdisc) > p->wrapuptime) {
|
|
if (option_debug)
|
|
ast_log(LOG_DEBUG, "Wrapup time for %s expired!\n", p->agent);
|
|
p->lastdisc = ast_tv(0, 0);
|
|
if (p->ackcall > 1)
|
|
check_beep(p, 0);
|
|
else
|
|
check_availability(p, 0);
|
|
}
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
AST_LIST_UNLOCK(&agents);
|
|
/* Synchronize channel ownership between call to agent and itself. */
|
|
ast_mutex_lock( &p->app_lock );
|
|
ast_mutex_lock(&p->lock);
|
|
p->owning_app = pthread_self();
|
|
ast_mutex_unlock(&p->lock);
|
|
if (p->ackcall > 1)
|
|
res = agent_ack_sleep(p);
|
|
else
|
|
res = ast_safe_sleep_conditional( chan, 1000, agent_cont_sleep, p );
|
|
ast_mutex_unlock( &p->app_lock );
|
|
if ((p->ackcall > 1) && (res == 1)) {
|
|
AST_LIST_LOCK(&agents);
|
|
ast_mutex_lock(&p->lock);
|
|
check_availability(p, 0);
|
|
ast_mutex_unlock(&p->lock);
|
|
AST_LIST_UNLOCK(&agents);
|
|
res = 0;
|
|
}
|
|
sched_yield();
|
|
}
|
|
ast_mutex_lock(&p->lock);
|
|
if (res && p->owner)
|
|
ast_log(LOG_WARNING, "Huh? We broke out when there was still an owner?\n");
|
|
/* Log us off if appropriate */
|
|
if (p->chan == chan)
|
|
p->chan = NULL;
|
|
p->acknowledged = 0;
|
|
logintime = time(NULL) - p->loginstart;
|
|
p->loginstart = 0;
|
|
ast_mutex_unlock(&p->lock);
|
|
manager_event(EVENT_FLAG_AGENT, "Agentlogoff",
|
|
"Agent: %s\r\n"
|
|
"Logintime: %ld\r\n"
|
|
"Uniqueid: %s\r\n",
|
|
p->agent, logintime, chan->uniqueid);
|
|
ast_queue_log("NONE", chan->uniqueid, agent, "AGENTLOGOFF", "%s|%ld", chan->name, logintime);
|
|
if (option_verbose > 1)
|
|
ast_verbose(VERBOSE_PREFIX_2 "Agent '%s' logged out\n", p->agent);
|
|
/* If there is no owner, go ahead and kill it now */
|
|
ast_device_state_changed("Agent/%s", p->agent);
|
|
if (p->dead && !p->owner) {
|
|
ast_mutex_destroy(&p->lock);
|
|
ast_mutex_destroy(&p->app_lock);
|
|
free(p);
|
|
}
|
|
}
|
|
else {
|
|
ast_mutex_unlock(&p->lock);
|
|
p = NULL;
|
|
}
|
|
res = -1;
|
|
} else {
|
|
ast_mutex_unlock(&p->lock);
|
|
errmsg = "agent-alreadyon";
|
|
p = NULL;
|
|
}
|
|
break;
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
if (!p)
|
|
AST_LIST_UNLOCK(&agents);
|
|
|
|
if (!res && (max_login_tries==0 || tries < max_login_tries))
|
|
res = ast_app_getdata(chan, errmsg, user, sizeof(user) - 1, 0);
|
|
}
|
|
|
|
if (!res)
|
|
res = ast_safe_sleep(chan, 500);
|
|
|
|
/* AgentLogin() exit */
|
|
if (!callbackmode) {
|
|
LOCAL_USER_REMOVE(u);
|
|
return -1;
|
|
} else { /* AgentCallbackLogin() exit*/
|
|
/* Set variables */
|
|
if (login_state > 0) {
|
|
pbx_builtin_setvar_helper(chan, "AGENTNUMBER", user);
|
|
if (login_state==1) {
|
|
pbx_builtin_setvar_helper(chan, "AGENTSTATUS", "on");
|
|
pbx_builtin_setvar_helper(chan, "AGENTEXTEN", args.extension);
|
|
} else
|
|
pbx_builtin_setvar_helper(chan, "AGENTSTATUS", "off");
|
|
} else {
|
|
pbx_builtin_setvar_helper(chan, "AGENTSTATUS", "fail");
|
|
}
|
|
if (ast_exists_extension(chan, chan->context, chan->exten, chan->priority + 1, chan->cid.cid_num)) {
|
|
LOCAL_USER_REMOVE(u);
|
|
return 0;
|
|
}
|
|
/* Do we need to play agent-goodbye now that we will be hanging up? */
|
|
if (play_announcement) {
|
|
if (!res)
|
|
res = ast_safe_sleep(chan, 1000);
|
|
res = ast_streamfile(chan, agent_goodbye, chan->language);
|
|
if (!res)
|
|
res = ast_waitstream(chan, "");
|
|
if (!res)
|
|
res = ast_safe_sleep(chan, 1000);
|
|
}
|
|
}
|
|
|
|
LOCAL_USER_REMOVE(u);
|
|
|
|
/* We should never get here if next priority exists when in callbackmode */
|
|
return -1;
|
|
}
|
|
|
|
/*!
