2013-01-16 13:43:48 +00:00
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# -*- coding: utf-8 -*-
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##############################################################################
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#
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# OpenERP, Open Source Management Solution
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# Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
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#
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# This program is free software: you can redistribute it and/or modify
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# it under the terms of the GNU Affero General Public License as
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# published by the Free Software Foundation, either version 3 of the
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# License, or (at your option) any later version.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU Affero General Public License for more details.
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#
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# You should have received a copy of the GNU Affero General Public License
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# along with this program. If not, see <http://www.gnu.org/licenses/>.
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#
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##############################################################################
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2013-01-29 15:05:56 +00:00
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2013-02-05 13:47:11 +00:00
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import openerp
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2013-02-01 09:55:46 +00:00
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import openerp.addons.web_im.im as im
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import json
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2013-02-04 16:37:20 +00:00
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import random
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2013-02-05 13:47:11 +00:00
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import jinja2
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2013-02-01 09:55:46 +00:00
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from osv import osv, fields
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2013-02-05 13:47:11 +00:00
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env = jinja2.Environment(
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loader=jinja2.PackageLoader('openerp.addons.live_support', "."),
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autoescape=False
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)
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env.filters["json"] = json.dumps
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class ImportController(openerp.addons.web.http.Controller):
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_cp_path = '/live_support'
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@openerp.addons.web.http.httprequest
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def loader(self, req, **kwargs):
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2013-02-05 13:53:25 +00:00
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p = json.loads(kwargs["p"])
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db = p["db"]
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channel = p["channel"]
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2013-02-05 13:47:11 +00:00
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req.session._db = db
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req.session._uid = None
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req.session._login = "anonymous"
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req.session._password = "anonymous"
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2013-02-11 09:55:10 +00:00
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info = req.session.model('live_support.channel').get_info_for_chat_src(channel)
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2013-02-05 13:47:11 +00:00
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info["db"] = db
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info["channel"] = channel
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2013-02-05 13:53:25 +00:00
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return req.make_response(env.get_template("loader.js").render(info),
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headers=[('Content-Type', "text/javascript")])
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2013-02-05 13:47:11 +00:00
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2013-02-05 15:15:06 +00:00
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@openerp.addons.web.http.httprequest
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def web_page(self, req, **kwargs):
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p = json.loads(kwargs["p"])
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db = p["db"]
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channel = p["channel"]
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req.session._db = db
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req.session._uid = None
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req.session._login = "anonymous"
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req.session._password = "anonymous"
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script = req.session.model('live_support.channel').read(channel, ["script"])["script"]
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return req.make_response(env.get_template("web_page.html").render({"script": script}),
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headers=[('Content-Type', "text/html")])
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2013-02-05 14:01:43 +00:00
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@openerp.addons.web.http.jsonrequest
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def available(self, req, db, channel):
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req.session._db = db
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req.session._uid = None
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req.session._login = "anonymous"
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req.session._password = "anonymous"
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return req.session.model('live_support.channel').get_available_user(channel) > 0
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2013-02-01 09:55:46 +00:00
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class live_support_channel(osv.osv):
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_name = 'live_support.channel'
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2013-02-05 14:52:54 +00:00
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def _are_you_inside(self, cr, uid, ids, name, arg, context=None):
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res = {}
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for record in self.browse(cr, uid, ids, context=context):
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res[record.id] = False
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for user in record.user_ids:
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if user.user.id == uid:
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res[record.id] = True
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break
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return res
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2013-02-05 15:15:06 +00:00
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def _script(self, cr, uid, ids, name, arg, context=None):
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res = {}
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for record in self.browse(cr, uid, ids, context=context):
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res[record.id] = env.get_template("include.html").render({
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"url": self.pool.get('ir.config_parameter').get_param(cr, uid, 'web.base.url'),
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"parameters": {"db":cr.dbname, "channel":record.id},
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})
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return res
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def _web_page(self, cr, uid, ids, name, arg, context=None):
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res = {}
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for record in self.browse(cr, uid, ids, context=context):
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res[record.id] = self.pool.get('ir.config_parameter').get_param(cr, uid, 'web.base.url') + \
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"/live_support/web_page?p=" + json.dumps({"db":cr.dbname, "channel":record.id})
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return res
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2013-02-01 09:55:46 +00:00
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_columns = {
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'name': fields.char(string="Name", size=200, required=True),
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2013-02-04 15:36:12 +00:00
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'user_ids': fields.many2many('im.user', 'live_support_channel_im_user', 'channel_id', 'user_id', string="Users"),
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2013-02-05 14:52:54 +00:00
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'are_you_inside': fields.function(_are_you_inside, type='boolean', string='Are you inside the matrix?', store=False),
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2013-02-05 15:15:06 +00:00
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'script': fields.function(_script, type='text', string='Script', store=False),
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'web_page': fields.function(_web_page, type='url', string='Web Page', store=False, size="200"),
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2013-02-11 09:55:10 +00:00
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'button_text': fields.char(string="Button Text", size=200),
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'input_placeholder': fields.char(string="Input Placeholder", size=200),
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'default_message': fields.char(string="Default Message", size=200),
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}
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_defaults = {
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'button_text': "Chat with one of our collaborators",
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'input_placeholder': "How may I help you?",
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'default_message': '',
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2013-02-04 15:36:12 +00:00
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}
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2013-02-04 16:37:20 +00:00
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def get_available_user(self, cr, uid, channel_id, context=None):
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channel = self.browse(cr, uid, channel_id, context=context)
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users = []
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for user in channel.user_ids:
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if user.im_status:
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users.append(user)
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if len(users) == 0:
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return False
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return random.choice(users).id
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2013-02-11 09:55:10 +00:00
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def get_info_for_chat_src(self, cr, uid, channel, context=None):
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2013-02-05 13:47:11 +00:00
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url = self.pool.get('ir.config_parameter').get_param(cr, openerp.SUPERUSER_ID, 'web.base.url')
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2013-02-11 09:55:10 +00:00
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chan = self.browse(cr, uid, channel, context=context)
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return {
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"url": url,
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'buttonText': chan.button_text,
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'inputPlaceholder': chan.input_placeholder,
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'defaultMessage': chan.default_message,
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}
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2013-02-05 13:47:11 +00:00
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2013-02-05 14:52:54 +00:00
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def join(self, cr, uid, ids, context=None):
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my_id = self.pool.get("im.user").get_by_user_id(cr, uid, uid, context)["id"]
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self.write(cr, uid, ids, {'user_ids': [(4, my_id)]})
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return True
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def quit(self, cr, uid, ids, context=None):
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my_id = self.pool.get("im.user").get_by_user_id(cr, uid, uid, context)["id"]
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self.write(cr, uid, ids, {'user_ids': [(3, my_id)]})
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return True
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2013-02-05 13:47:11 +00:00
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2013-02-04 15:36:12 +00:00
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class im_user(osv.osv):
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_inherit = 'im.user'
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_columns = {
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'support_channel_ids': fields.many2many('live_support.channel', 'live_support_channel_im_user', 'user_id', 'channel_id', string="Support Channels"),
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2013-02-01 09:55:46 +00:00
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}
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