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# -*- coding: utf-8 -*-
##############################################################################
#
# OpenERP, Open Source Management Solution
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# Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
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#
# This program is free software: you can redistribute it and/or modify
# it under the terms of the GNU Affero General Public License as
# published by the Free Software Foundation, either version 3 of the
# License, or (at your option) any later version.
#
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
# GNU Affero General Public License for more details.
#
# You should have received a copy of the GNU Affero General Public License
# along with this program. If not, see <http://www.gnu.org/licenses/>.
#
##############################################################################
from osv import fields , osv , orm
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import crm
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class crm_helpdesk ( osv . osv ) :
_name = " crm.helpdesk "
_description = " Helpdesk Cases "
_order = " id desc "
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_inherit = ' crm.case '
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_columns = {
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' date_closed ' : fields . datetime ( ' Closed ' , readonly = True ) ,
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' ref ' : fields . reference ( ' Reference ' , selection = crm . _links_get , size = 128 ) ,
' ref2 ' : fields . reference ( ' Reference 2 ' , selection = crm . _links_get , size = 128 ) ,
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' canal_id ' : fields . many2one ( ' res.partner.canal ' , ' Channel ' , help = " The channels represent the different communication modes available with the customer. " \
" With each commercial opportunity, you can indicate the canall which is this opportunity source. " ) ,
' planned_revenue ' : fields . float ( ' Planned Revenue ' ) ,
' planned_cost ' : fields . float ( ' Planned Costs ' ) ,
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' priority ' : fields . selection ( crm . AVAILABLE_PRIORITIES , ' Priority ' ) ,
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' probability ' : fields . float ( ' Probability ( % ) ' ) ,
' som ' : fields . many2one ( ' res.partner.som ' , ' State of Mind ' , help = " The minds states allow to define a value scale which represents " \
" the partner mentality in relation to our services.The scale has " \
" to be created with a factor for each level from 0 (Very dissatisfied) to 10 (Extremely satisfied). " ) ,
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' categ_id ' : fields . many2one ( ' crm.case.categ ' , ' Category ' , domain = " [( ' section_id ' , ' = ' ,section_id),( ' object_id.model ' , ' = ' , ' crm.helpdesk ' )] " ) ,
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' duration ' : fields . float ( ' Duration ' ) ,
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}
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def onchange_categ_id ( self , cr , uid , ids , categ , context = { } ) :
if not categ :
return { ' value ' : { } }
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cat = self . pool . get ( ' crm.case.categ ' ) . browse ( cr , uid , categ , context ) . probability
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return { ' value ' : { ' probability ' : cat } }
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crm_helpdesk ( )
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