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<?xml version="1.0" encoding="utf-8"?>
<openerp >
<data noupdate= "1" >
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<!-- Top menu item -->
<menuitem name= "Project"
id="base.menu_main_pm"
sequence="90"/>
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<menuitem id= "base.menu_aftersale" name= "After-Sale Services" sequence= "2" parent= "base.menu_main_pm" />
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<!-- Help Desk (menu) -->
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<record model= "ir.actions.act_window" id= "crm_case_helpdesk_act111" >
<field name= "name" > Helpdesk Requests</field>
<field name= "res_model" > crm.helpdesk</field>
<field name= "view_mode" > tree,calendar,form</field>
<field name= "view_id" ref= "crm_case_tree_view_helpdesk" />
<field name= "search_view_id" ref= "view_crm_case_helpdesk_filter" />
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<field name= "context" > {"search_default_user_id":uid}</field>
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<field name= "help" > Helpdesk and Support allow you to track your interventions. Select a customer, add notes and categorize interventions with partners if necessary. You can also assign a priority level. Use the OpenERP Issues system to manage your support activities. Issues can be connected to the email gateway: new emails may create issues, each of them automatically gets the history of the conversation with the customer.</field>
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</record>
<record model= "ir.actions.act_window.view" id= "action_crm_sec_tree_view_act111" >
<field name= "sequence" eval= "1" />
<field name= "view_mode" > tree</field>
<field name= "view_id" ref= "crm_case_tree_view_helpdesk" />
<field name= "act_window_id" ref= "crm_case_helpdesk_act111" />
</record>
<record model= "ir.actions.act_window.view" id= "action_crm_sec_calendar_view_act111" >
<field name= "sequence" eval= "2" />
<field name= "view_mode" > calendar</field>
<field name= "view_id" ref= "crm_case_helpdesk_calendar_view" />
<field name= "act_window_id" ref= "crm_case_helpdesk_act111" />
</record>
<record model= "ir.actions.act_window.view" id= "action_crm_sec_form_view_act111" >
<field name= "sequence" eval= "3" />
<field name= "view_mode" > form</field>
<field name= "view_id" ref= "crm_case_form_view_helpdesk" />
<field name= "act_window_id" ref= "crm_case_helpdesk_act111" />
</record>
<menuitem name= "Helpdesk and Support" id= "menu_help_support_main"
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groups="base.group_sale_salesman"
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parent="base.menu_aftersale" action="crm_case_helpdesk_act111" sequence="2"/>
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</data>
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</openerp>
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