2009-12-30 10:20:44 +00:00
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# -*- coding: utf-8 -*-
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##############################################################################
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#
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# OpenERP, Open Source Management Solution
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2010-01-12 09:18:39 +00:00
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# Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
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2009-12-30 10:20:44 +00:00
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#
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# This program is free software: you can redistribute it and/or modify
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# it under the terms of the GNU Affero General Public License as
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# published by the Free Software Foundation, either version 3 of the
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# License, or (at your option) any later version.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU Affero General Public License for more details.
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#
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# You should have received a copy of the GNU Affero General Public License
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# along with this program. If not, see <http://www.gnu.org/licenses/>.
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#
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##############################################################################
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2010-04-28 11:26:12 +00:00
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from crm import crm
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2010-05-06 07:31:09 +00:00
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from osv import fields, osv
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2010-01-11 12:18:27 +00:00
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2010-05-06 07:31:09 +00:00
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class crm_helpdesk(osv.osv, crm.crm_case):
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2010-03-22 10:40:26 +00:00
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""" Helpdesk Cases """
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2009-12-30 10:20:44 +00:00
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_name = "crm.helpdesk"
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_description = "Helpdesk Cases"
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_order = "id desc"
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2010-05-03 12:30:48 +00:00
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_inherit = 'mailgate.thread'
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2010-03-22 10:40:26 +00:00
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2010-01-08 11:05:05 +00:00
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_columns = {
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'id': fields.integer('ID', readonly=True),
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'name': fields.char('Name', size=128, required=True),
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'description': fields.text('Description'),
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'create_date': fields.datetime('Creation Date' , readonly=True),
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'write_date': fields.datetime('Update Date' , readonly=True),
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'date_deadline': fields.date('Deadline'),
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'user_id': fields.many2one('res.users', 'Responsible'),
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'section_id': fields.many2one('crm.case.section', 'Sales Team', \
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select=True, help='Sales team to which Case belongs to.\
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Define Responsible user and Email account for mail gateway.'),
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'company_id': fields.many2one('res.company', 'Company'),
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2010-03-23 05:55:46 +00:00
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'date_closed': fields.datetime('Closed', readonly=True),
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'partner_id': fields.many2one('res.partner', 'Partner'),
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'partner_address_id': fields.many2one('res.partner.address', 'Partner Contact', \
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domain="[('partner_id','=',partner_id)]"),
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'email_cc': fields.text('Watchers Emails', size=252 , help="These people\
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2010-05-10 13:07:29 +00:00
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will receive a copy of the future" \
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" communication between partner and users by email"),
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'email_from': fields.char('Email', size=128, help="These people will receive email."),
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'date': fields.datetime('Date'),
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'ref' : fields.reference('Reference', selection=crm._links_get, size=128),
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'ref2' : fields.reference('Reference 2', selection=crm._links_get, size=128),
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'canal_id': fields.many2one('res.partner.canal', 'Channel', \
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help="The channels represent the different communication \
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modes available with the customer."),
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'planned_revenue': fields.float('Planned Revenue'),
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'planned_cost': fields.float('Planned Costs'),
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'priority': fields.selection(crm.AVAILABLE_PRIORITIES, 'Priority'),
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'probability': fields.float('Probability (%)'),
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'som': fields.many2one('res.partner.som', 'State of Mind', \
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help="The minds states allow to define a value scale which represents" \
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"the partner mentality in relation to our services.The scale has" \
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"to be created with a factor for each level from 0" \
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"(Very dissatisfied) to 10 (Extremely satisfied)."),
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'categ_id': fields.many2one('crm.case.categ', 'Category', \
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domain="[('section_id','=',section_id),\
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('object_id.model', '=', 'crm.helpdesk')]"),
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'duration': fields.float('Duration'),
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'state': fields.selection(crm.AVAILABLE_STATES, 'State', size=16, readonly=True,
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help='The state is set to \'Draft\', when a case is created.\
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\nIf the case is in progress the state is set to \'Open\'.\
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\nWhen the case is over, the state is set to \'Done\'.\
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\nIf the case needs to be reviewed then the state is set to \'Pending\'.'),
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}
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2010-03-22 08:13:44 +00:00
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_defaults = {
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'active': lambda *a: 1,
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'user_id': crm.crm_case._get_default_user,
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'partner_id': crm.crm_case._get_default_partner,
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'partner_address_id': crm.crm_case._get_default_partner_address,
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'email_from': crm.crm_case. _get_default_email,
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'state': lambda *a: 'draft',
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'section_id': crm.crm_case. _get_section,
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'company_id': lambda s, cr, uid, c: s.pool.get('res.company')._company_default_get(cr, uid, 'crm.helpdesk', context=c),
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'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0],
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}
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2010-02-02 07:50:19 +00:00
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2009-12-30 10:20:44 +00:00
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crm_helpdesk()
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2010-03-22 10:40:26 +00:00
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# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
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2009-12-31 12:57:20 +00:00
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