|
|
* Called by the AgentLogin application (from the dial plan).
|
|
*
|
|
* \param chan
|
|
* \param data
|
|
* \returns
|
|
* \sa callback_login_exec(), agentmonitoroutgoing_exec(), load_module().
|
|
*/
|
|
static int login_exec(struct ast_channel *chan, void *data)
|
|
{
|
|
return __login_exec(chan, data, 0);
|
|
}
|
|
|
|
/*!
|
|
* Called by the AgentCallbackLogin application (from the dial plan).
|
|
*
|
|
* \param chan
|
|
* \param data
|
|
* \returns
|
|
* \sa login_exec(), agentmonitoroutgoing_exec(), load_module().
|
|
*/
|
|
static int callback_exec(struct ast_channel *chan, void *data)
|
|
{
|
|
return __login_exec(chan, data, 1);
|
|
}
|
|
|
|
/*!
|
|
* Sets an agent as logged in by callback in the Manager API.
|
|
* It is registered on load_module() and it gets called by the manager backend.
|
|
* \param s
|
|
* \param m
|
|
* \returns
|
|
* \sa action_agents(), action_agent_logoff(), load_module().
|
|
*/
|
|
static int action_agent_callback_login(struct mansession *s, struct message *m)
|
|
{
|
|
char *agent = astman_get_header(m, "Agent");
|
|
char *exten = astman_get_header(m, "Exten");
|
|
char *context = astman_get_header(m, "Context");
|
|
char *wrapuptime_s = astman_get_header(m, "WrapupTime");
|
|
char *ackcall_s = astman_get_header(m, "AckCall");
|
|
struct agent_pvt *p;
|
|
int login_state = 0;
|
|
|
|
if (ast_strlen_zero(agent)) {
|
|
astman_send_error(s, m, "No agent specified");
|
|
return 0;
|
|
}
|
|
|
|
if (ast_strlen_zero(exten)) {
|
|
astman_send_error(s, m, "No extension specified");
|
|
return 0;
|
|
}
|
|
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
if (strcmp(p->agent, agent) || p->pending)
|
|
continue;
|
|
if (p->chan) {
|
|
login_state = 2; /* already logged in (and on the phone)*/
|
|
break;
|
|
}
|
|
ast_mutex_lock(&p->lock);
|
|
login_state = 1; /* Successful Login */
|
|
|
|
if (ast_strlen_zero(context))
|
|
ast_copy_string(p->loginchan, exten, sizeof(p->loginchan));
|
|
else
|
|
snprintf(p->loginchan, sizeof(p->loginchan), "%s@%s", exten, context);
|
|
|
|
if (!ast_strlen_zero(wrapuptime_s)) {
|
|
p->wrapuptime = atoi(wrapuptime_s);
|
|
if (p->wrapuptime < 0)
|
|
p->wrapuptime = 0;
|
|
}
|
|
|
|
if (ast_true(ackcall_s))
|
|
p->ackcall = 1;
|
|
else
|
|
p->ackcall = 0;
|
|
|
|
if (p->loginstart == 0)
|
|
time(&p->loginstart);
|
|
manager_event(EVENT_FLAG_AGENT, "Agentcallbacklogin",
|
|
"Agent: %s\r\n"
|
|
"Loginchan: %s\r\n",
|
|
p->agent, p->loginchan);
|
|
ast_queue_log("NONE", "NONE", agent, "AGENTCALLBACKLOGIN", "%s", p->loginchan);
|
|
if (option_verbose > 1)
|
|
ast_verbose(VERBOSE_PREFIX_2 "Callback Agent '%s' logged in on %s\n", p->agent, p->loginchan);
|
|
ast_device_state_changed("Agent/%s", p->agent);
|
|
ast_mutex_unlock(&p->lock);
|
|
if (persistent_agents)
|
|
dump_agents();
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
|
|
if (login_state == 1)
|
|
astman_send_ack(s, m, "Agent logged in");
|
|
else if (login_state == 0)
|
|
astman_send_error(s, m, "No such agent");
|
|
else if (login_state == 2)
|
|
astman_send_error(s, m, "Agent already logged in");
|
|
|
|
return 0;
|
|
}
|
|
|
|
/*!
