odoo/addons/crm_helpdesk/crm_helpdesk_menu.xml

<?xml version="1.0" encoding="utf-8"?>
<openerp>
    <data noupdate="1">
    <menuitem id="base.menu_aftersale" name="After-Sale Services"
    	parent="base.menu_base_partner" sequence="7" />

<!-- Help Desk (menu) -->

    <record model="ir.actions.act_window" id="crm_case_helpdesk_act111">
        <field name="name">Helpdesk Requests</field>
        <field name="res_model">crm.helpdesk</field>
        <field name="view_mode">tree,calendar,form</field>
        <field name="view_id" ref="crm_case_tree_view_helpdesk"/>
        <field name="context">{"search_default_user_id":uid, 'search_default_section_id': section_id}</field>
        <field name="search_view_id" ref="view_crm_case_helpdesk_filter"/>
        <field name="help">Alike records and processing of claims, Helpdesk and Support is a good tool to trace your interventions. This menu is more adapted to an oral communication, which is not necessarily related to a claim. Select a customer, add notes and categorize your interventions with a channel and a priority level.</field>
    </record>

    <record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_act111">
        <field name="sequence" eval="1"/>
        <field name="view_mode">tree</field>
        <field name="view_id" ref="crm_case_tree_view_helpdesk"/>
        <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
    </record>

    <record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_act111">
        <field name="sequence" eval="2"/>
        <field name="view_mode">calendar</field>
        <field name="view_id" ref="crm_case_helpdesk_calendar_view"/>
        <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
    </record>

    <record model="ir.actions.act_window.view" id="action_crm_sec_form_view_act111">
        <field name="sequence" eval="3"/>
        <field name="view_mode">form</field>
        <field name="view_id" ref="crm_case_form_view_helpdesk"/>
        <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
    </record>

    <menuitem name="Helpdesk and Support" id="menu_help_support_main"
    	parent="base.menu_aftersale" action="crm_case_helpdesk_act111" sequence="2"/>

    </data>
</openerp>