odoo/addons/live_support/live_support.py

# -*- coding: utf-8 -*-
##############################################################################
#
#    OpenERP, Open Source Management Solution
#    Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
#
#    This program is free software: you can redistribute it and/or modify
#    it under the terms of the GNU Affero General Public License as
#    published by the Free Software Foundation, either version 3 of the
#    License, or (at your option) any later version.
#
#    This program is distributed in the hope that it will be useful,
#    but WITHOUT ANY WARRANTY; without even the implied warranty of
#    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
#    GNU Affero General Public License for more details.
#
#    You should have received a copy of the GNU Affero General Public License
#    along with this program.  If not, see <http://www.gnu.org/licenses/>.
#
##############################################################################

import openerp
import openerp.addons.web_im.im as im
import json
import random
import jinja2
from osv import osv, fields

env = jinja2.Environment(
    loader=jinja2.PackageLoader('openerp.addons.live_support', "."),
    autoescape=False
)
env.filters["json"] = json.dumps

class ImportController(openerp.addons.web.http.Controller):
    _cp_path = '/live_support'

    @openerp.addons.web.http.httprequest
    def loader(self, req, **kwargs):
        p = json.loads(kwargs["p"])
        db = p["db"]
        channel = p["channel"]
        req.session._db = db
        req.session._uid = None
        req.session._login = "anonymous"
        req.session._password = "anonymous"
        info = req.session.model('live_support.channel').get_info_for_chat_src()
        info["db"] = db
        info["channel"] = channel
        return req.make_response(env.get_template("loader.js").render(info),
             headers=[('Content-Type', "text/javascript")])

class live_support_channel(osv.osv):
    _name = 'live_support.channel'
    _columns = {
        'name': fields.char(string="Name", size=200, required=True),
        'user_ids': fields.many2many('im.user', 'live_support_channel_im_user', 'channel_id', 'user_id', string="Users"),
    }

    def get_available_user(self, cr, uid, channel_id, context=None):
        channel = self.browse(cr, uid, channel_id, context=context)
        users = []
        for user in channel.user_ids:
            if user.im_status:
                users.append(user)
        if len(users) == 0:
            return False
        return random.choice(users).id

    def get_info_for_chat_src(self, cr, uid, context=None):
        url = self.pool.get('ir.config_parameter').get_param(cr, openerp.SUPERUSER_ID, 'web.base.url')
        return {"url": url}


class im_user(osv.osv):
    _inherit = 'im.user'
    _columns = {
        'support_channel_ids': fields.many2many('live_support.channel', 'live_support_channel_im_user', 'user_id', 'channel_id', string="Support Channels"),
    }