|
|
* \brief Called by the AgentMonitorOutgoing application (from the dial plan).
|
|
*
|
|
* \param chan
|
|
* \param data
|
|
* \returns
|
|
* \sa login_exec(), callback_login_exec(), load_module().
|
|
*/
|
|
static int agentmonitoroutgoing_exec(struct ast_channel *chan, void *data)
|
|
{
|
|
int exitifnoagentid = 0;
|
|
int nowarnings = 0;
|
|
int changeoutgoing = 0;
|
|
int res = 0;
|
|
char agent[AST_MAX_AGENT];
|
|
|
|
if (data) {
|
|
if (strchr(data, 'd'))
|
|
exitifnoagentid = 1;
|
|
if (strchr(data, 'n'))
|
|
nowarnings = 1;
|
|
if (strchr(data, 'c'))
|
|
changeoutgoing = 1;
|
|
}
|
|
if (chan->cid.cid_num) {
|
|
const char *tmp;
|
|
char agentvar[AST_MAX_BUF];
|
|
snprintf(agentvar, sizeof(agentvar), "%s_%s", GETAGENTBYCALLERID, chan->cid.cid_num);
|
|
if ((tmp = pbx_builtin_getvar_helper(NULL, agentvar))) {
|
|
struct agent_pvt *p;
|
|
ast_copy_string(agent, tmp, sizeof(agent));
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
if (!strcasecmp(p->agent, tmp)) {
|
|
if (changeoutgoing) snprintf(chan->cdr->channel, sizeof(chan->cdr->channel), "Agent/%s", p->agent);
|
|
__agent_start_monitoring(chan, p, 1);
|
|
break;
|
|
}
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
|
|
} else {
|
|
res = -1;
|
|
if (!nowarnings)
|
|
ast_log(LOG_WARNING, "Couldn't find the global variable %s, so I can't figure out which agent (if it's an agent) is placing outgoing call.\n", agentvar);
|
|
}
|
|
} else {
|
|
res = -1;
|
|
if (!nowarnings)
|
|
ast_log(LOG_WARNING, "There is no callerid on that call, so I can't figure out which agent (if it's an agent) is placing outgoing call.\n");
|
|
}
|
|
/* check if there is n + 101 priority */
|
|
/*! \todo XXX Needs to check option priorityjump etc etc */
|
|
if (res) {
|
|
if (ast_exists_extension(chan, chan->context, chan->exten, chan->priority + 101, chan->cid.cid_num)) {
|
|
chan->priority+=100;
|
|
if (option_verbose > 2)
|
|
ast_verbose(VERBOSE_PREFIX_3 "Going to %d priority because there is no callerid or the agentid cannot be found.\n",chan->priority);
|
|
} else if (exitifnoagentid)
|
|
return res;
|
|
}
|
|
return 0;
|
|
}
|
|
|
|
/*!
