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<?xml version="1.0"?>
<openerp >
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<data >
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<!-- Helpdesk Support Categories Configuration Menu -->
<menuitem id= "menu_config_helpdesk" name= "Helpdesk"
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groups="base.group_no_one"
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parent="base.menu_base_config" sequence="60" />
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<!-- Helpdesk Support Categories Form View -->
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<record id= "crm_helpdesk_categ_action" model= "ir.actions.act_window" >
<field name= "name" > Helpdesk Categories</field>
<field name= "res_model" > crm.case.categ</field>
<field name= "view_type" > form</field>
<field name= "view_id" ref= "crm.crm_case_categ_tree-view" />
<field name= "domain" > [('object_id.model', '=', 'crm.helpdesk')]</field>
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<field name= "context" eval= "{'object_id': ref('model_crm_helpdesk')}" />
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<field name= "help" > Create and manage helpdesk categories to better manage and classify your support requests.</field>
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</record>
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<menuitem action= "crm_helpdesk_categ_action" name= "Categories"
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id="menu_crm_case_helpdesk-act" parent="menu_config_helpdesk" groups="base.group_no_one"/>
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<!-- Helpdesk Support Form View -->
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<record model= "ir.ui.view" id= "crm_case_form_view_helpdesk" >
<field name= "name" > CRM - Helpdesk Support Form</field>
<field name= "model" > crm.helpdesk</field>
<field name= "arch" type= "xml" >
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<form string= "Helpdesk Support" version= "7.0" >
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<header >
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<button name= "case_open" string= "Open" type= "object" class= "oe_highlight"
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states="draft,pending"/>
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<button name= "case_close" string= "Close" type= "object" states= "draft,pending" />
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<button name= "case_close" string= "Close" type= "object" states= "open" class= "oe_highlight" />
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<button name= "case_pending" string= "Pending" type= "object"
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states="draft"/>
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<button name= "case_pending" string= "Pending" type= "object"
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states="open"/>
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<button name= "case_reset" string= "Reset to Draft" type= "object"
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states="cancel,done"/>
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<button name= "case_escalate" string= "Escalate" type= "object"
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states="open,draft,pending"/>
<button name= "case_cancel" string= "Cancel" type= "object"
states="draft,open,pending"/>
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<field name= "state" nolabel= "1" widget= "statusbar" statusbar_visible= "draft,open,done" statusbar_colors= '{"pending":"blue"}' />
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</header>
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<sheet string= "Helpdesk Support" >
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<group col= "4" class= "oe_header" >
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<field name= "name" string= "Query" />
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<field name= "section_id" widget= "selection" />
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<field name= "user_id" />
<field name= "date" />
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<field name= "date_deadline" />
</group>
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<notebook >
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<page string= "General" >
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<group >
<group string= "Communication" >
<field name= "partner_id"
on_change="onchange_partner_id(partner_id, email_from)"
/>
<field name= "email_from" />
<button name= "remind_partner"
states="open,pending"
string="Send Reminder" type="object"
icon="gtk-go-forward" />
</group>
<group string= "Categorization" >
<field name= "priority" />
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<field name= "categ_id" domain= "[('object_id.model', '=', 'crm.helpdesk')]" />
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<field name= "channel_id" />
</group>
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</group>
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<separator string= "Notes" />
<field name= "description" />
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</page>
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<page string= "Extra Info" >
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<group >
<group groups= "base.group_no_one" string= "Dates" >
<field name= "create_date" />
<field name= "write_date" />
<field name= "date_closed" />
</group>
<group string= "Misc" >
<field name= "id" />
<field name= "active" />
</group>
<group string= "Estimates" >
<field name= "planned_cost" />
</group>
<group string= "References" >
<field name= "ref" />
<field name= "ref2" />
</group>
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</group>
</page>
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</notebook>
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</sheet>
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<div class= "oe_chatter" >
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<field name= "message_ids" widget= "mail_thread" />
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<field name= "message_follower_ids" widget= "mail_followers" />
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</div>
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</form>
</field>
</record>
<!-- Helpdesk Support Tree View -->
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<record model= "ir.ui.view" id= "crm_case_tree_view_helpdesk" >
<field name= "name" > CRM - Helpdesk Support Tree</field>
<field name= "model" > crm.helpdesk</field>
<field name= "arch" type= "xml" >
<tree string= "Helpdesk Support Tree"
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colors="black:state=='open';blue:state=='pending';gray:state in ('cancel','done')">
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<field name= "name" string= "Query" />
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<field name= "partner_id" string= "Partner" />
<field name= "date" string= "Date" />
<field name= "date_deadline" />
<field name= "user_id" />
<field name= "section_id" />
<field name= "priority" />
<field name= "state" />
</tree>
</field>
</record>
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<!-- Helpdesk Support Calendar View -->
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<record model= "ir.ui.view" id= "crm_case_helpdesk_calendar_view" >
<field name= "name" > CRM - Helpdesk Support Calendar</field>
<field name= "model" > crm.helpdesk</field>
<field name= "priority" eval= "2" />
<field name= "arch" type= "xml" >
<calendar string= "Helpdesk Supports" date_start= "date" color= "user_id" date_delay= "duration" >
<field name= "name" />
<field name= "partner_id" />
<field name= "categ_id" />
</calendar>
</field>
</record>
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<!-- Helpdesk Support Search View -->
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<record id= "view_crm_case_helpdesk_filter" model= "ir.ui.view" >
<field name= "name" > CRM - Helpdesk Search</field>
<field name= "model" > crm.helpdesk</field>
<field name= "arch" type= "xml" >
<search string= "Search Helpdesk" >
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<field name= "name" string= "Query" />
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<field name= "date" />
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<filter icon= "terp-check" string= "New" name= "current" domain= "[('state','=','draft')]" help= "New Helpdesk Request" />
<filter icon= "terp-camera_test" string= "Open" domain= "[('state','=','open')]" help= "Open Helpdesk Request" />
<filter icon= "terp-gtk-media-pause" string= "Pending" domain= "[('state','=','pending')]" help= "All pending Helpdesk Request" />
<separator />
<filter string= "Assigned to Me or My Sales Team(s)" icon= "terp-personal+" domain= "['|', ('section_id.user_id','=',uid), ('section_id.member_ids', 'in', [uid])]"
help="Helpdesk requests that are assigned to me or to one of the sale teams I manage" />
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<field name= "partner_id" />
<field name= "user_id" />
<field name= "section_id" string= "Sales Team" />
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<group expand= "0" string= "Group By..." >
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<filter string= "Partner" icon= "terp-partner" domain= "[]" help= "Partner" context= "{'group_by':'partner_id'}" />
<filter string= "Responsible" icon= "terp-personal" domain= "[]" help= "Responsible User" context= "{'group_by':'user_id'}" />
<filter string= "Sales Team" icon= "terp-personal+" domain= "[]" help= "Sales Team" context= "{'group_by':'section_id'}" />
<filter string= "Priority" icon= "terp-rating-rated" domain= "[]" context= "{'group_by':'priority'}" />
<filter string= "Status" icon= "terp-stock_effects-object-colorize" domain= "[]" context= "{'group_by':'state'}" />
<filter string= "Date" icon= "terp-go-month" domain= "[]" help= "Request Date" context= "{'group_by':'date'}" />
<filter string= "Deadline" icon= "terp-go-month" domain= "[]" context= "{'group_by':'date_deadline'}" />
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</group>
</search>
</field>
</record>
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</data>
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</openerp>