157 lines
7.5 KiB
Python
157 lines
7.5 KiB
Python
# -*- coding: utf-8 -*-
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##############################################################################
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#
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# OpenERP, Open Source Management Solution
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# Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
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#
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# This program is free software: you can redistribute it and/or modify
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# it under the terms of the GNU Affero General Public License as
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# published by the Free Software Foundation, either version 3 of the
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# License, or (at your option) any later version.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU Affero General Public License for more details.
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#
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# You should have received a copy of the GNU Affero General Public License
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# along with this program. If not, see <http://www.gnu.org/licenses/>.
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#
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##############################################################################
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from base_status.base_state import base_state
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from crm import crm
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from osv import fields, osv
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import tools
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from tools.translate import _
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CRM_HELPDESK_STATES = (
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crm.AVAILABLE_STATES[2][0], # Cancelled
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crm.AVAILABLE_STATES[3][0], # Done
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crm.AVAILABLE_STATES[4][0], # Pending
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)
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class crm_helpdesk(base_state, osv.osv):
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""" Helpdesk Cases """
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_name = "crm.helpdesk"
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_description = "Helpdesk"
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_order = "id desc"
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_inherit = ['mail.thread']
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_mail_compose_message = True
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_columns = {
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'id': fields.integer('ID', readonly=True),
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'name': fields.char('Name', size=128, required=True),
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'active': fields.boolean('Active', required=False),
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'date_action_last': fields.datetime('Last Action', readonly=1),
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'date_action_next': fields.datetime('Next Action', readonly=1),
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'description': fields.text('Description'),
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'create_date': fields.datetime('Creation Date' , readonly=True),
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'write_date': fields.datetime('Update Date' , readonly=True),
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'date_deadline': fields.date('Deadline'),
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'user_id': fields.many2one('res.users', 'Responsible'),
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'section_id': fields.many2one('crm.case.section', 'Sales Team', \
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select=True, help='Sales team to which Case belongs to.\
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Define Responsible user and Email account for mail gateway.'),
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'company_id': fields.many2one('res.company', 'Company'),
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'date_closed': fields.datetime('Closed', readonly=True),
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'partner_id': fields.many2one('res.partner', 'Partner'),
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'email_cc': fields.text('Watchers Emails', size=252 , help="These email addresses will be added to the CC field of all inbound and outbound emails for this record before being sent. Separate multiple email addresses with a comma"),
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'email_from': fields.char('Email', size=128, help="These people will receive email."),
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'date': fields.datetime('Date'),
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'ref' : fields.reference('Reference', selection=crm._links_get, size=128),
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'ref2' : fields.reference('Reference 2', selection=crm._links_get, size=128),
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'channel_id': fields.many2one('crm.case.channel', 'Channel', help="Communication channel."),
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'planned_revenue': fields.float('Planned Revenue'),
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'planned_cost': fields.float('Planned Costs'),
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'priority': fields.selection(crm.AVAILABLE_PRIORITIES, 'Priority'),
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'probability': fields.float('Probability (%)'),
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'categ_id': fields.many2one('crm.case.categ', 'Category', \
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domain="['|',('section_id','=',False),('section_id','=',section_id),\
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('object_id.model', '=', 'crm.helpdesk')]"),
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'duration': fields.float('Duration', states={'done': [('readonly', True)]}),
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'state': fields.selection(crm.AVAILABLE_STATES, 'Status', size=16, readonly=True,
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help='The state is set to \'Draft\', when a case is created.\
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\nIf the case is in progress the state is set to \'Open\'.\
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\nWhen the case is over, the state is set to \'Done\'.\
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\nIf the case needs to be reviewed then the state is set to \'Pending\'.'),
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}
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_defaults = {
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'active': lambda *a: 1,
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'user_id': lambda s, cr, uid, c: s._get_default_user(cr, uid, c),
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'partner_id': lambda s, cr, uid, c: s._get_default_partner(cr, uid, c),
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'email_from': lambda s, cr, uid, c: s._get_default_email(cr, uid, c),
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'state': lambda *a: 'draft',
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'date': lambda *a: fields.datetime.now(),
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'company_id': lambda s, cr, uid, c: s.pool.get('res.company')._company_default_get(cr, uid, 'crm.helpdesk', context=c),
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'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0],
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}
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def create(self, cr, uid, vals, context=None):
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obj_id = super(crm_helpdesk, self).create(cr, uid, vals, context)
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self.create_send_note(cr, uid, [obj_id], context=context)
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return obj_id
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# -------------------------------------------------------
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# Mail gateway
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# -------------------------------------------------------
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def message_new(self, cr, uid, msg, custom_values=None, context=None):
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""" Overrides mail_thread message_new that is called by the mailgateway
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through message_process.
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This override updates the document according to the email.
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"""
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if custom_values is None: custom_values = {}
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custom_values.update({
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'name': msg.get('subject') or _("No Subject"),
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'description': msg.get('body_text'),
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'email_from': msg.get('from'),
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'email_cc': msg.get('cc'),
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'user_id': False,
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})
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custom_values.update(self.message_partner_by_email(cr, uid, msg.get('from'), context=context))
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return super(crm_helpdesk,self).message_new(cr, uid, msg, custom_values=custom_values, context=context)
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def message_update(self, cr, uid, ids, msg, update_vals=None, context=None):
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""" Overrides mail_thread message_update that is called by the mailgateway
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through message_process.
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This method updates the document according to the email.
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"""
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if isinstance(ids, (str, int, long)):
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ids = [ids]
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if update_vals is None: update_vals = {}
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if msg.get('priority') in dict(crm.AVAILABLE_PRIORITIES):
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update_vals['priority'] = msg.get('priority')
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maps = {
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'cost':'planned_cost',
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'revenue': 'planned_revenue',
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'probability':'probability'
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}
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for line in msg['body_text'].split('\n'):
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line = line.strip()
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res = tools.misc.command_re.match(line)
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if res and maps.get(res.group(1).lower()):
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key = maps.get(res.group(1).lower())
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update_vals[key] = res.group(2).lower()
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return super(crm_helpdesk,self).message_update(cr, uid, ids, msg, update_vals=update_vals, context=context)
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# ******************************
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# OpenChatter
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# ******************************
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def case_get_note_msg_prefix(self, cr, uid, id, context=None):
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""" override of default base_state method. """
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return 'Case'
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def create_send_note(self, cr, uid, ids, context=None):
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msg = _('Case has been <b>created</b>.')
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self.message_append_note(cr, uid, ids, body=msg, context=context)
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return True
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# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
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