odoo/addons/crm_helpdesk/crm_helpdesk.py

# -*- coding: utf-8 -*-
##############################################################################
#
#    OpenERP, Open Source Management Solution
#    Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
#
#    This program is free software: you can redistribute it and/or modify
#    it under the terms of the GNU Affero General Public License as
#    published by the Free Software Foundation, either version 3 of the
#    License, or (at your option) any later version.
#
#    This program is distributed in the hope that it will be useful,
#    but WITHOUT ANY WARRANTY; without even the implied warranty of
#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
#    GNU Affero General Public License for more details.
#
#    You should have received a copy of the GNU Affero General Public License
#    along with this program.  If not, see <http://www.gnu.org/licenses/>.
#
##############################################################################

from osv import fields
from osv import orm
from osv import osv
from crm import crm

class crm_helpdesk(osv.osv):
    """ Helpdesk Cases """

    _name = "crm.helpdesk"
    _description = "Helpdesk Cases"
    _order = "id desc"
    _inherit = 'mailgate.thread'

    _columns = {
            'date_closed': fields.datetime('Closed', readonly=True), 
            'date': fields.datetime('Date'), 
            'ref' : fields.reference('Reference', selection=crm._links_get, size=128), 
            'ref2' : fields.reference('Reference 2', selection=crm._links_get, size=128), 
            'canal_id': fields.many2one('res.partner.canal', 'Channel', \
                            help="The channels represent the different communication \
                             modes available with the customer." \
                            " With each commercial opportunity, you can indicate\
                             the canall which is this opportunity source."), 
            'planned_revenue': fields.float('Planned Revenue'), 
            'planned_cost': fields.float('Planned Costs'), 
            'priority': fields.selection(crm.AVAILABLE_PRIORITIES, 'Priority'), 
            'probability': fields.float('Probability (%)'), 
            'som': fields.many2one('res.partner.som', 'State of Mind', \
                            help="The minds states allow to define a value scale which represents" \
                                "the partner mentality in relation to our services.The scale has" \
                                "to be created with a factor for each level from 0 \
                                (Very dissatisfied) to 10 (Extremely satisfied)."), 
            'categ_id': fields.many2one('crm.case.categ', 'Category', \
                            domain="[('section_id','=',section_id),\
                            ('object_id.model', '=', 'crm.helpdesk')]"),
            'duration': fields.float('Duration'),
    }

    _defaults = {
        'company_id': lambda s,cr,uid,c: s.pool.get('res.company')._company_default_get(cr, uid, 'crm.helpdesk', context=c),
        'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0],
    }

crm_helpdesk()

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