* Mark the module deprecated.
* Disable the module by default.
* Produce a warning the first time a macro is used.
* Note deprecation related options in app_dial and app_queue.
ASTERISK-27350
Change-Id: I560ea043bacdbc5534a17d97854273d52c2f1bdc
The previous patch for ASTERISK-27216 made it so you wouldn't get any
position or periodic announcements unless you had announce-to-first-user
enabled. The announce-to-first-user feature was added by ASTERISK_21782
as a result of the patch which introduced the redundant announcements that
ASTERISK-27216 removes.
* By noting that the makeannouncement variable is used to suppresses the
first user announcement, we set its initial value to the
announce-to-first-user enable setting.
ASTERISK-27216
Change-Id: Ieaeb7dbea8ae7073086b775fbafe0625b000b10a
This patch reverts the change by patch 2263 from old reviewboard.
Note that reverting that 2263-patch still preserves the behaviour that
the commit log of the 2263-patch claimed to add. The reason for this is:
The function wait_for_answer is only called from try_calling which
in turn is only called from the main for loop in queue_exec, and
earlier in that loop we already check the things that's removed by
this patch. There's no need to check those things twice each loop
iteration, and I think the proper place to check it is before each
ringing cycle. By checking it in wait_for_answer, you allow the issue
explained in the jira - that the head caller hears announcements while
the agents' sip phones are actively ringing.
Reported-by: Stefan Engström
Tested-by: Stefan Engström
ASTERISK-27216 #close
Change-Id: Ic4290dc75256f9743900c6762ee1bb915f672db0
Fixed to use correct initial value and fixed to use the
correct queue info to check the first value.
ASTERISK-27204
Change-Id: Ia9e36c828e566e1cc25c66f73307566e4acb8e73
GCC 7 has added capability to produce warnings, this fixes most of those
warnings. The specific warnings are disabled in a few places:
* app_voicemail.c: truncation of paths more than 4096 chars in many places.
* chan_mgcp.c: callid truncated to 80 chars.
* cdr.c: two userfields are combined to cdr copy, fix would break ABI.
* tcptls.c: ignore use of deprecated method SSLv3_client_method().
ASTERISK-27156 #close
Change-Id: I65f280e7d3cfad279d16f41823a4d6fddcbc4c88
Setting this option will cause the Queue application to only announce
the caller's position if it has improved since the last time that we
announced it.
Change-Id: I173a124121422209485b043e2bf784f54242fce6
When performing the "Queues" action via AMI, it outputs the same
text that the Asterisk CLI outputs when running a "queue show"
command, which does not conform with the AMI spec. "QueueStatus"
already does what the "Queues" action should do, so instead of
correcting the output, the "Queues" action will be removed and
"QueueStatus" should be used instead.
ASTERISK-27073 #close
Reported by: Brian
Change-Id: Id11743859758255b69cc3a557750d7a56c6d16f8
This API was not actively maintained, was not added to new modules
(such as res_pjsip), and there exist better alternatives to acquire the
same information, such as the ARI.
Change-Id: I4b2185a83aeb74798b4ad43ff8f89f971096aa83
The fix for ASTERISK-25665 introduced a regression.
The return value of queue_exec used to be 0 in case of leavewhenempty
but it was changed to -1 (returned from wait_our_turn and passed
transparently by queue_exec), thus leading to hangup instead of returning
back to dialplan.
This commit resets the value back to 0 in this case, restoring
original behavior.
ASTERISK-27065 #close
Reported by: Marek Cervenka
Change-Id: Id9c83b75aeda463250155e88c5004be52bbca5ac
A change was done which added an 'in_call' flag to queue
members that was set to true while talking to an agent.
Unfortunately in practice this does not accurately reflect
whether they are talking to an agent or not. If a Local
channel is involved and a transfer is performed then the
app_queue application would incorrectly think the agent
was still in a call with the caller. This was done to
fix a race condition between an agent becoming available
by device state and the checking of the last call information
for the wrapup time. There was a small window where the
last call information would be the previous value instead
of the new one.
This change goes about fixing the original issue in a
different way by considering the call completed if device
state is received which would make the agent available
and if they are currently in a call. If this occurs the
last call information is updated before the agent becomes
available ensuring that old information is not present
when checking if the member should be called. This also
improves the transfer situation by actually updating
and enforcing the wrapup time.
ASTERISK-26399
ASTERISK-26400
ASTERISK-26715
ASTERISK-26975
Change-Id: Ife1cb686e3173b3a6d368601adef9aff69d4beea
Additional variable to work alongside QUEUE_MAX_PENALTY and QUEUE_MIN_PENALTY,
including an extra parameter in queuerules.conf. This value causes lower
Agent penalty values to "raise up" so that they can join higher penalty agents
and be treated equally after a period of time.
ASTERISK-26995 #close
Change-Id: If1c6421a983667a5ac4c359f6dac25b212b4c459
There are 2 places in app_queue.c that log EXITEMPTY event: one in
wait_our_turn, and another one in queue_exec in the loop trying to
call an agent after wait_our_turn.