|
|
* \brief Dump AgentCallbackLogin agents to the ASTdb database for persistence
|
|
*/
|
|
static void dump_agents(void)
|
|
{
|
|
struct agent_pvt *cur_agent = NULL;
|
|
char buf[256];
|
|
|
|
AST_LIST_TRAVERSE(&agents, cur_agent, list) {
|
|
if (cur_agent->chan)
|
|
continue;
|
|
|
|
if (!ast_strlen_zero(cur_agent->loginchan)) {
|
|
snprintf(buf, sizeof(buf), "%s;%s", cur_agent->loginchan, cur_agent->logincallerid);
|
|
if (ast_db_put(pa_family, cur_agent->agent, buf))
|
|
ast_log(LOG_WARNING, "failed to create persistent entry in ASTdb for %s!\n", buf);
|
|
else if (option_debug)
|
|
ast_log(LOG_DEBUG, "Saved Agent: %s on %s\n", cur_agent->agent, cur_agent->loginchan);
|
|
} else {
|
|
/* Delete - no agent or there is an error */
|
|
ast_db_del(pa_family, cur_agent->agent);
|
|
}
|
|
}
|
|
}
|
|
|
|
/*!
|
|
* \brief Reload the persistent agents from astdb.
|
|
*/
|
|
static void reload_agents(void)
|
|
{
|
|
char *agent_num;
|
|
struct ast_db_entry *db_tree;
|
|
struct ast_db_entry *entry;
|
|
struct agent_pvt *cur_agent;
|
|
char agent_data[256];
|
|
char *parse;
|
|
char *agent_chan;
|
|
char *agent_callerid;
|
|
|
|
db_tree = ast_db_gettree(pa_family, NULL);
|
|
|
|
AST_LIST_LOCK(&agents);
|
|
for (entry = db_tree; entry; entry = entry->next) {
|
|
agent_num = entry->key + strlen(pa_family) + 2;
|
|
AST_LIST_TRAVERSE(&agents, cur_agent, list) {
|
|
ast_mutex_lock(&cur_agent->lock);
|
|
if (strcmp(agent_num, cur_agent->agent) == 0)
|
|
break;
|
|
ast_mutex_unlock(&cur_agent->lock);
|
|
}
|
|
if (!cur_agent) {
|
|
ast_db_del(pa_family, agent_num);
|
|
continue;
|
|
} else
|
|
ast_mutex_unlock(&cur_agent->lock);
|
|
if (!ast_db_get(pa_family, agent_num, agent_data, sizeof(agent_data)-1)) {
|
|
if (option_debug)
|
|
ast_log(LOG_DEBUG, "Reload Agent from AstDB: %s on %s\n", cur_agent->agent, agent_data);
|
|
parse = agent_data;
|
|
agent_chan = strsep(&parse, ";");
|
|
agent_callerid = strsep(&parse, ";");
|
|
ast_copy_string(cur_agent->loginchan, agent_chan, sizeof(cur_agent->loginchan));
|
|
if (agent_callerid) {
|
|
ast_copy_string(cur_agent->logincallerid, agent_callerid, sizeof(cur_agent->logincallerid));
|
|
set_agentbycallerid(cur_agent->logincallerid, cur_agent->agent);
|
|
} else
|
|
cur_agent->logincallerid[0] = '\0';
|
|
if (cur_agent->loginstart == 0)
|
|
time(&cur_agent->loginstart);
|
|
ast_device_state_changed("Agent/%s", cur_agent->agent);
|
|
}
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
if (db_tree) {
|
|
ast_log(LOG_NOTICE, "Agents successfully reloaded from database.\n");
|
|
ast_db_freetree(db_tree);
|
|
}
|
|
}
|
|
|
|
/*! \brief Part of PBX channel interface */
|
|
static int agent_devicestate(void *data)
|
|
{
|
|
struct agent_pvt *p;
|
|
char *s;
|
|
ast_group_t groupmatch;
|
|
int groupoff;
|
|
int waitforagent=0;
|
|
int res = AST_DEVICE_INVALID;
|
|
|
|
s = data;
|
|
if ((s[0] == '@') && (sscanf(s + 1, "%d", &groupoff) == 1))
|
|
groupmatch = (1 << groupoff);
|
|
else if ((s[0] == ':') && (sscanf(s + 1, "%d", &groupoff) == 1)) {
|
|
groupmatch = (1 << groupoff);
|
|
waitforagent = 1;
|
|
} else
|
|
groupmatch = 0;
|
