84 lines
4.8 KiB
XML
84 lines
4.8 KiB
XML
<?xml version="1.0" encoding="utf-8"?>
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<openerp>
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<data>
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<!-- Helpdesk report after Sales Services Graph View -->
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<record id="view_report_crm_helpdesk_graph" model="ir.ui.view">
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<field name="name">crm.helpdesk.report.graph</field>
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<field name="model">crm.helpdesk.report</field>
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<field name="arch" type="xml">
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<graph orientation="horizontal" string="Helpdesk" type="pivot" stacked="True">
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<field name="state" type="row"/>
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<field name="section_id" type="col"/>
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<field name="date" interval="month" type="col"/>
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<field name="nbr" type="measure"/>
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</graph>
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</field>
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</record>
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<!-- Helpdesk report after Sales Services Search View -->
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<record id="view_report_crm_helpdesk_filter" model="ir.ui.view">
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<field name="name">crm.helpdesk.report.select</field>
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<field name="model">crm.helpdesk.report</field>
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<field name="arch" type="xml">
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<search string="Search">
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<filter string="New" domain="[('state','=','draft')]" />
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<filter string="Open" domain="[('state','=','open')]" />
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<filter string="Closed" domain="[('state','=','cancel')]" />
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<separator/>
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<filter string="My Case(s)" help="My Case(s)" domain="[('user_id','=',uid)]" />
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<separator/>
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<filter string="My Sales Team(s)" context="{'invisible_section': False}" domain="[('section_id.user_id','=',uid)]" help="My Sales Team(s)" groups="base.group_multi_salesteams"/>
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<separator/>
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<filter string="My Company" context="{'invisible_section': False}" domain="[('company_id.user_ids','=',uid)]" help="My Company"/>
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<field name="user_id" string="Salesperson"/>
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<field name="section_id" string="Sales Team" context="{'invisible_section': False}" groups="base.group_multi_salesteams"/>
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<field name="company_id" groups="base.group_multi_company"/>
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<field name="partner_id" filter_domain="[('partner_id','child_of',self)]"/>
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<group expand="0" string="Extended Filters..." groups="base.group_no_one">
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<field name="priority" string="Priority"/>
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<field name="categ_id"/>
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<field name="create_date"/>
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<field name="date_closed" string="Close Date"/>
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</group>
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<group expand="1" string="Group By">
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<filter string="Salesperson" context="{'group_by':'user_id'}"/>
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<filter string="Sales Team" context="{'group_by':'section_id'}" groups="base.group_multi_salesteams"/>
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<filter string="Partner" context="{'group_by':'partner_id'}" />
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<filter string="Status" context="{'group_by':'state'}" />
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<filter string="Company" groups="base.group_multi_company" context="{'group_by':'company_id'}" />
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<separator/>
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<filter string="Month" context="{'group_by':'date:month'}" help="Month of helpdesk requests"/>
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</group>
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</search>
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</field>
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</record>
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<!-- Helpdesk report after Sales Services Action -->
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<record id="action_report_crm_helpdesk" model="ir.actions.act_window">
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<field name="name">Helpdesk Analysis</field>
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<field name="res_model">crm.helpdesk.report</field>
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<field name="view_type">form</field>
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<field name="view_mode">graph</field>
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<field name="context">{"search_default_year":1,"search_default_User":1,"search_default_this_month":1,'group_by_no_leaf':1,'group_by':[]}</field>
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<field name="view_id" ref="view_report_crm_helpdesk_graph"/>
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<field name="search_view_id" ref="view_report_crm_helpdesk_filter"/>
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<field name="help">Have a general overview of all support requests by sorting them with specific criteria such as the processing time, number of requests answered, emails sent and costs.</field>
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</record>
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<record model="ir.actions.act_window.view" id="action_report_crm_helpdesk_graph">
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<field name="sequence" eval="2"/>
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<field name="view_mode">graph</field>
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<field name="view_id" ref="view_report_crm_helpdesk_graph"/>
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<field name="act_window_id" ref="action_report_crm_helpdesk"/>
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</record>
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<menuitem name="Helpdesk Analysis" action="action_report_crm_helpdesk"
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id="menu_report_crm_helpdesks_tree" parent="base.next_id_64" sequence="20"/>
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</data>
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</openerp>
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