In most cases it leads to logging EXITEMPTY twice.
ABANDON is also logged on two places, and in the rare case when an agent
and caller hang up simultaneously it's also possible to get duplicates
in queue_log.
This commit changes wait_our_turn to return -1 ("the caller should exit
the queue") instead of 0 ("the caller's turn has arrived") in case of
leaving when empty, so queue_exec skips the agent calling loop.
Also, leave_queue is now executed only once in this case, because 2nd
time is just a noop when the queue entry has already been removed.
Also, it sets qe->handled to -1 to indicate that the call was not
answered by an agent, but the necessary handling has already been done
in order to avoid logging an extra ABANDON entry.
ASTERISK-25665 #close
Reported by: Ove Aursand
Change-Id: I4578dd383bf2ac41589cf167865e8aaebcd4c11e
In all non-pbx modules, AST_MODULE_LOAD_FAILURE has been changed
to AST_MODULE_LOAD_DECLINE. This prevents asterisk from exiting
if a module can't be loaded. If the user wishes to retain the
FAILURE behavior for a specific module, they can use the "require"
or "preload-require" keyword in modules.conf.
A new API was added to logger: ast_is_logger_initialized(). This
allows asterisk.c/check_init() to print to the error log once the
logger subsystem is ready instead of just to stdout. If something
does fail before the logger is initialized, we now print to stderr
instead of stdout.
Change-Id: I5f4b50623d9b5a6cb7c5624a8c5c1274c13b2b25
We needed the reason for our reporting when agents pause/unpause all of
their queues at once. This is a small, simple patch that adds a reason
for PAUSEALL and UNPAUSEALL. I have been using it in production for years.
ASTERISK-26920 #close
Change-Id: Ifb3f0d1a0abd5194253d9794023546e1395baf3d
This change removes the old epoll support which has not been used or
maintained in quite some time.
The fixed number of file descriptors on a channel has also been removed.
File descriptors are now contained in a growable vector. This can be
used like before by specifying a specific position to store a file
descriptor at or using a new API call, ast_channel_fd_add, which adds
a file descriptor to the channel and returns its position.
Tests have been added which cover the growing behavior of the vector
and the new API call.
ASTERISK-26885
Change-Id: I1a754b506c009b83dfdeeb08c2d2815db30ef928
Queue member will get stuck in pending_members if queue calls a device
that is different from the one observed for state changes.
This patch removes members from pending_members as a result of channel stasis
events such as blind or attended transfers and hangup.
ASTERISK-26862 #close
Change-Id: I8bf6df487b9bb35726c08049ff25cdad5e357727
The queue_stasis_data structure contains various mutable fields that require
appropriate locking. Specifically, the 'dying,' 'member_uniqueid,' and
'caller_uniqueid' fields need to be locked when read from or written to.
Change-Id: I246b7dbff8447acc957a1299f6ad0ebd0fd39088
A caller can leave the Queue() application after being bridged with a
member in a few ways:
* Caller or member hangup
* Caller is transferred somewhere else (blind or atx)
* Caller is externally redirected elsewhere
The first 2 scenarios are currently handled by subscribing to stasis
messages, but the 3rd is not explicitly covered. If a caller is
redirected away from the Queue() application, the member who was last
bridged with that caller will remain in an "In use" state until the
caller hangs up.
This patch adds handling of the caller leaving the queue via
redirection. We monitor the caller-member bridge, and if the caller is
the one that leaves, we treat it the same as we would a caller hangup.
ASTERISK-26400 #close
Reported by: Etienne Lessard
Change-Id: Iba160907770de5a6c9efeffc9df5a13e9ea75334
ast_load_realtime_multientry() returns an ast_config structure whose
ast_categorys are keyed with the empty strings. Several modules were
giving semantic meaning to the category names causing problems at
runtime.
* app_directory: Treated the category name as the mailbox name, and
would fail to direct calls to the appropriate extension after an
entry was chosen.
* app_queue: Queues, queue members, and queue rules were all affected
and needed to be updated.
* pbx_realtime: Pattern matching would never succeed because the
extension entered by the user was always compared to the empty
string.
Change-Id: Ie7e44986344b0b76ea8f6ddb5879f5040c6ca8a7
With 500+ queues and a reload every minute, a random queue disappears
upon reload. The cause is mususe of the 'dead' flag. Namely, all queues
were marked dead up front, and then "resurrected" by dropping this flag
for those found in the configuration. But a queue marked dead can be
removed also when control leaves the app entry point on a PBX thread.
With this change, the queue is marked only not found, and at the end of
reload only the queues that are still not found are actually marked as
dead, so the dead flag is never reset, and set only on positively dead
queues.
ASTERISK-26755
Change-Id: I3a4537aec9eb8d8aeeaa0193407e3523feb004bf
QueueLog did not log ringnoanswer when the caller abandoned call
before first timeout. It was impossible to get agent membername
and ringing duration for this short calls. After some discusions
it seems that the best way is to add new event RINGCANCELED,
which is generated after caller hangup during ringing.