|
|
|
/* Check actual logged in agents first */
|
|
AST_LIST_LOCK(&agents);
|
|
AST_LIST_TRAVERSE(&agents, p, list) {
|
|
ast_mutex_lock(&p->lock);
|
|
if (!p->pending && ((groupmatch && (p->group & groupmatch)) || !strcmp(data, p->agent))) {
|
|
if (p->owner) {
|
|
if (res != AST_DEVICE_INUSE)
|
|
res = AST_DEVICE_BUSY;
|
|
} else {
|
|
if (res == AST_DEVICE_BUSY)
|
|
res = AST_DEVICE_INUSE;
|
|
if (p->chan || !ast_strlen_zero(p->loginchan)) {
|
|
if (res == AST_DEVICE_INVALID)
|
|
res = AST_DEVICE_UNKNOWN;
|
|
} else if (res == AST_DEVICE_INVALID)
|
|
res = AST_DEVICE_UNAVAILABLE;
|
|
}
|
|
if (!strcmp(data, p->agent)) {
|
|
ast_mutex_unlock(&p->lock);
|
|
break;
|
|
}
|
|
}
|
|
ast_mutex_unlock(&p->lock);
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
return res;
|
|
}
|
|
|
|
static struct agent_pvt *find_agent(char *agentid)
|
|
{
|
|
struct agent_pvt *cur;
|
|
|
|
AST_LIST_TRAVERSE(&agents, cur, list) {
|
|
if (!strcmp(cur->agent, agentid))
|
|
break;
|
|
}
|
|
|
|
return cur;
|
|
}
|
|
|
|
static int function_agent(struct ast_channel *chan, char *cmd, char *data, char *buf, size_t len)
|
|
{
|
|
char *parse;
|
|
AST_DECLARE_APP_ARGS(args,
|
|
AST_APP_ARG(agentid);
|
|
AST_APP_ARG(item);
|
|
);
|
|
char *tmp;
|
|
struct agent_pvt *agent;
|
|
|
|
buf[0] = '\0';
|
|
|
|
if (ast_strlen_zero(data)) {
|
|
ast_log(LOG_WARNING, "The AGENT function requires an argument - agentid!\n");
|
|
return -1;
|
|
}
|
|
|
|
parse = ast_strdupa(data);
|
|
|
|
AST_NONSTANDARD_APP_ARGS(args, parse, ':');
|
|
if (!args.item)
|
|
args.item = "status";
|
|
|
|
if (!(agent = find_agent(args.agentid))) {
|
|
ast_log(LOG_WARNING, "Agent '%s' not found!\n", args.agentid);
|
|
return -1;
|
|
}
|
|
|
|
if (!strcasecmp(args.item, "status")) {
|
|
char *status = "LOGGEDOUT";
|
|
if (agent->chan || !ast_strlen_zero(agent->loginchan))
|
|
status = "LOGGEDIN";
|
|
ast_copy_string(buf, status, len);
|
|
} else if (!strcasecmp(args.item, "password"))
|
|
ast_copy_string(buf, agent->password, len);
|
|
else if (!strcasecmp(args.item, "name"))
|
|
ast_copy_string(buf, agent->name, len);
|
|
else if (!strcasecmp(args.item, "mohclass"))
|
|
ast_copy_string(buf, agent->moh, len);
|
|
else if (!strcasecmp(args.item, "channel")) {
|
|
if (agent->chan) {
|
|
ast_copy_string(buf, agent->chan->name, len);
|
|
tmp = strrchr(buf, '-');
|
|
if (tmp)
|
|
*tmp = '\0';
|
|
}
|
|
} else if (!strcasecmp(args.item, "exten"))
|
|
ast_copy_string(buf, agent->loginchan, len);
|
|
|
|
return 0;
|
|
}
|
|
|
|
struct ast_custom_function agent_function = {
|
|
.name = "AGENT",
|
|
.synopsis = "Gets information about an Agent",
|
|
.syntax = "AGENT(<agentid>[:item])",
|
|
.read = function_agent,
|
|
.desc = "The valid items to retrieve are:\n"
|
|
"- status (default) The status of the agent\n"
|
|
" LOGGEDIN | LOGGEDOUT\n"
|
|
"- password The password of the agent\n"
|
|
"- name The name of the agent\n"
|
|
"- mohclass MusicOnHold class\n"
|
|
"- exten The callback extension for the Agent (AgentCallbackLogin)\n"
|
|
"- channel The name of the active channel for the Agent (AgentLogin)\n"
|
|
};
|
|
|
|
|
|
/*!
|
|
* \brief Initialize the Agents module.
|
|
* This function is being called by Asterisk when loading the module.
|
|
* Among other things it registers applications, cli commands and reads the cofiguration file.
|
|
*
|
|
* \returns int Always 0.
|
|
*/
|
|
static int load_module(void *mod)
|
|
{
|
|
__mod_desc = mod;
|
|
/* Make sure we can register our agent channel type */
|
|
if (ast_channel_register(&agent_tech)) {
|
|
ast_log(LOG_ERROR, "Unable to register channel class 'Agent'\n");
|
|
return -1;
|
|
}
|
|
/* Dialplan applications */
|
|
ast_register_application(app, login_exec, synopsis, descrip);
|
|
ast_register_application(app2, callback_exec, synopsis2, descrip2);
|
|
ast_register_application(app3, agentmonitoroutgoing_exec, synopsis3, descrip3);
|
|
|
|
/* Manager commands */
|
|
ast_manager_register2("Agents", EVENT_FLAG_AGENT, action_agents, "Lists agents and their status", mandescr_agents);
|
|
ast_manager_register2("AgentLogoff", EVENT_FLAG_AGENT, action_agent_logoff, "Sets an agent as no longer logged in", mandescr_agent_logoff);
|
|
ast_manager_register2("AgentCallbackLogin", EVENT_FLAG_AGENT, action_agent_callback_login, "Sets an agent as logged in by callback", mandescr_agent_callback_login);
|
|
|
|
/* CLI Commands */
|
|
ast_cli_register(&cli_show_agents);
|
|
ast_cli_register(&cli_show_agents_online);
|
|
ast_cli_register(&cli_agent_logoff);
|
|
|
|
/* Dialplan Functions */
|
|
ast_custom_function_register(&agent_function);
|
|
|
|
/* Read in the config */
|
|
read_agent_config();
|
|
if (persistent_agents)
|
|
reload_agents();
|
|
return 0;
|
|
}
|
|
|
|
static int reload(void *mod)
|
|
{
|
|
read_agent_config();
|
|
if (persistent_agents)
|
|
reload_agents();
|
|
return 0;
|
|
}
|
|
|
|
static int unload_module(void *mod)
|
|
{
|
|
struct agent_pvt *p;
|
|
/* First, take us out of the channel loop */
|
|
ast_channel_unregister(&agent_tech);
|
|
/* Unregister dialplan functions */
|
|
ast_custom_function_unregister(&agent_function);
|
|
/* Unregister CLI commands */
|
|
ast_cli_unregister(&cli_show_agents);
|
|
ast_cli_unregister(&cli_show_agents_online);
|
|
ast_cli_unregister(&cli_agent_logoff);
|
|
/* Unregister dialplan applications */
|
|
ast_unregister_application(app);
|
|
ast_unregister_application(app2);
|
|
ast_unregister_application(app3);
|
|
/* Unregister manager command */
|
|
ast_manager_unregister("Agents");
|
|
ast_manager_unregister("AgentLogoff");
|
|
ast_manager_unregister("AgentCallbackLogin");
|
|
/* Unregister channel */
|
|
AST_LIST_LOCK(&agents);
|
|
/* Hangup all interfaces if they have an owner */
|
|
while ((p = AST_LIST_REMOVE_HEAD(&agents, list))) {
|
|
if (p->owner)
|
|
ast_softhangup(p->owner, AST_SOFTHANGUP_APPUNLOAD);
|
|
free(p);
|
|
}
|
|
AST_LIST_UNLOCK(&agents);
|
|
AST_LIST_HEAD_DESTROY(&agents);
|
|
return 0;
|
|
}
|
|
|
|
static const char *key(void)
|
|
{
|
|
return ASTERISK_GPL_KEY;
|
|
}
|
|
|
|
static const char *description(void)
|
|
{
|
|
return "Agent Proxy Channel";
|
|
}
|
|
|
|
STD_MOD(MOD_0, reload, NULL, NULL);
|