ASTERISK-26665
Change-Id: Ic70f7b0f32fc95c9378e5bcf63865519014805d3
In some cases member is added to pending_members, and the channel
is hung up before any extension state change. So the member would
stay in pending_members forever. So when we call do_hang, we
should also remove member from pending.
ASTERISK-26621 #close
Change-Id: Iae476b5c06481db18ebe0fa594b3e80fdc9a7d54
ASTERISK_REGISTER_FILE no longer has any purpose so this commit removes
all traces of it.
Previously exported symbols removed:
* __ast_register_file
* __ast_unregister_file
* ast_complete_source_filename
This also removes the mtx_prof static variable that was declared when
MTX_PROFILE was enabled. This variable was only used in lock.c so it
is now initialized in that file only.
ASTERISK-26480 #close
Change-Id: I1074af07d71f9e159c48ef36631aa432c86f9966
When using Asterisk Realtime Architecture, empty fields are skipped and the
default values are used. If the "context" parameter in queue was set and then
cleared from the database, the old value remains in memory and it continues
to be used. This change initialize the "context" parameter with an empty value,
allowing clearing the parameter.
ASTERISK-26462 #close
Change-Id: I64be73d5044ce38dd02408bd0e53de965ef65905
Added needed UTF-8 checks before constructing json objects in various
files for strings obtained outside the system. In this case string values
from a channel driver's peer and not from the user setting channel
variables.
* aoc.c: Fixed type mismatch in s_to_json() for time and granularity json
object construction.
ASTERISK-26466
Reported by: Richard Mudgett
Change-Id: Iac2d867fa598daba5c5dbc619b5464625a7f2096
The pause reason is not always cleared when it should be cleared.
* Made set_queue_member_pause() always clear pause reason if not pausing
with a reason string.
Change-Id: I993dad19626ec017478a230e980989438b778c53
Previously, when reloading the members of a queue, the members added statically
(i.e. defined in queues.conf) would see their "ringinuse" value updated but not
the members added dynamically.
This change makes dynamic members ringuse value to be updated on reload.
Note that it's impossible to add a dynamic member with a specific ringinuse
value. For both static and dynamic members, the ringinuse value can always be
changed later on with command like "queue set ringinuse" or with the AMI action
"QueueMemberRingInUse". So it's possible this commit could break a user workflow
if he was changing the ringinuse value of dynamic members via such commands and
was also relying on the fact that a queue reload would not update the dynamic
members ringinuse value.
ASTERISK-26330
Change-Id: I3745cc9a06ba7e02c399636f1ee9e58c04081f3f
The output of CLI "queue show" and AMI Queues action is truncated and
"failed to extend from 240 to 327" messages are generated if the queue
member and interface names are lengthy.
* Increase the string buffer size from 240 to 512 in order to accommodate
for more information fields added to the output since v1.8.
ASTERISK-26360 #close
Reported by: Richard Mudgett
Change-Id: Id99c03cf5362453b80491a4b3b0434cb67aa966d
When dialing channels it is possible that they may not ever
leave the not in use state (Local channels in particular) by
the time we cancel them. If this occurs but we know they were
dialed we explicitly remove them from the pending members
container so that subsequent call attempts occur.
ASTERISK-26299 #close
Change-Id: I6ad0d17c36480c92cebf840626228ce3f7e4bd65
When a call forward attempt is made from a Queue member, the current
code will hang up the forwarding channel in an off-nominal condition
prior to raising the Stasis events informing the rest of Asterisk that
the call was forwarded. This will result in a slew of dreaded FRACKs,
most likely leading to a crash.
This patch modifies the code such that we don't hang up the forwarding
channel even in an off-nominal condition until we've safely raised the
Stasis messages.
ASTERISK-25797 #close
Change-Id: Ife5abed351691fd79105321636eaa8ea8dcdba38
It is possible for a not in use state change to occur multiple
times causing a queue member to be removed from the pending call
container prematurely.
The first not in use state change will remove the queue member
from the container. At this moment the member may be called and
placed in the pending container. After this another not in use
state change can be received which will remove it from the
container. Despite being called at this point the code will
incorrectly see that there are no pending calls to it.
This change only removes it from the pending container if the
state has actually changed.
ASTERISK-26133 #close
patches:
app_queue.diff submitted by Richard Miller (license 5685)
Change-Id: Ie5a7f17a44f98e9159e9b85009ce3f8393aa78c0
Corey Farrell
Nathan Bruning
Richard Mudgett
StefanEng86
Sean Bright
Sungtae Kim
George Joseph
Joshua Colp
Benjamin Keith Ford
Rodrigo Ramírez Norambuena
Niklas Larsson
Ivan Poddubny
Steve Davies
Troy Bowman
zuul
Robert Mordec
Sebastian Gutierrez
kkm
Martin Tomec
Martin Tomec
Leandro Dardini
Etienne Lessard
Matt Jordan